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Dear sir I am Apple supporter since 3G. And currently I am holding iPhone 5 for less than 6 months. Recently I found that when I shake the phone, i can hear there are particle inside my phone. I went to Digi (mobile service provider). They can replace me a re-conditioned unit which I think it is not right. It will be an repaired item which is not mine. I would like to seek for your advise
I just bought my iphone 5 one month ago then i realise my camera was not functioning, It always stuck in black screen when i try open the camera apps. I found out there are actually many people who bought iphone 5 suffered this problem when i try to look for resolution online. I want to go for warranty but my phone got dent on it's appearance. Therefore, apple told me that my phone was unable to warranty. However, my purpose to warranty is to fix the camera instead of the dent on my phone. Can apple fix my camera problem? I really feel sad and regret for purchase the phone now because of the problem i am facing now. Hopefully apple can give me a satisfied answer. Thank you.
can we get apple to make a fix to download that would enable the bluetooth file sharing with any deivce? i would like to to stay with Apple iphone but if they dont improve the lack of features.. i will move on and I know im not the only person to think like this. regardsgavin_p
Please help me:( Iphone 5) I sometimes hear my own voice slightly while during a call. Do you have a problem like this? I am using Iphone 5 for 5 mounths but last 2 mounths I hear my own voice echo during the call? What is the problem? Is my phone tapped?
I made an in-app purchase but didn't get my item. I confirmed my purchase recieved my email receipt but no item. When in my receipt I hit the link to report a problem and am dumped into the neverending "support" website. I've made my way here- can someone give me an idea on what to do next? thanks
Sometimes, when i lend my iPhone away for a few hours, that person would have complete access to my messages, whatsapp and so on. Is there any way (or app) that can lock specific apps?
I can hear someone when I'm talking on the phone and if someone texts me while I'm talking on the phone I can hear it. Otherwise, my phone makes no sound unless earplugs are in. No ringer, no alarm, any video or audio....all silent. Even Siri is quiet!
See the chart below to determine whether you can upgrade your device and what you can upgrade to. If you do not have a Software Update option present on your iDevice, then you are trying to upgrade to iOS 5 or higher. You will have to connect your device to your computer and open iTunes in order to upgrade. IPhone, iPod Touch, and iPad iOS Compatibility Chart Device iOS Verson iPhone 1 iOS 3.1.3iPhone 3G iOS 4.2.1iPhone 3GS iOS 6.1.xiPhone 4 iOS 6.1.xiPhone 4S iOS 6.1.xiPhone 5 iOS 6.1.x-------------------------------------------------------iPod Touch 1 iOS 3.1.3iPod Touch 2 iOS 4.2.1iPod Touch 3 iOS 5.1.1iPod Touch 4 iOS 6.1.xiPod Touch 5 iOS 6.1.x-------------------------------------------------------iPad 1 iOS 5.1.1iPad 2 iOS 6.1.xiPad 3 iOS 6.1.xiPad 4 iOS 6.1.xiPad Mini iOS 6.1.x===================================== Select the method most appropriate for your situation. Upgrading iOS 1. How to update your iPhone, iPad, or iPod Touch 2. iPhone Support 3. iPod Touch Support 4. iPad Support a. Updating Your iOS to Version 6.0.x from iOS 5 Tap Settings > General > Software Update If an update is available there will be an active Update button. If you are current, then you will see a gray screen with a message saying your are up to date. b. If you are still using iOS 4 — Updating your device to iOS 5 or later. c. Resolving update problems 1. iOS - unable to update or restore 2. iOS- Resolving update and restore alert messages
I did got a update, witch were ment to improve the loudspeaker functions.After installing that, there were no more sound in internal speaker!I have to use loadspeaker, headset or bluetooth headset, to hear when talking anybody on phone.There was no problem with this before the update!!How can I get the Iphone to work normal again?
