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So I have been using the iPhone 4 for nearly a year and a half now with no issues whatsoever.
I wanted to update to the iOS 5 earlier today. When iTunes tried to download the OS, it failed with error -23, which is an unknown error. The rest of the message is a cryptic "there was a problem downloading the software for the iPhone <name>".
I went ahead and got the ipsw file for the GM release of iOS 5 anyway, and proceeded to install it using the "Restore" option (I kept Alt pressed on my keyboard and pointed iTunes to the ipsw file).
I now have iOS 5 on my phone and it works well. However, all my contacts have disappeared! iTunes has restored my music and my apps, but not my contacts. When I try to use the restore option and get my contacts back from an earlier back up, I experience the same error -23.
What worries me is that I haven't found a single relevant post on the web related to the specific error code "-23". I have no idea what the issue is and how I can correct it now.
Any help on this front will be greatly appreciated.
FYI,
iTunes: 10.5 (141)
Mac OSX: 10.6.8 (I gather that the latest version is 10.7.2, but I don't see this update in my software updates...is this an issue?).
I am from Singapore and I have a Singapore Apple ID. Please reach me if you want any more information.
Hi,
I am from Singapore and my server provider is singtel. I am using iphone 3gs with 4.3.3 ios and itunes 10.5. Having error 23 as well.
Hi,
I am from Singapore and my server provider is singtel. I am using iphone 3gs with 4.3.3 ios and itunes 10.5. Having error 23 as well.
Hey. So does it mean that if our service provider is Singtel, we will not be able to update to IOS 5?
So what should we do?
Hey. So does it mean that if our service provider is Singtel, we will not be able to update to IOS 5?
So what should we do?
Hi there, I also experienced the same problem:( I'm a M1 mobile user but running on singnet at home.. everytime I want to update from my iOS 4.3.5 to iOS 5, it gave me the error -23 message. Help??

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