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My iphone 5 randomly turned off last night and I was unable to turn it on. I then plugged it into a charger and the apple logo appeared and then went again. This flashing has been happening continuously - black screen for 5 seconds, apple logo for 10 seconds. I found that if I held the power button 3 seconds, then also held the home button at the same time for ten seconds and the released the power button and held just the home button for another 10 seconds, the flashing stops and the screen goes black. However, the flashing only occurrs when my device is plugged in to charge, if it isn't it is just a black screen, no matter what buttons I press. I looked on the internet and they all say hold the power button and home button for 6/10/12/60 seconds, which does not help. Others say I have to restore it, but I havent backed up my phone in a while and all my important photos are on there that I do not want to lose. I then downloaded the software EaseUS MobiSaver which advertises that you can back up your phone even if it doesn't turn on. This also failed to work and the software cannot pick up that my iphone is plugged in. Also iTunes only picks up my device when its in restore mode but says I have to restore it before I can do anything further on iTunes. Is there another way to fix it without restoring? Thank you and sorry for rambling.
I have an iphone 4S, it keeps turning itself of on its own and crashing. I've restated it, reset it and been to an apple shop but the Genius Bar told me that this is a software problem which they can't do anything about. They've offered me a refurbished iphone 4S but I would have to pay £180 for it. Is there anything else I can do? I know they've admitted that it's a software malfunction and I'm really not happy they won't replace the damaged product free of charge. Just wondering if there's anything else I could try. Thanks
How do I go about getting a refund on an app I purchase. Shop It: Secondhand Worldwidewas billed as a much more 'indepth' app that would help me locate all kinds of 2nd hand and vintage shopping locations. But, it literally doesn't even pinpoint any sellers in my state or any state even close to me. I would like to get my money back. I think I was charge $2.99 even tough it is show as being $3+ on itunes before purchasng it. How do I get a refund? I am uninstalling it. It is a useless app . . . . and they charged for it! I've hd plenty of free apps that had the upgrade option and these free apps are worth 100 times more than this one. Not sure why I was duped. Maria Starkey
so anytime I use my phone it over heats, when I plug it in to charge it there cannot be any case and I have to have a fan on my phone to get it to charge and not over heat? I just got this phone. This is the second one ive had and its doing the same thing? why and how do I fix it?
I dropped my iphone 5 December 2013, managed to deal with it upto the end of January when I went to a party and accidentally knocked it into a drunken friends sick. I dried phone best I could as I had no rice nearby so just was a towel I used. The phone turned on and off okay however was tacky with buttons on the screen, it was bad calibration. The phone worked for 2 weeks then started having bad calibration issues again and then I got lines down the screen multicoloured so by this I'm assuming that it's water damaged. The screen is completely smashed and chipped on the rear corner and front corner. I'm just wondering if anyone knows a price it would be for a replacement at the Genius Bar (Liverpool, UK). All I get on emails, chat and phone is we'll look when you come in and after inspection the most it can be is £209 which I'm hoping I don't have to pay. I'm needing an approximate price not the maximum they charge for any inspection. Does anyone know the criteria for it to ever be £209 or anybody had this experience before? I have no idea what to take in with me money wise and no idea what they will have to do. Also regarding the SIM card, can that get damaged in anyway? And will my contract company (O2) send me a new one for free of charge if it's rusty broke or whatever? My iphone 5 is in warranty, I dropped it last year and paid £170 to get a replacement but apparently prices have changed. My warranty runs out the end of April 2014/beginning of June 2014. Thank you
Hi i have recently purchased a iphone 5c of the street. it worked fine. a week later the fone went of on a charge of around 50%. it wudnt charge, it wudnt come on, iv changed battery the cable nd socket nd still no luck. so i now knw the my phone is DEAD. i checked to see if it has got garuntee and it has. the phone came by it self nd no box. what shall i do ? would apple give me a replacement fone ????????? thanks
My charger is plugged but icon on screen says its not. My phone will not charge
My iphone 4s will not turn on, It was working properly and then I noticed the battery was at 1% I then proceeded to charge my phone like normal but nothing happened. The phone was unable to turn back on it's been two hours I already, tried to reset but nothing works. I tried different chargers, my ihome nothing is working.
