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i've had my iphone 5 for about 6 months now and my cable broke so i went and bought a replacement, turns out everytime i plug it in it goes on and off charge every 5 seconds and sometimes it won't charge at all until i wiggle the cable around, HELP!?
Mainly my problem is that most of the time now i have to switch toEDGE and then back to 4G to get faster internet. I have an iphone 4S Unlocked, I am using t-mobile and i have made sure that it is not the service nor the SIM.Ive reset the setting, ive had a restore again to a new iphone, and ive tried to downgrade my carrier version back to carrier 14.0 from t-mobile 14.1.It worked before i restored to IOS 6.1.3 because of memory issuess. I have made my way arround how IOS works and most of the technical stuff to do with it. Overall, How can i fix this or what can i do essentaily to bring back my faster and more reliable internet? p.s DIdnt know where this would go so i posted it here. p.s+ Yes i was jailbroken before i restored. At that time i had good cellular internet
My iphone 5 has always been horrible in receiving any notification. I get no notification from any application or even the stock application. This is frustrating when I need these notification for my user experience. This mainly has to do with notification coming on my lock-screen. Facebook, instragram, and many other application gives no notification on my lockscreen and no sound to indicate any news. This is a problem that I've experience for a long time and its very bothering to see no notification pop up or sound. I've used to really enjoy apple before this issue. I used to believe it was just software issues but after the many updates, nothing was done to change this problem. At this point I am not satisfied with the product and how it performs.
does anyone know process to switch from Vodaphone to O2
My iphone 5 is less than a year old, it is still covered by the regular warranty, i do not have apple care. I dropped my phone from a height of about 3-4 ft, and the screen loss all sensitivity. The screen itself is intact,however on the inside of the prhone some vertical lines are now visible. I have been told something called the digitizer is busted. Will apple replace this phone for me, or fix it? I am aware that more than likely i would have to pay for this service, but i was wondering how much, if they would be willing to do anything at all. thanks
My iphone 5 suddenly went to "No service" and has worked ony intermittently since. I have tried shutting down and re starting, resetting the netowork settings, putting phone in airplane mode and the back on and turning off wi fi, all to no avail. Any suggestions???
Dear All, I dropped my iphone a few months back and ever since it's been in a support case (I bought it 1 day after dropping the iphone 5 to the floor... how cruel can life be). I'm not worried about the dent in the upper right corner (power button). I'm more concerned about sound it makes when you shake it (it had this since day 4 already)... + the fact that the power button is not working anymore (even that I can overcome if needed).Nevertheless I'm worried about the warranty. I live in europe (Belgium) and have to say that I'm completely disappointed in the service of the store where I bought my phone (an official apple reseller but not an apple store). with that said I rather know my options in terms of warranty other than asking it in the shop (cause they'll argue anyway). It's an official iphone, done nothing fishy with it (only shouldn't have dropped it )
#I just received my BRAND NEW, SEALED, iPhone4 32 GB FACTORY UNLOCKED which I bought from Ebay. After unboxing, I switched on the phone to find that it was already activated, and did NOT show the "Connect to iTunes" screen, which gave me doubts whether this phone is actually brand new, the phone does have that protective film on the front and back which normally comes with brand new iPhones, anyhow I went online and did some intense research and found interesting facts about the serial number, and from my understanding the phones with serial numbers starting with 5K could be a refurbished phone, and indeed my supposedly BRAND NEW iphone which came in a sealed retail box with all accessories does have a 5K serial number, so I did some more googling and came across a web site which gives details about an iphone with its serial number and it shows this phone is a refurbished one. I checked on Apple website for warranty and it says "We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to contactus." #Now all you good knowledgeable people out there, please please shed some light on this matter.Is this really a genuine brand new phone? When I contacted the seller regarding the phone being already activated, he said it is normal with phones which are factory unlocked. But I believe it is actually supposed to show - “Connect to iTunes” screen. That was how it was with my iphone 3G. At least right out of a brand new box. Am I correct? How can a refurbished iphone come in a sealed retail box? Even if that was the case, would it cost the same as a normal brand new FACTORY UNLOCKED iphone because I paid US $ 904.00 for this. does Apple sell refurbished iPhones as new? what confuse me is that the box have all the labels intact as it was a sealed box, and the serial number and IMEI number match with the actual phone. Should I consider this a genuine product that Apple meant to sell as it is or better I go for a claim and either get a refund or replacement from the seller on Ebay?. Thank you very much in advance for all your kind help and insights. Attached are few images of the phone.
