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Greetings, My i4 developed yet another problem in the series (previous issues concerned home button, power button and camera module)... Two nights ago, I had the phone plugged in the PC, in order to make backup, syncronize with iTunes, change music etc etc... It took around an hour, maybe hour and a half, and I was surprised to see that the battery (which was not even close to flat) reached only about 70%. Shortly after I unplugged the phone, the battery dropped to 50%. That night I forgot to plug it in again, and I spent the whole day yesterday saving the battery. Later that day, I got home and plugged it in immediately. 2 hours later, the battery was still on 14%. I left it "charging" for the whole night, just to find out that this morning, it was still on 14%. While checking emails and stuff, the indicator "jumped" to 16%, but then dropped to 10%. Now it shows 3% eventhough it's still connected to the computer. There is a battery indicator on the lock screen, which means that it doesn't refuse the charger, but somehow the battery refuses to be charged. The indicator in the upper right corner shows "plug in" symbol, as if it has been charged, not a "thunder" as if it's still charging. I tried cleaning both the dock connector and the cable, I tried different cables, I tried charging from the wall socket and from various PCs, but nothing seems to work. Everything else seems fine though. Battery dead and needs replacing, or is it something more "fruttier"? Thank you!
helllo i lost my phone and do u guys know how to locate my phone of 013056001217782 i am here in nepal for vacation and it was a new phone please help
Last night the screen of my phone 4 slowly went black. I tried charging it while hard resetting it but that did not help. also tried just resetting it but nothing with that either. I tried to chat with Itunes but couldn't becasue I cannot get the serial number. I do not have an sd tray nor can I use the screen. It is not printed on the back of the device not is it connecting to Itunes so I can get it from there.
#I just received my BRAND NEW, SEALED, iPhone4 32 GB FACTORY UNLOCKED which I bought from Ebay. After unboxing, I switched on the phone to find that it was already activated, and did NOT show the "Connect to iTunes" screen, which gave me doubts whether this phone is actually brand new, the phone does have that protective film on the front and back which normally comes with brand new iPhones, anyhow I went online and did some intense research and found interesting facts about the serial number, and from my understanding the phones with serial numbers starting with 5K could be a refurbished phone, and indeed my supposedly BRAND NEW iPhone which came in a sealed retail box with all accessories does have a 5K serial number, so I did some more googling and came across a web site which gives details about an iPhone with its serial number and it shows this phone is a refurbished one. I checked on Apple website for warranty and it says "We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to contactus." #Now all you good knowledgeable people out there, please please shed some light on this matter.Is this really a genuine brand new phone? When I contacted the seller regarding the phone being already activated, he said it is normal with phones which are factory unlocked. But I believe it is actually supposed to show - “Connect to iTunes” screen. That was how it was with my iPhone 3G. At least right out of a brand new box. Am I correct? How can a refurbished iPhone come in a sealed retail box? Even if that was the case, would it cost the same as a normal brand new FACTORY UNLOCKED iPhone because I paid US $ 904.00 for this. Does Apple sell refurbished iPhones as new? What confuse me is that the box have all the labels intact as it was a sealed box, and the serial number and IMEI number match with the actual phone. Should I consider this a genuine product that Apple meant to sell as it is or better I go for a claim and either get a refund or replacement from the seller on Ebay?. Thank you very much in advance for all your kind help and insights. Attached are few images of the phone.
i unfortunately purchased an iphone 5 only to find out wifi calling is not in it like most androids, any solutions?? (please don't tell me about skype or other wifi services) I am talking about a phone that just switches and calls out automatically on wifi for tmobile
My iphone 4 has just completed my two year contract with vodafone. However in this time my phone broke and I used apple to repair it. Which in fact is actually a switch service. So now I have a different imei number than what I started with. I rang vodafone to unlock my phone, but they say they can't and there is nothing they can do as the phone was not issued by them. I also can't seem to find a way to unlock my phone via apple. So what can I do??Any help would be awesome!
