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Lately I've been having probelms with my iPhone 4s. I bought it in July of last year. The problems include: my lock button is jambed, the phone thinks that I have headphones in when I don't, and applications such as Camera and Safari constantly crash. The screen also does not always respond when I touch it and it does not ring or vibrate when I recieve calls sometimes (I did check to see if my ringer was on, along with vibrating in Sounds under Settings). I have Apple Care+. Can I trade it in for a refurbished phone? Also, for an extra fee would I be able to trade it in for a refurbished iPhone 5?
#I just received my BRAND NEW, SEALED, iPhone4 32 GB FACTORY UNLOCKED which I bought from Ebay. After unboxing, I switched on the phone to find that it was already activated, and did NOT show the "Connect to iTunes" screen, which gave me doubts whether this phone is actually brand new, the phone does have that protective film on the front and back which normally comes with brand new iPhones, anyhow I went online and did some intense research and found interesting facts about the serial number, and from my understanding the phones with serial numbers starting with 5K could be a refurbished phone, and indeed my supposedly BRAND NEW iPhone which came in a sealed retail box with all accessories does have a 5K serial number, so I did some more googling and came across a web site which gives details about an iPhone with its serial number and it shows this phone is a refurbished one. I checked on Apple website for warranty and it says "We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to contactus." #Now all you good knowledgeable people out there, please please shed some light on this matter.Is this really a genuine brand new phone? When I contacted the seller regarding the phone being already activated, he said it is normal with phones which are factory unlocked. But I believe it is actually supposed to show - “Connect to iTunes” screen. That was how it was with my iPhone 3G. At least right out of a brand new box. Am I correct? How can a refurbished iPhone come in a sealed retail box? Even if that was the case, would it cost the same as a normal brand new FACTORY UNLOCKED iPhone because I paid US $ 904.00 for this. Does Apple sell refurbished iPhones as new? What confuse me is that the box have all the labels intact as it was a sealed box, and the serial number and IMEI number match with the actual phone. Should I consider this a genuine product that Apple meant to sell as it is or better I go for a claim and either get a refund or replacement from the seller on Ebay?. Thank you very much in advance for all your kind help and insights. Attached are few images of the phone.
I am able to power down my iPhone 5, by sliding the red slider. But then about 30 seconds later, it powers back up by itself. I've already done the Sleep/Snooze button and the Home button together for 10 seconds, but to no avail. Any other suggestions?
I dropped my phone into the toilet. I got it out as quickly as possible, but it did get submerged. When I got it out, the screen turned on by itself, but I didn't think much of it, and I stuck it in rice for a few hours. When I went to check on it, it seemed fine, as the screen turned on and all the buttons seemed to be working, other than being slightly laggy. The volume buttons worked, but the didn't seem to do anything to the volume. The speakers worked as well, and even the vibrating part did. the lagging didn't get any better though, so I decided to see if reseting it would work. It turned off fine, and the apple symbol came up, but that was where it stopped, and it now will not turn on. I checked the LCI in the headphone jack and the charging slot, and the one in the headphone jack has a tiny pinkish-red dot, and the one in the charging slot doesn't look red at all. I stuck it back into the rice just in case. Can anybody help with my situation?Just some info, up until I put my phone into the rice the first time, I was mostly in full panic mode, and even after I put it in the rice, I kept checking to see if it worked by pressing the sleep button. I'm pretty sure I did everything I'm not supposed to do, but what can I say?
My iphone 5 is one month old and I cannot talk for 2 hours without my battery dying. It wasn't like this when I got the phone last month but in the last week - it won't hold any charge. My OLD iphone that is 2 years old has a longer battery life than this with tons of use. I have been turning ALL of the apps off (which i should not have to do with a one month old phone) and I still can;t get 2 hours of use without the battery dying on me. tI's starting to annoy me and if my battery is bad I just want to go get a new phone. Is anyone else having this issue or does anyone know how to check to see if my battery is bad? Any ideas is this can fixed? Thanks in advance for the help
I have Purchased app on my iPhone 5. My credit card has got credited but the app is not getting downloaded.. It app shows it is in waiting mode and the status bar is not getting moving . What can be the issue?This is the first time I have purchased an app from my iPhone.