I have an iPhone 5 64 GB running iOS 6.1.4 on AT&T. Over the past ~ three days, have noted that the iPhone randomly "crashes". Could be when I am using an app. Could be when I am making a phone call. Could be when it is simply connected to the power cord and haven't touched it at all. The cycle is as follows: Screen suddenly goes blankThe white Apple logo (which typicaly appears during boot-up) appears for 3 - 5 secondsI hear the "chirp" that normally sounds at the end of boot-upThe iPhone lock lock screen then appears Sometimes, when the phone emerges from lock screen, the brightness is about half of what it was prior. I have not been able to isolate this behavior to a specific set of circumstances. When it occurs during a phone call, the call is interrupted / other party is silenced, but if I swipe at lock screen, the call resumes (the other party notes that I went silent during duration). I have re-started / re-booted the iPhone 15 times. I have cleared all apps from the cache. I have disabled all notifications and location services. I have done a Reset All Settings on iPhone and restored from iCloud. I have done a Restore from iTunes. The problem continues. I would say that this crash cycle occurs about every 30 - 60 minutes. As noted, many times when I'm not even touching / using the iPhone. Have also noted that when not connected to power supply, the iPhone is quite warm, and battery drain is at an accelerated rate of 3x to 4x of "normal", worse than prior iOS 6 related battery issues. Have also tried all the usual battery saving tricks - wifi is off, GPS is off, EQ is off, etc. Any thoughts before I head to the Genius Bar? Thanks! TCF
HELP PLEASE! A purchased a iphone 4 GSM model. I have been trying to restore it (being the screen said to connect to itunes) but when I went through the restore process, itunes recongnized it, it went through what appeared as all but the last second of restoring when I got a " The iphone "iphone" could not be restored. An unknown error occured (-1)". I have a copy of the Updater log if there is something particular I need to look for, please throw me some bones. lol. The log does list:0: RamrodErrorDomain/3ec1: BBUpdater/2unable to convert ramrod error 1004 ThanksKIm
Last night my iPhone 5 went black and won't respond to anything. I can still hear soundlike siri and when a text comes through but I can't see anything. I have tried to restart it by pressing the home button and power button but that hasn't worked and I've tried to restore it on iTunes but that hasn't done anything, can anyone help?
So here goes... I have broken the screen on my iphone 5, it is completly shot but i can plug it in to itunes. The problem is that i have a passcode on the iphone so i am unable to bacup the phone in itunes as i can not enter the passcode.Is there any way i can remotley access the phone and enter the passcode. I have a new iphone 5 and want to sinc it with the data on my old phone, If anyone can suggest a way around this i would be forever in their debt. I have no old bacup or icloud or the like. I also know i could get the old phone repaired but would rather not spend money on this old phone. Any help would be greatly appreciated. I know im clutchinbg at straws.
So, I was in my bathroom just about to get in the shower while listening to music, being the clumsy person I am, I ended up dropping my iPhone in the toilet. I quickly gathered the iPhone, and placed it in rice. I waited 3 days, and if I plug it into my laptop, it turns on for about 10 seconds (only logo appears) then it shuts off. I was wondering if I visited the Apple Store, would they replace this? I have an iPhone 4. Btw, I don't have a warranty.
My iPhone 5 stopped ringing and will only vibrate and the only way I can hear music is through the earphones. Any suggestions? Help?
initially, i was unable to have wifi connection, then i reset my network setting, still nothing happened. then i restore to factory setting...still i cant have wifi connection..what to do?
I am using an iPhone 4. Someone has registered their phone number for the iMessage and I am unable to change it to my phone number. Similarly for FaceTime too. Please help.
Hi, I hope somebody can help me out. I am having trouble downloading or updating apps on my phone as well as my iPad. The error I get on my iPhone states that the app is unable to be downloaded. Try again later. I've turned off and turned on my iPhone. I've signed out & back in to the app store. Any thoughts?
All of a sudden I lost my wifi signal....Checked out the settings and the WiFi is off and unable to turn it back on....i have powered down the phone...i have done a full restore and the wifi switched remains greyed out....any suggestions?