Dear Sir, My phone drops into the water. I saw the water in the screen. I çan use until end of battery. I can't charge the battery and I can't use anything. Please advise how to repair. Thank you. Regards,Myint Myint Khaing
I had the same issue. My iphone five pins had broken. 2 pins. I went into the store and they wouldn't replace the phone. I had to pay $320 dollars for a new one which I went through with because I require a phone straight away for work purpose. I bought the phone in October 2012. In September 2013 in was replaced for free due to a fault with the power button. I was told the warranty is from October 2012 even though my phone was replaced with a new unit. I don't know how the pins broke? The only thing put in the socket was genuine Apple cables. So now I am down $320 dollars with no warranty on the phone I just purchased. Can Apple OR anyone explain or justify this to me? The phone was well looked after. Incased in an Apple cover. The original plastic still on the phone (only the top corner cut out for the camera). Can Apple really stand by their 'quality' product? I'm nervous to charge the phone now knowing that at anytime, these pins could break? Had I known this would be an issue, I would of reconsidered buying an iphone. I will take this up with consumer affairs and see what they have to say about this situation as it seems misleading & me the consumer no rights or reassurance I am getting what I paid for. Is there another form of contact to apple rather than some store person dismissing my case?
phone turned off and won't turn back on, so i plugged it into iTunes and it told me to restore the phone and when i did it said that i couldn't restore it. now iTunes won't register the phone and it won't charge
My iphone can not charge. when I connect to wireless charging it difficult to connect. I think my iphone charger cord that met up I want to reflect this. I want you to correct me or give me a new phone
Refurbished 5c won't charge with factory charger. Only charges for a few minutes with car charger, then the charger overheats and stops charging.
I recently started using the Map My apps on my iphone, and in about one hour they can drain my battery by 40% or more. I know all of the tips say turn off location services, but they are necessary for these apps. Is this normal? Are location based apps just not usable if I don't want to charge my phone every 3 hours? TIA, Donna
My battery barely lasts for 3 hours and won't charge while in use & the phone heats a lot. The phone is only about 6 months old, will the battery be replaced under the apple warrenty?
I bought a second hand iphone 5 the other day, I checked it out throughly but now I'm getting this issue: Once the battery hits 26% it crashes, black screen with circle and displays "charge battery" symbol. When you plug it into charge it doesn't take time to start back up like normal it starts up immediately and always shows a charge of 32%. I have 3 sets of diagnostics from it as screenshots, can someone who can decipher it take a look and let me know what could be the issue? Appreciated in advance. Dropbox link for screenshots: https://www.dropbox.com/sh/d0ohaef38we1cmw/kX0ETfWcD-
hay there, i am having trouble getting my phone to charge, the phone seems to recognise that there is a cable inserted as it flashes when you insert/remove it. iv tried another cable and also plugged it into my macbook. is there any other things to try or am i going to have to take it to apple?
My iphone 5 has just stopped working it had 70% charge in it and I've tried recharging and nothing it's just dead.
my iphone 5 wont charge. I've pluged it in but the charging symbol wont come up help!!!!!!!!!!!!!!!!!!!!!!!11
my ihpone will not charge
I iphone 4s users. Yesterday when I want to charge my phone without using a bumper or casing,I can feel my hands like an ant bite feeling when I hold the phone. My doubts and continue to test using the test pen(electric tester),it shows that there is electrical current conductor in the aluminum side of the iphone 4s. I feel suprised and thought it was a big deal. So the experts out there,what should I do? Or it is common place? Please help me in solving this problem.
Hi, In order to charge my iphone (4 and 5 both) i am plugging it to my office PC but it's not charging it, at the same time when I am plugging my Samsung S2 mini or any android phone it got charged. Can any one highlight on this? Why that happens as well as what could be the possible solution?