I bought an iphone 5 and i drpo damaged it.I bought the iphone in india and can i get and out of warranty replacement for $269 in the US as my mother is flying to the US next week.and will apple give me a replacement iphone free of cost.I HAVE THE APPLE ONE YEAR LIMITED WARRANTY.
My iphone 4 has just completed my two year contract with vodafone. However in this time my phone broke and I used apple to repair it. Which in fact is actually a switch service. So now I have a different imei number than what I started with. I rang vodafone to unlock my phone, but they say they can't and there is nothing they can do as the phone was not issued by them. I also can't seem to find a way to unlock my phone via apple. So what can I do??Any help would be awesome!
can i get my data thru iclouds if my service is disconnected and i lost my phone
I purchased my iphone 4 while living in Hong Kong. I am now back in the UK and the phone has deveoped a problem where the mic cuts out during calls and the person I'm on the phone to can't hear me. I took the phone to the apple shop here and the girl told me that she would have given me a replacement but she can't because the phone is slightly different than the UK (european) model of the iphone 4. She then told me to call apple care and explain to them over the phone. I called apple care and an american woman said she can't give me support unless I pay £25 but will email me instructions on reseting the phone, I told her reseting won't make a difference as the mic problem is a common one with iphone 4's and I've read it's a hardware problem. So anyways I reset my phone and nothing changed. I'm stuck in limbo right now and dunno what to do, does anyone have any suggestions? I think I'll get a galaxy when my contract is up this year.
Today I completed a software update for my iphone 5 without backing it up because I did not receive a warning that all my data would be erased and so, did not realize it would be an issue. Upon completing the update, I realized my mistake but figured it was too late to revert the damage and continued with the restoration of my phone to its factory settings. After completing the update, I realized just how much data was lost (including important notes with financial information and images and videos of recent trips around europe). Now I am desperate to try to recover the data deleted in the update. Is there any chance at all that I can recover something? The notes and videos are most important to me. I am also missing many Messages but that is less important to me. Can anyone please help? Any response is greatly appreciated!
Hi everyone.I bought my iphone 5 from apple online store (US).Now I want to replace broken display. I have international warranty and it's still valid. I understand, that I should pay for it, but there is no any official support of apple in my country (Georgia).what can I do? I will be in Czech republic during this week and is it possible to replace my display somewhere in Czech Republic (or in nearby countries) without voiding my warranty?Note: I can't send my iphone to US service because there is no any way to send it from my country. Thank you very much for your attention.
I too have had the "flickering/flashing" screen problem...I received my first iphone 4 on release day (6/24); had no display issues until 3 days later, on 6/27. First occurred while on call in car; phone continued to work but display was black; had to do the two-button "hard restart" method to reboot phone. I was away on vacation for a week (not near an Apple Store), and phone continued to have this issue at least once/day. It could be on any screen or app...had it occur on calendar, a game, the home screen, etc. It would begin flashing ~8 times, then go to a "lit up black" (not off but slightly and evenly lit up black). Sometimes it would be 75% black, w/ a whiter "band" across the top 25% of the display.I discovered that sometimes if I quickly hit the button on top while it was still flashing, I could "save it."I have videoed this (using my 3GS phone...now my wife's) a few times, and it also did it at the Genius Bar at my local Apple Store last Friday (7/9) when I returned it. They saw it in-person, and watched one of my videos, and promptly gave me a replacement phone.However, the NEXT day, 7/10, my replacement iphone 4 has started to do a similar thing...no "flashing/flickering", just goes to the "lighter black" screen. First occurred when trying to open the calendar. I contacted Tech support and spoke to someone at Apple for ~1 hour, who said there have been NO reported display issues from others, and thought it perhaps was due to a corrupt "Restore from backup" file. She suggested that I do a regular restore (not from backup), but I have hesitated to do so yet, instead looking/waiting to see if others have had this issue, as I don't want to lose contact, texting & calendar info.She also said it was not good to perform the "hard restart" (two button) function very much... I eventually have tried the "slide to power off" across the top of the black screen, and phone turned off and could restart with just the single (upper) button. So the phone is ON...just display isn't...I am an AVID iphone user (have had the 2G, 3GS and now 4 model) for 2 1/2 years, and this won't make me "switch"...I just want it FIXED..!
I have an iphone 5 still within the 1 year warranty. It has a small crack on the top right of the phone, which doesn't have any effect on the screen or touch capabilities. However, the phone also has a faulty camera and lock button. what I am wondering is, does the fact that the screen is cracked affect the ability to get a warranty replacement for the other two problems? Thanks!
