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camera is not working properly. At first it showed up with pink purple and all sorts of different pink and purple lines on the screen, it would also go in and out to different types of shapes. And now the shutter won't open and I can not switch from front facing camera to the rear camera. The buttons (auto,options) do not work either. I tried resetting the settings, restarting my phone, nothing has changed...
My iphone 4 powered off by itself while i was using it. I know it didnt go dead, becuause it had 40% battery left, It will not charge, and my lock button is broken. It will not come on at all when i plug in the charger. Can someone please help and tell me if there is anyway i can power it back on myself?
Hi, I tried to update 3 apps on iPhone 5 about a week ago. They got 'stuck' while updating, and now are permanently frozen showing a greyed out icon, and saying the status as 'installing.' I have tried everything and need more suggestions.This is what I have tried:Restoring - no changeLogging off iTunes account, pressing home and lock button til apple icon appears, then logging back in - this changes the status to 'waiting' but it's still frozenHolding down icon to delete - it doesn't have cross above these 3 affected appsGone into -> General -> Usage -> then selected each affected app and Deleted them - no changePlugged into PC and synced, then tried removing apps and installing again - the icons aren't removed when I remove, but when I install them again, it does kickstart the icon to change to 'loading', but then it returns to 'installing' and is still frozenAdding a new app/ installing updates for other apps to check to see if iTunes account works - yes they added/ updated fineCalling Apple tech support. The guy was really nice and helpful, but his advice didn't work (as above.) He told me to contact the iTunes account support, and ask them to delete the apps from my purchase history and then try re-installing themContacting the ITunes account support - they emailed me back, and advised me that they checked my download queue and "updates of these three apps are not there." (?) So they gave me the advice to do as above. He also sent me to this link: http://support.apple.com/kb/TS1702 which at the last step says "If you continue to experience the issue, contact the developer of the application for further assistance." Now, my issue is: How the heck do I contact the developer, and will this help, when it seems to clearly be an iPhone problem? Should I give up and take the phone into an Apple store? Any other suggestions will help. Cheers.
Hello, i purchased my iphone 5 about three months ago. I keep it in tip top shape with a top of the line case. Just yesterday my sleep/wake button quit working. It will push down but nothing happens when i do so. Apple's troubleshooting said to turn my phone off then on or to try restarting it. However, I can't do either of these things because the button doesnt work! Do i really have to go all the way to the apple store to get it fixed? And if so will they replace it for free? Thenk you!
My Iphone5 is still getting the apps i download on my new Iphone5how do I stop this?
Greetings, My i4 developed yet another problem in the series (previous issues concerned home button, power button and camera module)... Two nights ago, I had the phone plugged in the PC, in order to make backup, syncronize with iTunes, change music etc etc... It took around an hour, maybe hour and a half, and I was surprised to see that the battery (which was not even close to flat) reached only about 70%. Shortly after I unplugged the phone, the battery dropped to 50%. That night I forgot to plug it in again, and I spent the whole day yesterday saving the battery. Later that day, I got home and plugged it in immediately. 2 hours later, the battery was still on 14%. I left it "charging" for the whole night, just to find out that this morning, it was still on 14%. While checking emails and stuff, the indicator "jumped" to 16%, but then dropped to 10%. Now it shows 3% eventhough it's still connected to the computer. There is a battery indicator on the lock screen, which means that it doesn't refuse the charger, but somehow the battery refuses to be charged. The indicator in the upper right corner shows "plug in" symbol, as if it has been charged, not a "thunder" as if it's still charging. I tried cleaning both the dock connector and the cable, I tried different cables, I tried charging from the wall socket and from various PCs, but nothing seems to work. Everything else seems fine though. Battery dead and needs replacing, or is it something more "fruttier"? Thank you!
Hi. I have an Iphone 2g on I.O.S 3.1.3 . For some reason, I cant download any apps in the app store. The link comes up to install but the graphic on the button is partially missing and when i touch it, it just changes colour and wont download. Plz help? thx
Hello there, I live in Israel, the iPhone bought in the United States.Device Model: A1428 iPhone 5Two days ago, internal speaker suddenly stopped working. I can not hear music or hear ringing through it.When I turned to my carrier, in order that they will help me replace the malfunctioning speaker (device is still under the one year manufacturer's warranty) they told me that since this model is not sold in Israel, they can not fix it for me, and because we don't have an apple-store in Israel, I can't do nothing I'd be happy if you could advise me what to do ( I want to use the manufacturer warranty that I deserve) Thanks for the help Itay.s
Every time I try to update a app or download one and they are free it says sign in for payment option
i picked my phone up out of the water and it was still on and working but now after about 30 mins it wont let me listen to music or change the volume of the ringer and now the icon for the ringer wont go away
I bought an iphone 5 and i drpo damaged it.I bought the iphone in india and can i get and out of warranty replacement for $269 in the US as my mother is flying to the US next week.and will apple give me a replacement iphone free of cost.I HAVE THE APPLE ONE YEAR LIMITED WARRANTY.