When a call or text is coming throug there is no sound. The settings seem fine. When I switch the side button to red nothing happens. What used to happen would be the bell sign would come up with a line through it indicating the ringer was switched off but now nothing happens whichever way I switch it. Vibrate is switched on in settings but it isn't vibrating either. Interestingly the alarm is working so the sounds are not completely gone. I have powered it off an back on etc., but it hasn't made any difference. Any advice. Thanks Paula
I had a story about not charging iPhone. PHcharge my iPhoneI insterday evening (Philippine Time). But it charged less than 1 second. It running out. I plug it anywhere but it not worked. I had to check the battery bar, i found that my iPhone is depleted fast. I checked the LCI but it white. I tried anything:A. Charged for at least 15 minutesB. Turn on and off the iPhone.C. Restart the iPhone.D. Plug it to the computer. But it failed. I will need to seek repair on repair shops? I don't attempt to repair this iPhone. I'm scared about this iPhone is not charging. What I'm going to do? Sincerely,Treshan
I bought the iPhone 5 from Star One Mobile in Sim Lim Square Singpore recently. After reaching my place , just found that the serial number and IMEI number in my iPhone 5 product and the packaging box are different. When I check on the website the packaging number shows the product is replaced but the number in product shows valid. Can some one explain the difference?I did not anticipate an Apple product having a difference in serial and IMEI number from the packaging --- probable that the Star one mobile could have changed the package?
hello sirmy phone is goes network connectionthere was display searchingplease check its the problem sir
Today my Iphone is not ringing it will only vibrate. I have check all the basic things. Please does any one know how to fix this?
Lately I've been turning off my phone and when I turn it back on battery is drained. Yesterday I turned it off at 80% and when I turned it back on 3 hours later it was at 62%. Then today I turned it off at 50% and when I turned it back on it was at 32%! Does anyone know why my iPhone is losing battery even when it's completely powered off? I feel like it shouldn't be losing any battery at all
There seems to be a lot of people out there dropping their Iphone in the bath so I thought I would share my experience of fixing mine.Firstly if its in warranty consult your dealer - if this doesn't help try the following: A lot of people say stick it in bags of rice / silicon, etc but here is a quicker, more reliable way which is far less likely to contaminate one of the connectors. You do not need any special equipment. Make sure phone is off (If you can still see the screen) - hold sleep and Home for 5 seconds and tap the red off button that appearsPop your oven on a low heat ( less than 100C) for 5 minutes.Wrap your phone inside a sock, doubled over a couple of times so the phone is well protected.Turn oven offPop phone into oven for 30 minutes or longer preferably You could use a hairdryer but be very careful to keep it moving to avoid any localised heat spots that could damage components. If the phone got really soaked you might want to jump down to taking the phone apart - if it is still full of water powering up or charging could result in further damage Let the phone cool and try to power up, if nothing happens check for any signs of water vapour still in the phone and repeat if present. Otherwise try charging and powering up Still no success? this step requires a very small crosshead (some need a 5star) screwdriver, don't compromise and try and use a larger one, damaged screws will cause you even more expense. Very cheap on ebay. Unscrew the 2 small screws at the bottom next to the speaker, slide the back up and lift away. Unscrew the very small screw holding the battery connector in place and pry up the connector (lift the side nearest the edge first). Be careful not to lose the screw or the small metal bracket under the connector. Use the plastic tab sticking up half way along the battery to ease the battery out (usual there is a small amount of glue on them). This will reset the phone (you will not lose anything but the phone will hopeful power up when the battery is replaced). This is a good time to try the drying procedure again to ensure there is no more moisture present. Reconnect the battery screw everything back in place and press the wake button. If this has not succeeded you may need specialist help to test more components.Good luck ( and I cannot stress enough - keep the temperature low when drying)
Using iPhone 3GS to change Apple ID: go to SETTINGS; then to Itunes & App Stores, tap your old Apple ID and sign out. When you sign out it will let you enter a new email, (Apple ID) and (I hand already changed my ID on the Apple Store but not my password) . So I was able to use the same password. It already had my credit card info but made me verify the security code. Easy, just needed to know WHERE to go.
All of a sudden I lost my wifi signal....Checked out the settings and the WiFi is off and unable to turn it back on....i have powered down the phone...i have done a full restore and the wifi switched remains greyed out....any suggestions?
Ok so my iPhone is pretty new I got it like a few weeks ago. It was fine at first but now it loses battery super quick. I charge it over night and in the morning when I unplug it I literally lose a percent immediately and then I check Facebook for a bit and it goes down to 95-93%.Is this happening to anyone else? What do I do about it? I'm running on IOS 6.1.4 and have about 7GB left from my 32GB capacity.
