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Mainly my problem is that most of the time now i have to switch toEDGE and then back to 4G to get faster internet. I have an iphone 4S Unlocked, I am using t-mobile and i have made sure that it is not the service nor the SIM.Ive reset the setting, ive had a restore again to a new iphone, and ive tried to downgrade my carrier version back to carrier 14.0 from t-mobile 14.1.It worked before i restored to IOS 6.1.3 because of memory issuess. I have made my way arround how IOS works and most of the technical stuff to do with it. Overall, How can i fix this or what can i do essentaily to bring back my faster and more reliable internet? p.s DIdnt know where this would go so i posted it here. p.s+ Yes i was jailbroken before i restored. At that time i had good cellular internet
Whenever my iPhone 5 is on LTE and then I'm at a place that switches to 3G, it loses all connectivity to the 3G network. It shows the 3G but absolutely no network connection. The only way it starts to work is if I turn on airplane mode then back off airplane mode. I reset all network connection but nothing happened, is this a hardware issue or a software?
i have an iphone 4s and it just turned off and wouldnt turn back on until i got home and plugged it in to the mains. however it wont connect to my carrier and wont let me turn wifi on or use the internet. all my data is still in place. however when i disconnect from the charger it switches straight off immediately. it also just flashes up the apple icon (on 10 seconds, off 10 seconds.......) when i connect to either car charger or computer. it also resets itself every single time i turn it back on using the mains charger. please help me understand what is happening to my phone is there anything apple could do if i took it to one of their main shops??? Kris (bulzy_23)
My iphone 5 suddenly went to "No Service" and has worked ony intermittently since. I have tried shutting down and re starting, resetting the netowork settings, putting phone in airplane mode and the back on and turning off wi fi, all to no avail. Any suggestions???
Hello Dear Sir/Madam, I want to ask a question about my broken iphone 5 screen. Unfortunately, I could not find a discussion title about that topic. The subject is that I want to change my broken iphone 5 with a new one paying $220 and giving back to you mine. And my question is what am I required to do that in any apple store in US. Could you give me the details about like do I need to give back my iphone as the way I bought it I mean with all iphone stuff like charger and headphone.. etc. And the additional and important question is here, I need an official paper written by Apple, which says that the old iphone is changed with the new one (indicating the IMEI numbers of both) to use it in my country legally, because I have already payed tax amount for the old one and I registered with the old one so to make the new one active.In my country,then legislations say that each person has a right to register only one mobile phone in 2 years; so I need to prove that the old one is given to back to your side. Is that possible? If you can answer my all questions as soon as possible I will be glad becuase I will be in New York in a few weeks so I need to learn all details about the topic to be prepared. Thank you.
Dear All, I dropped my iphone a few months back and ever since it's been in a support case (I bought it 1 day after dropping the iPhone 5 to the floor... how cruel can life be). I'm not worried about the dent in the upper right corner (power button). I'm more concerned about sound it makes when you shake it (it had this since day 4 already)... + the fact that the power button is not working anymore (even that I can overcome if needed).Nevertheless I'm worried about the warranty. I live in Europe (Belgium) and have to say that I'm completely disappointed in the service of the store where I bought my phone (an official apple reseller but not an apple store). With that said I rather know my options in terms of warranty other than asking it in the shop (cause they'll argue anyway). It's an official iPhone, done nothing fishy with it (only shouldn't have dropped it )
Greetings. Trying to set up new iphone 5. Backed up iphone 4 (old phone) with icloud. In going through the set up process with iphone 5 (new phone) I am stuck at the "choose backup". It is not allowing me to select the most recent back up because "No iCloud backups are compatible with the versin of IOS (6.0.1) on this iPhone). Any suggestions? Thanks.
Last night the screen of my phone 4 slowly went black. I tried charging it while hard resetting it but that did not help. also tried just resetting it but nothing with that either. I tried to chat with Itunes but couldn't becasue I cannot get the serial number. I do not have an sd tray nor can I use the screen. It is not printed on the back of the device not is it connecting to Itunes so I can get it from there.