I got a new Iphone 5 but I cant find old apps on my Itunes account. Where are they and how do I putthem on my new phone?
I recently replaced my iphone screen and afterwards I discovered that my camera roll had crashed. With it, I lost all of my pictures and videos. Luckily, I recovered them from a program that I had downloaded. However, the storage that used to take up my photos and videos on my phone had transfered to the "other" section on itunes. Is the only way to remove/decrease the storage of the "other" file by restoring your iphone? I don't want to restore my iphone because I am also having issues with backing up my phone. Whenever I try to back it up on itunes, it says "the backup was corrupt or not compatable with the iphone". My phone has never been backed up because of this issue, so if I were to restore my phone then all off my files would be deleted. I have tried reseting my phone, but the "other" section is unchanged. Is there anyway I can delete the corrupt files on my phone? I have tried removing all pictures, videos, apps, and music in an attempt to discover the source of the corrupt files but I haven't found them. Also, if I was to "restore backup" with my iphone from my ipad, would that mean losing my messages?
Hello! I live in Russia and love Apple very much, have many different products and never had any problems with them. And now I decided to buy a new Iphone 5 and wasn't lucky. I bought it on 3.05.2013 in normal shop, then turned out that wi-fi and bluetooth are not working and the phone eats battery very fast. Shop doesn't want take it back, official services don't want to repair it for free, because it was made for USA. I really don't know what to do:( To buy android? Hope you can help me somehow, the best solution for me is to change it. Serial № of the phone: F17KF2E5DTTR; Part №: MD296LL/a; IMEI: 013428008469809. Thanks!
I am able to power down my iPhone 5, by sliding the red slider. But then about 30 seconds later, it powers back up by itself. I've already done the Sleep/Snooze button and the Home button together for 10 seconds, but to no avail. Any other suggestions?
SO here's what happened, I was texting a friend and listening to music on my iphone... Then all of a sudden I get this pop up notification that says "This adaptor is not supported" I didnt have my phone plugged in and then all of a sudden it turned off and will not start back up. I tried the following:Charge my phone for an hourPressed the sleep/power+home button for 20 secondsPressed the home button and plugged it in my computer while doing so Now with that said, I need to know the following:Is there hope for my Phone?And if I have to replace it, can I go to my cell phone provider-ATT and have them replace it ( I have insurance on it) because the closest Apple store to me is 3 hours away. All the advice the better!
Hi there ..i have an iPhone 4S, i bought from iraq ( Bagghdad ) and now i leave in france ( Poitiers ) i have with me the box and what's in the box . i bought before 10 months so i didn't complete my first year of garanty, can i change my phone without any paper of garanty ? because i read in thier website" WarrantyEvery iPhone includes 90 days of free telephone technical support and a one-year limited warranty. "so can i change it while am in france ?
Since its my second time breaking it will it be free to replace the phone again? ihave apple care+
hi my name is gustavo'm from Argentina. purchased in January 2013 by iphone 5 32gb free. I stopped working unfortunately shutter iphone camera, ie not open. and reestablished factory settings but the problem persists. not to do! please ask for help! desya and thank you very much. greetings from Argentina
I've had my iPhone 5 16 GIG for 2 months. The day after I got it from the store I noticed a annoying rattle. I know that there had been many discussions about this topic, but I was wondering if apple would replace my phone? It does have some damage from my cell phone case but that's it. I've only dropped it twice, would apple replace it for free?
Hello, There appears to be an issue with my iPhone 5's rear camera microphone. When recording video it causes white noise and I can barely hear any audio at all. To diagnose the fault I phoned myself and put music on. I could hear the music fine without loudspeaker, I then switched on loudspeaker while the screen was facing upwards (to test the front facing mic) and it was fine, once I turned the phone upside down, the audio cut out. To ensure that my desk wasn't just blocking my front facing mic, I switched loudspeaker off and then turned it back to face up, then again to face down and then switched loudspeaker back on. Unfortunately it confirmed that was the fault. I have recorded voice memos and front facing videos with no issue, but when using the rear camera I still have the same fault. I have cleaned out the small opening for the mic and haven't caused my phone any damage, so I can't understand why this would happen? Has anyone else had this issue? Will I have to have my entire phone replaced, the whole rear camera or just the microphone? Are there any fixes I can perform myself? Thanks,Ross
I have no system update setting on my i phone 4 in general settings can sum one help as im new to i phone ??
