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Hello there, I live in Israel, the iPhone bought in the United States.device Model: A1428 iPhone 5Two days ago, internal speaker suddenly stopped working. I can not hear music or hear ringing through it.When I turned to my carrier, in order that they will help me replace the malfunctioning speaker (device is still under the one year manufacturer's warranty) they told me that since this model is not sold in Israel, they can not fix it for me, and because we don't have an apple-store in Israel, I can't do nothing I'd be happy if you could advise me what to do ( I want to use the manufacturer warranty that I deserve) Thanks for the help Itay.s
I synced my iphone 5 with iPhone 4 on computer and ever since the sleep button works sometimes? I got a "new" iphone 5 to fix this problem and it is happening again on the new iPhone 5? Any thoughts?
My daughter has put a passcode on her dads iphone 4s and cant remember it and after multiple attempts it is now in "connect to itunes. My husband does not want to lose the photos on it. Is there a way to get photos off before restoring
My iphone is disabled after enetering the screen passcode incorrectly. I followed the steps and the settings were restored. The phone, however still indicates "iphone is disabled, connect to itunes", and it now wants to follow the restore process again. Can I enable the phone without restoring the phone for a second time?
Last night the screen of my phone 4 slowly went black. I tried charging it while hard resetting it but that did not help. also tried just resetting it but nothing with that either. I tried to chat with Itunes but couldn't becasue I cannot get the serial number. I do not have an sd tray nor can I use the screen. It is not printed on the back of the device not is it connecting to Itunes so I can get it from there.
Forgotten passcode or device disabled after entering wrong passcode
Having Paid about £20 for an official unlocking, I am being told to insert a Non-Orange 3G Sim card into the phone that is to be unlocked (Orange is the network the iPhone iscurrently locked to). Well I don't have a Non-Orange 3G Sim Card do I !! Any advice??? much appreciated. instruction copied below:- Apple Unlock Procedure1)Insert a non-Orange 3G SIM card. This must be a network provider who also supplies the iphone/ipad.2)Switch ON the handset.3)Connect to iTunes using USB cable4)Use the “restore” option within iTunes (located at the bottom of iTunes not the top)5)The handset may then display: USB cable and iTunes icon.6)Disconnect from USB then re-connect7)Synchronise device with iTunes8)Once synchronised a message will appear on iTunes stating “Congratulations, your iPhone has been unlocked” If using IOS5 this message will not show9)Follow on screen set up instructions to enable new carrier settingsYour handset should now be successfully unlockedShould this not show, please keep other network 3G sim in the iphone and restore the iphone via iTunes making sure all data is backed up first.You can also get some self help tips, please put the following into Google and search; support.apple.com/kb/TS3198 regards to all Simon
When I sync my iphone 4s or my ipad in itunes with the lates upgrade in itunes I don't see how I can organize my apps, to move them from one screen to the other. I've looked all over itunes as the device is syncing and I see nothing, use to be on the right side and you could drag from one area to the other. Anyone know?
I have downloaded ringtones, synced my iphone 5 to itunes, yet I still cannot scroll down to see file sharing. What else can I try so I can transfer ringtones to my iphone?
