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4S-No sound from speaker no mic no vibration doesn't detect headphones iPhone 4

Hello, I just replaced my 4S's display, and after reassembly the iPhone powered on as normal, but - there is no sound, mic or vibration what so ever. It doesn't detect a headphone jack either. The mute button and volume buttons work just fine, volume control shows up but there is no vibrate or sound at all.  So this basically makes it useless as a phone ... Anyone know what could be causing the issue? I tightened the screws, tried reconnecting the cables and the speakers. Hoping this is not an issue with the audio IC. Definately not software related, tried full DFU restore, tried cleaning the dock connector and jack, the iPhone is NOT stuck in dock connector mode. TL;DR: No sound from any speaker, no vibrate what so ever, no mic, doesn't detect headphone jack. Anyone know what's wrong? Could it be a damaged Audio IC (don't really see how this can happen)? Broken flex cable?

iPhone won't Charge iPhone 5

Okay so i had problems with my iPhone earlier. It would power off randomly when I was or wasnt using it. And i also charged it when I had 30% but on the top right corner for the battery icon, where its suppose to show ' charging ' it showed Fully charged. and after it died, I plugged it back in with it saying its charging. The symbol with a low red battery with a charging sign. It stayed on that symbol for more than 12 hours and never turned on to the lock screen. And if i take it out of charge, it completely shuts off.But when i plug it back in , it has the apple symbol from when you turn it back on after you powered it off. It did that symbol repeatedly. Please help. The problem: Won't charge or turn on to lock screen  Is there anyway I can do it besides taking it to Apple? Thanks (: I don't think I backed up anything, but I maybe did and I have lots of things on my phone. So is there any other solutions that I can use besides restoring it?

Volume button did not work iPhone 5

My volume- button did not work! The function of volume+ button is normal.I can only decrease the volume by assistive touch.What's problem?

iPhone plugged in but not found

Depending on what Operating system your computer runs you should follow on of the articles below to troubleshoot the issue with your phone not being recognised in itunes. Windows:http://support.apple.com/kb/TS1538 Mac:http://support.apple.com/kb/ts1591 Make sure you follow all steps in the article based on your computers operating system. If all issues remains then you should try a back up to icloud. Go to settings>icloud and sign in with your apple id then follow the article below and it will show you how to back up to icloud and what can be backed up: http://support.apple.com/kb/ht4859 Keep in mind you must be running iOS 5 or above to have the icloud feature.

Springboard Problem and Cannot Save SMS messages iPhone 5

My wife took her phone to the Apple store for a bad speaker and short battery life.  They replaced the speaker and ran diagnostics and determined that Springboard was bad.  They can reflash the phone, and she can restore content from the cloud, but will lose all her stored SMS messages.  She can do a full backup to our computer, but Apple said if she restores from that, the problem will return to Springboard. This was incredulous to me that Apple would mix data with programs and have this issue.  Another appointment at the Genius bar and I went with her.  Same story from Apple.  They even gave me an analogy that if you car has a problem caused by bad oil and you drain the oil and fix the problem, and then put the old oil back in, the problem returns.  I thought a more apt analogy is having to remove the radiator to fix your air conditioner, and putting the antifreeze back in the radiator after reaasembly.  It will NOT break the A/C again. I found some third party applications that may do what is needed for $20-$70.  The Apple store had their canned spiel on third party applications. Has anyone else experienced this problem and is there a workaround?  And is it believable that the world's largest technology company still writes their software this way?

My lock button broken. iPhone 4

My iPhone 4 lock/sleep button has been fine for the past year and was working fine earlier this morning but this afternoon I was having trouble pressing it. The lock button is very hard to press on if I want to lock or turn my phone off now. I have no idea how this happened to my phone or if it can be fixed at an Apple store because I don't think that I have a warranty on my phone. At the moment I am using assistive touch to lock the phone but it is extremely unconvienent for me since I am constantly texting and on social networking sites which result in me constantly locking my phone.