I purchased my Iphone 4 while living in Hong Kong. I am now back in the UK and the phone has deveoped a problem where the mic cuts out during calls and the person I'm on the phone to can't hear me. I took the phone to the apple shop here and the girl told me that she would have given me a replacement but she can't because the phone is slightly different than the UK (european) model of the Iphone 4. She then told me to call apple care and explain to them over the phone. I called apple care and an american woman said she can't give me support unless I pay £25 but will email me instructions on reseting the phone, I told her reseting won't make a difference as the mic problem is a common one with Iphone 4's and I've read it's a hardware problem. So anyways I reset my phone and nothing changed. I'm stuck in limbo right now and dunno what to do, does anyone have any suggestions? I think I'll get a galaxy when my contract is up this year.
Have a iphone 4 which is over a year old. The home key is not responding too well. Is a little hard as needs to be pressed for long. How i sort this out. The istore in my neighbourhood said they cant help as the phone was purchased overseas.
I purchased my iPhone 5 in January 2013 in India. For past couple of months, my phone camera dies frequently. The first time it happenned, I update the phone with iOS 6.1.3 and it started working. Next time when Camera was not working then I reset the phone and it started working, Now, I have the same problem, when I open the camera, shutter does not open and I am not able to click any picture. Does anyone has a similar problem with their iPhone 5? I never had this problem with my iPhone 3GS. Please reply. Thanks,-Upanshu
I don't know how to transfer my new app, that I have recently purchased in my computer (Macbook) to my iPhone.
hi my name is gustavo'm from Argentina. purchased in January 2013 by iphone 5 32gb free. I stopped working unfortunately shutter iphone camera, ie not open. and reestablished factory settings but the problem persists. not to do! please ask for help! desya and thank you very much. greetings from Argentina
I forgot my passcode and have found out how to restore my iphone 4s but will I loose all of my photos?
I have purchased app on my iPhone 5. My credit card has got credited but the app is not getting downloaded.. It app shows it is in waiting mode and the status bar is not getting moving . What can be the issue?This is the first time I have purchased an app from my iPhone.
Hi there, I've suffering from a call receving problem which is - Example - I have a contact saved at my phone "Mr. A" - 01619001234 [country code not present]But when i got call then it comes for - +88 01619001234, so its not showing Mr. A is calling. There are some numbers on my contact which contains country code (+88) and some of them not. So, how can i add country code number to each phone number while country code not present? Like - Mr. A - 0161 900 1234Mr. B - +88 0161 900 4321Mr. C - +21 897 456 212Mr. D - 02 723456 91 I want those number like this - Mr. A - +88 0161 900 1234 - will add country codeMr. B - +88 0161 900 4321 - will remain same as country code present and starts with + signMr. C - +21 897 456 212 - will remain same as country code present and starts with + signMr. D - +88 02 723456 91 - will add country code I hope i am clear to you. I need help asap. I tried International Call Editor (ICE) apps, but it renames contact while country code present and also it need to select one by one. Thanks in advance
Help me please i have updated my everything i am supposed to but still have http://the Iphone software update server could not be contacted can anybody help me please seeing as i cannot get to my emi number or nothing ......
A family member and I swapped iPhone 5's a few days ago, and even before we switched I noticed that their home button was creaking when you applied some pressure to it. Not necessarily pressing down on it to wake up the screen or anything like that. Also, when i do fully press down on it, it feels inconsistent and makes those creaking noises. The phone was purchased in January so it's well within the standard 1 year warranty. Is this a problem any of you have experienced? I would like to know if this is worth going to the apple store for or just learning to live with. Thank you!