Hi Apple . My wifi not working ...i have already try reset network it seem the same .... sometime i only able to use for few hours after that my wifi not working anymore and sometime event i have to shut down my iphone for wifi connection . Now it become more worst sometime i unable to turn on my wifi .... pls email me for solution . I purchase my iphone from Apple Store online from malaysia but currently im working at oversea . Can i get warranty at Taiwan ?
I only had my phone for 3 weeks it jus stopped working last night I can't hear no one and they can't hear me I have tried rebooting my phone switching it on and off even took the sim out I don't understand what's happen please help
I am unable to switch on wifi to find a network. I have done a hard reset and a factory reset, I have reset my network settings and still no joy. I would return it to the apple store but its 1 month out of warranty.
have been unable to sign into my Facebook using the app ever since my last Facebook messenger update! I also haven't been able to use my Bluetooth device since my last io6 update! Why ? Help!
my iphone 3gs had lower version of iOS and i wasnt able to download watsapp. during downloading its says update iOS 4.3 and i did connect my phone with iTunes. and i did fully update with 6.1.3 version.now I not able to activate my iPhone3GS after updated to ios6.1.3. The message said the activation server is unavailable but it has been unavailable for more than 24hours. It's abnormal, please help. Thank you!i need the permanent solution because i saw a lot of cideos to jailbreak but i really wont do that.
There was a wrong buy , an app called mobile selling platform. For travel agents to do their flight booking thro ipad . . This happened by mistake , as normally when u download any app it would ask for the password , but some how this time it did not and the down loaded happened . I tried stopping the down load by putting off the power button , but still did not work . Hence this situation. I tried reporting a problem thro the link in the invoice , but to no success .error is reported . I need a refund and reversal . As I have of no use of the apps . I am no travel agent and tried calling the India office but was told that they had closed for the day . So then I posted this query on the communities to seek help in sorting this issue .....need help .
how to change apple id on handset i have forgotten my password and have created a new id on itunes but im unable to change on my handset, now i have 4 apps that needs to be updated but every time i press update it is asking for the the password for my old id.
Hi! Just last night and this morning my iPhone has been having problems. I asked my sister to call me, (as a test.) but her phone played (no ringing) "the person you have called is not receiving calls right now." I can not send text message either. We both have iPhone 4s's. thankyou!
speaker will not work worked last night the now nothing will only vibrate and not ring but can hear to make calls
I am not the most technically inclined, so please bear with me. About two months ago, lines began showing up in Safari every now and again. They would go away, so I didn't think too much of it. Then one night, while in a game app, the screen began "flashing" like a strobelight. It couldn't exit the app fully, was blinking half the screen in the app, part of the home screen, etc. You cannot see throught the commotion to use the phone, if the programs can even open. This happened all evening, through the night, and the entire following day. Then it stopped. It was fine when I took it to the AT&T store (the closest Apple store is 45 minutes away, so I wanted to be sure AT&T couldn't do anything for me) but by opening and closing programs and apps, I was able to force it to act up. Of course when I left the store, it worked fine again. It was fine for a few days, acting up only a time or two, but I drove 45 minutes to the Apple store. My Genius Bar member told me it was software based and that I should restore the phone, download the software again, and manually add my media back on. After the four+ hours of downloading and 2+ hours of adding media, it was fine again. That was about two weeks ago. Now it's back. I looked into the diagnostics (what I can see through the noise on the screen) and I have many different errors going on. Googling these errors codes is not providing much information, and again, I am not the best with this stuff. SO:-Is a latestcrash.plist or mediaserverd.plist the same as a panic.plist code? In turn, if they are, will Apple replace the phone as they supposedly do in the case of panic.plist crashes? -I've noticed a bunch of the issues seem related to audio and video functions on the phone. I have AudioToolbox, CoreFoundation, and CoreQuartz codes, for example. Are these things that would justify a replacement? I am sitting through another 4 hour software download right now in order to restore the phone again, but am afraid to lose that diagnostics info, but also cannot see the screen to send any diagnostics info to Apple. Is this something that is software based? Does that mean I am going to be doing this every few weeks? The phone is only 6 months old, but I don't want to let it go and loet the one year manufacturer's warranty. I apologize for being so verbose but I really cannot find anything online that sounds similar to what my phone is doing. Any guidance would be much appreciated.