Hello everyone! I've got a problem with my iPhone 4S and I hope someone here can give me a hint on how to fix this... Last year in March I was on vacation in Las Vegas (I live in Austria/Europe) and bought a new unlocked iPhone 4S GSM in the Apple Store in the Forum Shops in Las Vegas including AppleCare+ (I just learned that iPhones can only be serviced in the Country where they are bought - my bad). Lately I was browsing through my Apple support profile and noticed that my iPhone was not registered there. So I tried to enter the serial number of the device and got this message:We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to contact us. I knew this could not be true so I called Apple Care here in Austria and first I was told that - according to its serial number - my iPhone has been replaced, and that it never should have been sold. I also was told that I have no chance of getting any service for this device despite the Care Protection Plan because the device is invalid due to its status as "replaced". And last but not least I was told that I could never receive any service for this device because American devices cannot be repaired in Europe (I was not aware of this fact and would have expected the salesperson in the Apple Store to tell me because I definitely told him that I am from Austria). Meanwhile I wrote an email to the store where I bought the iPhone from but it's two days now and I have not received an answer (or any indication that my email was received) yet. Is there anything I can do? Yours,Michael
When I check the weather in the notification tray and in the built-in weather app it says it's Sunday and the temperature is 45 degrees where I am. That's incorrect. It's Thursday and 67 degrees. I also tried weather for major cities and it's showing the wrong day and temperature for them as well. I checked Yahoo Weather and that data is correct. I restarted my phone and at some point it showed the wrong data for my town in the local weather page, but the correct weather when I manually added my town, but when refreshing it's wrong for both. There's a number of complaints on Twitter about this. What's going on? How can Yahoo's weather be correct, but the iPhone's wrong since the iPhone weather app uses data from Yahoo?
Hi after I updated my iosOn iphone , every time I want to get a free app ,it wont allow me and asks me to verify my payment type. since those apps are free I dont know why I should give my credit card info .
How to update my credit card info for my iTunes acc.
I dropped it in water.. for the third time. The speakers do work, when i activate siri it works and registers my voice, and earphones work aswell. Sometimes the volume slider will show up, but goes away in seconds. I restored phone, riced it overnight, used credit card to try and clean out the ports and q-tip in headphone jack. What else is there to do to fix this?!
I can't purchase anything using my credit card
I ordered a new unlocked iphone trough the Apple store, but it arrived damaged. The outside had everything ok, but as soon as I grabbed it I noticed that there was something loose inside the phone it also made noises. So I returned it back in to the box and mailed it back. It’s been a week since I returned it and I haven´t received any mails. Also there was no charge in my credit card. Will I get a new iphone or what will happen?
I do not so much have a question, but a statement: I did the upgrade to iOS 6 last night. I had to delete a lot of apps to make room for the upgrade and did a small icloud back up to save space. But, after waiting and seeing the upgrade time kept going up and up, I just went to bed. Woke up in the middle of the Night to check and my phone said to connect to iTunes. When I did, it told me I had to restore my phone. So I had no choice because, it would not leave the connect to iTunes message on my screen otherwise. This is a horrible glitch!
I have Iphone 5 and try to sync it with my computer (Windows 7 Max.). I have already installed ITunes and verified my computer in AppStore. But anyway I have problems with syncing applications. For example, I've downloaded Translator and tried to install it to Iphone. I've clicked "Sync" in window "Programs", but it goes only up to the third step from four and fails. In window rights it is shown, that this program is already installed, but when I turn off my Iphone from computer, I check and can see, that programs were not installed.My computer is also already verified, so that I can connect it with Iphone. In common settings on Iphone I have already turned on restrictions so that I can install applications. Could you tell me what should I do? I hope that someone had the same problem.
Hi please tell me how can i check my iphone has network issue or not can it has any testing procedure so i want to know that i have my iphone issue or it has sim card problem so please let me know any useful tips in small time
I purchased an iPhone4 32 GB from my friend and i want to know that either this iPhone is Indian or not. Can any one tell me that is there any way to check this through IMEI number, Serial Number, iTunes or iCloud.
You are not addressing Apple here, we are users just like you. Also, not a good idea to put your personal number on the world wide forum here for anyone to get. The iPhone has never supported bluetooth file transfer. This is a known fact. check this support document for information on what bluetooth profiles the iPhone does support. http://support.apple.com/kb/HT3647
My almost 6 month iPhone 5 had a bend along the SIM section of the phone. I made a genius appointment to check it out. I got a new iPhone 5. My question is about the support profile. It is listed a 'REPAIR' in My Support Profile. I thought this was an exchange, or is an exchange a type of repair?
Woke up this morning and went to check the time and my iPhone seemed like it was dead. It had been plugged in all night just as usual. Thought that maybe the charger was bad so I went to another charger but It would still not power on. I held the home and power button and it did power on asking to connect to iTunes. I ignored that and turned it off and back on. Now it seems fine and it was at 100% charge. My question is, What could have caused this? Should it be a concern and should I take it in to Apple to look at it?Thanks,Ben
hello i have iphone 4 and my screean is covered with multicoloured vertical lines,i double check my lcd and its works with other phone, I don't have any ideas what is wrong with this phone:( any ideas please hellp
I want to delete my credit card details from my iPhone4s, because i'm not using it anymore. Please help me in this.