Have a problem when using Remote App from iPhone5 to control Mac, it can't find the device
iPhone 4s Wifi problem, After using the device of 7 month. wifi is not working. BEFORE WAS WORKING FINE and now wifi is not able to identify. I tried all the possibilities to fix the wifi, such as resetting network, restart the phone, restore from iTune and setup as new phone, but the problem remain same. turning on the wifi can't recognise any network. any other idiea to fix the wifi of iPhone. Thanks
I contacted Orange UK and they said that this iPhone4 is ready to be unlocked, but they can't unlock the phone because I am not the original contract owner. Why can't Apple unlock this phone, because the original owner doesn't care and has sold it? As far as I understand, I am one of at least 3 owners for this phone. I guess there could be more. I just wanted to have a normal iPhone, why can't Apple help on this issue? I have previously had many apple products, this is the first one I bought used adn just wanted to restore it to normal. another thing is that 3rd party services can unlock it for 200$. What is that they do to unlock it? Why can't apple make a small comission for unlcoking iPhones instead. People find ways to cheat and ripoff people who doesn't deserve to pay extra for the phone they bought. Here is my iPhones description: IMEI: XXXXXXXXXXXXXXXSerial Number: XXXXXXXXXXXPart Description: IPHONE 4 16GB BLACK Product Version: 6.0.1 Coverage Status: Out of Warranty Coverage End Date: First Unbrick Date: 29/03/11 Last Unbrick Date: 10/04/11 CTN: 7580088512 Next Tether Activation Policy Description: UK TMobile Orange. Lock Status: Locked
please help me with dis...I am using iphone 4..32 gb...i hav updated to ios6..i am experiencing serious lags...watever m doin d phone lags n goes to the home screen...frequency is much greater..please help me with it...i even replaced my device but same problem on new one..!!!!
See the chart below to determine whether you can upgrade your device and what you can upgrade to. If you do not have a Software Update option present on your iDevice, then you are trying to upgrade to iOS 5 or higher. You will have to connect your device to your computer and open iTunes in order to upgrade. IPhone, iPod Touch, and iPad iOS Compatibility Chart device iOS Verson iPhone 1 iOS 3.1.3iPhone 3G iOS 4.2.1iPhone 3GS iOS 6.1.xiPhone 4 iOS 6.1.xiPhone 4S iOS 6.1.xiPhone 5 iOS 6.1.x-------------------------------------------------------iPod Touch 1 iOS 3.1.3iPod Touch 2 iOS 4.2.1iPod Touch 3 iOS 5.1.1iPod Touch 4 iOS 6.1.xiPod Touch 5 iOS 6.1.x-------------------------------------------------------iPad 1 iOS 5.1.1iPad 2 iOS 6.1.xiPad 3 iOS 6.1.xiPad 4 iOS 6.1.xiPad Mini iOS 6.1.x===================================== Select the method most appropriate for your situation. Upgrading iOS 1. How to update your iPhone, iPad, or iPod Touch 2. iPhone Support 3. iPod Touch Support 4. iPad Support a. Updating Your iOS to Version 6.0.x from iOS 5 Tap Settings > General > Software Update If an update is available there will be an active Update button. If you are current, then you will see a gray screen with a message saying your are up to date. b. If you are still using iOS 4 — Updating your device to iOS 5 or later. c. Resolving update problems 1. iOS - Unable to update or restore 2. iOS- Resolving update and restore alert messages
Does anyone have audio fail problem on their iPhone 5 (iOS 6.1.4)? This happeded twice on my iPhone. First time was when I was using my phone as usual and it just suddently truned into mute by itself. The other one was when the alarm was ringing but no sound just vibration. I'm sure that I did not turn into silent mode. Except the sound, it still functions well. System just poped up a message asking me to reboot my device. It recovered after restart, but I still want to know how to deal with this problem.
hi guys. i can see this is a common issue. i have heard a few different reasons about why this is happening. either it's the autofocus mechanism or the vibrate motor.whatever the reason, this should not be happening on a £600 piece of hardware. the quality control at apple is not what it used to be and when they are rushing to manufacture millions of devices to tight deadlines in china then this is a problem that was going to happen sooner or later.i am of the opinion that this is a fault with possibly more than 50% of all iphones manufactured to date and apple needs to do a product recall. it seems that they have told staff to not admit this as a fault to try and avoid just that.i got a replacement and it arrived, the rattle was slightly less noticable but definitely still there. i just ordered another replacement and will continue to keep doing so until i get a device that doesn't rattle.before anyone says that this is normal and it is SUPPOSED to rattle, that is BS. i have been to the apple store in brighton and tried the display models and even tried a few they had in the back after speaking with a staff member. out of the 12 phones i went through, 2 didnt rattle AT ALL. Now you tell me if that is normal and people should just put up with the substandard product that apple has churned out this time. I say NO, and the more people that actually make a stand, the quicker apple will be forced to spend some of their $600B on fixing this issue.
