Iphone 5 unlocked Amazon Very Problem

Good night;guys, I have a problem and would like some help:I bought it on Amazon, 1 Iphone 5 Unlocked, factory unlocked. The device functioned normally and after an update, it did not take over my chip and says the device is locked (is asking to put a valid chip). After several attempts, I got in touch with the Apple of my country (Brazil), and to my surprise, the search for the serial device, they reported that the device is locked by Sprint and manufactures do not accept support or exchange (The unit has 1 month bought with full price in amazon), telling me to settle with Amazon. I insisted informing them that the unit was purchased unlocked and they also reported that this device is aimed at the European market, it works with CDMA and GSM and Apple Brazil suporPelas just the research I have done and talking to some people, I passed the information that Sprint can easily inform this code (or Imei) not sure which unlocks the device again, but have no information on how to get or do that. I contacted Amazon stating what happened and I'm waiting for a position within it, is to send the code or return the handset. My model is the A1429. Does anyone have any tips or suggestions to help? EM português para os camaradas brazukas que possam ajudar também: Boa noite;pessoal, estou com um problema e gostaria de uma ajuda:Eu comprei na Amazon, 1 Iphone 5 Unlocked, desbloqueado de fábrica. O aparelho funcionou normalmente e após uma atualização, o mesmo não aceitou mais meu chip e diz que o aparelho é bloqueado (fica pedindo para colocar um chip valido). Após diversas tentativas, eu entrei em contato com a Apple do meu país (Brasil), e para minha surpresa, ao pesquisar o aparelho pelo serial, eles informaram que o aparelho é bloqueado de fabrica pela Sprint e não aceitam dar suporte nem troca (O aparelho tem 1 mês de comprado, com preço full na amazon), dizendo para eu me resolver com a Amazon. Eu insisti informando a eles que o aparelho havia sido comprado desbloqueado e os mesmos também informaram que este aparelho é voltado ao mercado europeu, pois funciona com as tecnológias CDMA e GSM e a Apple do Brasil apenas da suporte aos modelos GSM. Eu fiz algumas pesquisas na Internet e com algumas empresas especializadas, me passaram a informação que a Sprint pode facilmente informar esse código (ou Imei) não sei ao certo que desbloqueia novamente o aparelho, porém não tenho nenhuma informação de como conseguir ou fazer isso. Eu comprei o aparelho desbloqueado, pagando mais caro e é justo que possa utilizar ele onde quiser. Entrei em contato com a Amazon informando o ocorrido e estou aguardando uma posição deles, seja para envio do código ou retorno do aparelho. Meu modelo é o A1429. Alguém tem alguma sugestão para ajudar?

No sound on appfunction iPhone 5

Hi guys i got my iPhone 5 about 2 week after launch and about 3 weeks later i lost all sound clicks from text's, game apps, youtube wouldn't play any videos and it worked perfectly fine when i went to bed wake up in the morning to this.  I rebooted the phone and this resolved the issue, the phone was not in silent mode via settings or via the slider at the top of the phone.  the phone would be working fine for about 3 weeks then this would happen again same issues as above this went on till about the 14th December and Apple decided to change my phone now its happening again.  I am at a lose end does anybody know a fix or heard of this before as i am sure this problem could not happen too 2 different phones ?  Thanks

I accidentally deleted one of my videos way to restore my video iPhone 4S

I was teying to post my video on youtube and I accidently pressed the delete button.

Noisy vibrator iPhone 5

Hi, Let me start with the link where I compare 2 iphone 5. http://www.youtube.com/watch?v=OjcbIg3E3n8 For me its a pretty annoying rattling the vibrator emits. Is that normal or? I have compared it with to a few demo phone from different stores, and some friends, and my iphone is the loudest. Anyone else got this problem? The store where I bought it, says it is "normal" that it has to be loud....

youtube not available iPhone 3G

Take your time to write a thoughtful comment on a video, hit send, and it's gone, "youtube is not available". It happens frequently on the iphone app yet never happens on the desktop site. This bug has followed the youtube app across multiple phones (OG & 3G), multiple OS updates, and still happens randomly. Not having a feature is better than one that frequently doesn't work, and frustrates, as well as wastes your time...I'm so ready to checkout the latest from HTC  I copied this question from an archived thread from 2009. I'm having the same issue. I comment on youtube a couple of times and it's fine, the third time it completely blocks me. It's very frustrating. Looking at the replies from 4 years ago it seems that its definitely the app that has the issue, not the main website. Something to do with capture was the solution last time. Why do I have this issue now, does anyone else have this problem?iPad 3' iphone4sPlease sort it out, it's getting hard to defend iPhone these days!

iPhone GPS programmed to stick to nearby roads iPhone 4S

I have been using this app called +3 to record my rides. Since about iOS 5, i noticed the GPS on the phone started to try to stick to roads when I was going offroad. When I get more than 300 feet away from the road, the GPS suddenly corrects its position and starts to show correctly where I am. When I ride parallel to the road about 200 feet away, the GSP shows me right on the road for the whole time. It seems to me that whoever introduced this "feature" decided to not trust the GPS and let the software decide where I am instead. It seems quite irritating to me as I can't quite tell my route once recorded inaccurately. I have observed the behavior with both my iPhone 4s and 5 with no difference. Has someone else experienced this with their phone?