I recently bought my iPhone 4s from a guy (who bought it from someone else). He sold it to me pretty cheap because when he bought it, one of his friends tried to restore it for him and it got stuck in recovery mode. I have no idea if the phone has ever been "tampered with" or not. He didn't seem to know much about it (said it was his first smartphone) and I thought I might have a chance of fixing it. I'm starting to lose faith in that...I've tried almost everything I can find. I know there are tricks for this all over the internet and I've tried almost all of them. TinyUmbrella does nothing, Redsn0w won't even install on my computer (frustrating!). Trying to restore from iTunes is useless. It gets to about 90% then comes up with error code (-1) and gives up. I've tried that route probably 20 times with no change. I know I could take it into Apple and they could look at it, but I have no information on the phone itself. I cannot get the serial number. Does anyone have any suggestions at all? I'll try anything that doesn't require me taking it to Apple and getting charged more than I paid for the phone to fix it....I run Windows 7. Thanks so much!
I contacted Orange UK and they said that this iPhone4 is ready to be unlocked, but they can't unlock the phone because I am not the original contract owner. Why can't Apple unlock this phone, because the original owner doesn't care and has sold it? As far as I understand, I am one of at least 3 owners for this phone. I guess there could be more. I just wanted to have a normal iPhone, why can't Apple help on this issue? I have previously had many apple products, this is the first one I bought used adn just wanted to restore it to normal. Another thing is that 3rd party services can unlock it for 200$. What is that they do to unlock it? Why can't apple make a small comission for unlcoking iPhones instead. People find ways to cheat and ripoff people who doesn't deserve to pay extra for the phone they bought. Here is my iPhones description: IMEI: XXXXXXXXXXXXXXXSerial number: XXXXXXXXXXXPart Description: IPHONE 4 16GB BLACK Product Version: 6.0.1 Coverage Status: Out of Warranty Coverage End Date: First Unbrick Date: 29/03/11 Last Unbrick Date: 10/04/11 CTN: 7580088512 Next Tether Activation Policy Description: UK TMobile Orange. Lock Status: Locked
Is it possible to use an iPhone 4 purchased from sprint at another carrier
I bought the iPhone 5 from Star One Mobile in Sim Lim Square Singpore recently. After reaching my place , just found that the serial number and IMEI number in my iPhone 5 product and the packaging box are different. When I check on the website the packaging number shows the product is replaced but the number in product shows valid. Can some one explain the difference?I did not anticipate an Apple product having a difference in serial and IMEI number from the packaging --- probable that the Star one mobile could have changed the package?
as i connect my iphone with itunes, it is not showing IMEI number? also it is not showing wifi or sim service. can you help me to solve this problem?
I purchased an IPHONE 5 in USA, the sleep button is defective, can I take in a service in Hongkong? since I'm here and its still cover for the 1 year warranty.
I have a iPhone 4S. The speakers do not work with music or videos. When I first purchased it, the speakers worked fine, now they do not.
My Iphone 4G was updating to the latest i.OS software on itunes (on my windows computer). As usual, my phone had to restart. It turned off, but as it was turning on (when the screen just shows that silver apple logo) an error message came up on itunes saying that it couldnt update the software (I forgot to get the error number). But my phone is stuck with that silver apple logo on it. My computer tells me to restore my phone, which I tried, but everytime I do that, itunes says "extracting software" and then it says "preparing to restore" then it comes up with an error message (number 2009). I have tried restarting my computer. My phone is stuck like this. What should I do? Please help!
I just picked up a used iPhone 5 and I noticed that it has an odd model number that I cant seem to find anywhere. I know it's a GSM black 32gb A1428, but it tells me it's number is MD640LL/A. It's not really a big deal, but I can't find that number listed anywhere. Anyone know what this particular model is?
I am having a problem with syncing my phone with my iTunes account. I have music I have purchased on my phone and music downloaded to my computer. If I try to download the music from the computer to my phone it tells me its going to delete what is on my phone.I have the iPhone 5.HELP ME!!!