I've tried different cords, and plugging it into the wall and my computer, so it seems like the problem is definitely with the phone. I tried to clean any lint out but that didn't fix it. I can't reset it or anything because I turned it off but the battery is too low to turn it back on. I had the battery replaced about three months ago so I would be surprised if that was the problem. On top of this, I'm now living in a country with no apple stores. Soooo do I have any options here?
No indication of problems. Just plugged it in to charge and the lock up happened. Won't turn off or repond to the button. Any ideas? Thanks.
Yesterday my i5 was at 40% and i decided to plug it in which i noticed it wasnt charging so i rebooted the phone but it wouldnt power back on. I did a handful of hard resets and finally got the screen to show the 'plug in to charge' icon. Im thinking it was at 40% how can it be dead. I plugged it in and wouldnt charge. Tried several cables that worked on the ipad and still wouldnt work with the i5. So i took it in to a local phone repair which they stuck a new battery in and the phone booted but would not charge. They replaced the charge port and still wouldnt charge so they deemed it unrepairable and something wrong with the system board. This phone was bought in Oct 2012 so its about 1.5 yr old. Will apple fix this? whats the procedure on this since its out of warranty?
About 2 years ago i bought a iphone 4s on the net , and it came with warranty but that expired already, about a week ago the phone fell on the toilet from the backpocket of my pants while i was siting, so i think it was on, i put the phone on rice until i was able to give it to a person on my university who already repair his, 1 day later the phone was working. i could do everything. Now comes the problem, one day i forgot to charge it and it went dead, i plug it and it turned on. but the sim card was unstable, always searching with brief moments of connectivity, i decided to restore it, my biggest mistake. i restore it and in the itunes the serial numbers appears as n/a i thought it was due to the restauration. When i turn the phone on, i says hello and wants me to set it up, so i choose languague portuguese and country Portugal. After i enter on the wifi, and go to the next step, and i appears UNKNOWN DEVICE. I lock the screen and press the i on the right bottom corner and the imei its there but the other number isnt.i take out the sim card while on the wifi part, and it says searching on the carrier signal. i have exhausted my options.
Can I use the USB cable (that is part of my charger) to charge my iphone 4S in the USB port in my car?
My iphone got wet a little bit and its not wanting to charge now what can I do
I was driving along and my phone lost charge so i plugged it into my in car charger! fair enough the charger isnt great as it's of ebay. But it started to turn on straight away showing the apple sign as it does, but then it started doing the little buffer symbol that appears when it's turning off.. So i unplugged it and plugged it in to charge as soon as i got home and now it just keeps attempting to turn on but then doing the buffering symbol then going off again. It won't turn on at all and i definitely can't live without my phone! Any help ? tried restarting it (holding the home and lock button) but it just does the same, attempts to turn on (apple sign) then shows buffering symbol (turning off)!!!!
My iphone 4 wont turn on, It wont go passed the charging icon and then when I take the charger out it says it needs charge. Its not the charger as iv tried several and holding lock and home button doesnt work please help!!!!!
cracked screen on holiday in germany this week, contacted apple booked in to go for service support on sunday. not covered by my insurance as was out of the country!! dont have apple care, anybody any idea how much apple will charge? the handset is under warranty but as this was accidental wont be covered.keep seeing a out of warranty cost but thats in dollars? any reply greatful, thanks.
help with iphone, you may not start and repeat the sound over and over again that the screen is broken?
Last night my iphone 5s was completely without battery , and i put it to charge. But when i pressed the Sleep/Wake button the cellphone started to turn off and the stayed for 2 sec. on and then was off again. This is repeating til the battery is over. Also the iphone gets hot when is turning off and on the hole time. Please help me cause i don't know what is happening!!
For a while when I went to charge my iphone 4s by plugging it into the desktop computer, my phone did the usual. Ya know, vibrate twice, box popped up on my phone screen asking Trust this computer or Do Not Trust, a box also popped up on the computer monitor for access to the phones pictures etc.. I always hit Trust and closed out the box on the computer monitor. The phone then proceeded to charge. NOW I'll go through that same process, but about 10 more times while the phone charges. Occassionally it stops the charge and I have to replug it. I do not know if it is the update that has cause this or not. Please help its rather annoying!