iOS 6.1.4 now no WiFi at all iPhone and iPad iPhone 5

Hi MistyYoung,   The troubleshooting steps outlined below should help you with your Wi-Fi connection:   iOS: Troubleshooting Wi-Fi networks and connections  Basic troubleshooting Tap Settings > Wi-Fi and turn Wi-Fi off and then on again.Verify that you are in range of your Wi-Fi router or base station.Confirm that your Wi-Fi router and Cable/DSL modem are connected to power and turned on.Check whether other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.Update your Wi-Fi router to the latest firmware.For AirPort Base Stations, refer to this article for information about firmware updates. For third-party Wi-Fi routers, check the manufacturer's website for details on updating your firmware.Restart your iOS deviceHold the On/Off button until "slide to power off" appears. Slide to power off your device. When it is off, press the On/Off button to turn it back on.Try restarting your Wi-Fi router by turning it off and then on again.Note: If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.Reset network settings by tapping Settings > General > Reset > Reset Network Settings.Note: This will reset all network settings, including passwords, VPN, and APN settings. If this does not resolve your issue, refer to the article for more details based on the symptom you are having. I hope this information helps ....Have a great day!  - Judy

Battery Drain issue while recording video Iphone 5

Iphone 5 that I've had for less than a year seems to have horrible battery life. I'm mainly on wifi all day long with very strong signal. Most of my 8-10 hr day is occassionally checking my hotmail or exchange email.  My Time since last charge currently at 43%: usage is 3hrs and 34 minutes, and standby time of 9 hours and 35 minutes.  The strangest issue I'm having is when I record video. I'll usually record 2-3GB worth of video (over 8-10 videos) in a day depending on what I'm uploading to youtube. I'll record a bunch of video, and look at the battery life. It will drop down to 2-3% after recording, and sometimes even shut the phone all the way off. Press the power button and it blinks at you to plug it in. I'll go plug it in, and when it powers back on, it will be anywhere from 20-50% power (1 minute after plugging it in).  Yesterday it was down to 3%, so I powered it off, then back on again, and it jumped back up to 54% I've done a wipe and reset to factory and restore from iCloud and that doesn't seem to have done much.  I've drained the battery all the way dead, and let it recharge fully mulitple times, no help their either. I'm using the factory Iphone charging cable and wall charger.  Has anyone seen this before? Do I have a faulty battery? I've recorded hundreds of videos with my iphone 4 and never had issues with excessive drain while recording, and the same on my wife's 4S..Thanks

Apple have face recognizeme software like Samsung for unlock to iPhone

I need face unlocking application for my iPhone. Apple said its technology is a fastest technology. But apple don't have face unlocking app like Samsung and another handsets. Jail broken also have this app but apple?Apple only allow rubbish and fake application on apple store. Because I bought one face unlocking application form apple store. But it's not working. How apple allow to this type of application.

PLEASE HELP iPhone 3G

My iphone 4 powered off by itself while i was using it. I know it didnt go dead, becuause it had 40% battery left, It will not charge, and my lock button is broken. It will not come on at all when i plug in the charger. Can someone please help and tell me if there is anyway i can power it back on myself?

erased photos iPhone 5

I put my pictures on a new Iphone. Then I restored my old info from my old phone on my new one. The pictures got deleted. Is there any way to get them back? These pics are so important to me. They are of my baby nephew who passed away and I am so sad. Thank you for any ideas. I feel like I may have to look into some kind of forensic restoration for the photos, but honestly, I would just do whatever it took to get them back for our family. I should add that technology is certainly not my forte.... Thank you to everyone for any ideas; I would really appreciate some help with this.

My iPhone 5 won't stay powered down.

I am able to power down my iPhone 5, by sliding the red slider. But then about 30 seconds later, it powers back up by itself.  I've already done the Sleep/Snooze button and the Home button together for 10 seconds, but to no avail. Any other suggestions?

Ringer not working iPhone 4S

When a call or text is coming throug there is no sound. The settings seem fine. When I switch the side button to red nothing happens. What used to happen would be the bell sign would come up with a line through it indicating the ringer was switched off but now nothing happens whichever way I switch it. Vibrate is switched on in settings but it isn't vibrating either. Interestingly the alarm is working so the sounds are not completely gone.  I have powered it off an back on etc., but it hasn't made any difference. Any advice. Thanks Paula

iPhone 4 unlock help

My iPhone 4's from Japan and it's still locked. The only way that I can use it is through Gevey Sim. It's still in version/iOS 4.3. Any ways to update/unlock my phone to iOS 6? Home button's not working now so I need to have the assistive touch already.