#I just received my BRAND NEW, SEALED, iPhone4 32 GB FACTORY UNLOCKED which I bought from Ebay. After unboxing, I switched on the phone to find that it was already activated, and did NOT show the "Connect to iTunes" screen, which gave me doubts whether this phone is actually brand new, the phone does have that protective film on the front and back which normally comes with brand new iPhones, anyhow I went online and did some intense research and found interesting facts about the serial number, and from my understanding the phones with serial numbers starting with 5K could be a refurbished phone, and indeed my supposedly BRAND NEW iPhone which came in a sealed retail box with all accessories does have a 5K serial number, so I did some more googling and came across a web site which gives details about an iPhone with its serial number and it shows this phone is a refurbished one. I checked on Apple website for warranty and it says "We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to contactus." #Now all you good knowledgeable people out there, please please shed some light on this matter.Is this really a genuine brand new phone? When I contacted the seller regarding the phone being already activated, he said it is normal with phones which are factory unlocked. But I believe it is actually supposed to show - “Connect to iTunes” screen. That was how it was with my iPhone 3G. At least right out of a brand new box. Am I correct? How can a refurbished iPhone come in a sealed retail box? Even if that was the case, would it cost the same as a normal brand new FACTORY UNLOCKED iPhone because I paid US $ 904.00 for this. Does Apple sell refurbished iPhones as new? What confuse me is that the box have all the labels intact as it was a sealed box, and the serial number and IMEI number match with the actual phone. Should I consider this a genuine product that Apple meant to sell as it is or better I go for a claim and either get a refund or replacement from the seller on Ebay?. Thank you very much in advance for all your kind help and insights. Attached are few images of the phone.
Hi,Model on the box is a1431 (GSM China), but a1387 on the phone's back (Iphone 4s).How could this be possible?
Last night i went on my phone to make a phone call but all my contacts were somehow deleted i tried turning off my iphone and then turning it on but still had the same problem. I dont know what to do i had icloud but never used the backup for it infact i had not signed in to it till the next day. I somehow managed to get a few of my contacts back through my messages. There were many important numbers in there. To top it off the most important thing to me was all my information on my calender list like my appointments, and many other important events. I do not know hot to retreive it if anyone could please help me it would be greatly appreciated. Thank-you
I recently replaced my iphone screen and afterwards I discovered that my camera roll had crashed. With it, I lost all of my pictures and videos. Luckily, I recovered them from a program that I had downloaded. However, the storage that used to take up my photos and videos on my phone had transfered to the "other" section on itunes. Is the only way to remove/decrease the storage of the "other" file by restoring your iphone? I don't want to restore my iphone because I am also having issues with backing up my phone. Whenever I try to back it up on itunes, it says "the backup was corrupt or not compatable with the iphone". My phone has never been backed up because of this issue, so if I were to restore my phone then all off my files would be deleted. I have tried reseting my phone, but the "other" section is unchanged. Is there anyway I can delete the corrupt files on my phone? I have tried removing all pictures, videos, apps, and music in an attempt to discover the source of the corrupt files but I haven't found them. Also, if I was to "restore backup" with my iphone from my ipad, would that mean losing my messages?
I put my pictures on a new Iphone. Then I restored my old info from my old phone on my new one. The pictures got deleted. Is there any way to get them back? These pics are so important to me. They are of my baby nephew who passed away and I am so sad. Thank you for any ideas. I feel like I may have to look into some kind of forensic restoration for the photos, but honestly, I would just do whatever it took to get them back for our family. I should add that technology is certainly not my forte.... Thank you to everyone for any ideas; I would really appreciate some help with this.
