Troubleshooting Facetime-iPhone 4 iPad 2

rvashko
2011-03-20 11:45:02Troubleshooting Facetime-iPhone 4 iPad 2 Reply Topic

Just got an iPhone 4 for me and an iPad 2 for the family so we can use FaceTime when I travel. However, weve had a lot of trouble getting it to work properly.
Family is connecting at home via AT&T FastAccess DSL. Ive tried at two different Starbucks using the free AT&T WIFi there.
Tried it for the first time yesterday, and FT was completely unusable. Had a hard time connecting, and when I did connect, my camera appeared to freeze as my image in the teeny window stopped moving. And the connection only lasted 10-15 seconds before we got disconnected (FaceTime failed). This happened several times and we gave up.
Tried it again at a different Starbucks today, thinking maybe the first Starbucks WiFi was overloaded with users and the throughput was weak. It was better, but not great. Actually held a call with my son for about two minutes. Video was choppy and audio was breaking up here and there, but we did hold a call for a while. But then the freezes got longer and we started getting disconnected.
Nothing appears to be wrong with either device, although my wife mentioned that when we got disconnected on FT, it looked like her iPad had disconnected from our home WiFi signal and she had to reconnect.
Im not sure where to start with this. Im wondering if my DSL at home is just slow and needs to be amped up to the fastest speed tier of service. Or maybe Starbucks WiFi just isnt good for FT use?
I was going to use that FaceTime toll-free test number to see if I could get a good session connected somewhere besides my house, the idea being that a good FT session would rule out my iPhone and my connection as the problem. But that test number appears to be inactive, so I thought Id try to post here before I got on the line with tech support.
Any ideas/help would be appreciated.
Thank you in advance.
Message was edited by: rvashko
iPhone 4 & iPad 2 iOS 4


RE:Troubleshooting Facetime-iPhone 4 iPad 2

#2
Carolyn Samit
2011-03-20 11:45:02

Hi,
Help for FaceTime here.
Might be something here that will help you.
http://www.apple.com/support/ipad/facetime/
And for iPhone / FaceTime here.
http://www.apple.com/support/iphone/facetime/
Carolyn
27" iMac 3.2GHz i3 MBAir iPad iPhone 4 iLife iWork / AirPlay ATV2 AiportExtr Mac OS X (10.6.6) QTPro Intuos Epson Olympus Airport JBL

Troubleshooting Facetime-iPhone 4 iPad 2 Reply


RE:Troubleshooting Facetime-iPhone 4 iPad 2

#3
EBSkater
2011-03-20 11:45:02

Carolyn, those links are useless.
Anyways, try downloading a speedtest app (I personally like this: http://appshopper.com/utilities/speedtestnet-speed-test), and test what the speed of your network is. See if it jumps back and forth. Im wondering if theres something slightly off with your Wireless on your iDevices.
Also, is your bluetooth on, on them?
MacBook Pro 13.3" Windows XP

Troubleshooting Facetime-iPhone 4 iPad 2 Reply


RE:Troubleshooting Facetime-iPhone 4 iPad 2

#4
rvashko
2011-03-20 11:45:02

Thank you both for the replies. I toggled FT off and then back on again on both devices. I also used a different WiFi node than Starbucks. It was much improved, but still had issues of occasional 5-10 second video freezes.
Im getting down/upload speeds of around 8500kb/600kb on this latest node, though I dont know what speeds are required for a decent FT session.

Troubleshooting Facetime-iPhone 4 iPad 2 Reply


RE:Troubleshooting Facetime-iPhone 4 iPad 2

#5
Carolyn Samit
2011-03-20 11:45:02

Hi,
Help for FaceTime here.
Might be something here that will help you.
http://www.apple.com/support/ipad/facetime/
And for iPhone / FaceTime here.
http://www.apple.com/support/iphone/facetime/
Carolyn
27" iMac 3.2GHz i3 MBAir iPad iPhone 4 iLife iWork / AirPlay ATV2 AiportExtr Mac OS X (10.6.6) QTPro Intuos Epson Olympus Airport JBL

Troubleshooting Facetime-iPhone 4 iPad 2 Reply


RE:Troubleshooting Facetime-iPhone 4 iPad 2

#6
EBSkater
2011-03-20 11:45:02

Carolyn, those links are useless.
Anyways, try downloading a speedtest app (I personally like this: http://appshopper.com/utilities/speedtestnet-speed-test), and test what the speed of your network is. See if it jumps back and forth. Im wondering if theres something slightly off with your Wireless on your iDevices.
Also, is your bluetooth on, on them?
MacBook Pro 13.3" Windows XP

Troubleshooting Facetime-iPhone 4 iPad 2 Reply


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