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Hi, I bought factory unlocked Iphone 5 from US in Dec 2012. I came back to India few days ago and accidently iphone's screen got damaged.The phone is under limited hardware warranty with no extra apple care plan. I talked to Apple care in India and they say they cannot replace my damaged phone even if I pay to them Can you please let me know the procedure as on how shall i get my damaged Iphone5 replaced , can i ship it to directly to Apple or do I need to ship it to some of my friend in US or do I have to follow some other procedure? Please suggest. Thanks,Rahul
How do I save or recover all my photos when the iPhone is telling me I must restore it to factory settings?
When a call or text is coming throug there is no sound. The settings seem fine. When I switch the side button to red nothing happens. What used to happen would be the bell sign would come up with a line through it indicating the ringer was switched off but now nothing happens whichever way I switch it. Vibrate is switched on in settings but it isn't vibrating either. Interestingly the alarm is working so the sounds are not completely gone. I have powered it off an back on etc., but it hasn't made any difference. Any advice. Thanks Paula
My iPhone 5 battery drains a lot. After 42 minutes of usage, and 5 hours of standby it drops to 89%. I'm just wondering if thats normal. I was wondering, if theres a way I can completely restore my iphone. Like restore nothing back onto it, only my text messages and imessages cause those are really important.
Folks, I am getting confusing information from various sources.According to the service I am using for factory unlocking my Iphone 5, as soon as I unlock my phone I will be able to use it on all GSM networks, except the original ATT. This is contrary to all the previous unlocks I have ever done on any phone. What is the reason why my phone will no longer work on ATT, if true? Can APPLE or ATT help me get it back on ATT network once I no longer need to use it overseas? Thank you for your help.
Lately I've been turning off my phone and when I turn it back on battery is drained. Yesterday I turned it off at 80% and when I turned it back on 3 hours later it was at 62%. Then today I turned it off at 50% and when I turned it back on it was at 32%! Does anyone know why my iPhone is losing battery even when it's completely powered off? I feel like it shouldn't be losing any battery at all
I've had my iphone 5 for a few months, for some reason today, my phone made a beeping noise I've never heard and did a complete factory reset. I thankfully have it set up to back up to icloud. Anyone have any ideas on why or suggestions on what I should do? Thanks!
initially, i was unable to have wifi connection, then i reset my network setting, still nothing happened. then i restore to factory setting...still i cant have wifi connection..what to do?
All of a sudden I lost my wifi signal....Checked out the settings and the WiFi is off and unable to turn it back on....i have powered down the phone...i have done a full restore and the wifi switched remains greyed out....any suggestions?
I recently did a jailbreak on my phone and decided I didn't like it. I restored the phone to Apple factory settings and everything is fine except the battery. It will not hold a charge more than a few hours -- and that's on STANDBY, not actually using the phone or making calls! Is there anything else I need to do to erase all traces of the jailbreak? Or is there anything I can do to improve my battery life? I've already done the following: 1) lowered the screen brightness2) close programs when not in use3) changed auto-lock time to 1 minute (the shortest possible)
Okay so first my iPhone 4s had a storage problem. So I bought an iPhone 5 and restored my old settings to the iPhone 5. Sadly that carried over the storage bug to my new phone. I went and reset all of the factory settings and started from scratch. I have now fixed my storage problem, but I made this a new iPhone, and did not restore from a back up this time. I set it up with the same phone number of course, expecting it to take in my contacts from my cell phone number. I sync everything, and my contacts are there. But they aren't MY contacts....they're my mom's.... So how can I get rid of her contacts and import mine. I tried turning off iCloud contacts and deleting them, and turning it back on. But its the same. Help!?
I am unable to switch on wifi to find a network. I have done a hard reset and a factory reset, I have reset my network settings and still no joy. I would return it to the apple store but its 1 month out of warranty.
My phone has been shutting off unexpectedly. I did the factory reset and yet the problem continues. Now the phone just refuses to start up. Only for a few seconds I see the Apple logo and it quickly fades away and screen is back to Black. Any help is appreciated.