Hello! I live in Russia and love Apple very much, have many different products and never had any problems with them. And now I decided to buy a new Iphone 5 and wasn't lucky. I bought it on 3.05.2013 in normal shop, then turned out that wi-fi and bluetooth are not working and the phone eats battery very fast. Shop doesn't want take it back, official services don't want to repair it for free, because it was made for USA. I really don't know what to do:( To buy android? Hope you can help me somehow, the best solution for me is to change it. Serial № of the phone: F17KF2E5DTTR; Part №: MD296LL/a; IMEI: 013428008469809. Thanks!
I am able to power down my iPhone 5, by sliding the red slider. But then about 30 seconds later, it powers back up by itself. I've already done the Sleep/Snooze button and the Home button together for 10 seconds, but to no avail. Any other suggestions?
SO here's what happened, I was texting a friend and listening to music on my iphone... Then all of a sudden I get this pop up notification that says "This adaptor is not supported" I didnt have my phone plugged in and then all of a sudden it turned off and will not start back up. I tried the following:Charge my phone for an hourPressed the sleep/power+home button for 20 secondsPressed the home button and plugged it in my computer while doing so Now with that said, I need to know the following:Is there hope for my Phone?And if I have to replace it, can I go to my cell phone provider-ATT and have them replace it ( I have insurance on it) because the closest Apple store to me is 3 hours away. All the advice the better!
I dropped my phone into the toilet. I got it out as quickly as possible, but it did get submerged. When I got it out, the screen turned on by itself, but I didn't think much of it, and I stuck it in rice for a few hours. When I went to check on it, it seemed fine, as the screen turned on and all the buttons seemed to be working, other than being slightly laggy. The volume buttons worked, but the didn't seem to do anything to the volume. The speakers worked as well, and even the vibrating part did. the lagging didn't get any better though, so I decided to see if reseting it would work. It turned off fine, and the apple symbol came up, but that was where it stopped, and it now will not turn on. I checked the LCI in the headphone jack and the charging slot, and the one in the headphone jack has a tiny pinkish-red dot, and the one in the charging slot doesn't look red at all. I stuck it back into the rice just in case. Can anybody help with my situation?Just some info, up until I put my phone into the rice the first time, I was mostly in full panic mode, and even after I put it in the rice, I kept checking to see if it worked by pressing the sleep button. I'm pretty sure I did everything I'm not supposed to do, but what can I say?
Just got back from vacation and haven't backed up my iPhone 5 yet, and accidentally deleted a video in my photo library in the meantime. Is there any way to retrieve it?
I purchased my Iphone 4 while living in Hong Kong. I am now back in the UK and the phone has deveoped a problem where the mic cuts out during calls and the person I'm on the phone to can't hear me. I took the phone to the apple shop here and the girl told me that she would have given me a replacement but she can't because the phone is slightly different than the UK (european) model of the Iphone 4. She then told me to call apple care and explain to them over the phone. I called apple care and an american woman said she can't give me support unless I pay £25 but will email me instructions on reseting the phone, I told her reseting won't make a difference as the mic problem is a common one with Iphone 4's and I've read it's a hardware problem. So anyways I reset my phone and nothing changed. I'm stuck in limbo right now and dunno what to do, does anyone have any suggestions? I think I'll get a galaxy when my contract is up this year.