suddenly there is no sound. Not a problem before now cannot hear call, music, game etc
Speaker stop working while on a phone call also can not listen to music while on speaker
I have an older iphone 4s in hand with iOS 5 on it. I know that the current iOS is 6.1.4. Still, on my laptop is an older 6.1.2 iOS in iTunes since my last download. Is it possible for me to choose to upgrade to the older iOS, instead forcing to download the latest software? It is true that Apple always forced us to be on the latest iOS software? Thank you in advance for any intelligent inputs and thoughts.
I have my father-in-law's iPhone (an iPhone 4 running iOS 6.1.3), and my personal iPhone (an iPhone 5 running iOS 6.0) connected to the same iCloud account. Is there any way to separate the two so that apps I purchase on my personal iPhone don't download to his?
Okay, so I wanted to install vine (an app) but I can't. The reason why is because the free button (the app is free) is faded out so I can't download it. I tries so many different things but still I can't install certain apps. When I try to click on the button nothing happens. Because its faded so I can't use it.
When a call or text is coming throug there is no sound. The settings seem fine. When I switch the side button to red nothing happens. What used to happen would be the bell sign would come up with a line through it indicating the ringer was switched off but now nothing happens whichever way I switch it. Vibrate is switched on in settings but it isn't vibrating either. Interestingly the alarm is working so the sounds are not completely gone. I have powered it off an back on etc., but it hasn't made any difference. Any advice. Thanks Paula
I'm planning on buying the iphone 5 because I have an upgrade available. I have never owned an iphone before, but I do have an 2gn ipod which has 8 gbs and has 2 apps and have used 5.5 of my 6.84 gbs available with songs(1175 songs). I have also have 30 photos, and have 1.5 gbs left to fill. If I do get the iphone 5 I will not put music on it, because I have my ipod. I would like to have a lot of apps though, because I like to test them out, and give reviews on them. I have a fair amount of photos in my current phone(around 400), but the camera quality is not that good, and I think because the iphone 5 have a lot more gbs than my current one that I will want to take more than I usually do(although I would probably upload them onto my computer and delete the originals off my phone). I don't have that many contacts and I have a tablet where I play my games and movies on, so that is not an issue. I know this is a bit long but I really want to make the right choice because I plan on having this phone until my next upgrade which is in 2 years. I want to know if 16gbs should be enough or if should I go with the 32gbs? OR if I should just wait for the newer version to come out, and if this is worth to buy. I would also would like to know what the perks and downsides are too. Thank you for your patience and time.
I go on vacation tomorrow, to Egypt for a week. According to the weather it's currently 40 degree's! I will most likely listen to spoitfy (offline-mode) while lying in the sun, i will cover my iPhone to keep it out of direct sunlight, however will it be safe? It's a brand new iPhone and i'm worried i will destory the battery life or hardware or anything in general. Thanks.
I have just started to update the latest iOS 6.1.3 and my wifi disconnected and all of my contacts have been deleted. My phone has not updated to ios 6.1.3 as wifi stopped working. I have never backed up on iTunes on a computer, I always download everything directly from wifi onto my iPhone. Can I get my contacts back? If I can, how? Please help!!
My phone is not download new update 6.1.4 software
can we get apple to make a fix to download that would enable the bluetooth file sharing with any deivce? i would like to to stay with Apple iphone but if they dont improve the lack of features.. i will move on and I know im not the only person to think like this. regardsgavin_p
Hey i just got my iPhone 5.All my music copied over no problem. I do not have Wifi at home so i downloaded a bunch of apps/games using the Itunes store and now everytime i try and Sync/Apply it to the iphone it says up the top prepairing to sync... -> all the proceses as if its finished. Then nothing happends to the Iphone... Help
Ok, so I got a iphone that my mom used for a day or two and set the Apple ID on. I changed the Apple ID, and it says so, but when I try to download the app it says her Apple ID, and not mine.
Idk what's happening, it just won't stop spazzing out. the power button sticks every now and then and i have to use tweezers to keep it from doing so. I don't get it.
I dont have the money to buy another iPhone for the coming years. So Id like to know if i can download the dutch version of siri whenever it comes out to my older iPhone (cause the one i want to buy is a 4s 16gb)? thnx for the respond!