I went to an Apple store with my 3gs as i have a few problems the girl restored my phone back to factory settings. When i came home i conected my phone to itunes it says only compatible sim cards from a supported carrier may be used to activate iphone. please insert the sim card that came with your iphone or visit a supported carriers store to receive a replacement sim card. my sim card is inserted so has the girl that works at the apple store broke my phone. can someone please help as i live quite a bit away from an apple store. Ashley
I got an iphone 4 from a cousin in the uk so its locked factory locked to a carrier that l dont know how do l unlock it
In the past few nights, my phone would charge if I had the cord in exactly the right place, but as soon as I touched it in the slightest, it would stopped charging. It did one of those charge, no charge things where it recognizes it for a second, vibrates to tell you it's charging and then stop and then start over again (lots of vibrates). Every once in a while I would get a "Charging is not supported by this accessory" notifications even though I'm using my factory-produced cord and adaptor. Then last night it stopped recognizing USB cords altogether. I tried two different cords, two different adaptors, three different outlets, and plugging it into my laptop. Nothing. Does anyone have any suggestions or have encountered similar problems? I would really like to be able to charge my phone before it dies. Thanks. Jason
I try to avoid updates on my iPhone because it's either hit or miss and after the latest update that was released a couple days ago, my worst fear happened. It updated then I left it alone to update. After over an hour I come back and the "connect to iTunes" image appeared and nothing worked. Once iTunes was restarted it said I needed to restore my phone to factory settings. This is ridiculous and very frustrating. I'm not going to lie, several of my friends have Samsung Galaxy S3's or Notes and they seem way more verstitle and reliable then my iphone. Any suggestions?
I updated my iPhone 5 to 6.1.4 and the camera will not focus - on anything nearby or far away. I've tried the zoom feature - makes it worse. I'm restoring the phone to factory settings, but is there something Apple is doing to fix this bug? An unscientific survey of my Facebook friends reveals they are having the same issue.
I do not so much have a question, but a statement: I did the upgrade to iOS 6 last night. I had to delete a lot of apps to make room for the upgrade and did a small icloud back up to save space. But, after waiting and seeing the upgrade time kept going up and up, I just went to bed. Woke up in the middle of the Night to check and my phone said to connect to iTunes. When I did, it told me I had to restore my phone. So I had no choice because, it would not leave the connect to iTunes message on my screen otherwise. This is a horrible glitch!
This has been going on for a while now. It did have some sort of hot and cold phase. E.g. one day the speaker for Siri works then the next it doesn't. But now it doesn't work completely. It's been really bugging me. I've been hearing a lot of rumours that the iPhone 5 has had loads of technical problems. Such as, delivered broken and certain other things that do not work. Knowing if this is true, I do not know. However, the iPhone still works when I am on the phone to people. People have suggested to me to restore my phone to factory settings. I have backed it up onto my PC, then did a full restore, then restored my backup. Still, did not work. If anyone has any suggestions on what I should do, please could you let me know. Thank you, Sean.
i have an iphone 4gs from att that is under contract for now but paid for factory unlocked on friday but still havent gotten the congradulations your phone is now unlocked message i have restored it. i dont know if me being under contract affects it from being factory unlocked? if someone can please help meh that would be awesome
I've already tried factory resetting, everything and nothing works. We even got a new wi-fi box and nothing is workin. This is toatly unacceptable speaking that i just got my phone not even a week ago.
I tried restarting, soft restore, a factory restore, updated to 6.1.4 but it still doesnt work. When I click camera icon, the shutter screen appears and then gets stuck. Sometimes, I get a black screen and I can switch to the front camera. The front camera works perfectly. But everytime i switch to the rear camera, the app freezes. Since i'm no longer in USA, I cant take the phone back to the Apple Store. Please Help.
I tried restarting, soft restore, a factory restore, updated to 6.1.4 but it still doesnt work. When I click camera icon, the shutter screen appears and then gets stuck. Sometimes, I get a black screen and I can switch to the front camera. The front camera works perfectly. But everytime i switch to the rear camera, the app freezes. Since i'm no longer in USA, I cant take the phone back to the Apple Store. Please Help. I even tried using autoshutter but it doesnt work.iPhone 5, iOS 6.1.4
Hi Everybody!I got a factory unlocked (originally was Vodafon locked) iPhone 4s with firmware 6.1.3.When I insert my sim (Hungarian Telenor) when only EDGE is on it founds the signal and seems like everything is working.After a few hours or sometimes even a day passes by a phone stays on full signal with Carrier logo and Edge on, but my friends reporting that they cant call me(like im offline) and i cant make calls either.The interresting stuff is that the Edge connection is fully working during that im offline for my friends via Calls and i can send and recieve imessages and viber messages.When i switch 3g on it disconnects from service drops the EDGE and never finds the way back and stays 'searching' or 'no service' at all.. I thought that its my Carrier's fault so i went to spoke with them and tried 5different micro Sims( cause i wrote that 4s-s are sensitive to SIM card types).. this thing not worked either, Then i tried the phone with a T-mobile SIM card.. it does the same..connects to the services,but with 3g switched on not finding service..so totally like with my sim. Here Comes the bumm... i Tried the phone with vodafone sim and everything works.. simple connectivity to 3g with full internet usage,can make and recieve calls...I spoked with all of the Carriers and also Apple and no body can give me nothing..the phone is off varranty so changed to a new one isnt an option..Anybody? Something? im beginning to give up .. please help if you can..Thanks!! ps.:i restored over 20times,reset network settings,switch off and on automatic setting time.. every little possible things that people wrote on forums before..