On May 18, 2013: Yesterday my cousin and I tipped our canoe while on a river. We had our electronics in a ziploc bag which included my iPhone 4S. We managed to save almost everything including the ziploc bag. We were stuck floating down the fast moving rapids for atleast 30 minutes keeping firm grip on everything. Once our fellow canoe group caught up with us we put everything in their canoe and made a pit stop. There we put the electronics out to dry (only a little bit of water got it). I managed to send one quick text out and tried hard to shut off the phone but it kept rebooting. When we got back to my grandma's house I investigated the iPhone. It was on and working BUT the flash was stuck on and the power button didn't always work, water behind the lower part of the screen I tried hard to turn it off but it just kept rebooting. With no rice I just layed it out in the sun for an hour. About 2 hours later we rushed to the mall and went to the Apple Store. They checked the status of the warranty and it just expired 5 days ago. Ugh.. So they just told us there was little they can do and they will replace it for $200.00. At this point I didn't want to give up. At the Apple Store the iPhone was having such a melt down. The Apple employee struggled to keep it on as it kept turning itself off (power button issue). Everything else was functional besides the back camera full of water vapour and LED light. About 3 hours after that I got home I put the phone in rice. I noticed the phone some how got into recovery mode. Over night and about 24 hours later I took the phone out of the rice plugged into iTunes on my iMac. It was just on recovery mode asking me to recover it on iTunes. It wouldn't work because it kept going into UNKNOWN ERROR 2001 and UNKNOWN ERROR 2006. I read somewhere a fix can be putting it from recovery mode into DFU mode. But remember the power button isn't still working so it is impossible to go into that mode. I think I got it once but still had the same errors. I am not ready to give up. I know there is no such thing as minor water damage but it really does seem minor because everything was functional just the phone put itself into recovery mode with a messed up power button. I'm asking what I should do now. I really don't want to spend $200 for another iPhone 4S when the next generation iPhone will come at what ever time. It seems pointless getting an old phone than a new one. I just want to be able to use this one until then. Thanks for reading my rants. Brady
My son tried to put a game on my phone and restored it to my other sons phone settings. How do I get my phone settings back. Any ideas or am I totally screwed?
So i restored my Iphone ,i lost everything ,luckily i have a back up file on my computer..my question to any willing to help is how i can place my back up on to my iTunes to then sync it with my iPhone ?
i recently deleted text messages. I havent backed the i phone up since so im just wondering can i get these text messages back?
just restored my iphone to be like my ipod and I lost all my photos and videos..is there any way to get them back?
Hello, There appears to be an issue with my iPhone 5's rear camera microphone. When recording video it causes white noise and I can barely hear any audio at all. To diagnose the fault I phoned myself and put music on. I could hear the music fine without loudspeaker, I then switched on loudspeaker while the screen was facing upwards (to test the front facing mic) and it was fine, once I turned the phone upside down, the audio cut out. To ensure that my desk wasn't just blocking my front facing mic, I switched loudspeaker off and then turned it back to face up, then again to face down and then switched loudspeaker back on. Unfortunately it confirmed that was the fault. I have recorded voice memos and front facing videos with no issue, but when using the rear camera I still have the same fault. I have cleaned out the small opening for the mic and haven't caused my phone any damage, so I can't understand why this would happen? Has anyone else had this issue? Will I have to have my entire phone replaced, the whole rear camera or just the microphone? Are there any fixes I can perform myself? Thanks,Ross
Hi, I bought factory unlocked Iphone 5 from US in Dec 2012. I came back to India few days ago and accidently iphone's screen got damaged.The phone is under limited hardware warranty with no extra apple care plan. I talked to Apple care in India and they say they cannot replace my damaged phone even if I pay to them Can you please let me know the procedure as on how shall i get my damaged Iphone5 replaced , can i ship it to directly to Apple or do I need to ship it to some of my friend in US or do I have to follow some other procedure? Please suggest. Thanks,Rahul
i don't have access to itunes and my phone is locked i tried putting in my password too many times and not it tells me iphone disabled connect to itunes. help
Im trying to press home and lock bottom at the same time but it didnt work, Also Im trying to put the cell in DUT and nothing happen. when i conected to the charger it gets to hot and dont charge.
When a call or text is coming throug there is no sound. The settings seem fine. When I switch the side button to red nothing happens. What used to happen would be the bell sign would come up with a line through it indicating the ringer was switched off but now nothing happens whichever way I switch it. Vibrate is switched on in settings but it isn't vibrating either. Interestingly the alarm is working so the sounds are not completely gone. I have powered it off an back on etc., but it hasn't made any difference. Any advice. Thanks Paula
There's 5 people and it was iMessage, and then it went to text? And half the people are iMessage and half are text, but now, only 1 is test and the rest are back to iMessage. But everyone's iMessage works in other conversations and group chats. How do I get it to go back?