My iPhone vo volume control on iphone not working

volume control on iphone not working need helpJust yesterday it was fine but now its not there  I have a iphone 4s with iOS 5.1.1The volume button on the side no longer works when you press up or down it just pops up the screen that says ringer and the volume image but wont change the volume. Also where the volume is on apps like youtube is a black box and you cant change the volume or anything. Any help is appreciated.

How come it takes longer to download iTunes youtube and other apps on my WiFi. Shouldn t it be faster iPhone 3G

I was downloading songs from iTunes with my wifi and noticed that it would take up to 16 minutes to download ONE song. As with 3G, it downloads more than one song 5x faster. But uses up my data. Can you tell me what I can do to change this...

Sound issue in iphone 4s

I've issue with the sound of iphone 4s, last 2 days, suddenly no sound coming out of the speaker but it is ringing and speaker during calls working well But no sound for example: for the video clips, youtube, games apps, etc. I've restored the iphone but the issue not yet resolved. I hope I'll have an answer for my doubt. Thank you

iPhone 5 charging problem

Hi. I have a iPhone 5. When I plug my phone In to charge it charges fine but it has to be plugged in perfectly straight. If I move or knock the charging adapter in the phone it will stop charging even though it is still plugged in the phone. The adapter seems like it only can be charged when it is in a certain position. This is obviously a fault. It is not my adapter as I have tried several different ones. There must be something wrong with the charging port on the iPhone. What I would like to know would this be coved under apples warranty?

Viber Editing text hard to impossible-cursor jumps always to end iPhone 3G

Hi all, everytime I want to edit text I'm entering into the message box, I'm not able to do it, since the cursor always jumps to the end of the text.This makes it impossible to mark & copy some or all text, as well as rephrasing or correcting typos. The only 'workaround' I found is to keep the finger on the target position (and having the looking glass active) and then type one character (or delete on). I'm a little bit curious since my friend and me are experiencing that issue for a long time now though I found no reference on the net for it yet (except one to a wordpress app). It happens on a 3GS as well as on a 4, at least all 6.* versions of iOS, with the previous (2.3.1) as well as with the current Viber version (3.0.0).Also experienced on iPad (3rd gen, cellular edition) with 6.1.3 / 3.0.0 Any hints or tipps are very welcome! Thanks in advance &cu,-udo

Why my iPhone 5 charging cable fail frequently

My cable never charges in one position and is intermittent in the other. Is this a common problem , dirt or component failure?  How good is Apple at standing behind this cable?

Why my wifi slider greyed out on iPhone 4s

It's been messing up for 3 weeks now, and I'm getting real ******. I cannot adjust my wifi settings to on. It's stuck on the off (greyed out) position.

Problem with screen-Iphone 5

Hello, I'm new here.I wanted to show the problem I have with the screen of my iPhone 5 ..My smartphone is still in warranty, but unfortunately, in my country (Argentina) there is no official Apple warranty for iphones.If anyone can help me, I'd be very grateful! Here is the video:http://www.youtube.com/watch?v=c-1__HFB3hY Thank you!Matias Casal

Hacked Removing spyware from iPhone 4s iPhone 5

Spyware is very easily accessible and requires nothing from the Apple store, and although I realize some of these posts are several years old-at this point, it is simply misinformation.  All one needs is a similar program to the one in the link above and not only can your sms messages be accessed, your calls be intercepted and recorded, but the camera in your phone can be remotely accessed and activated at any given time without your knowledge.  As you tap away on your handy little iPhone you love so much, in whatever possibly "compromising" or embarrassing position you may be in at the time, a creeper can be looking you straight in your face or observing your enviornement at their leisure.  Imagine the horror in finding out that you were sitting there on the toilet gaming and someone was watching you the whole time or better yet, while you were involved in an intimate interaction while your phone sat charging on a dock on the nightstand next to the bed?  How about knowing that every incoming and outgoing communication is recorded and documented for the creep to scroll and read through like a book?    This is some scary stuff, and it's been used on me via an encrypted picture message.  I've done a full restore of my iPhone and the pc used for backing up via iTunes to ensure that the spyware wasn't then rooted into the pc or the iTunes, and was even told to create an etirely new Apple ID, but aside from this and there being no true scanning software for malware, spyware or viruses for the iPhone-how can I be sure that this encrypted software has truly been eradicated?  Is there an antiviral program that I am unware of?  I'm not looking for a secure AVG browser, I'm looking for a detect and destroy scanner program. <Link Edited by Host>

Iphone 5 charger keeps on breaking.

Over the past five months, I have purchased over five different charger cables for my iphone 5 which i bought new in December. For some reason, after months, weeks or even days, he latest charger stops working. Sometimes the phone is plugged in and it doesn't respond at all to the cable, other times, the cable only functions when in a certain position. I am so angry at this as I'm spending and will continue to spend a lot of money to charge my phone. Am I doing something wrong? (This was never an issue with my iphone 3 and the cable even worked when the connector head seemed half broken off). What should I do? And also, is anyone else having this issue, because if not, then it must be an issue with my actual phone, no?Thanks

universal equalizer I listen to music outside of itunes and want it equalized on my iphone .

I know of an app called boom on macbook pro, but is there something, whether it be hardware or software, that will allow me to adjust the levels on my iphone for everything that produces sound? so if I watch a youtube video and want it equalized, it will be adjusted to my preset levels, or if I want to listen to pandora, it will automatically be adjusted to my preset levels? Thank you everyone.