Hi, I have an iPhone 4S with wifi button grayed out similar to the case here http://support.apple.com/kb/TS1559andhttps://discussions.apple.com/thread/4638071?start=0&tstart=0 I already performed a network reset, reset to factory setting and updated eveything via itunes. I know that its most likely a hardward issue as stated in the forum. Now here is the problem. I bought the iphone from a local (philippines) online reseller http://lazada.com.ph. Lazada would only give the the apple 1-800-1441-0234 number and will not accept any repairs and service. I would never purchase anything from lazada specially electronics because of how they handled my case. Absolutely no support and repair /service channels for iphones bought from them. As per lazadas advice, I called the 1800 number and was again adviced to call the local carriers. I was adviced by the apple chat support to contact my local carriers. Local carriers like smart and globe would only accept repairs and service for iphones bought from them. I visited several local apple reseller stores and they decline to render service because the unit was not bought from them. I cant seem to get technical support and have the iphone checked by an authorized service center. What and where is the proper channel for me to get support and have the unit repaired or replaced? Thank you in advance.
I have been racking my brain with a wifi issue with my iphone 4s. I cannot toggle the wifi switch to on to allow the phone to search for wifi networks. It seems like an issue with the hardware in the phone. I have done numerous backups and restore to factory settings but the phone refuses to wipe out the existing wifi adress set into the phone and the only way to change this is through the on off function in the phone which I cannot switch on.I cannot restore back to older firmware as even on factory reset it uses 6.1.3 as the OS. I figure this is an apple issue with the phone and needs to be taken back? Barney
Well I tried turning off the Bluetooth, turning off WIFI, turning off location services, and all Push activity. After all of this my battery lasts about 8 hours. I guess I could keep the phone powered off but I think that kind of defeats the purpose of owning the phone. Any studies on the lifespan of an iPhone 4 battery? My applecare warranty runs out in a few months.
A weird rectangular, transparent, shield has appeared "above" any key selected from lock code to apps that blocks any tapping on any keys or keypad.If I tap hard and fast, it might catch but then enters the number, or whatever, multiple times (cause of rapid tapping). This has happened 6 times since March, where I've had to fully restore factory setting. First time, didn't know had to manually back up apps, dir., etc., so had to re-build it all 1st time. Since, same weird transparent shield appears, then no button will "select" or function until full restore. Because after rapid tapping, hard, one might stick, after 1, 2, 3, Dozentaps, it proves something transparent is blocking (the rectangle appears as a fine point box line hovering above anything I tap). This last time, the full restore put it back, and the problem is still there.Am back on my old 4S, which I kept, as spare (amazingly) until a fix. Will prolly have to send it in on a slow boat to China, where itwas made, which is gonna be quicker than a repair job, I'm sure. Nothing like this comes up on the forum, any advice is well appreciated.Thank you kindly.
i have backed up my device several times - restored from backup and restored to factory settings - ive cleared network settings - turned phone on and off - turned airplane mode on and off - checked my router... its not like ive not tried to fix it myself i can seem to get the wifi to work its just completely greyed out so i cant even switch the thing on anybody help me out ???
I forgot and (apparently) didn't write down my password for encrypting my iPhone backups in iTunes (on a Windows 7 PC). Is there anyway to undo encryption or reset the password without erasing and resetting my iPhone to factory defaults? Thanks for you help (hopefully).
My iphone 5 has the latest ios 6.1.3 and the battery life is hit and miss. The phone has been factory wiped in itunes and re set up. It sometimes will drop 50 percent on its own in a couple hours. If i do the home button and power reset on the phone the battery will report better. Maybe its a software glitch. I was also disappointed with the fact that i bought a high end home stereo and the iphone doesnt support the new apt-x codec yet their laptops do? Why is this. Its no wonder apple stocks are falling. I have owned every iphone since the 3gs and really have not seen any real improvements other than processors and screens. Poor customizations, lack of ability to personalize the phone and really nothing to keep me with buying another apple. This is unfortunate as the hardware is great but the feature set just hasn't improved in 5 years. In fact i think it has gotten worse. Being a communications tech i used to use wifi apps for testing signal strength on installed accesspoints and those apps got stripped be ause of apples sdk or whatever it was. The slew of apps on the android market for this is staggering. Now i see that motorola, htc and samsungs are all supporting the apt-x codec but no apple. Gps apps are poor and apple maps for our area are black and whit and half are covered in clouds from the satellite view so you cant see the streets anyways. As a business phone the iphone is looking less imoressive day by day. As a music player its also now being outdone. I hope apple takes some of this to heart and really does something impressive to IOS 7 to restore faith in its fans. And maybe some day we will be able to use one of our songs for a ring tone instead of having to pay. My old cdma phone even had this ability.