Hello, I bought an iPhone 5 from the Canadian Apple store a few months back. I have just got back to the UK and inserted my UK sim card. I'm on Giff Gaff (O2) I can still make and recieve calls and texts. But most of my apps aren't working. Nor are any of my browsers. iMessage still works over 3G so i dont understand why my apps and safari arent sending or redceiveing data. Does anyone have any advice? Thanks in advance, Tom
I went to best buy today to buy a snap on case for my iphone and I went to geek squad for them to put the case in and I saw that they were pretty rough with my iphone, they tried pushing the iphone in as hard as they could and then it snapped on I am too scared to take off the case again cuz it seems like it will be hard to put back on. How durable is the unibody in terms of scrathes and dents?
Recently got this phone for my wife , I pluged it in ITunes and loaded it everything worked fine , then she change her mind ., she want another android !! so I reset the phone [ IPhone 4 ] Rogers and a few days later i plug it in my laptop Itunes and it's giving me activation error , try Shutting it off and back on , Can i Master reset the phone again even if i can't go into setting ?? pls help
I received a refurbished iPhone 4 under the 1year apple warranty. My home/power button became stuck, so I went to the vzw store and was told that it was a manufacture defect. I received refurbished phone and sent other phone back. I got my bill and now they charging 299.00 for a damage fee, WHY???My phone has never been out of its case and I know it's not my fault that the button got stuck. I know I'm not paying for no damage fee when the damage had nothing to do with me! Guess ill find new phone carrier cause this is a big boat load of b.s,!!!!!
back in November, I got my iPhone 5, and the day got it without even touching the home button, it was slightly pushed in, and by that I mean the home button slightly sinks in & It really bothers me. It was new brand out of the package, do you think if I will to the Apple store they would be able to help me? My friend also has an iPhone 5 and hers is perfectly inline with the rest of the ahardware on the bottom of the phone. Hopefully this makes sence. Help please me!
I got Iphone5 to give gift to my mom on motherday i bought it from online i have also proof of purchase i go to apple store to book an oppoitment in regent street but i find the guy who treat me very badly first he too my phone go inside the lab after 20 minutes he com back and ask me proof of purchase i showed him after he told me can you come tomrrow we will fix it it will take time i said to him keep my phone for fixation and give me one paper as a receipt after he replied me we will fix it now please wait for 20minutes i said ok after 20 minutes he came back and said we can not fix this because you dont have proof of purchase i said i show you early but he said we dont accept that we cant deal with you.It seems may i criminal the way he treat me or something else i am shocked because next to me there is a lady and she is attractive as well one of apple employe treat such a nice way i feel happy the way he treats him she brings her sister phone the Apple employe change her phone straight way but in my case they ignore me.I dont know what is wrong with me because the way he treats me just ignoring me...i book oppoitment as name of(sazzad ahmed) at regent street time was 8.50 i cant remember the name of your employe because i was shocked the way of him to treat me such a worse thing for me in my life.Every time we preffer apple product because of his warranty services.please do something for me i am lso feeling ashamed this phone was a gift .
I have just started to update the latest iOS 6.1.3 and my wifi disconnected and all of my contacts have been deleted. My phone has not updated to ios 6.1.3 as wifi stopped working. I have never backed up on iTunes on a computer, I always download everything directly from wifi onto my iPhone. Can I get my contacts back? If I can, how? Please help!!
My FT shortcut was accidentally deleted from my iPhone, how do I get it back?
I bought my iphone 5 from dubai. Now i am in India , and suddenly since yesterday the lock button of my phone is not working. I went to an apple authorized store and was told i can claim replacement only from the country i bought my phone from ! now what do i do ? i can't go back to dubai. Is there any other way i can replacement or fix this issue ?