Hi, I am hoping someone can help me as my wife's iPhone completely froze up after synching with the latest version of iTunes. In the end, the only thing she could do was re-set the iPhone, thereby of course losing everything. Reconnecting to her laptop restored music and most apps, it seems she has to re-download the other apps again direct to the phone. Now the problem is images. There is an ipod cache directory on the laptop Pictures directory, and in this are folders labelled F00, F01 etc.. and a "Photo Database" file. In each of the Fnn directories is a series of files, called Txxx.ithmb, each of which is about 1,500KB. Doing a backup from the laptop indicates there are about 2900 files overall.Altogether there is about 3GB in this folder, so it looks to be a lot of space. Pointing iTunes to the directory containing all this and synching, still results in zero images being found. She went to the local Apple store for help, to be told these are not the images, but then elsewhere I have read that these are the full files, and this proprietary format contains three different resolution images. If the images taken on the iPhone are not here, where are they? Finally, how on earth do we convince iTunes to recognize these files and imporrt them again? Sorry to be thick but losing everything thanks to the latest iTunes was rather catastrophic! Any help/ideas/suggestions greatfully received... The photo files were a mix of photos taken on the iPhone and images previously uploaded from the laptop. Cheers Chipontheroad
Hi all, yesterday I had two requirements from my iPhone 4 and none of them was fulfilled, so I decided that this is my last Apple device. If any of you can change my mind, go ahead a try. 1st, I wanted to copy a file (pdf) from my local drive at home and then open it in ezPDF Reader. So I used NetPortalLite to access my drive and downloaded the file inside the NetPortalLite. But when I wanted to move the file to ezPDF app it didn't let. Why it is so complicated to move files between apps? I have tried to copy in NetPortalLite, then paste in ezPDF Reader... it didn't work! 2nd, I wanted to access my local drive at home to run a video file. This function is available only in paid apps, although other mobile OS have this ability. Why it is not possible to browse local drives directly from the iOS or Safari? Is it so hard to implement this function to the iOS and make it available by SMB://IP_ADDRESS or \IP_ADDRESS? Thanks
My iPhone 4 allways gives the same error while connecting to the universal dock or the AV-cable (composite video):"iOS device does not work with or does not support this product"Though both being original apple products, there seems to be no way to connect the iPhone to a music set or TV...iOS is latest version.Anybody having a good idea??? THANKS...
have been unable to sign into my Facebook using the app ever since my last Facebook messenger update! I also haven't been able to use my Bluetooth device since my last io6 update! Why ? Help!
Hi,there, my name is Ryan I am a big fan of Apple. I bought the iPhone5 on the same day it got launched in Belgium. After a few weeks, it felt of my hands on the ground, and a lot of pieces came of the frame. And from that moment until now, I am not happy with my device anymore. Is there anything that Apple can do for me, to change the frame? I still have my warranty.
Am facing Heat issues with my new Iphone5 16Gb device - it happens when i use loudspeaker option during a call - device gets heated up so quickly and its considerably high -- so a worrying factor ---- Anybody has any quick tips about this issue????
i use iphone 3gs. with ios 4.0 version,,,, it has been jailbroken.. is jailbreaking legal or not..and if i want to upgrade to newer version what are pros and cons?
do all = as before. contact center = 236 euro for changing device. good solution
I recently changed my Gmail password for my Gmail account while on my desktop pc. Then on my iPhone 4s, I configured the Google app (for the first time) for my Gmail account. This worked fine. I went back to the default iPhone Mail app (in Settings) which was already configured with my Gmail account (and was previously working). I figured I would be prompted to change my password - which I was. But it wouldn't accept the change. So I then deleted the account and tried to set it up again. It still won't work. It continues to say the username or password for the account is incorrect. Can you not have the same Gmail account configured in both places - the Mail app and the Google app? Thoughts?Thanks!Lori
hi, recently sold my iphone 4s. and the new guy gets this message when trying to login to icloud. "login failed due to you have reach the limit of the free accounts on this device. already talked to the hungarian apple support. i was advised to ask here.