I updated my Iphone this morning it reset back to factory default and now doesn't work APPLE CARE is USELESS they just want to sell me the service.I've seemed to lost everything HELP
My mom passed me her phone as she couldn't get it to restart. I got it to charge and restart in recovery mode. However, I've tried all steps on this and many other forums and it is stuck in "trying to restore". On the phone, it will blink a white screen, show the apple logo and a progress bar then quickly disappear then on the computer give me error code 9. I have tried 3 different cords, on both my MacBook Air and my iMac. Same results on both computers. She purchased a new phone as she couldn't do without, but would love to fix this phone and give to one of my children. This phone has not been jailbroken. Any help would be sooooo appreciated! Not sure what will happen if I try to take this to Apple.
I have purchased Iphone 5. After the battery went off I try to charge and synchronize with ITune. Problem occurred. The Home button stopped working after first attempt to charge. OS has been replaced and Iphon returned to factory setting. I does no help. Self diagnostic online helped, however when I try plug again to the charger the same story. Home button off?
Hello I have an iPhone 5 that I purchased upon release in New Zealand around December. Recentlly, more and more often, I will go to check messages or notifications on my phone by pressing the home or power button to wake it and display the lock screen (a simple enough task, one would imagine). However the screen will not show. They phone simply stays black. Sometimes I can press either button again and it wil wake, other times I will need to wait anywhere up to 10 minutes. I have tried factory restoring my phone to no avail. It is on the latest release of iOS and has had no water damage or major shock damage. Thanks for any help you can provide,Caleb
hi guyz i just brought an unlocked verizon iphone 4s and i wanna know is it safe to sync iphone to my pcwithout losing my unlock? idk kno if itz factory or not but i dont have cydia.one thing that scares me tho is that, i know when i sync I'll lose all apps, and it came with an app called APN (unlockit.co.nz)which states when i open it: iphone APN changer this website will set mobile carrier info for dat access when you cannot editor do not kno settings. it dose not jailbreak or carrier unlock iphones click on the icon below to choose what you wish to do. i dont really know if i need this or not but itz another reason i been hesitantto sync my iphone. sorry for sounding like such a noob but i could use somehelp. Thanks
I got an iPhone 5 on Friday and the battery *****. I've read every single forum, done everything, reset all settings, drained battery to 0 and then back up, even restarted to factory settings, turned off push, limited notifications, every thing every forum has told me to do. I even went to apple and they were no help at all, telling me my battery was normal. I don't think sleeping with 100% and waking up with 75% is normal, or getting 2 hours if limited use from my phone throughout the day. I have no idea what to do and I'm getting so tired of this. I did not pay 1000$ and wait 5 months for this. I really expected so much more. Someone help me, and give me a right answer, to help me fix this. Seriously getting so ******. Not even lasting longer than my iPod touch. <Edited By Host>
My Iphone 5 has been connected succesfully via bluetooth to my car for the past 5 months (Ford Fiesta). Yesterday I went to use it and it wont connect, I powered off the phone, turned bluetooth on/off still not working. I debonded all phones from the car and went to start afresh but that wont work either. When it is searching for devices it just seems to be stuck? I tried another Iphone 5 in my car and that connected no problems at all. Anyone have any ideas, it clearly must be the phone but wonder what on earth I have done.
please could somebody help.i think my iphone4 has malware or a virus and would really appreciate suggestions on how to remove.wy safari browser is frozen and thought about a system backup to itunes and restoring factory settings.worried this would also infect my computer? thanks in advance.
iphone 4s just out factory warranty has blue screen restored and have no change
Hi, I'm interested in purchasing the factory unlocked IPhone 5 the A1429 CDMA model in US online apple store, is it possible? if so, how it can be done as when i try to put the order, there is no model choosing option. ?