Airplay Mirroring and HBO Go Audio Problems iPhone 3G

Hi folks,  Great news a month ago about HBO Go's support of Airplay in-app. However, whenever I try to stream content to my Apple TV, I only receive video. I'm using the latest Apple TV firmware (5.2.1) and an iPhone 4s with 6.1.3. Oddly enough the HBO "Intro" video standard on this application will stream with audio, but main features never have audio. Likewise, Other applications supporting Airplay (youtube, etc.) will successfully stream both video and audio to the Apple TV. Any idea what's going on? Thanks so much!

Sharing on apps iPhone 3G

Is it possible to edit the options of what apps I can share to? For example, sharing video on youtube apps directing to whatsapp messenger?

iphone 5 shutter locked

hi, tonight my iphone5 camera stopped working. i am running os version 6.1.3  when i select camera app it opens but appears with the shutter stuck in closed position and nothing will unlock it. i have tried the following: 1) hard shut down phone & restart2) reset phone3) done a restore from back upnothing worked. anyone have any suggestions please? thank you,wayne

How to download youtube video in iphone

How to download youtube video in iphone

iPhone mini-myth of reallity iPhone 5

Look this video about iPhone mini http://www.youtube.com/watch?v=ChdPOUz8f30  Message was edited by: Bennet1890

Right side of power button unresponsive at times registering two clicks. iPhone 5

So I've had the black iPhone 5 since October and only recently has the power button been a little off. I tried finding solutions for this online and the problem can be displayed in this video:http://www.youtube.com/watch?v=A4uSROJwU_w Sometimes it works, but more than half the time clicking the power button on the right side will cause it to either not respond or cause it to blink (if locked) or lock then turn back on instantly (if trying to lock and screen is on). Left side seems to work fine but I'd just like to know what the cause is and if it's due to hardware issues covered by the one year warranty.

Favorites on IOS 5.1.1 get deleted iPhone 3G

Since yesterday on my IPhone 4 IOS 5.1.1 in the original youtube App all recently played videos AND favorites get deleted everytime i close the youtube App. Has anyone a solution for this problem?

Lock Sound Keyboard Clicks Message Tone youtube audio not working iPhone 4S

Lock Sound, Keyboard Clicks, Message Tone &amp; any youtube audio not working

Lost iphone

Hi, Yesterday I lost my iphone 5 which I bought 3 months back... I filled a police complaint, but i am not very hopeful with them. As Indian police will never make a move to find a cell phone. Anyways, Fortunately the "find my iphone" app was there in the phone and the location services were enabled with data. I tried to find it out from icloud.com portal but cell seems to be offline. And on calling the cell it is switched off. The only thing which I did not do in my iphone was to set a passcode. I am not sure how does the app behaves if some one restarts the phone. Is it possible for the thief to erase all data despite the app being active on the phone? Is it possible for the thief to use the phone by reseting it to factory setting without me getting location of the phone? I saw in one of the youtube tutorials that the phone will switch on and it ill try to find the data network, and if it finds data then it will send me intimation and blocks the cell. however, what is the scenario if the thief dont use the data and put on the phone? Or if he uses a SIM that does not have data connection? Can they reuse my phone. Can I do anything to prevent them using my iphone. I am trying to get my phone's IMEI number on tracking but dont know if it works before they reprogram my cell.( if at all they have so much brain). Please share your comments, views and suggestions and let me know the answers to the questions which I have asked. Thanks Abhishek Sinha

How I increase total amount of space I have on iPhone for things like iTunes n more music n like MusicTube n youtube. Thank you in advance for help can be given. iPhone 4S

I am running out of usage space. How do I increase the total amount of space I have on my iPhone4S: for things like programs &amp; apps such as, iTunes &amp; more music &amp; like MusicTube &amp; youtube. The only reason I have any space now is because the music that I had downloaded and synced onto my phone from iTunes I had to take it all off. I would really really love to be able to put my music back onto my iPhone. Currently I'm using apps like Spotify, AOLradio, and MusicTube to listen to music. Thank you so very much in advance for any help that may be given!

wifi tab grayed to off position iPhone 4S

wifi tab grayed out cannot connect to wifi in my home / other devices have no problem

IOS 6.1.3 update and maps iPhone 3G

I have updated my Iphone 5 to IOS 6 latest version (6.1.3) last week. Since then, Apple Maps doesn't display maps anymore on screen. GPS position and directions appear but on a blank screen. 3G and LTE aren't teh problem, iut works well with other apps and Google Maps. Is there anyone having the same issue ?