Hello everyone! I've got a problem with my iPhone 4S and I hope someone here can give me a hint on how to fix this... Last year in March I was on vacation in Las Vegas (I live in Austria/Europe) and bought a new unlocked iPhone 4S GSM in the Apple Store in the Forum Shops in Las Vegas including AppleCare+ (I just learned that iPhones can only be serviced in the Country where they are bought - my bad). Lately I was browsing through my Apple support profile and noticed that my iPhone was not registered there. So I tried to enter the serial number of the device and got this message:We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to contact us. I knew this could not be true so I called Apple Care here in Austria and first I was told that - according to its serial number - my iPhone has been replaced, and that it never should have been sold. I also was told that I have no chance of getting any service for this device despite the Care Protection Plan because the device is invalid due to its status as "replaced". And last but not least I was told that I could never receive any service for this device because American devices cannot be repaired in Europe (I was not aware of this fact and would have expected the salesperson in the Apple Store to tell me because I definitely told him that I am from Austria). Meanwhile I wrote an email to the store where I bought the iPhone from but it's two days now and I have not received an answer (or any indication that my email was received) yet. Is there anything I can do? Yours,Michael
My iPhone 5 screen just go nuts suddenly! it turns to a blank screen or it just go crazy and the whole device stops then i have to restart it using the home and power together the problem is not stopping all the time even after i updated it to 6.0.1 and did a hard restore Plz tell me what to do p.s i droped it before
i lost all my data, dont know how this happen, screenis not working, i am using iphone5 is there any way apple can recover my data i have 400+ photos that i have cliked in last 2-3 days
My iPhone 4s has a bad operating system (confirmed at Apple Store) I was given a new device and we restored my settings, etc. from backup. I was warned that there was a possibility of the glitchy iOS being transferred to the new device. Well after a couple weeks, this proved true. Next step is to restore device as NEW. Before I attempt this, I would like to be as prepared as possible to avoid losing anything permanantly. I am looking for advice with this - since I won't be able to restore from a backup, will I need to create a new iCloud account? Can I remove previous backups from both iTunes and iCloud? Thanks in advance for any help! This has been an ongoing issue since I purchased the phone new in January and it's beyond frustrating!
As golfer I would like to use my Iphone for distance measuring on the golf course instead of a dedicated Golf GPS device. There are a number of such applications avaliable. The issue is that USGA and R&A (the owner of the golf rules) will render the device (my Iphone 4s) non-conforming when its a compass istalled on the device! If it would be possible to reemove the compass I can use my Iphone but I'm not aware of any possibillity to do that. Is ther any?! Ideal would be if the (visuable) compass application have to be installed from Apple Store as optional in next OS version!
I am tired of my iPhone 4S already after suffering through issues upon issues with the device. My screen is having issues now where at a moment's chance it goes dim. I have to reset the device to get the brightness back to normal. I've tried restoring without any luck of this resolving. another gripe I have is that I'm continuing to have issues with apps like Mail, Safari, and other Apple installed apps just continuously force closing. I've been sending emails back and forth on my iPhone only to have Mail force close and I lose everything in my message. The phone acts sluggish and performs worse than previous 4S devices I've owned. I've had issues upon issues across multiple iPhone 4S devices. The device I have currently is my 5th iPhone 4S and even tho its less than a few months old after it was sent to me after multiple filler iPhones of refurb models from the store, I continue to experience issues that make me use my iPhone less and less as it becomes more unreliable with the crashes and multiple restores. My closest store is not within close distance so that's made owning an iPhone with issues difficult as not every thread on the communities forum touch on half the problems I continue to have. Thankfully at least Siri knows where I'm located compared to my other devices where she always thought I was in Pittsburgh where I picked the phone up at my nearest store over an hour and a half away. Now everything just seems to be more of a deficiency with iOS and the hardware than anything. Obviously there must be something wrong with the latest stocks of 4S devices if my issues are continuing. When I restore I'm always setting up as a new device. I'm never downloading or redownloading anything from my Mac or PC. Everything is just redownloading apps from iCloud within the App Store and having a ton of missing photos in my photo stream. I just don't understand what is wrong with my iPhone. I never experienced these kind of issues with my iPhone 3GS so its hard to swallow how terrible the 4S has performed with every single device I keep getting. I'm at a loss on what I can do. Does anyone have any tips I should try that Apple hasn't provided me with to fix or at least band-aid the issue long enough till I can upgrade with my carrier?