hi, please kindly help me activate my iphone.... its says here.. Your iPhone could not be activated because the activation server is temporarily unavailable. Try connecting your iPhone to iTunes to activate it, or try again in a couple of minutes. If this problem persists, contact Apple Support at apple.com/support i just update the ios and reset it to factory settings. and then this is what happened
I have been having multiple problems with my iphone 5 and ive only had it for 6 months. I have been restoring it to factory settings on a regular basis however it still has been having problems (more and more frequent. #1 Teathering. I have been having trouble teathering off of my phone. (i tried several devices to rule my macbook out of the troubleshooting, nothing works) No device picks up my wifi or bluetooth personal hotspot. My macbook does not even recognize my USB connection in network settings. #2 My wifi on the phone is also a hassle. It has been becoming more and more intermittant, but rarely works. I have tried multiple networks with the same result. #3 My phone has become generally slow especially for safari and mail. On wifi, they dont work at all. on 3G, and LTE, the phone has also become very slow and often won't load at all. As stated above, restoring used do fix everything but that fix has become very short term, and often hasn't been working at all. Can someone help me?
Wi fi and bluetooth not working on iPhone 4s. Was working and just stopped in middle of playing a song over bluetooth to the car. Cannot even turn Wi-Fi on, as it is grayed out. Bluetooth just searches and searches, never finding anything.... Did a restore to factory defaults and also turned iPhone off and on via the wake/sleep button, and did software resets on phone and networking. Nothing helped. Any other ideas? Could it be the antenna or something physically internal on the device? Lisa
Hello! I have had issues with my iPhone 4S since the day I got it. I have been to the apple store more times than I can count and every time it's some stupid excuse or half assed attempt to fix my phone. Well now I am out of warranty and they told me there is nothing they can do. I have all kinds of problems, from battery issues to apps not working to the screen freezing on me, etc. Every time I go they tell me it's an issue with the software and reset my phone to factory settings. I set up the phone as new and then bring over a small amount of pics, music files and apps. I never restore from back up. The most current issue is the phone drains to 1% battery and when I plug it in to charge, it acknowledges the charger but won't charge. The phone then dies and I am unable to turn it on for at least 48 hours. This has happened twice now. Apple ran diagnostics and said everything was fine and it was probably a corrupt file. We again reset it to factory settings and I was instructed to not bring over any files. I then used the phone for one day and it happened again. I also have not been able to back up to iCloud since I got the phone. The backup always fails. I am desperate at this point and apple will not replace the phone because it is out of warranty. I never had issues backing up to iCloud or with my files on my iPhone 4. My husband plugs his phone into the same computer and has no issues with a corrupt file. Any thoughts or suggestions on what I should do?
I saw the "other" on my phone creeping up and taking up 75% of the space on my phone. I did a factory restore thinking that would help but then when it restored it said it was over capacity and that was prior to it having any photos, apps, music--anything... the entire summary bar is "other" with no capacity. I am assuming the os6 update took the entire space of my phone Please help, this can't be true... is there anyway to get rid of the os update so I can have my smart phone back? as is all i have is a phone that can't do anything because there is no capacity. I have been apple since my first computer 19 years ago but the last year or so have tested my patience.... please tell me what I can do to get rid of the new os 6 update so I can have my phone back... extremely frustrated...cj
i updated my iphone 4s to 6.1.3 and since then I cannot sync or "drag & drop" any music to my iphone. I have done a hard reset, restore to factory settings, deauthorize / authorize and pretty much anything else that involves checking and unchecking and as I expecting nothing worked. Am I missing some little detail because everything thing worked just fine before with itunes that is. I cannot do any wifi sync since my phone is also greyed out with wifi and bluetooth. If anyone has any other suggestions please entertain me because I am at a loss here.
I got my phone wet but more importantly i need the data from it (mainly the videos i took). Iv recovered files from a Itunes Data Back Up but i need to access the files that are on my phone that werent saved or synced to my PC. Iv tried wondershare and other 3rd party programmes but they all wont detect my phone because its not on. When i plug my phone into itunes it saids it needs to be 'restored' for it to be used. if i do this i will lost all the data thats on the phone. is there anyway i can access the hard drive of the phone and by pass the DFU mode. Apple said they will give me a new 64 gb factory refurbished iphone if i send my phone back to them and give them 300NZD. however, if i take the phone apart that will void the warranty. anyone?
so this weekend i was on the my iphone 4s making a call then i pu tmy phone down i picked it up a few minutes later to check the time and i cant see my screen anymore its either just black or it flashes white and has lines through it i didnt drop my phone so theres no outer damage at all i can still use the digitizer and everything works fine it just seems the lcd has stopped working ive tried hard restart restoring my phone to factory settings and everythign else i could think of but nothing works i have a repair request set up waiting for apple to send me the packaging to mail them my phone just wondering if the apple one year warranty covers lcd failure as it was not my fault and i just bought the phone brand new 2 months ago