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This is not an acceptable solution. I cannot ask my customers to change the formatting of their email. Please fix this.
These are user-to-user forums, you are not talking to Apple here and they don't monitor these forums. If you want to leave feedback for Apple then you can do so here : http://www.apple.com/feedback/iphone.html
If you are referring to winmail.dat files and you can't get the email(s) resent, then you could try one of the third-party apps from the app store that works with winmail.dat files
And if you are referring to winmail.dat files, why not ask Microslop why they have refused to do anything about their spaghetti coding garbage in this regard?

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