Hi guys. I wonder if anyone could help. I've had the iPhone 5 for around 2 months now, previously had the iPhone 4S. The battery on both seems to last around 5 hours this surely isn't meant to happen? I've been on the Internet looking at battery life saving tips, tried them all. Still no solution and it's still poor as ever. Can anyone help me? Appreciate any tips. Thanks everyone.
I have an iPhone 4S. In January, I started to notice that it would die at 30-40%. Gradually, it started to stay stuck at 100% almost all day then die around 60-70%. Then it went completely bonkers. It would go from full charge to 15% to 0% in minutes. Plug it in and it would go from 0% to fully charged instantly. I took it to Genius Bar, diagnostics showed the battery was fine and they told me to restore it and set it up as a new phone. That didn't solve the problem. Went back that day and this time, the diagnostics showed the battery was bad so they replaced it. It worked normally for a little bit before it started doing the same thing again. So I took it back and they replaced the phone. After a few weeks, the same thing happened with the new phone... stuck at 100% for a long time, dies at ~70% (keep in mind I set it up as a new phone so rule out any software issues from a previous backup of the original phone). At this point, I'm thinking it's a faulty charger or something that's screwing up the hardware. So I was back in the Apple Store again. They replicated the problem and told me to restore the phone and set it up as a new device. Having been through this before, I asked them to restore it right then and there because I knew it wasn't going to fix it. Sure enough, it happened after the restore. So they replaced the phone again. That was three weeks ago. I started using a completely different charger (Apple charger, not third-party) and even changed outlets, but the new phone is doing the same thing again. Over the weekend it died at 48%, then 50%, now 56%. I don't know what to do anymore. I can probably go get the phone replaced again, but it probably won't make a difference. Any suggestions? I've done several hard resets, tried to calibrate the battery, let it run out completely and sit there for a couple hours before plugging it back in...nothing works.
Hi All, So I have disbled my iPhone 4s by forgetting my passcode (like it seems many other people do!). Also as the phone went dead as I was away for the weekend the SIM is also locked. I have often backed it up to iCloud but I never had the camera roll back up option ticked as I cannot see it when I sign into iCloud. I dont have iTunes on my laptop or access to the original iTunes where it was synced a year and a half ago. My question is can I get the phone unlocked by Apple? ( I have the IMEI number and proof of purchase) Is there any way of keeping or getting my photos/videos and messages? When I had my phone plugged into the laptop and was clicking backup through wifi will this have also backed up my photos? Thanks!
Tried rebooting phone and PC, reinstalled the USB device driver and iTunes (latest version). Phone wont progress past connect to iTunes image. Very frustrating.
How to update I phone 4( iOS 4) to the latest version .not only that but updating my old software to a new in a iPhone 4 will it make any problem to the device or loose it's data completely .
I have several corporate iphones that will contain sensitive data. We do not want the data on these units to be synced with unauthorized computers? Is there a way to disable usb hard wire sync?
Basically my iPhone 5 power button has a rattling noise which is annoying cause you could hear a tick when it vibrates. Also the phone sometimes blacks out and doesn't come back on. I didn't expect these issues after paying £430 for a brand new device. Will I get a replacement.