I have a iPhone 4S. The speakers do not work with music or videos. When I first purchased it, the speakers worked fine, now they do not.
I'm planning on taking my iPhone up with me on Kilimanjaro for music and pictures. It can get to -20 celsius up there and is around 19000ft high. Will it work?
I'm on my 5th new computer. I can't sync my phone without removing music an what not from the phone. How can I sync my phone to another new apple computer without wiping my phone clean?
So last night I was talking via speaker phone and suddenly noticed that the sound quality was horrible. It was extremely grainy and scratchy sounding. At first I thought it was just something with the call quality so I turned off the speaker and talked on the phone normally. Later I got an e-mail and noticed that the tone that it made also sounded scratchy. So I tried playing a song through the iPhone speaker and sure enough that was awful too. I know it's the internal speaker because the music played fine through headphones. Has anyone experienced this before? If so, how did you go about fixing it? Thank you!
I recently had a software update (6.1.4) on my Iphone 5. I ran the update last week and everything seemed fine. However, as of yesterday my phone no longer made sound, it just stopped making sounds to everything. It makes no sound when it rings, when I receive a text/email or when I try to listen to music. The sound is completely dead. The little switch on the left of the phone is turned on for volume. I did a reset and nothing seems to help. Has anyone encountered this problem? Does anyone have a solution?
Hey there, my iPhone 4 won't connect or charge while its connected to my computer..it won't come up that its charging or anything.But when I plug it into my dock or a wall charger,it works and chargers just fine. I need to connectmy phone to my iTunes so I can update more music..Someone please help me!Thanks
FIX MY BATTERY!!!!!! I had WIFI location services off, LTE , everything, didnt listen to music., had it in my pocket at work and it drained to 64 % with me doing NOTHING to it. I used to beOK with the whole battery dra. in talk cause it didnt happen to me. NOW ITS AWFUL!!!!! IPHONE5......LATEST UPDATE HORRIBLE BATTERY LIFE!!!!!!!!!!!
Is there anything that can be done short of deleting one account and recreating it elsewhere?
I'm trying to download a game onto my iPhone from the App Store. The app's information in the store says that it is 974MB. I have 2.2GB available on my phone, according to usage, but it still won't download. Help?
There must be something wrong with my account, because when my family and I try to download songs, apps, or updates, it at first prompts that it's installing, but then changes back into the button you press to download it (it cancels). Something I need to reset/change?
Hi, I am hoping someone can help me as my wife's iPhone completely froze up after synching with the latest version of iTunes. In the end, the only thing she could do was re-set the iPhone, thereby of course losing everything. Reconnecting to her laptop restored music and most apps, it seems she has to re-download the other apps again direct to the phone. Now the problem is images. There is an ipod cache directory on the laptop Pictures directory, and in this are folders labelled F00, F01 etc.. and a "Photo Database" file. In each of the Fnn directories is a series of files, called Txxx.ithmb, each of which is about 1,500KB. Doing a backup from the laptop indicates there are about 2900 files overall.Altogether there is about 3GB in this folder, so it looks to be a lot of space. Pointing iTunes to the directory containing all this and synching, still results in zero images being found. She went to the local Apple store for help, to be told these are not the images, but then elsewhere I have read that these are the full files, and this proprietary format contains three different resolution images. If the images taken on the iPhone are not here, where are they? Finally, how on earth do we convince iTunes to recognize these files and imporrt them again? Sorry to be thick but losing everything thanks to the latest iTunes was rather catastrophic! Any help/ideas/suggestions greatfully received... The photo files were a mix of photos taken on the iPhone and images previously uploaded from the laptop. Cheers Chipontheroad
My iphone has literally no storage left, when I plugged it into Itunes it said 10.9 GB were occupied by "other" what is other? i have 6 apps, no music, and 32 pictures and my storage is almost full. I'm wondering if anyone has come across the same problem as me and I don't know what to do to fix it. I had to delete basically everything off my phone because of the 10.9 GB other is taking up. I didn't know if I should restore my phone and set it up as a new iphone. Please help!
Please help- its my understanding that iphone stores where you have been (location history). When I was searching the Internet to see if I could access this info, I found Pete wardens iphone tracker download (I think it came out in April 2011), but then I read that apple fixed this problem of storing this info on your computer too, by releasing a software update shortly after. Is that correct? If I backup my iphone to computer will it have a file on there that stores the history of where I and my iphone have been? Or is this no longer the case? I desperately need a log with time stamps, I need to prove where I have been in the last week (marriage problems). If iphone only keeps this info on the phone now, can I access it somehow?Thanks for your help-Alisha