Iphone 5 music playing simple problem

Okay so it pretty much simple. If i play music from youtube and than minimize it, and trying to play button, it just doesnt play.But if i play and it appers on my screen and i lock the iphone, than it play it, without any problem

My youtube app on iPhone says all videos were uploaded 43 years ago

This is exteremly unbelieveable. My youtube app on my iPhone says the videos were uploaded 43 years ago! I was not even born by that time. Any idea what's going on? I reset the settings and erased content 3 times via the "Erase all content and settings" but this keeps happening.  

wifi greyed out iphone iPhone 4S

I am using iphone v. 6.1.2. My wifi was working brilliantly. Everything was working fine. A few nights ago i was on youtube, and just suddenly, the wifi bar went off the top. I clicked on settings wifi, and saw that it would'nt connect to my wifi. So i left it, thinking it was my wi-fi. I woke up, and saw it still was the same, couldn't connect. So i turned it off, and then back on, and the greyed out wifi button came. I tried restarting, holding the home and power button. Nothing happened. I am really worried as i got it as a replacement for my old one, And had 3 months warranty on it. Its been like 5 months since i first bought it now. I cared for it so much, and it still broke.  I really cant have 3g , its too expensive. My dad says he will give me his htc wildfire s (ew) and have my iphone as he has 3g enabled.  I really dont want to try the hairdryer and freezer method as im not sure if its safe. Please help!!

wifi greyed out iphone iPhone 4S

I am using iphone v. 6.1.2. My wifi was working brilliantly. Everything was working fine. A few nights ago i was on youtube, and just suddenly, the wifi bar went off the top. I clicked on settings wifi, and saw that it would'nt connect to my wifi. So i left it, thinking it was my wi-fi. I woke up, and saw it still was the same, couldn't connect. So i turned it off, and then back on, and the greyed out wifi button came. I tried restarting, holding the home and power button. Nothing happened. I am really worried as i got it as a replacement for my old one, And had 3 months warranty on it. Its been like 5 months since i first bought it now. I cared for it so much, and it still broke.  I really cant have 3g , its too expensive. My dad says he will give me his htc wildfire s (ew) and have my iphone as he has 3g enabled.  I really dont want to try the hairdryer and freezer method as im not sure if its safe. Please help!!

Battery problems iPhone 4S

iPhone doesn't show charge more than 1%, however working longer then expecting at this amount of battery charge. I was playing several games for about 30 min., captured 5 min. video, watched few youtube videos, everything with turned on wi-fi, bluetooth, location services, etc. What logically means nothing wrong with the actual battery capacity, something wrong with the software. Due to this problem iPhone doesn't turn on, as it probably believe it have low charge, only after several hour plugged to charger (about 4-5) it goes on working again.  Things done: Hard reset (many, maybe too many times)Sofware restore P.S. Before software restore, iPhone was turning on quicker then after restore.  Model: iPhone 4S, 16GB (A1387)Software version: Latest iOS

iPhone 4 sound issue please help iPhone 4S

Hi experts, need some help. I've had my iP4 for 2 years now, mostly trouble free.  Recently my sounds have "mostly" stopped working and I just can't figure out why.  I've done a lot of troubleshooting so here is what the symptoms are: - Volume up/down buttons do not work, nothing happens when pressed- Silent switch does not work, nothing happens when switched- Lock sound does not happen- Phone does not ring (only vibrates)- Phone does not alert or chime - Some apps audio does not work, but most apps play audio fine (youtube, music, videos, most games, etc)- When selecting ring-tone or alert sounds I can hear the sound, so the speaker is working fine Here is what I've tried- check all settings and switches, certainly not a setting issue- cleaned the dock connector with a brush, it is very clean- cleaned headphone jack, and insert/remove headphones multiple times- wiped all settings and restored to factory settings- updated to latest ios6 firmware- deleted "com.apple.iapd.plist" file using iexplorer, did nothing Seems like I'm just about out of options now!  Thanks for any help.

My iPhone 5 GPS not track location as closely as of my previous iPhone s

I've been using Nike+ GPS since it came out on my iPhone 3GS, then 4S, and now most recently my iPhone 5. I have been running the same route for years, but I noticed the iPhone 5 was recording a slightly shorter run (not much just about 0.05 to 0.1 mile). When I looked at the map view of my running route it was obvious that the iPhone 5 was not picking up the final few 100 feet of my run where I get to the end of the path and turn around to go back the same way. I compared it to the map records on Nike of the same route I've been running forever and those route traces clearly show the right end point compared other features on the map. So today I tried something else: I ran to the end point of my route and then paused my run and stood in place for 30 seconds and then restarted the run going back. This time when I got home the Nike+ route map showed exactly the right endpoint and the total mileage was correct. So it looks like Apple did something bad with the either the iPhone 5 GPS system probably to conserve battery life. It must only ping the location every X seconds, so if you are on a route and turn around it's going to miss the end point of your route unless you are lucky enough to hit that location at the same time the GPS pings. Note I'm quite sure I ran the most recent iOS on my iPhone 4S before upgrading phones so I don't think this is an iOS or Nike+ problem. I do not claim to understand the details of how the iPhone GPS calculates position (I think it is also supposed to use an accelerometer for error checking and refinement), but the iPhone 5 GPS location is clearly a downgrade from the iPhone 4S. ThxEd

After fell in water iPhone 4S

After fell in water of a pool (chlorine water) my Iphone 4S remained working for 4 hours aprox.,even tried to dry it with a hair dryer.Today its working but some loudspeaker functions are not working,i.e. cannot get sound from youtube videos,only earphones working,cannot get sound from some messages.Sound from incoming calls is working good.Aditionally ,because the earphone plug could not be inserted well after a while(some obstruction inside de jack) ,I ve tried to spray with a contact cleaner solution and this solution damaged a part of the display.:-(What do you reccomend to do first?Thanks

First my laptop and itunes recognized my iphone and usb. Now it won't recognize it at all. When I plug my Iphone 5 into wall to charge it charges normally for about 2 minutes before it starts vibrating and charging off and on all crazy like.