HELP PLEASE! A purchased a iphone 4 GSM model. I have been trying to restore it (being the screen said to connect to itunes) but when I went through the restore process, itunes recongnized it, it went through what appeared as all but the last second of restoring when I got a " The iphone "iphone" could not be restored. An unknown error occured (-1)". I have a copy of the Updater log if there is something particular I need to look for, please throw me some bones. lol. The log does list:0: RamrodErrorDomain/3ec1: BBUpdater/2unable to convert ramrod error 1004 ThanksKIm
Hi there, my iPhone's been stolen a few days ago and now I need to figure out my IMEI- number to get the bill from Apple again, to hopefully get my money back from the insurance. So now my question: how can I figure out my IMEI- number without having my iPhone anymore? Please help me! Thanks
Hi, I purchased an iPhone 5 back in February from an Apple store. Worked absolutely fine until now, where some software issue are appearing; The battery drains ridiculously fast even when features are disabled (i.e. location services, 3G when not needed), and also the home button some time has a lag when exiting apps. This has been bothering me now, but there is a slight blemish on the phone near the earphone jack... would Apple dismiss a replacement and ask for a charge, even though it's 3 months old?
I recently purchased an iPhone 5 (Monday, May 6th) and am convinced that the battery is defective. I attempted to get the phone replaced by AT&T since it is within their 14-day Return/Exchange policy, but of course they denied me based on it being a "technical" issue and therefore a problem I need to take up with Apple. Whatever that means.Background info: Left the house around 10:00 AM, battery fully charged at 100%Finished class at 12:00 PM, battery dropped to 53% (VERY minimal use, I was sitting through a lecture)Arrived at AT&T store at 12:15 PM, battery at 51%AT&T Rep turns off LTE, Wireless, Location Services, Bluetooth and Auto BrightnessThe only apps that were opened/used were Text, Mail (fetch set to Manual) and SafariAT&T Rep says there's nothing he can do, but these changes should "help"Left AT&T 12:25 PM, hopped on bus, got home at 12:45 PM, battery drops to 43% (ZERO use)Call nearby Apple store at 12:50 PM to set up an appointment (Call length: 11 minutes), battery drops to 41%Call Customer Support at 1:30 PM to run remote battery diagnostic (Call length: 16 minutes), battery drops to 32%Apple Rep says the diagnostics looks normal...... Battery life: 30%Usage: 2 hours 26 minsStand by: 6 hours and 3 minutes This can't be right. Is anyone experiencing similar issues with their battery? Does the usage information above look normal? Any suggestions and/or tips on what I can do? I'm so upset with both Apple & AT&T right now. The AT&T rep even suggested that I "turn off cellular data" to save the battery life. REALLY? I feel like I basically just purchased an iPod touch for $240!
I am using an iPhone 4. Someone has registered their phone number for the iMessage and I am unable to change it to my phone number. Similarly for FaceTime too. Please help.
How to fix
Okay so first my iPhone 4s had a storage problem. So I bought an iPhone 5 and restored my old settings to the iPhone 5. Sadly that carried over the storage bug to my new phone. I went and reset all of the factory settings and started from scratch. I have now fixed my storage problem, but I made this a new iPhone, and did not restore from a back up this time. I set it up with the same phone number of course, expecting it to take in my contacts from my cell phone number. I sync everything, and my contacts are there. But they aren't MY contacts....they're my mom's.... So how can I get rid of her contacts and import mine. I tried turning off iCloud contacts and deleting them, and turning it back on. But its the same. Help!?
forgot password to unlock iphone to back up to PC
I want to block the number 41325106714. they are bugging me for the last 3 weeks. so far I have just given it a separate ring tone so that I know right away it is them. Is there an app that I can use for that purpose. I could not find anything that was helpful.