iTunes cannot find update server iPhone 4

After months and months of not being able to update my iPhone 4 to the new technology due to storage usage, i was finally able to. Now after two hours of waiting, my phone says it was verifying the update. My phone turned off and then turned back on and i got the plug into iTunes icon. After i plugged it in it says that the iPhone update server cannot be found.

iPhone 4 battery drain when powered off

Lately I've been turning off my phone and when I turn it back on battery is drained. Yesterday I turned it off at 80% and when I turned it back on 3 hours later it was at 62%. Then today I turned it off at 50% and when I turned it back on it was at 32%! Does anyone know why my iPhone is losing battery even when it's completely powered off? I feel like it shouldn't be losing any battery at all

Wifi greyed out on Iphone 4s

All of a sudden I lost my wifi signal....Checked out the settings and the WiFi is off and unable to turn it back on....i have powered down the phone...i have done a full restore and the wifi switched remains greyed out....any suggestions?

Battery life-iphone 4

Well I tried turning off the Bluetooth, turning off WIFI, turning off location services, and all Push activity.  After all of this my battery lasts about 8 hours.  I guess I could keep the phone powered off but I think that kind of defeats the purpose of owning the phone. Any studies on the lifespan of an iPhone 4 battery?  My applecare warranty runs out in a few months.

What happens when you follow all steps in this article but your 4s repeatedly gives you an error code 9 and you've changed cords AND computers and nothing working

My mom passed me her phone as she couldn't get it to restart.  I got it to charge and restart in recovery mode.  However, I've tried all steps on this and many other forums and it is stuck in "trying to restore".  On the phone, it will blink a white screen, show the apple logo and a progress bar then quickly disappear then on the computer give me error code 9.  I have tried 3 different cords, on both my MacBook Air and my iMac.  Same results on both computers.  She purchased a new phone as she couldn't do without, but would love to fix this phone and give to one of my children.  This phone has not been jailbroken.  Any help would be sooooo appreciated!  Not sure what will happen if I try to take this to Apple.

Iphone 5 no longer connecting to bluetooth in car

My Iphone 5 has been connected succesfully via bluetooth to my car for the past 5 months (Ford Fiesta).  Yesterday I went to use it and it wont connect, I powered off the phone, turned bluetooth on/off still not working. I debonded all phones from the car and went to start afresh but that wont work either. When it is searching for devices it just seems to be stuck?  I tried another Iphone 5 in my car and that connected no problems at all. Anyone have any ideas, it clearly must be the phone but wonder what on earth I have done.

Lock button not working still have warranty. What I have to iPhone 4S

Hello!  Yesterday my lock button stopped working. I still have my warranty but the problem is I live in Belgium and there is no Apple Store there. Is there any way I can get my phone repaired without having to go abroad? I'm now using assistive Touch but it just doesn't feel the way it should... Greetings & thanks!

White screen no lock button iPhone 4

I opened Instagram on my iPhone 4G this morning and nothing loaded, it's stuck on a blank white screen. I can see the black bar at the top that tells me I'm connected to the internet and the battery, but the rest of the screen is plain white. I have the assistive touch on because the lock button is jammed, and I can still go into its little menu, but when I press the home button (either on the menu or on my actual phone) nothing happens. I've been trying to turn it off but, again, the lock/power button is jammed, and it hasn't been working. I read that you can hold down "lock screen" in the assistive touch menu, but when I do that nothing happens either. I plugged it into the wall and into iTunes on my computer, still nothing.When I leave it idle, it's doesn't turn off. The screen gets dark, but it's still on, I guess it's just the back-light that turns off? My only idea is to wait for the battery to die and then charge it and hope it goes back to normal.

Replacement of iPhone 4

I purchased an I Phone 4 in Dec 2012. Since then the phone has been replaced 3 times due to variuos issues like screen flickering, applications crashing etc. However, the issue still remains. The said issue has been escalated by the concerned person at the Authorised Service Station of Apple to higher authorities.  In a situation like this where an issue is not resolved even after replacing the device 3 times, whether Apple will refund the purchase price of the phone or will upgrade me to the latest technology available in the Market ie an I Phone 5?