I've had this phone for about 3 days, its brand new so why is it having charging problems already? I've read online and watched youtube videos about people experiencing the same problem but have found no solution. If I can't get help here should I go to Apple or Sprint to get this problem solved?

Worldwide Warranty iPhone 5

Hello. I want to replace my iphone 5 32gb sim-free with a new one under the worldwide warranty. My phone shows some defects, reboots periodically with screen artifacts. Please see the video attached: https://www.youtube.com/watch?v=RJqy9M0yueA The phone was purchased in France in December 2012. I have the package box, all the documents, and accessories, but the receipt is lost. Can I have my phone replaced or fixed without the receipt?

iphone 5 wont connect to my laptop

when i plug in my iphone 5 into my laptop it doesnt recognize it or even charge. this has just recently occured as it has never been a problem before. i connected my iphone 3g into my computer and it worked fine. why is this happening? also, my charger has randomly decided to be stubborn and it has to charge in a certain postition but this shouldnt be a problem with connecting because i have it in the correct position. oh. and i just installed ios 6.1.2.... please help!

iPhone 5 camera not working

My iPhone 5 seems to have an issue with its camera, whereby upon starting the camera app, the camera goes as far as showing the shutter screen and sometimes a blank screen instead. None of the buttons on the screen are functional at that point except the gallery of course. Even the front facing camera isn't working. Does anyone have any ideas or suggestions on how to mend this problem. Yes, I know that it is best for me to go to the Apple service centre and sort it out but I'd prefer if there is any close-to-home quick-fix method anyone know of I can employ? Besides, I've been told that it takes about 14 working days for my phone to get checked and fixed. It's a bit too long for me with university around the corner. So any ideas? Here's a video of the problem with my phone: http://www.youtube.com/watch?v=xqAPQXJz4Y8

Recovery Mode stuck iPhone 4

So here my iPhone froze or something happened so I procede to turn off and then turn on the device. It loads the Apple showing that it is going to boot back up but then it sits there or freezes there. So I go on youtube and look for a tut and all I found was just to put in DFU mode. I do that and my computer says that it can't load because there's a password and it follows saying that I need to go and disable the passcode. And I can't do that because it freezes at the Apple loading screen. So is the last thing I have to resort to is that I have to get new iPhone?

iPhone 4 Restore Problem

Hi, I've got a White iPhone 4 16GB Model and recently I've had trouble with it. First it started to drain the battery really fast so i decided to replace the battery but that didn't do the trick it still drained the battery. 15 days after replacing the battery i noticed the phone dumped its own operating system and reverted back to factory settings (iOS 5+ First time setup screen) i set the phone back up again and just left it.   after a few months of not touching it, because i got 2 other iPhone's (4s & 5) that i can use i thought i would restore the whole OS using iTunes and hoping that would solve the problem but i cant get far as to loading iOS onto the phone. after extracting the software the phone restarts and displays the 2001 error. I have uploaded a video to youtube to help with the diagnosis. http://www.youtube.com/watch?v=T6J5K8kBblg P.S - If I'm correct, the phone might be un-repairable, unless i take it to the apple store?

Slow wifi streaming iphone 5

Help please. I have an iPhone 5 that experiences slow streaming over Wi-Fi. I would say it’s started from day one and never got better. I currently own an iPhone 3GS, 4S and iPad2 that don’t experience this problem. When I connect to any Wi-Fi network including Apple’s store network, after 5 mins videos played in youtube no longer buffer or buffer very slow with jerky playback. When I switch to 3G it loads with no problems and I am not with the fastest telco. My current download speed at home is 20Mbs and I am not loading HD content. I have don’t heaps of research and tried the following:Re-set my router 2.4g and 5gTired a new router 2.4g and 5gVarious security settings on the routerRe-set my phone and restored (took 4 days)Re-set my phone and tested while in out of box stateRe-set network settings on my phoneTest it at the apple store Finally Apple replaced my phone and that too is doing the same thing, plus I think the battery has capacity issues now. Just taken another step back. As anybody got any ideas as to why I am having this issue with streaming? Is there a fix? Regards,Michael

My Contacts Journal Professional CRM Journal crashes at initial seconds of iCloud Migration. Has with this application experience this situation. developer has been contacted. iPhone 5