Well I tried turning off the Bluetooth, turning off WIFI, turning off location services, and all Push activity. After all of this my battery lasts about 8 hours. I guess I could keep the phone powered off but I think that kind of defeats the purpose of owning the phone. Any studies on the lifespan of an iPhone 4 battery? My applecare warranty runs out in a few months.
I upgraded from the 4 to the 5 about a 2 months ago, in the beginning I had no problem with the battery life, then about 3 days ago i would start the morning with 100% then drive to work and about an hour later my battery was completely drained. I have spoke with the people at the 1800myiphone 3-4 times they ran a battery test, I updated the latest software, have backed up and retstored. Still having the problem. we checking everything that was running and did all the normal checks and balances. Primarily is draining when I am at work and not even on the phone. I have nothing pushing and never have. strange that it just started in the last 3 days. they agreed to replace it but either have to due with out my phone for 5-10 or more days or have a $695 hold put on my credit card to get a new one expressed delivered to me. NOT HAPPY and VERY DISAPPOINTED!!!!!!!!!
I never had problems before buying apps for my iphone 4s. I even bought some today. then I started getting a message that paypal is not compatible with itunes and I had to go to my account and put a defferent payment. I did that but I still can't buy apps or even download free apps. Has anyone else had this issue and how did you fix it?
I need my phone to be locked in order to use my corporate email system, but I'm not sure if it is. I can only find previous strings about how to unlock a phone, not how to tell whether or not it's locked. And I don't have another SIM card to try out. Can someone please tell me how to check it? Just bought the phone 2 days ago at Best Buy and Verizon is my carrier. Thanks in advance!
My mom passed me her phone as she couldn't get it to restart. I got it to charge and restart in recovery mode. However, I've tried all steps on this and many other forums and it is stuck in "trying to restore". On the phone, it will blink a white screen, show the apple logo and a progress bar then quickly disappear then on the computer give me error code 9. I have tried 3 different cords, on both my MacBook Air and my iMac. Same results on both computers. She purchased a new phone as she couldn't do without, but would love to fix this phone and give to one of my children. This phone has not been jailbroken. Any help would be sooooo appreciated! Not sure what will happen if I try to take this to Apple.
I connected my wife's iphone 5 to her computer to back it up, sync it and and check for updates. An error message came up and put the phone into recovery mode. Now we cannot get it out of recovery mode. We do not want to restore it as there are numerous photos that would be lost.Any ideas?
I can connect using wifi without any issues and surf the net. Connections seems to be fine and my friends who are on the same service have no issues. Any ideas on cause?
so i just redeem the code to get 10.00 from the itune store on my phone and now i cant get an app that cost 9.99 it said i have insufficient remaining store credit,*** why is it doing this to me
i know one of the pins has come out for sure because i put it under my lamp to check!WILL APPLE DEFOS REPLACE IT? ITS STILL FULLY UNDER WARRENTY!!!
Hello I have an iPhone 5 that I purchased upon release in New Zealand around December. Recentlly, more and more often, I will go to check messages or notifications on my phone by pressing the home or power button to wake it and display the lock screen (a simple enough task, one would imagine). However the screen will not show. They phone simply stays black. Sometimes I can press either button again and it wil wake, other times I will need to wait anywhere up to 10 minutes. I have tried factory restoring my phone to no avail. It is on the latest release of iOS and has had no water damage or major shock damage. Thanks for any help you can provide,Caleb
How can I check to see if my iPhone has AppleCare or not?
My Iphone 5 has been connected succesfully via bluetooth to my car for the past 5 months (Ford Fiesta). Yesterday I went to use it and it wont connect, I powered off the phone, turned bluetooth on/off still not working. I debonded all phones from the car and went to start afresh but that wont work either. When it is searching for devices it just seems to be stuck? I tried another Iphone 5 in my car and that connected no problems at all. Anyone have any ideas, it clearly must be the phone but wonder what on earth I have done.
How to sign in the iTunes store without a credit card
"The iPhone Software update server could not be contacted. ...check your network." but my network is fine and works for everything except updating my iPhone 4.2.10 >> 5.x So what is the problem and how can I fix it?
the phone felt very warm after using it for about 30 minutes to move icons around, check email, browse the Web, and test a few apps. In fact, it became uncomfortably warm.
On the review part, why does it says I need a credit card to use my apple id when did already did that no credit card part?
I upgraded from 3GS to 5 recently.My operator supports HD Voice calling.When I tried it from my iPhone 5 to any other phone which supports HD Voice, it was just regular call.In order to test we we in the same place several persons with HD Voice devices with the same operator.Between other devices it was OK.Putting others SIM cards into my phone didn't help. What else can I check? Any indicators, settings etc.?Is it iOS 6.1.3 which is installed or device itself?Wha could be done? Thanks for asnwering.
I can't buy what's app from credit card some problem. MSG is red line this methods is declined try another payment methods this msg