HI, I am facing an issue with my new iPhone - 5 phone, all off sudden i am finding my phone sceen black and i am unable to retore back. Had review many discussion, But non of the were relevent to my concern, 1. I have removed the cover and tried but still problem exits. kindly help me to suggest how to restore my phone, as the non of key is working now.
My iphone 5 has a rattling noise in the back near the camera.. I realize that many people have this problem but mine is pretty bad... All I need to do is tilt the iphone a little and I can hear it... Is it something I should bring it in for?
When I buy a song on my iTunes throught my iPhone 4 it shows its downloading then goes to finish and says: unable to download this song, could not be downloaded at this time then let's me either select retry or done, I click retry and it comes up with the same message, and this is every single song I try to download not a few ALL of them... Every week for the last month I have tried to get it to work and it won't, I even checked my usage on my phone and I still have 3G space
My iPhone, purchased in Hong Kong, suffered water damage in Canada and the personnel at the Apple store was unable to provide me with a replacement phone. Their reason is that HK model is different from the North American versions that they carry, hence replacement would need to take place in Hong Kong Apple stores. I am wondering if it came across anyone's situation where they were able to get a replacement iPhone 5 in Canada, even though it is not the North American version. Alternative solutions are also welcomed. Thanks!
its a replacement new phone (so brand new and it won't connect to any wfi at all what do I do? tried turning it off and that hasn't worked, it just keeps coming up 'unable to connect to 'whatever the network is'
Hello, I've had my iPhone 4S since July 2012 and am currently on a 2 year contract with EE in the UK. I've been having a problem for about a week now that came to my attention about last Friday. Basically whenever I dial a number and someone picks up the phone and I begin talking, nobody can hear me? They won't hear me say anything and will simply hang up, I've recalled this happening to several people but I wasn't sure if there was a genuine fix or whether it merited getting a new handset? I've considered taking to direct to EE because the nearest Apple Store is in Manchester, and I only want to travel there if I have good reason to. Is there any known fix for this? i have tried resetting my phone by holding both buttons but have yet to do a full restore (Last resort) Just wondering if anyone knows? -Matt
Ever since I updated my iphone 4 (GSM) to ios 6.1.3 i have been unable to 'text' people in my contact list. - I can only text new numbers that aren't in my contact list? (Even if i try and type my friends number, instead of selecting their name, i am still unable to text them - it comes up with ERROR) I can only send imessages, successfully, to people in my contacts list. Please HELP! Thanks in advance.
I am frustrated that Voice Control only signals that it is ready to listen to me with the double beep. Voice Dial says "Speak Now". Can I use Voice Dial instead of Voice Control to dial handsfree with my iPhone 4?
Haven't had my iPhone for long (around November for my birthday) and for about the last couple of weeks recently I have had major trouble with the battery charge. At first I thought it was the cables, so I got new one after new one and they'd work but then stop working. Until the last one I just purchased, it pretty much stopped charging the phone straight away. No lightening or sound response, no connection via computer etc. So, when my charge ran out I still had it plugged into my computer and now my phone only chargers when it's off when it's plugged into a USB port (bear in mind, it doesn't connect to iTunes-it says USB is unrecognized although it still chargers the phone when off). However, it charges fairly quickly when off but when in use the charge diminishes just as quick as it takes to charge. Not only that but now whenever I wish to turn my iPhone off, it turns itself back on. I have recently sent off my phone to the Apple store to have it checked over and it came back to me saying they couldn't reproduce the symptons I had mentioned so there was me thinking everything was fine but nope, still faulty. So a bit disappointed with paying £7.00 for delivery to have nothing been done about it (not only that, but the phone as also out of charge when returned so it just seemed like my phone wasn't looked over one bit). Also a bit disappointed and annoyed at the fact I'm still paying for my monthly contract for the phone when I am unable to use it!!! I haven't damaged the phone (it basically looks brand new) and haven't exposed it to any liquids. The USB port on my phone where I charge it seems clear too. The annoyance of having to send it back to Apple costing me more money is offputting so does anyone have any other suggestions? I'm going to my local 3 store to see if they can help me out but I'm just a bit fed up now. Can see this is a popular problem amongst other iPhone users too. Many thanks! (Oh and need to add I HAVE updated everything on my phone, restored everything, restarted etc.)