Hi, I bought factory unlocked iphone 5 from US in Dec 2012. I came back to India few days ago and accidently iphone's screen got damaged.The phone is under limited hardware warranty with no extra apple care plan. I talked to Apple care in India and they say they cannot replace my damaged phone even if I pay to them Can you please let me know the procedure as on how shall i get my damaged Iphone5 replaced , can i ship it to directly to Apple or do I need to ship it to some of my friend in US or do I have to follow some other procedure? Please suggest. Thanks,Rahul
I bought an iphone 5 last month, for starters, i didn't notice that the Power Button was compressed as in its still working but just, it doesn't have the 'button click' feel like a normal iphone. Recently my friend bought an iphone too, when i compared our iPhones, i found out that his iphone's Power Button has a 'pop up' feel where mine is compressed. I'm from Kuala Lumpur and the place i bought it in Johor. Can i know whether can i get a repair or replacement for it? Who should i contact to do so? Note: i bought it in a small DIGI shop in Johor. And, i heard that iPhones bought in small retail shops cannot be replaced/repair/etc.
Dear sir I am Apple supporter since 3G. And currently I am holding iphone 5 for less than 6 months. Recently I found that when I shake the phone, i can hear there are particle inside my phone. I went to Digi (mobile service provider). They can replace me a re-conditioned unit which I think it is not right. It will be an repaired item which is not mine. I would like to seek for your advise
I got Iphone5 to give gift to my mom on motherday i bought it from online i have also proof of purchase i go to apple store to book an oppoitment in regent street but i find the guy who treat me very badly first he too my phone go inside the lab after 20 minutes he com back and ask me proof of purchase i showed him after he told me can you come tomrrow we will fix it it will take time i said to him keep my phone for fixation and give me one paper as a receipt after he replied me we will fix it now please wait for 20minutes i said ok after 20 minutes he came back and said we can not fix this because you dont have proof of purchase i said i show you early but he said we dont accept that we cant deal with you.It seems may i criminal the way he treat me or something else i am shocked because next to me there is a lady and she is attractive as well one of apple employe treat such a nice way i feel happy the way he treats him she brings her sister phone the Apple employe change her phone straight way but in my case they ignore me.I dont know what is wrong with me because the way he treats me just ignoring me...i book oppoitment as name of(sazzad ahmed) at regent street time was 8.50 i cant remember the name of your employe because i was shocked the way of him to treat me such a worse thing for me in my life.Every time we preffer apple product because of his warranty services.please do something for me i am lso feeling ashamed this phone was a gift .
I contacted Orange UK and they said that this iPhone4 is ready to be unlocked, but they can't unlock the phone because I am not the original contract owner. Why can't Apple unlock this phone, because the original owner doesn't care and has sold it? As far as I understand, I am one of at least 3 owners for this phone. I guess there could be more. I just wanted to have a normal iphone, why can't Apple help on this issue? I have previously had many apple products, this is the first one I bought used adn just wanted to restore it to normal. Another thing is that 3rd party services can unlock it for 200$. what is that they do to unlock it? Why can't apple make a small comission for unlcoking iPhones instead. People find ways to cheat and ripoff people who doesn't deserve to pay extra for the phone they bought. Here is my iPhones description: IMEI: XXXXXXXXXXXXXXXSerial Number: XXXXXXXXXXXPart Description: iphone 4 16GB BLACK product Version: 6.0.1 Coverage Status: Out of Warranty Coverage End Date: First Unbrick Date: 29/03/11 Last Unbrick Date: 10/04/11 CTN: 7580088512 Next Tether Activation Policy Description: UK TMobile Orange. Lock Status: Locked
Bought an iphone 5 & after 13days the home button stopped responding. Got a replacement (probably a refurbished one) from Apple Store. Now exactly 13days later the home button has started playing up again.
I bought the iphone 5 from Star One Mobile in Sim Lim Square Singpore recently. After reaching my place , just found that the serial number and IMEI number in my iphone 5 product and the packaging box are different. When I check on the website the packaging number shows the product is replaced but the number in product shows valid. Can some one explain the difference?I did not anticipate an Apple product having a difference in serial and IMEI number from the packaging --- probable that the Star one mobile could have changed the package?