I just bought a second hand (perfect condition) iPhone 4S today, the user sold it because they had upgraded to an iPhone 5. The previous user did not restore the phone they just deleted all of their previous data (contacts, pictures, applacations, they left their 1,100 songs though), so I planned on restoring it later tonight to start fresh. I had it activated to my phone number at the Verizon store on my way to a family party and used it throughout today but put barely anything onto it knowing I would be restoring it tonight. I got home and plugged it into my laptop and went to iTunes found "Emily's iPhone" and then hit the restore button like normal, it worked perfectly fine and went the whole 14 minutes it said it had to. Then my phone went to the "connect to iTunes" screen when it was already connected. I checked to make sure everything was plugged in correctly, and it all was perfectly fine. I tried the manual reboot (holding the home and lock buttons for a few seconds) and all it does is shut off and bring me to the same "connect to iTunes screen".. someone please tell me how I can restore my phone! Thank you, Emily
I forgot my password help plz
I recently changed my Gmail password for my Gmail account while on my desktop pc. Then on my iPhone 4s, I configured the Google app (for the first time) for my Gmail account. This worked fine. I went back to the default iPhone Mail app (in Settings) which was already configured with my Gmail account (and was previously working). I figured I would be prompted to change my password - which I was. But it wouldn't accept the change. So I then deleted the account and tried to set it up again. It still won't work. It continues to say the username or password for the account is incorrect. Can you not have the same Gmail account configured in both places - the Mail app and the Google app? Thoughts?Thanks!Lori
My iphone tunred off and it won't turn back on. I have tried charging it, I have tried holding both buttons for 5 minutes at a time. It still does nothing. I've tried going to chat with apple service but i need to turn on the phone to see my serial number to get to that. I'm stuck can anyone help?
https://selfsolve.apple.com/agreementWarrantyDynamic.do If you purchased it from a legitimate source, this wouldn't be a question.
Hello everyone! I've got a problem with my iPhone 4S and I hope someone here can give me a hint on how to fix this... Last year in March I was on vacation in Las Vegas (I live in Austria/Europe) and bought a new unlocked iPhone 4S GSM in the Apple Store in the Forum Shops in Las Vegas including AppleCare+ (I just learned that iPhones can only be serviced in the Country where they are bought - my bad). Lately I was browsing through my Apple support profile and noticed that my iPhone was not registered there. So I tried to enter the serial number of the device and got this message:We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to contact us. I knew this could not be true so I called Apple Care here in Austria and first I was told that - according to its serial number - my iPhone has been replaced, and that it never should have been sold. I also was told that I have no chance of getting any service for this device despite the Care Protection Plan because the device is invalid due to its status as "replaced". And last but not least I was told that I could never receive any service for this device because American devices cannot be repaired in Europe (I was not aware of this fact and would have expected the salesperson in the Apple Store to tell me because I definitely told him that I am from Austria). Meanwhile I wrote an email to the store where I bought the iPhone from but it's two days now and I have not received an answer (or any indication that my email was received) yet. Is there anything I can do? Yours,Michael
When I check the weather in the notification tray and in the built-in weather app it says it's Sunday and the temperature is 45 degrees where I am. That's incorrect. It's Thursday and 67 degrees. I also tried weather for major cities and it's showing the wrong day and temperature for them as well. I checked Yahoo Weather and that data is correct. I restarted my phone and at some point it showed the wrong data for my town in the local weather page, but the correct weather when I manually added my town, but when refreshing it's wrong for both. There's a number of complaints on Twitter about this. What's going on? How can Yahoo's weather be correct, but the iPhone's wrong since the iPhone weather app uses data from Yahoo?
Hello, i wonder were I find my phonebook´s number in iTunes? I has look but don`t find anything! Please help me, because i want to see if all my number are in my computer or were them are?! Thank you!
I bought my Iphone 5 from Apple when it was first available. I have had an ATT acount for many years along with an MSN email account. I have had issues with sending email from my IPhone 5 since I have recieved this phone. I have deleted and readded the email application numberous times(sometimes 10 times a day), I have reset my phone a number of times, I have also changed my email password a number of times and readded to both my incoming server and outgoing server passwords. I have spoken to ATT tech support, Apple Tech support and Msn tech support multiple times, they have not been able to help me. I sometimes have gotten it to work for a few minutes to a couple of hours but as soon as I try to send an email from my phone again it will no longer send an email from my phone. I use my phone for work and this is very annoying as I have to use my email for work.I need help! I have had Iphones since the first Iphone and Mac computers for over 10 years but I am now over it, at this point I would not recommend Iphones. I am now at the point of buying a phone that I can use and it will not be an Apple Iphone.
