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I paid a premium to purchase a unlocked iPhone direct from Apple Canada so that I could use this phone around the world with various SIM cards. As it turns out however, Apple locks this phone upon the initial activation with the SIM I had installed for the activation. The result is that I can receive calls, send/receive SMS but cannot send calls.
Apple tells me that its Rogers I need to talk to. Rogers wants $60 to unlock my phone and tell Apple's IMEI database that this phone is legit. So why can't Apple register my IMEI directly in their own database? I bought the phone from them, unlocked.
This is unacceptable frankly!
Apple advised to do a restore from iTunes with the new SIM and it should unlock. I attempted this after a backup, restoring from the backup, but am still unable to make calls.
Can anyone please advise how I can register my IMEI directly with Apple or how I can get this working again? I'm 5 months with a $800 piece of hardware that can't make phone calls.
@Apple...can you please provide me with an official story of how this works, why its done this way and how it is to be solved?
Appreciate the time of anyone who can help on this matter.
Apple does not do this.
The carriers are the ones who would do this.
If it was officially unlocked, then ti stay that way. It does NOT lock to the first carrier you activate. This does not happen. It is either locked or unlocked. This does not change when activating with a carrier.
The ONLY place you can get a locked iphone unlocked is from the carrier to which it is locked.
You are not addressing Apple her and will not get a response from them here.
If you bought an officially unlocked iphone that was, in fact, not unlocked, then you would need to call Apple or visit an Apple store.
Apple does not do this.
The carriers are the ones who would do this.
If it was officially unlocked, then ti stay that way. It does NOT lock to the first carrier you activate. This does not happen. It is either locked or unlocked. This does not change when activating with a carrier.
The ONLY place you can get a locked iphone unlocked is from the carrier to which it is locked.
You are not addressing Apple her and will not get a response from them here.
If you bought an officially unlocked iphone that was, in fact, not unlocked, then you would need to call Apple or visit an Apple store.
thanks for the reply. i know its surprising..i was surprised also. but...i spent a significant amount of time on the phone with both Rogers and Apple on this issue. in the end, it was explained to me by both Rogers and two Apple Care managers that the phone is locked to the SIM you used for the first iphone activation.
rogers offers to solve the problem quickly. $60 and they let Apple's database know that the IMEI is clear. but...i bought the phone from apple. not rogers. i just happened to have a prepaid rogers sim in the device when i first activated.
a apple rep also admitted this is how it worked. she advised that the problem could be solved by doing a restore with the new SIM installed. i attempted this without success. i am still unable to place calls. all other services are available.
thanks for the reply. i know its surprising..i was surprised also. but...i spent a significant amount of time on the phone with both Rogers and Apple on this issue. in the end, it was explained to me by both Rogers and two Apple Care managers that the phone is locked to the SIM you used for the first iphone activation.
rogers offers to solve the problem quickly. $60 and they let Apple's database know that the IMEI is clear. but...i bought the phone from apple. not rogers. i just happened to have a prepaid rogers sim in the device when i first activated.
a apple rep also admitted this is how it worked. she advised that the problem could be solved by doing a restore with the new SIM installed. i attempted this without success. i am still unable to place calls. all other services are available.
iPhones which are sold subsidized or bought directly from a carrier are all carrier locked iPhones.
The only way to buy an unlocked iPhone is direct from Apple at full price. This is just the way it is.
As far as unlocking the iPhone goes it is up to the carrier. Rogers started to unlock iPhones back in December for $50 + applicable provincial taxes, which puts it somewhere close to $60. This is a service that Rogers offers and has nothing to do with Apple. Yes the IMEI number is added to town Apple server somewhere but the service is to do with Rogers. If you are having issues with the unlocking process then you need to contact Rogers.
Once the IMEI number has been sent in you should be able to connect your iPhone to iTunes and do one of two things. You can restore the iPhone with the original SIM. You should get a message saying the iPhone is unlocked with the restore is completed. Second option is to install a sim card from a differnt carrier and then connect to iTunes. No restore should be required if you have a sim card from a differnt carrier.
If you are not getting service with the new carrier and the sim card I would say double check that the sim card is working properly and is activated with the new carrier. You should be able to call them to see.

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