Hello. I have an i4. My calendar icon went missing after I respringed my i4 when I changed the theme. I tried with restore my home screen layout but that didn't work out. I restarted it without luck. Went on to look if I had misplaced it, but that was not the case. I have a jailbroken i4. Is there anyway I can get the calendar back? Thanks in advance.
My iphone 4s no longer allows me to connect to any wifi connections. The option is greyed out and wont let me do anything to it. I have tried restarting and resetting the network connections and all settings but this has not worked. The wifi came back briefly randomly at one or two points but could not find any wifi networks. I have read on the internet it is probably a hardware problem so I will be taking it back to apple next week. Just wondered if anyone had any further ideas about the problems?
trying to reset my iphone4 and it keeps coming up with activation request could not be completed. if the problem persists, please contact customer care . so please help me to reset and get my iphone 4 back up and running thank you
My iPhone 5 battery drains a lot. After 42 minutes of usage, and 5 hours of standby it drops to 89%. I'm just wondering if thats normal. I was wondering, if theres a way I can completely restore my iphone. Like restore nothing back onto it, only my text messages and imessages cause those are really important.
Folks, I am getting confusing information from various sources.According to the service I am using for factory unlocking my Iphone 5, as soon as I unlock my phone I will be able to use it on all GSM networks, except the original ATT. This is contrary to all the previous unlocks I have ever done on any phone. What is the reason why my phone will no longer work on ATT, if true? Can APPLE or ATT help me get it back on ATT network once I no longer need to use it overseas? Thank you for your help.
I dropped my phone with an otterbox defender case on the phone on its back, directly following the fall (maybe 3ft) the screen remains black, however, the phone is still on because I get text messages and emails. I believe that the digitizer may have been dislodged from the logic board. Should I investigate the phone myself or take it in, mind you the nearest apple store (grrr) is almost 60 miles away.
I have the iPhone 4. iMessage was fine after the iOS 6.1.3 to begin with, but these last 3 days I haven't even been able to send one. My phone doesn't even recognise when someone has iMessage either. Have tried turning iMessage on and off, tried restarting the phone, have even restored it back to before the problems I have been having
My 4S Iphone would not sync although it would charge when i connected it to my computer. I got help from an apple representative who walked me through syncing with icloud to get back my contacts. My phone wil not hold a charge since then. Apple diagnostic said the battery was perfect??
For about 6 weeks now, a lot of the time when I send a photo via iMessage it always comes back as "not delivered" but the recipient actually gets it. This is extremely annoying and has only been doing it recently. Anybody else experiencing the same thing and/or have a fix for this?
Hi Ive had iphone 5 since it came out, and recently this year, its been turning itself off with plenty of battery life and wont allow me to turn it back on until I have plugged it into wall charger to 'charge' it back up. When its plugged in, it returns to the battery level it was originaly at....30%, 50% for example. Has anyone else experienced this issue? Im going to do a iCloud and computer back up and restore firmware see if that helps?Chris
hi guys. i can see this is a common issue. i have heard a few different reasons about why this is happening. either it's the autofocus mechanism or the vibrate motor.whatever the reason, this should not be happening on a £600 piece of hardware. the quality control at apple is not what it used to be and when they are rushing to manufacture millions of devices to tight deadlines in china then this is a problem that was going to happen sooner or later.i am of the opinion that this is a fault with possibly more than 50% of all iphones manufactured to date and apple needs to do a product recall. it seems that they have told staff to not admit this as a fault to try and avoid just that.i got a replacement and it arrived, the rattle was slightly less noticable but definitely still there. i just ordered another replacement and will continue to keep doing so until i get a device that doesn't rattle.before anyone says that this is normal and it is SUPPOSED to rattle, that is BS. i have been to the apple store in brighton and tried the display models and even tried a few they had in the back after speaking with a staff member. out of the 12 phones i went through, 2 didnt rattle AT ALL. Now you tell me if that is normal and people should just put up with the substandard product that apple has churned out this time. I say NO, and the more people that actually make a stand, the quicker apple will be forced to spend some of their $600B on fixing this issue.