I bought my iphone 5 from dubai. Now i am in India , and suddenly since yesterday the lock button of my phone is not working. I went to an apple authorized store and was told i can claim replacement only from the country i bought my phone from ! now what do i do ? i can't go back to dubai. Is there any other way i can replacement or fix this issue ?
what a crap phone let alone service from iphone south africa no help what so ever rude disgusting sales people.
as i connect my iphone with itunes, it is not showing IMEI NUMBER? also it is not showing wifi or sim service. can you help me to solve this problem?
bought the iphone 4 from my friend, he said when it was updated to 6.1.3 it wont register my orange/tmobile EE sims i rang apple and gave imei and its not blocked. anyone help please? im not sure what to do
I have tried different charger cords and they both don't work, if i wiggle it it will charge but if I move it a little it will not charge. Is there anything I can do or do I have to get a replacement?
I purchased an iphone 5 in USA, the sleep button is defective, can I take in a service in Hongkong? since I'm here and its still cover for the 1 year warranty.
Folks, I am getting confusing information from various sources.According to the service I am using for factory unlocking my iphone 5, as soon as I unlock my phone I will be able to use it on all GSM networks, except the original ATT. This is contrary to all the previous unlocks I have ever done on any phone. what is the reason why my phone will no longer work on ATT, if true? Can APPLE or ATT help me get it back on ATT network once I no longer need to use it overseas? Thank you for your help.
i got my new iphone 5 for christmas and noticed today that there was a little mark on the camera as i went to snapchat some friends i tried rubbing it away but it wont budge and now I realise its a chip or scratch and its ruining the camera on the phone is there anyway i can get the lense replaced or a replacement devise as im still in my 1 year warrenty any help appriciated cheers
hi guys. i can see this is a common issue. i have heard a few different reasons about why this is happening. either it's the autofocus mechanism or the vibrate motor.whatever the reason, this should not be happening on a £600 piece of hardware. the quality control at apple is not what it used to be and when they are rushing to manufacture millions of devices to tight deadlines in china then this is a problem that was going to happen sooner or later.i am of the opinion that this is a fault with possibly more than 50% of all iphones manufactured to date and apple needs to do a product recall. it seems that they have told staff to not admit this as a fault to try and avoid just that.i got a replacement and it arrived, the rattle was slightly less noticable but definitely still there. i just ordered another replacement and will continue to keep doing so until i get a device that doesn't rattle.before anyone says that this is normal and it is SUPPOSED to rattle, that is BS. i have been to the apple store in brighton and tried the display models and even tried a few they had in the back after speaking with a staff member. out of the 12 phones i went through, 2 didnt rattle AT ALL. Now you tell me if that is normal and people should just put up with the substandard product that apple has churned out this time. I say NO, and the more people that actually make a stand, the quicker apple will be forced to spend some of their $600B on fixing this issue.
So a nasty smash destroyed both Front & Back of my iphone 4, and since having them replaced the Wifi signal has been really weak. I have seen other posts about screen replacement having to be done by going through the antenna, so something could be missing, or done incorrectly during the screen repair. Will definately be taking it back to the shop and finding out if It was put back together properly. In the meantime I was wondering if it is possible to share my Macbook Pro's Wifi (always full signal in my house) directly to my iphone either using USB cable or through bluetooth. It's not been too much of a problem but it would be nice to use my iphone in bedroom using the Macbooks good signal. Note: The replacement front screen on iphone has a small gap >1mm between the screen and centre metal casing on the left side just above the Silent/Loud Switch, which can be noticed by light leaking through the gap. The metal casing also still has a small dent between the volume down buttons and silent/loud switch, again nothing drastic 1mm maximum
i have requested a package, but it has been sent to the wrong address, as no one is living there at the moment, what do i do to change the address immediately ?
Because my iphone keep on no service...event the wifi can't receive as strong as other iphone..