Why apple no something new. for IOS like new technology. something no boring like have now iPhone 5

i have love year in Apple Product im from PUerto Rico. But I like Something New.. something more technology something more to future. i talking about to IOS.. i look first impresion is the same button and the same apps appearance. i like something like Android and the same time like APPLE.. change home visualization to something New.  the first: the button to home.. that very old fashion.. no good.. somehting like apple LOG and touch to make the function like the button is more better..Second: Change some IOS and Put something new, more technology, something more future.. i talking about but in my mind i see the icons news the form to see the Screen.  The First impression to see iphone 5.. i no more like that 4S.. the specify no like.. is something with some errors... the videos no have the better definition. the imagen look distortion

Jailbreaking iPhone legal so why Apple standing in way iPhone 4S

Under an exemption in the Digital Millennium Copyright Act (DCMA), jailbreaking the iPhone has been kept legal through 2015. Given the aforementioned, along with the indisputable fact that "tweaks" exist, allowing jailbroken devices to build upon Apple technology, thereby enhancing the users experience... Why does Apple continue to stand in the way by providing roadblocks to what has been deemed legal?

I have virtual home button on my iphone 4 which also called assistive touch and it randomly turns on time it likes calls people randomly and other funny buiness. have same problem solutions

Hi peoplesI have a badly behaving iphone 4 that I have put the virtual home button onto (assistive touch).The problem is that it randomly calls people, and voice control turns on whenever it feels like it also...! The only way I can get it to turn off is to plug into my imac, itunes and configure...Anyone had this problem and have a solution?

This iphone not recognized and cannot de activated for service. Please visit your nearest apple store for more information

You're not addressing Apple here, just iPhone users, please don't provide your personal data like serial/imei numbers Have you tried this article? http://support.apple.com/kb/ts3424

Ask other users about this article iPhone 3G

please need to apdete softower

Will Sprint iPhone 5 work on Verizon's network if i install VZW s

I appreciate the info however Verizon supports both CDMA technology and 4G LTE.  LTE is a SIM based technology.  All Verizon 4G LTE handsets use SIM Card technology...most of them use a Micro SIM.   The iPhone 5 specifically uses a Nano LTE SIM

Iphone 5 charger

my Apple Iphone 5 charger is broken, I think its a fault with the technology because as far as I can think I've done nothing to mistreat or tamper with the item,I'm wondering if the 1year Apple guarantee would cover my charger and allow me to get a new one with no costs. 

iPhone 4s not charging

My iPhone 4s is not charging.  Last few days it was eating up the battery life quicker than usual.  Tried doing all the power up deals, turning off then on, even a restore.  It is now completely powered off and not turning on even when plugged in.  I'm out of ideas.  A little help please!Thanks

water damage iPhone 4

With technology so advanced,  can we not do something to protect the phone from rain.  I had my Iphone4 in my purse rain from the store to my car in a down pour and Apple is telling me that it will cost $149 replacement cost from water damage... Seriously???  That seems a little extreme in this age that water damage damage would cause this problem..

After complete restore of iPhone 4 it still keeps turning off and has to be powered up again

We have been having trouble with our iPhone 4. It will just die. I researched the web and was able to find the information to restart it by pushing both buttons. This resets it, but does not last. I did a complete reset on the phone then updated it, but it continues to turn off and has to be restarted. It is out of warranty, any help would be great.

Advisor 612 .m. Hello My name Nate Welcome to AppleCare Support Please give me few moments to look over your information. Please note In event our chat disconnected due to systemconnection issue I'll email you your case numbe iPhone 5

I just started to get a SIM Failure Pop up on my iphone 5on Thursday while traveling and using Maps fornavigation. I cannot seem to remove or repair this error.I have gone to yoru support page and followedinstructions on how to reset network.I first tried to send a text and failure came up. Then resetnetwork and text went through, but pop up still came upwith Sim Failure every time I turn my phone on.I also followed instructions to remove Sim Card whenturned off and Reinserted it and that did not work either.What do I do? I have powered off, updated phone andanything on yoru site I couldl handle myself to do.Can you fix this? Or is it a Verizon Wireless issue?

Vertical Grey lines iPhone 5

I dropped my iPhone from waist height flat onto the back (I have a zoogue case on it), and now grey vertical lines appear down the left side of the screen. I have powered off holding the home/power button, but nothing changed. I can't swipe to unlock it, so I can't type in my password in order to back it up over the cloud/my computer before resetting it. Has this happened to anyone? Suggestions? Home fixes? Or am I helpless?