Dear Contacts Journal Support Team, Each time i have been trying what you put up for me,i always delete The Application Completely,then go to iTune Apps Store to re-download it. I know the apps store will not give me an old version,that is why i do not use my Mac or iMac to replace the application however this has also been updated on my Macs. I reiterated in my message yesterday that,it is not that what you asked me to do is not working or i did not follow your instructions into details. I did follow every steps you stated. The end result is that, WHEN IT REACHES DATA MIGRATION,THE SCREEN WILL BE BLACK OR LIGHT BLUE BLACK,WITH A WHITE SCROLLING LINE THREAD ON THE DEVICE SCREEN,MEANING MIGRATION IS ABOUT TO TAKE PLACE. THIS WILL MOVE FOR ABOUT 2 or 3SECONDS,AND IT WILL CRASH. I have tried this several time,i do not mind starting all over again,i just want it to work with iCloud. We can give you feedback,and i praise your effort for not getting tired to respond. This is a good and real customer service assistance of which i really appreciate. My devices are up-to-date,and the application i download is the latest version. Please let's makes this application work,there is non like it on The Apps Store. So you should be proud of your work and your innovation which i see as very powerful as well as extremely useful. But when it becomes unworkable it render all my eulogies to your effort meaningless. Thanks for contacting me again and i hope you will make it work again. Please forget about my previous DATA,i want to start it NEW. But you can not turn ON &amp; OFF even the iCloud on Contacts Journal. Thanks a LOT. The Reverend Canon Dr. IBITOYE. Sent from my iPhone 5⃣ Highly reliable especially when you are on the GOOOOO!!!!! Grab one for your own use,you will never-REGRET HAVING ONE!!!!! On 13 Feb 2013, at 07:46, Contacts Journal Support <support@zaal-llc.com> wrote: Thanks. Can you confirm this step:- make sure all devices are updated to iOS6.1, and running the latest version of the app (3.3) [you can check if you have the latest version of the app by going to the App Store on your device, then checking the Updates section to see if you see any update for CJournal] - Another way to check is when you open CJournal, go to More -> Contact Us -> About page -> it should show the current app version. This is very important. If you are running the previous version of the app (3.2.1), then this crash will definitely happen on iOS6.1. You need to upgrade the CJournal app to the latest. After updating the app, you will have to follow the same steps as before, including cleaning up the iCloud database. Regards.  On Feb 12, 2013, at 7:13 PM, ADEBAYO ADETOYE ALABA IBITOYE <info@adetoye50.com> wrote: Dear Sir / Madame, Thanks for your lengthy information which is highly and diligently consummated and extremely digested. All what you indicated in your last mail,i have done it and all efforts is TO NO AVAIL. 1. It does clean all the devices but at the start of MIGRATION,the application crashes away and off. This has happened at least more than 5 to 7 times on one device. I have got main 2 iPhone 5 main lines,the other lines are subsidiary to my European lines and Dublin. So,i do not on or try to set them at the same time. 2. Please,kindly see it in this way,look at the year you have released this application,i have not made or bombard  you with this kind of problems.  3. I am an old man,i love the progress of our younger ones in Technology. It is just a shame i was not born to the computer and application age,it pains me. Because i know i embrace and love Technology,even at this old age. So i can not do anything to destroy your work,i will rather support you for progress so my up spring will also progress in all their discipline. Also remember my vocation as a priest,my position is to encourage,correct and not to destroy another persons efforts and labour. Above all,i just finished trying it twice now,at the migration point,it crashes out in few seconds when it comes with that line of migration. The time in London now is 03:10 in the morning,this is what i suffer on this application: SLEEPLESS NIGHTS. If there is any other one like this out their that can take files,journals,documents,ToDo's like this one. Please let me know,i do not mind how much it will cost me. I just want it to work. Thanks and look forward to your response. Regards, The Reverend Canon Dr. IBITOYE. Sent from my iPhone 5⃣ Highly reliable especially when you are on the GOOOOO!!!!! Grab one for your own use,you will never-REGRET HAVING ONE!!!!! On 13 Feb 2013, at 01:00, Contacts Journal Support <support@zaal-llc.com> wrote: Thanks. We just sent you an email an hour before you sent this one!! It had instructions on how to overcome this particular problem "Cannot sync since another device is syncing at the same time". It doesn't look like you followed those instructions at all.  This is our detailed feedback, so please read and follow them closely::- you can only get this message when you are trying to sync to iCloud with CJournal. It means that something else got stuck while syncing with iCloud before, and it needs you to clean up the iCloud database for CJournal (as previously instructed, and repeated below)- there is no hope for us to recover your previous data. The best we can do is to get the app working again with iCloud, by cleaning up your iCloud data for CJournal- your old data was previously wiped out when you cleaned up the iCloud database without backing it up. There isn't any chance that we can recover that. Maybe the Apple iCloud engineers can restore that for you (though I doubt it). If they do, then let us know and we can figure something out.  Meanwhile, follow these instructions for resetting your iCloud data:- make sure all devices are updated to iOS6.1, and running the latest version of the app (3.3) [you can check if you have the latest version of the app by going to the App Store on your device, then checking the Updates section to see if you see any update for CJournal]- make sure to turn off iCloud sync option in CJournal, on all devices- To clean out your iCloud database, you have to go to the Settings app -> iCloud -> Storage and Backup -> Manage Storage -> Documents and Data -> Show All -> look for Contacts Journal. (if you don’t see it, then look for “icloud” with a blank white icon). Here, press the Edit button, then the Delete All button. This will clean out your iCloud database. Note that it will take a few minutes for your data to be deleted from your other devices, and you shouldn’t try syncing any of your devices to iCloud in the meantime. - Now restart all your devices by powering them down, then power them back up again.