How much does Apple charge to replace a cracked screen on an iphone 5c?
My iphone 5 will only charge if i have the cable in it and something holding it down, the cable works fine for my wifes iphone, have cleaned the port on my phone but not helped at all. Whats my next step to try.Thanks for the help
My iphone 5 stopped taking a charge. So I updated to 7.whatever & backed it up. It still would take a charge so I went through recovery mode. That seemed to complete (I've done it twice now) However, the phone still won't take a charge and it won't restore from my backup. (Since the initial run through recovery mode it has never accepted the backup. It alway errors out saying the iphone disconnected. It never disconnected physically and I've tried mutiple cables so which worn on my other iphone so they are not the problem. If I plug the iphone in it will cycle between on and off and never accept a charge or allow me to get through the backup process without "disconnecting" Any suggestions?
Just started out of the blue....I have a moon next to the bluetooth on the screen where it shows the battery life - any ideas?
I had a problem with the Thunderbolt cable not staying in place properly. As a result, the phone did not want to charge reliably, which was a real nusiance.After talking to Apple support, and confirming that the phone was out of warranty, and that the problem was not one that was a frequent issue with users, I was referred to the Apple Store for a more thorough analysis. Before making that trip, I decided to do some analysis on my own. Armed with a can of compressed air, I took direct aim at the recessed slot where the connector attaches to the phone. You would not believe the quantity of pocket lint that came flying out of the connector socket!!! And now the connector is fine and we're back in business! A hint for those having this issue - canned air does a lot of good! Matt528iCovington, LA
As above - although my iphone will charge when connected through a lightning pin adapter on an external device, it won't play music through it - the music just plays through the iphone speakers. I've tried a different adapter and the same thing happens, so I think it must be a phone problem. Any suggestions?
I've just dropped my iphone 4 on the kitchen tiles, and it wont turn back on. I've tried to hold the lock button and the home button together and I've tried putting it on charge but it still isn't coming back on. Help pls??
My friends brother gave me his iphone 5 to fix for him. He said it stopped turning on. I figured it was either a battery issue or a chargeport issue. So I got a new batt, installed it and it turned on just fine. I plugged it in and it charged just fine. So it obviously wasn't the charge port, seemed like the battery just crapped out. This was all last night. Then today, I went to actually fully put it back together, aka, replace the bracket that holds the screen connectors on and the batter brackets and clip it all back together. Simple 2 minute job. But just before I fully snapped the screen back in, I tried to turn it on. it didn't turn on. I thought hmmmm.. Took it back apart again to check connections and nothin. It's all good, I took nothin major apart to have messed something else up. But the thing will NOT turn back on, wont charge, or make any sort of signs of life. No apply logo or anything. I let it sit on charger for like 10 minsutes and still nothin. What the heck could be wrong with this thing?!?
First issue: 4s on software version 7.0.6 when plugged in to charge it becomes extremely hot and does not charge. Second issue: Phone is erratically turning on and off, when turning off it goes to a black/silver screen. Turns on normally. Usage is abnormal upon some starts and normal upon others. Both issues just started today. No prior issues or problems. Please help!!!! Kari
Took it off charge this morning, the screen flashed, now it is just a black screen. Won't charge won't turn on with home button, broken lock button. Won't connect to my computer. Someone help!
My iphone 5S cord is not consistently working. The phone and cord have to be positoned just so in order to create a charge. Often even then, the charge will just stop. I think I new a need charging cord?
pretty much the title
What should I do?
Do I need to wait til my iphone dies to charge for first time? If so, how long do I charge for?
so my iphone 5 charger is beginning to get pretty messed up and i put electrical tape on the ends of it to help it a little buts it seems to still not work and is beggingin to say "accessory not supported" at times when i plug it into to charge sometimes. would i just bring the charger into a apple store and tell them this this and that and they would give me a new one for free or would i have to pay for a new one? and this is the same charger that came with my iphone 5 when i bought it back in august 2013. please get back to me at email@example.com or on here. thank you
I seem not be able to charge my phone with a charger. In fact any charger. Any ideas?