Hey everyone I have been holding back from updating my iOS on my iphone 4s (I know - not a smart move) I am currently still on 5.1.1 and trying to update to 6.1.3 (finally) from the phone itself (not via iTunes) I am trying to downlaod and install the update using Wi-Fi connectivity, but it just wouldn't let me? Kept saying An Error occured while downloading... It didn't give me any error code or any other explanation. It just simply won't update I know it was silly of me to begin with for not updating for so long, but I don't understand why my phone is rejecting the update? If this is even what is happening.. Also I sent my iMac for repair recently, came back with a Lion (which was what I had on there previously anyway) but it wasn't updated? So I couldn't just open iTunes and restore all my contacts.. AND I am still currently in the process of downloading the updates - but something always happens as well, an error occured that I have to re-download the update, internet drops on and off, etc. -- The reason I wanted to update was (this is a whole separate problem) my 4s kept crashing the apps, not doing anything out of ordinary - it just crashes everytime i start or a open an app. So I would hard reset my phone (turning it off and on again) and then I would find all my contacts gone. No other entries are gone, just my contact names! All messages and calendar entries are all still there - just no contact names in my address book. ***? After sleuthing here and there, and found no real solution to this problem. I decided to update my iOS because one of the discussion thread I found told me to try that. Heck, why not. SO I tried uploading and this is where I end up.. Does ANYONE have any idea what the **** is going on? Does anyone else out tehre have the same problem? Surely this is not just me!!
My iphone 5 keeps getting an "unable to join" everytime I try to connect to the wifi at home, but every other device (ps3, xbox360, laptop) connects fine. Any idea what the problem might be?
i have backed up my device several times - restored from backup and restored to factory settings - ive cleared network settings - turned phone on and off - turned airplane mode on and off - checked my router... its not like ive not tried to fix it myself i can seem to get the wifi to work its just completely greyed out so i cant even switch the thing on anybody help me out ???
When I synced my new iphone 4s it told me 'Jack's phone' was syncing. My name isn't Jack and no one else uses my laptop and I don't know a Jack?
im updating the iphone 4 to ios 6.1.3 and it apper error (14)and i don,t know what to do i need an answer information about the device ios 4.3.3 iphone 4
Hey all, I have an iPhone 5, obviously less than a year old, and am having a really strange problem. Two days ago, I was able to charge my phone, sync it, everything like it was normal. Yesterday, it decided it won't charge. When the phone is dead, and I plug it in it has the normal charging screen and will get to 5% like usual. But then, there is no charging battery, and my phone charges SUPER slow. For example, yesterday I plugged in my phone at 3:50pm with 1%, and when I unplugged it (never used it while charging) it was 9:15pm and 34%. Continuing to charge it from then has resulted it up to 50% now. When it's plugged into my computer (Windows 7 Professional), I get a notification that says the USB device has malfunctioned. So I know from this and the very slight charging that it shouldn't be the cord, there is still communication between the two. I haven't updated my phone to the latest settings (it's on 6.0.2) and I'm struggling to try to update it now. I also don't want to Reset all Settings due to some of my photos and videos that I need to save and I don't want those deleted. What do I do? How do I go about fixing this situation? It really shouldn't be a battery since it's a decently new phone. It's been handled great and there is no damage to it and no drops. Help!
hello, i updated iphone5 and now it showing device unknown; please visit the service answer center... what cuold i do to make it work again? its not a first time that it is like that :/ allso sometimes its no sim card connection
i lost my iphone , but i'm keeping track of it on find my iphone.lately i purchesed a new device and connected it to the same Apple ID i was using on my lost phone.i don't want the theif to access my account nor be able to purchase or update through it. yet i need to keep it on find my iphone list. PS: i changed the password of the my apple ID today. my question:is it possible to remove the phone fromthe association list but keep it on find my ipohne list in the same time? Thanks guys
Hi,I'm come from Malaysia. My problem is how to change the language in App Store. In the previously, the App Store was using English to guide us download application.But it change to Malay recently. Anyone can help me solve the problem?
Why won't my I phone 5 discover any blue tooth device? All our other older i phones are fine. Our I pad mini has the same issue.
I connected my wife's iphone 5 to her computer to back it up, sync it and and check for updates. An error message came up and put the phone into recovery mode. Now we cannot get it out of recovery mode. We do not want to restore it as there are numerous photos that would be lost.Any ideas?