SOTWARE PROBLEM IPHONE iPhone 5

I have recently purchased a new Lexus GS250 car which requires a phone that will connect to the internet using (DUN) dial up networking.Im lead to beleive that the Iphone has never had this technology as it is quite old. Im also lead to beleive that a Blackberry will connect tothis technology. My phone is an Iphone 5 can apple adjust the software to enable this function or not.

Iphone 4S will not allow WiFi to be turned ON

Hello Apple Commuinty, Recently my partners iphone will not let her to connect to WiFi as On/Off selection under WiFi is greyed out. We have tried all info shown in article TS1559 and still no joy. Any help would be much appreciated. Thanks,Mike

Why i can t open book I just downloaded to my iPhone 4

I just downloaded a book from iTunes store called "iTec" which is apparently a free magazine of technology. I have it on iTunes but as I read in other discussions I can't open it from iTunes. So I synced my iPhone 4 which is still NOT with iOS 6. My iBooks is updated. Someone knows what's the reason for this book not to even appear in my iPhone (iBooks app)? I will thank you so much.

IPhone 4S stopped reading S card after 6 months

I have iPhone 4S it has a H2o SIM card that's worked for about 6 months no problem then one day it said SIM card failure I powered phone on/off once and started working again. Two weeks later it took 3-4 times of me cycling power on/off and removing SIM card and reinstalling it in order to get it to work. Then a week later it did same thing but took even longer. Now it won't read at all and I thought it was SIM card so I went and bought a new SIM card but no change, I looked online for help and even tried to put tape on tray/card like someone said but no change(if I even putting the tape in right place. I tried several different ways) Nothing seems to work. My phone was manufactured between 19-25 of March 2012 so hopefully I can get warranty but not original owner so not sure. Does anyone have any idea what can cause this? Why hasn't Apple fixed this problem since its been happening for a long time

Verizon iPhone 5-UNLOCKED

There is an article today indicated that the Associated Press has discovered that the iPhone 5 from Verizon Wireless is unlocked and will work with an AT&T sim on the AT&T Network.  The article did not state if the phone will also work on other networks.  A Verizon spokesperson has verified that indeed their version of the iPhone 5 is unlocked.

My iPhone stopped rotating screen can someone help me.

It is iPhone 4, it was good all these days.. I am not sure this issue is after upgrade to iOS 6. I checked all options like "no orientation lock" did a reset ect. Still it is not rotating automatically. Everytime I need to rotate by assistive touch to rotate screen..   Let me know if any hardware troubleshooting steps can be folllowed.

HomeLock button stopped working iPhone 4S

My Iphone 4s said I was running low on storage, so.. I went to settings>general>usage and began to delete the apps that took up unnecesssary space.. Then I tried to return to my home screen, but my physical and assistive touch home buttons and my lock button did absolutely nothing. I know that it is not a hardware malfuction as when I double click my home button I get zoom/assistive touch options.Im worried that this is a consequence of deleting something I shouldnt have. I am now stuck on my settings page and although I can maneuver around it perfectly fine.. Please help!!

iPhone 5 App store Shows Updates 4 but won t show which apps to update

FYI guys. I powered down my phone for a couple hours, then went back to the App Store. It had a fifth update, but this time it allowed me to complete my updates. Dunno if that helps you guys.

I lost my iphone 4S recently. I cannot contact my number and also cannot access it through icloud find my phone utility. Are other methods to find it as it stated as smartest phone available

As stated, iphone4S is the smartest phone available. I lost my iphone4S recently and the person who took it, immediately powered it off. I signed in icloud and put my phone in stollen mode using Find My Phone utility which is still pending. I got the sim blocked and reported to police. They will deal it in their own way. My question is: are there other methods to trace my phone?

iphone 5 screen suddenly turned off

Im a iphone5 user, also I am using the IOS 6.1 system.but nowadays I am facing to a terrible problem.The phone suddenly powered off when I open a app on the phone,and the screen become black slowly, and then the white apple come here. after that,sometimes it may become good. but the problem is still exist.

why my LED light not turn off iPhone 4

A few days ago, the LED light came on and won't turn off - not even when powered down.  I do not have any flashlight apps or anything that uses it other than the camera, what should I do?