Hi, i am trying to pair my 2 iphones both iphone 5 using bluetooth to enable file transfer between them.But when i turn on the bluetooth under Setting->Bluetooth. Both devices are unable to discover each other. Please help. Thanks
IS anyone else having issues after the 6.1.4 update? Here is what I have experienced in the last two days. 1- unable to access a locked or secure network. It asks for password initially. When entered, it is unable to connect. I restart and then go to Settings, find the network and click. I never get a prompt for the password, just "unable to Connect" 2-Bluetooth. I can after a few attempts to connect my Bluetooth headphones, only after I get a "Failed attempt" a few times. Then only music works, unable to make phone calls. This happens with two different products. A SENA SMH 10R and LG HBS 700. 3- Music play - I found this issue out when trying to figure out problem with Bluetooth. I can start to play a song fine, but if I click on the ">>" or "<< " it freaks the player out and then skips multiple songs or stops play and goes back to the playlist. At first it was doing this with the Bluetooth headphones when using it to make selections. So I deleted the devices and the iPhone continued to do it when selecting functions on the screen. Some playlists did it and some don't. Creating a new playlist did not help. Additional Info.Apple Store replaced my iphone on Saturday 5.4.13 because if antina issues. The issues above came after I restored from backup and updated the OS. I have erased the phone 2 times since getting the new phone and restored from back up and rebuilt from Itunes and neither way makes a difference above. What is going ON? Message was edited by: Karl Kroeker Corrected Version update
Spyware is very easily accessible and requires nothing from the Apple store, and although I realize some of these posts are several years old-at this point, it is simply misinformation. All one needs is a similar program to the one in the link above and not only can your sms messages be accessed, your calls be intercepted and recorded, but the camera in your phone can be remotely accessed and activated at any given time without your knowledge. As you tap away on your handy little iPhone you love so much, in whatever possibly "compromising" or embarrassing position you may be in at the time, a creeper can be looking you straight in your face or observing your enviornement at their leisure. Imagine the horror in finding out that you were sitting there on the toilet gaming and someone was watching you the whole time or better yet, while you were involved in an intimate interaction while your phone sat charging on a dock on the nightstand next to the bed? How about knowing that every incoming and outgoing communication is recorded and documented for the creep to scroll and read through like a book? This is some scary stuff, and it's been used on me via an encrypted picture message. I've done a full restore of my iPhone and the pc used for backing up via iTunes to ensure that the spyware wasn't then rooted into the pc or the iTunes, and was even told to create an etirely new Apple ID, but aside from this and there being no true scanning software for malware, spyware or viruses for the iPhone-how can I be sure that this encrypted software has truly been eradicated? Is there an antiviral program that I am unware of? I'm not looking for a secure AVG browser, I'm looking for a detect and destroy scanner program. <link Edited by Host>
I have iPhone 4S and using chrome app. Google recently give me a lot of problem, it redirect to me to some website I never heard before such as http://corp.kaltura.com/. It was different website couple days ago. I tried on Safari, both app will have problem at the same time. If I can use google, Safari and chrome will both work, if google has problem, both will have problem (google only). I tried on search box or type google.com, clear all the histories and cookies. Could not solve problem. Sometimes turn off the iphone then turn it back on will temperately solve the problem, but it come back again. Yahoo search engine has no problem at all. Anyone know how to fix that PS: sometimes I get google authentication requirement, but this redirect issue is not link to that. They are happen at two different times
i just brought the second hand i phone 4 form my brother ... but i updet my phone to latest firmware 6.1.3 ,but after updet when i call to someone the mike and speaker d'nt work .it also not work on speaker mode but whenever i call from viber and from skype its works fine ...will Pls can some body help me..what is the problam ..is this is a software problam or a hardware ..if its a hardware problam where i sh'd go...