Before I purchased my iPhone 5 on 12/31 I read a lot of reviews saying how updating the version of iOS from the original one that comes with the iPhone 5 has a bad effect on battery life. Because of the countless reviews featuring this complaint, I have never updatd my software from iOS 6.0.1 since I got my phone over 4 months ago in fear of experiencing future battery life problems. 6.1.4 came out a week or so ago and I'm wondering if the battery life issue has been addressed by now. If I choose to update, will my iPhone eat up battery life faster? I am very meticulous with closing apps and being able to go over 24 hours without having to charge my iPhone. Please advise. Thanks!
Hi there, Im scott, I dont own an iphone so know nothing whatsoever about them. this is our issue pls help : My sister purchased an iphone 4 from a woman at her work. Her husband upgraded to iphone 5 so sold his old one to my sister. My sister currently has a blackberry on contract to virgin media here in England. She took her BB along with her new iphhone to a local phone shop They cut her simcard down to size and put it into the iphone. When we turned it on we got this message 'only compatible sim cards from a support carrier....... ' I called our current contract to exdplain what we were intending to do and swap settings from a blackberry to her new iphone... they said we needed to contact the original service provider... here lies our issue. My sister works as a nurse.. she called her collgue to explain all this and ask what network he was on. She doesnot kno and her husband isnt home for another cpl weeks he is military. My sister doesnt want to wait a few weeks to use her new phone. Is there anyway to unlock and activate this phone giving all the detials of the phone and confirmation from his wife regarding the new user ? Ive read on the internet about jailbraking and all that nonsense.. but i dont want to damage the phone.. It isnt stolen isnt lost sureley i dont have to 'hack' into a perfectly legitimate phone to use do i? My sister simply wants it to work with her contracted sim .. with the benifits and features iphone offers. Please can someone help... model a1332
My iPhone, purchased in Hong Kong, suffered water damage in Canada and the personnel at the Apple store was unable to provide me with a replacement phone. Their reason is that HK model is different from the North American versions that they carry, hence replacement would need to take place in Hong Kong Apple stores. I am wondering if it came across anyone's situation where they were able to get a replacement iPhone 5 in Canada, even though it is not the North American version. Alternative solutions are also welcomed. Thanks!
My iPhone 4s has a bad operating system (confirmed at Apple Store) I was given a new device and we restored my settings, etc. from backup. I was warned that there was a possibility of the glitchy iOS being transferred to the new device. Well after a couple weeks, this proved true. Next step is to restore device as NEW. Before I attempt this, I would like to be as prepared as possible to avoid losing anything permanantly. I am looking for advice with this - since I won't be able to restore from a backup, will I need to create a new iCloud account? Can I remove previous backups from both iTunes and iCloud? Thanks in advance for any help! This has been an ongoing issue since I purchased the phone new in January and it's beyond frustrating!
i really need help fast.
Hello, I've had my iPhone 4S since July 2012 and am currently on a 2 year contract with EE in the UK. I've been having a problem for about a week now that came to my attention about last Friday. Basically whenever I dial a number and someone picks up the phone and I begin talking, nobody can hear me? They won't hear me say anything and will simply hang up, I've recalled this happening to several people but I wasn't sure if there was a genuine fix or whether it merited getting a new handset? I've considered taking to direct to EE because the nearest Apple Store is in Manchester, and I only want to travel there if I have good reason to. Is there any known fix for this? i have tried resetting my phone by holding both buttons but have yet to do a full restore (Last resort) Just wondering if anyone knows? -Matt