My Contacts Journal Professional CRM Journal crashes at initial seconds of iCloud Migration. Has with this application experience this situation. developer has been contacted. iPhone 5

Dear Contacts Journal Support Team, Each time i have been trying what you put up for me,i always delete The Application Completely,then go to iTune Apps Store to re-download it. I know the apps store will not give me an old version,that is why i do not use my Mac or iMac to replace the application however this has also been updated on my Macs. I reiterated in my message yesterday that,it is not that what you asked me to do is not working or i did not follow your instructions into details. I did follow every steps you stated. The end result is that, WHEN IT REACHES DATA MIGRATION,THE SCREEN WILL BE BLACK OR LIGHT BLUE BLACK,WITH A WHITE SCROLLING LINE THREAD ON THE DEVICE SCREEN,MEANING MIGRATION IS ABOUT TO TAKE PLACE. THIS WILL MOVE FOR ABOUT 2 or 3SECONDS,AND IT WILL CRASH. I have tried this several time,i do not mind starting all over again,i just want it to work with iCloud. We can give you feedback,and i praise your effort for not getting tired to respond. This is a good and real customer service assistance of which i really appreciate. My devices are up-to-date,and the application i download is the latest version. Please let's makes this application work,there is non like it on The Apps Store. So you should be proud of your work and your innovation which i see as very powerful as well as extremely useful. But when it becomes unworkable it render all my eulogies to your effort meaningless. Thanks for contacting me again and i hope you will make it work again. Please forget about my previous DATA,i want to start it NEW. But you can not turn ON &amp; OFF even the iCloud on Contacts Journal. Thanks a LOT. The Reverend Canon Dr. IBITOYE. Sent from my iPhone 5⃣ Highly reliable especially when you are on the GOOOOO!!!!! Grab one for your own use,you will never-REGRET HAVING ONE!!!!! On 13 Feb 2013, at 07:46, Contacts Journal Support <support@zaal-llc.com> wrote: Thanks. Can you confirm this step:- make sure all devices are updated to iOS6.1, and running the latest version of the app (3.3) [you can check if you have the latest version of the app by going to the App Store on your device, then checking the Updates section to see if you see any update for CJournal] - Another way to check is when you open CJournal, go to More -> Contact Us -> About page -> it should show the current app version. This is very important. If you are running the previous version of the app (3.2.1), then this crash will definitely happen on iOS6.1. You need to upgrade the CJournal app to the latest. After updating the app, you will have to follow the same steps as before, including cleaning up the iCloud database. Regards.  On Feb 12, 2013, at 7:13 PM, ADEBAYO ADETOYE ALABA IBITOYE <info@adetoye50.com> wrote: Dear Sir / Madame, Thanks for your lengthy information which is highly and diligently consummated and extremely digested. All what you indicated in your last mail,i have done it and all efforts is TO NO AVAIL. 1. It does clean all the devices but at the start of MIGRATION,the application crashes away and off. This has happened at least more than 5 to 7 times on one device. I have got main 2 iPhone 5 main lines,the other lines are subsidiary to my European lines and Dublin. So,i do not on or try to set them at the same time. 2. Please,kindly see it in this way,look at the year you have released this application,i have not made or bombard  you with this kind of problems.  3. I am an old man,i love the progress of our younger ones in technology. It is just a shame i was not born to the computer and application age,it pains me. Because i know i embrace and love technology,even at this old age. So i can not do anything to destroy your work,i will rather support you for progress so my up spring will also progress in all their discipline. Also remember my vocation as a priest,my position is to encourage,correct and not to destroy another persons efforts and labour. Above all,i just finished trying it twice now,at the migration point,it crashes out in few seconds when it comes with that line of migration. The time in London now is 03:10 in the morning,this is what i suffer on this application: SLEEPLESS NIGHTS. If there is any other one like this out their that can take files,journals,documents,ToDo's like this one. Please let me know,i do not mind how much it will cost me. I just want it to work. Thanks and look forward to your response. Regards, The Reverend Canon Dr. IBITOYE. Sent from my iPhone 5⃣ Highly reliable especially when you are on the GOOOOO!!!!! Grab one for your own use,you will never-REGRET HAVING ONE!!!!! On 13 Feb 2013, at 01:00, Contacts Journal Support <support@zaal-llc.com> wrote: Thanks. We just sent you an email an hour before you sent this one!! It had instructions on how to overcome this particular problem "Cannot sync since another device is syncing at the same time". It doesn't look like you followed those instructions at all.  