Basically my iPhone 5 power button has a rattling noise which is annoying cause you could hear a tick when it vibrates. Also the phone sometimes blacks out and doesn't come back on. I didn't expect these issues after paying £430 for a brand new device. Will I get a replacement.
Well, I'm trying to listen to Songza off my iPhone with no headphones, but its telling me I have headphones plugged in, so it won't play anything. Tried to make a phone call but can't hear anything unless I throw it on speakerphone.
my iphone4s has no sound for two days now.i couldnt hear a single sound whenver i watch videos and its very frustrating.even when someone rings me i couldnt hear my phone ringing.as in completely mute and completely no sound.i didnt even remmber that my phone was dropped or was wet or anything that would make cause the sound to be gone.i bought this phone a year ago and i didnt experience this before.pls help me what to do about it.its not nice to have a phone when everything is mute.i even tried to reset to default setting,turned my phone off,but nothing happens.huhuhuhu hope somebody could help me.thanks!
My iphone 5 keeps getting an "unable to join" everytime I try to connect to the wifi at home, but every other device (ps3, xbox360, laptop) connects fine. Any idea what the problem might be?
Less than two months ago, I purchased an iPhone 4S 16G, as well as a LifeProof case, which the dealer told me was superior to an Otterbox. It is touted to be waterproof, dirtproof, snow/iceproof, and shockproof. Up until today, I have been quite pleased with my case, though the screen protector does make it a bit harder to to tap the screen. Today, I had my phone in my pocket. When I bent over, it fell out and hit the ground from a height of two feet. It was completely in its case, and I had performed all the checks recommended before using the case. It fell on to carpet. When I picked it up, the case was undamaged, but the entire front of my phone was shattered. It look as though it had been hit by a bullet. The screen still worked, but it was covered with tiny shards of glass. The damage seemed focused around the ear speaker at the top of the phone. I have in the past dropped an iPod touch, sans case, face down onto tile, and the damage was about 4x less than the current damage on my phone. I immediately called Apple, who told me that the warranty did not apply to my situation (though this was not a surprise). I would have to replace my phone, refurbished for $150 or new for $200. I then called LifeProof, at which point I discovered that their warranty only covers the case. They will not refund your phone, though they offered to give me a new case. The person I spoke to told me that he used a LifeProof case, and that his screen had cracked several times while using it. He recommended going to an independent phone dealership who would repair my screen. In short, this overpriced case does almost nothing. To be fair, I have had no problems with the waterproof aspect of the case. However, it will not protect your phone from even the most minor drop that would normally not damage the phone at all. I have seen several accounts of LifeProof owners who put their phone in their pocket and pull it out cracked. This case is not worth $1, let alone $80. For emphasis, I have included some photos of what my phone looks like after the fall. Remember, this was only two feet and onto carpet while in the supposedly shock-proof case.
I have a friend I am trying to add in Game Center. We have both tried to add each other. I have 3 different phones (2 iphone 5s and an iphone 4) from which I have tried to add her. Nothing seems to work. We have also tried to add from another user in GC. She is in Europe, and I am in USA. I have added "friends" from other countries. Ironically this is an actual friend of mine. We have tried over several days to add each other. I am spelling it correctly. Any thoughts?.
i am unable to download apps from the App Store. When I click on the install button, the app doesn't start downloading. It changes back to the 'free' button after a min