How much I an iphone 4S to be replaced
Hi, how much does it cost to replace the screen and dented frame on an iphone 5 in the uk? Cheers
I have been trying to update my iphone's software for the past few weeks due to my current provider not being found. (A bar that says "Searching" is always at the top where my 3G should be.) Yet whenever I try directly from my iphone, it always end with an error message. So, yesterday I tried updating directly from itunes and I let it download the new update and all that. However, after it finished trying to update my iphone, it put my iphone in a recovery mode and I've been trying to fix it eversince. I can not access my iphone, all it has is an icon saying to connect to itunes. I've tried troubleshooting, checking my software, updating my computer etc. yet it still leaves me with this message: "The iphone "iphone" could not be restored. An unknown error occurred (-1)." I've looked on the apple site and I've made sure my security is up to date, my computer is up to date, my itunes is up to date and that I have restarted my computer. I am very irritated and I don't know what to do. I don't know what to do because my warranty is over with apple and I still have a few years on my contract. This problem has become relatively frequent with the replacement I've received from apple. Please post all suggestions or ideas to help with my problem, Thank you for your time. -Applefanatic23
Hi There i have my iphone 5 now for few Months, im travelling a lot between europe and Asia, there was never a prob. But on Sunday when i arrive in Malaysia and switsch the Flight Modus off, since then the Phone is not accepting any Carrier. If i chooose Manual Mode he finds the Carrier, but still the phone is not taking over the Carrier. I have already reseted some times, and also found a topic in the net what say to switsch on and off a few times the Flight mode, nothing helps !! So please somebody give me a solution, this is my buissines phone !!
Hi, I purchased an iphone 5 back in February from an Apple store. Worked absolutely fine until now, where some software issue are appearing; The battery drains ridiculously fast even when features are disabled (i.e. location services, 3G when not needed), and also the home button some time has a lag when exiting apps. This has been bothering me now, but there is a slight blemish on the phone near the earphone jack... would Apple dismiss a replacement and ask for a charge, even though it's 3 months old?
My iphone 4 allways gives the same error while connecting to the universal dock or the AV-cable (composite video):"iOS device does not work with or does not support this product"Though both being original apple products, there seems to be no way to connect the iphone to a music set or TV...iOS is latest version.Anybody having a good idea??? THANKS...
If I buy an iphone 5 sim free in the USA will it work in europe ?
Hi there!!...my ifone4s is no longer producing sound of any description with the exception of the earphone jack!!! I am running iOS 6.1.3....i have tried reset,restart and restore----no joy....i have cleaned the dock port and speaker and mike area ----no joy! Now my question,,,is this a hardware malfunction or a bug from the iOS???..this is a replacement fone (march 2013) my previous fone suffered a wifi antennae breakdown after an iOS update!!,,,covered under warranty...this fone is now given trouble,,is this fone covered under warranty surely li should get more than three months outta my new fone - no???...any advice or help from anyone will be greatly appreciated especially as regards warranty...thanks in advance for looking...
If my product is cover, do I need to pay after it's repair
I went to an Apple store with my 3gs as i have a few problems the girl restored my phone back to factory settings. When i came home i conected my phone to itunes it says only compatible sim cards from a supported carrier may be used to activate iphone. please insert the sim card that came with your iphone or visit a supported carriers store to receive a replacement sim card. my sim card is inserted so has the girl that works at the apple store broke my phone. can someone please help as i live quite a bit away from an apple store. Ashley
Do not buy Apple product in Belgium, there is no support!!! So, here it goes: Three day ago I bought an iphone 5, at a Mobistar shop in Belgium. 700 euros. Unfortunaly, it has a defective screen, light bleeding at the top of the screen. So I went back to the shop, to get an exchange. But no, they refused. They have to send it back to Apple for repair. It will take three weeks. But I can't stay 3 weeks without a phone. And I can't just pop the sim card into an old phone, either: it's a micro-sim, and the iphone is the only one who uses that... Except maybe if I buy another new, top of the line phone... And I don't have the money to do that... So I call Apple, directly: "Did you buy it on our website? Sorry, nothing we can do. You have to go through the operator." So basically, I am screwed. I have to keep the defective iphone. Thank you Apple Belgium! Thank you Mobistar!
"My iphone has a battery problem. If a go to apple and they give me a replacement and it still has battery issues, is it possible to get a refund?
My iphone 5 has a badly cracked display. As I'm out of the UK at the moment, I took it for a Genius Bar appointment in the USA. They told me it wasn't possible to get a replacement from them, and I would need to contact Apple in the UK to find out if I could get a replacement shipped to me. Before I spend money on expensive international phone calls, does anyone know if it's possible to do this? Are there any other ways I can get my screen fixed or phone replaced while I'm out of the UK?
My iphone tunred off and it won't turn back on. I have tried charging it, I have tried holding both buttons for 5 minutes at a time. It still does nothing. I've tried going to chat with apple service but i need to turn on the phone to see my serial number to get to that. I'm stuck can anyone help?
Few months and my iphone 5 lock key does not respond.My friends told me that apple ships damaged products to India, is that true?Also, would I get replacement? If yes, would it take weeks or months to get it due to stock issues?I am very much disappointed as of now with apple.Wrong decision it seems to buy an iphone :(