This is our detailed feedback, so please read and follow them closely::- you can only get this message when you are trying to sync to iCloud with CJournal. It means that something else got stuck while syncing with iCloud before, and it needs you to clean up the iCloud database for CJournal (as previously instructed, and repeated below)- there is no hope for us to recover your previous data. The best we can do is to get the app working again with iCloud, by cleaning up your iCloud data for CJournal- your old data was previously wiped out when you cleaned up the iCloud database without backing it up. There isn't any chance that we can recover that. Maybe the Apple iCloud engineers can restore that for you (though I doubt it). If they do, then let us know and we can figure something out.  Meanwhile, follow these instructions for resetting your iCloud data:- make sure all devices are updated to iOS6.1, and running the latest version of the app (3.3) [you can check if you have the latest version of the app by going to the App Store on your device, then checking the Updates section to see if you see any update for CJournal]- make sure to turn off iCloud sync option in CJournal, on all devices- To clean out your iCloud database, you have to go to the Settings app -> iCloud -> Storage and Backup -> Manage Storage -> Documents and Data -> Show All -> look for Contacts Journal. (if you don’t see it, then look for “icloud” with a blank white icon). Here, press the Edit button, then the Delete All button. This will clean out your iCloud database. Note that it will take a few minutes for your data to be deleted from your other devices, and you shouldn’t try syncing any of your devices to iCloud in the meantime. - Now restart all your devices by powering them down, then power them back up again.- Now, wait 5-10 minutes for the delete to go through- On one of your devices, with the latest data, turn on iCloud. If it gives an initial message saying "iCloud data already exists", then press Cancel. It means it hasn't updated from iCloud that you deleted the data. You'll have to open the Settings app and go to the same Show All page again, just so the device tries to connect to iCloud again.  Wait a few minutes before trying to enable iCloud again.- After it's done transferring the information to iCloud, wait a few minutes, then connect your 2nd device to iCloud and let it connect with the existing iCloud data. If it gives a message saying "First Time iCloud Sync", then press Cancel.  It means it hasn't detected the data you just uploaded from iCloud yet. Try again in a minute.  Please follow these instructions closely. Let me know any instruction isn't clear to you.Regards.    On Feb 12, 2013, at 3:57 PM, ADEBAYO ADETOYE ALABA IBITOYE <info@adetoye50.com> wrote: Dear Contacts Journal Support, I am so disappointed as you have not deem it right to make a follow up enquiry about my problems of which you were aware about all my Troubles. I keep you inform of all my efforts with apple iCloud Department and what i was told. I did not delete any of my files from Contacts Journal from my iCloud Account as one of my iPhone 4S still contains a 75% of some of my data. This device has been switched off since. Any attempt i made to use iCloud  on contact journal always comes up with a message i have related to you in my former message that: Contacts Journal encounter a SYNC problems from iCloud and that 2 devices can not be Sync at the same time; while all other devices are actually switched off. I am sending this Note now as the time limit given to me by iCloud Team will expire tomorrow. As i have said,this application has beautiful features but to make it work and Sync with either iCloud or Dropbox is a problems. I mean,about 8 devices can not have these problems at a go while other applications link with either iCloud or Dropbox are working on all these Devices. I can list all these for you if require as apple iCloud Team do check this as well. The iCloud restoration you sent me does not work,but i think this has teach me a great lesson as not to rely fully on an application like this anymore. I count my loss,my time and STRESS,i can not but let you know how i feel and my pains,frustrations and disappointments on this application. I have been using this application since it has been introduced,i know all the ups and downs,but not like this. I hereby appeal to you to sort out this PROBLEMS: "PROBLEM WITH iCloud SYNC: can not sync since another device is syncing at the same time: please wait and try again." The iCloud button will not even switched on.  