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Ok, so my friend uses my computer to update and doesn't use any other computer for it.
When I plugged it in to my macbook, it said to back it up and i did so. Then after it was done with everything i went to look to see if her stuff was still on there and her camera roll was on there but all her apps, other photos, and contacts were not there. so i went to do another restore from backup and the recent one was not there! It just magically deleted itself. I went to my library/applicationsupport/mobilesync/backup and the only ones there were the ones from my phone and the backup from hers in 2011. so she lost EVERYTHING. i did sign into her apple account and got back her apps and purchased music but all of her contact and photos are still gone.
and don't tell me to call apple, i know they aren't going to do anything or will charge me.
It sounds like you synced before your restored the backup. This overwrote the old backup, so the content is lost unless her contacts were set to sync with an Address Book app on the computer the way the manual recommends. Then you can get them back from the Address Book.
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