- Now, wait 5-10 minutes for the delete to go through- On one of your devices, with the latest data, turn on iCloud. If it gives an initial message saying "iCloud data already exists", then press Cancel. It means it hasn't updated from iCloud that you deleted the data. You'll have to open the Settings app and go to the same Show All page again, just so the device tries to connect to iCloud again.  Wait a few minutes before trying to enable iCloud again.- After it's done transferring the information to iCloud, wait a few minutes, then connect your 2nd device to iCloud and let it connect with the existing iCloud data. If it gives a message saying "First Time iCloud Sync", then press Cancel.  It means it hasn't detected the data you just uploaded from iCloud yet. Try again in a minute.  Please follow these instructions closely. Let me know any instruction isn't clear to you.Regards.    On Feb 12, 2013, at 3:57 PM, ADEBAYO ADETOYE ALABA IBITOYE <info@adetoye50.com> wrote: Dear Contacts Journal Support, I am so disappointed as you have not deem it right to make a follow up enquiry about my problems of which you were aware about all my Troubles. I keep you inform of all my efforts with apple iCloud Department and what i was told. I did not delete any of my files from Contacts Journal from my iCloud Account as one of my iPhone 4S still contains a 75% of some of my data. This device has been switched off since. Any attempt i made to use iCloud  on contact journal always comes up with a message i have related to you in my former message that: Contacts Journal encounter a SYNC problems from iCloud and that 2 devices can not be Sync at the same time; while all other devices are actually switched off. I am sending this Note now as the time limit given to me by iCloud Team will expire tomorrow. As i have said,this application has beautiful features but to make it work and Sync with either iCloud or Dropbox is a problems. I mean,about 8 devices can not have these problems at a go while other applications link with either iCloud or Dropbox are working on all these Devices. I can list all these for you if require as apple iCloud Team do check this as well. The iCloud restoration you sent me does not work,but i think this has teach me a great lesson as not to rely fully on an application like this anymore. I count my loss,my time and STRESS,i can not but let you know how i feel and my pains,frustrations and disappointments on this application. I have been using this application since it has been introduced,i know all the ups and downs,but not like this. I hereby appeal to you to sort out this PROBLEMS: "PROBLEM WITH iCloud SYNC: can not sync since another device is syncing at the same time: please wait and try again." The iCloud button will not even switched on.  I look forward to hear from you. Regards, The Reverend Canon Dr. IBITOYE. Sent from my iPhone 5⃣ Highly reliable especially when you are on the GOOOOO!!!!! Grab one for your own use,you will never-REGRET HAVING ONE!!!!! On 12 Feb 2013, at 22:00, Contacts Journal Support <support@zaal-llc.com> wrote: You can also go through the iCloud reset process again. That should get everything back in order again with iCloud. But there is no way to restore your old data unfortunately, since the Delete All wiped it out.  Instructions for resetting your iCloud data:- make sure all devices are updated to iOS6.1, and running the latest version of the app (3.3)- turn off iCloud sync option in CJournal is it is enabled on any device- To clean out your iCloud database, you have to go to the Settings app -> iCloud -> Storage and Backup -> Manage Storage -> Documents and Data -> Show All -> look for Contacts Journal. (if you don’t see it, then look for “icloud” with a blank white icon). Here, press the Edit button, then the Delete All button. This will clean out your iCloud database. Note that it will take a few minutes for your data to be deleted from your other devices, and you shouldn’t try syncing any of your devices to iCloud in the meantime. - Now restart all your devices by powering them down, then power them back up again.- On your device with the latest data, turn on iCloud. If it gives an initial message saying "iCloud data already exists", then press Cancel. It means it hasn't updated from iCloud that you deleted the data. You'll have to open the Settings app and go to the same Show All page again, just so the device tries to connect to iCloud again.  Wait a few minutes before trying to enable iCloud again.- After it's done transferring the information to iCloud, wait a few minutes, then connect your 2nd device to iCloud and let it connect with the existing iCloud data. If it gives a message saying "First Time iCloud Sync", then press Cancel.  It means it hasn't detected the data you just uploaded from iCloud yet. Try again in a minute.  Hope this helps.Regards. On Feb 7, 2013, at 7:19 PM, Contacts Journal Support <support@zaal-llc.com> wrote: Hi,Regardless of what Apple technicians say, the simple fact is this:- you went and did Delete All for your iCloud data ... now all your iCloud data is gone. There's no way to bring it back. We certainly don't have the power to bring it back; maybe Apple technicians do. Have you asked them about this?- your only hope is to restore your device using an iCloud backup, from before you did the Delete All. That might restore your data to a previous state. We sent you this link again: http://apple.stackexchange.com/a/75394/11236If the Apple technicians can help you through this process, that would be even better. There is honestly nothing we can do at this point. There's no bug to fix. The problem is you did a Delete All of your iCloud data, without making a backup first. If you had a backup of your data, we could be able to help you, but that data is nowhere right now.  Regards.  On Feb 6, 2013, at 10:23 AM, ADEBAYO ADETOYE ALABA IBITOYE <info@adetoye50.com> wrote: No, not at all,The apple Technicians did run series of Test on both my account and The Application. It was conclusive that the application is not communicating both with devices as well as iCloud Proactively,this is one of The Application i personally rated 5 Stars and both iPad and The iPhone ones i have never made any complaint. I gain nothing from spoiling another persons Job and effort. But when something needs to be repair,i think it need to. It crashes on my 4 iPads and all my iPhone series. Please apple has the conclusion,you are the one who can fix it. Apparently my screen was shared because they can see through all my efforts since last Night. I am very DISAPPOINTED... For now i am looking towards your end to get it fix. Apple policy still remains on Third Party's Application. Looking forward to hear from you. Many Thanks, Dr. IBITOYE. Sent from my iPhone 5⃣ Highly reliable especially when you are on the GOOOOO!!!!! Grab one for your own use,you will never-REGRET HAVING ONE!!!!! On 6 Feb 2013, at 15:58, Contacts Journal Support <support@zaal-llc.com> wrote: Thanks for the update. We would love to fix the problem for you. Unfortunately, since you deleted all the iCloud data without creating a backup first, there's not much we can do from our end. I wish we had some control over this. The best option really is to look for your iCloud backups, and try to restore your data to your iCloud backup. Did you discuss this with the iCloud technicians from Apple? I'm sure nothing was wrong with their iCloud system per se, but did they focus on recovering your data (after you explained the problem to them in detail)?At the moment, the only hope we have is to restore one of your devices from an older iCloud backup. You probably want to do this in the next day or so, otherwise it might get lost. This might have been something that I was hoping an Apple technician would be able to walk you through.Hope this helps.Regards.  On Feb 6, 2013, at 5:13 AM, ADEBAYO ADETOYE ALABA IBITOYE <info@adetoye50.com> wrote: Hello There, i have just finished or apple has just finished with me now,and i was opportune to be attended to by one of apple most senior iCloud Engineer or Technician. We were on this problems for couples of hours,apparently they could detect all my logins through out the night on this application. It was concluded that nothing is wrong with my iCloud account neither with iCloud in general as all my other applications is working fine. What this implies now is that they i.e. apple engineers refer me back to you as the developer of this application. The application is not communicating with device as well as to have a good Synchronisation with iCloud. They asked me to inform you that i have suffered as an elderly man through out the night and up till now nothing can be done from their end. They want you to look into the application and that    it will be monitor from their end for the next couples of Days as if i or others will get all their Documents stored in the iCloud. The Senior Technicians might get inn contact with you if there is NO remedy to this gruelling and gruesome situation that this application has put and expose me to since 17:00 Hour yesterday evening. I will hereby advocate for an improvement and utmost adjustment to this BEAUTIFUL APPLICATION. I know it can be made to work without any stress and PLEASE DO IT. MANY THANKS, The Reverend Canon Dr. IBITOYE. Sent from my iPad4⃣Highly reliable especially when you are on the GOOOOO!!!!! Grab one for your own use,you will never-REGRET HAVING ONE!!!!! On 6 Feb 2013, at 08:23, Contacts Journal Support <support@zaal-llc.com> wrote: Hi,At this point, I don't think Time Machine backups would help. The only thing that might be possible is if you are backing up your iPhone or iPad to iCloud. You can check this in the Settings app -> iCloud -> Storage and Backup -> is iCloud Backup turned On? It will also show you the Last Backup under the "Backup Now" button. If this is on, you can try to restore one of your devices to this backup version. You can follow these instructions: http://apple.stackexchange.com/a/75394/11236You might also want to consult an Apple Genius bar if you have an Apple store close-by or if it's convenient for you to do this over the phone. Hope this helps. Really hope you can recover this data.Regards.  On Feb 5, 2013, at 9:07 PM, ADEBAYO ADETOYE ALABA IBITOYE <info@adetoye50.com> wrote: Hello, Many Thanks, apparently i do use i cloud Sync on all my devices,but,i went to the FAQ where it says i should delete the cloud,this is the source of my Problems,apparently i would have contacted you earlier than this as it seems the latest update has been bugged,but i still manage to use it though. As soon as i delete the grey cloud,i lost everything on all my devices,all my 4 iPads,all my iPhones,my last result now is you,i can even taste any sleep as i need this file BADLY.. My last result is if you can put me through either on my Time Machine if that will still be intact. I have browse to see how i can get this work from any source. PLEASE KINDLY HELP...  My Regards, The Reverend Canon Dr. IBITOYE. Sent from my iPad4⃣Highly reliable especially when you are on the GOOOOO!!!!! Grab one for your own use,you will never-REGRET HAVING ONE!!!!! On 6 Feb 2013, at 03:38, Contacts Journal Support <support@zaal-llc.com> wrote: Hi,Thanks for your email. Were you using iCloud sync? When did you upload these missing documents? Do you use multiple devices ... if so, which device did you use to upload the documents? Did you use the "Transfer over WiFi" method, or did you use "Open In" from a different app? Let us know and we can see if there's any way we can help.Regards.  On Feb 5, 2013, at 5:14 PM, ADEBAYO ADETOYE ALABA IBITOYE <info@adetoye50.com> wrote: Dear Contacts Journal Support Team, I am sending this mail to let you know that i have been encounteringserious problems on my CONTACTS JOURNAL FILES for the past 6 to 7Hours. I have read all the procedure on The FAQ as well as deleting thisapplication on all my devices also i tried to go to Manage my Data aswell as resetting everything stated on the FAQ. But all my efforts isto NO AVAIL. I can get all my ToDo's and other Logs. But on my FilesSection where i some important Documents and folders,it is just comingup as loading,and if click any of the files,it will either says ERRORor THIS FILE IS EMPTY. Contacts Journal is a very good tools for me,but,i must confess thatas at this Time 01:05 London Time in England,i have been on thisproblems since 17:30 Tuesday the 5th of February 2013. I need to pullout a paper i have saved in This Journal to give a Lecture ThisMorning. Please i do not want to loose all my files as i have got vital andprivate documents stored and saved on this Application. I will be delighted if there is a way of retreating or getting thisDocuments back as they are very vital to me. Looking forward to hear from you in earnest. My Regards, The Reverend Canon Dr. ADEBAYO ADETOYE ALABA IBITOYE. St. Alfege Church,Church of England,Anglican Comm,Greater London,England,UK.

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