I look forward to hear from you. Regards, The Reverend Canon Dr. IBITOYE. Sent from my iPhone 5⃣ Highly reliable especially when you are on the GOOOOO!!!!! Grab one for your own use,you will never-REGRET HAVING ONE!!!!! On 12 Feb 2013, at 22:00, Contacts Journal Support <support@zaal-llc.com> wrote: You can also go through the iCloud reset process again. That should get everything back in order again with iCloud. But there is no way to restore your old data unfortunately, since the Delete All wiped it out.  Instructions for resetting your iCloud data:- make sure all devices are updated to iOS6.1, and running the latest version of the app (3.3)- turn off iCloud sync option in CJournal is it is enabled on any device- To clean out your iCloud database, you have to go to the Settings app -> iCloud -> Storage and Backup -> Manage Storage -> Documents and Data -> Show All -> look for Contacts Journal. (if you don’t see it, then look for “icloud” with a blank white icon). Here, press the Edit button, then the Delete All button. This will clean out your iCloud database. Note that it will take a few minutes for your data to be deleted from your other devices, and you shouldn’t try syncing any of your devices to iCloud in the meantime. - Now restart all your devices by powering them down, then power them back up again.- On your device with the latest data, turn on iCloud. If it gives an initial message saying "iCloud data already exists", then press Cancel. It means it hasn't updated from iCloud that you deleted the data. You'll have to open the Settings app and go to the same Show All page again, just so the device tries to connect to iCloud again.  Wait a few minutes before trying to enable iCloud again.- After it's done transferring the information to iCloud, wait a few minutes, then connect your 2nd device to iCloud and let it connect with the existing iCloud data. If it gives a message saying "First Time iCloud Sync", then press Cancel.  It means it hasn't detected the data you just uploaded from iCloud yet. Try again in a minute.  Hope this helps.Regards. On Feb 7, 2013, at 7:19 PM, Contacts Journal Support <support@zaal-llc.com> wrote: Hi,Regardless of what Apple technicians say, the simple fact is this:- you went and did Delete All for your iCloud data ... now all your iCloud data is gone. There's no way to bring it back. We certainly don't have the power to bring it back; maybe Apple technicians do. Have you asked them about this?- your only hope is to restore your device using an iCloud backup, from before you did the Delete All. That might restore your data to a previous state. We sent you this link again: http://apple.stackexchange.com/a/75394/11236If the Apple technicians can help you through this process, that would be even better. There is honestly nothing we can do at this point. There's no bug to fix. The problem is you did a Delete All of your iCloud data, without making a backup first. If you had a backup of your data, we could be able to help you, but that data is nowhere right now.  Regards.  On Feb 6, 2013, at 10:23 AM, ADEBAYO ADETOYE ALABA IBITOYE <info@adetoye50.com> wrote: No, not at all,The apple Technicians did run series of Test on both my account and The Application. It was conclusive that the application is not communicating both with devices as well as iCloud Proactively,this is one of The Application i personally rated 5 Stars and both iPad and The iPhone ones i have never made any complaint. I gain nothing from spoiling another persons Job and effort. But when something needs to be repair,i think it need to. It crashes on my 4 iPads and all my iPhone series. Please apple has the conclusion,you are the one who can fix it. Apparently my screen was shared because they can see through all my efforts since last Night. I am very DISAPPOINTED... For now i am looking towards your end to get it fix. Apple policy still remains on Third Party's Application. Looking forward to hear from you. Many Thanks, Dr. IBITOYE. Sent from my iPhone 5⃣ Highly reliable especially when you are on the GOOOOO!!!!! Grab one for your own use,you will never-REGRET HAVING ONE!!!!! On 6 Feb 2013, at 15:58, Contacts Journal Support <support@zaal-llc.com> wrote: Thanks for the update. We would love to fix the problem for you. Unfortunately, since you deleted all the iCloud data without creating a backup first, there's not much we can do from our end. I wish we had some control over this. The best option really is to look for your iCloud backups, and try to restore your data to your iCloud backup. Did you discuss this with the iCloud technicians from Apple? I'm sure nothing was wrong with their iCloud system per se, but did they focus on recovering your data (after you explained the problem to them in detail)?At the moment, the only hope we have is to restore one of your devices from an older iCloud backup. You probably want to do this in the next day or so, otherwise it might get lost. This might have been something that I was hoping an Apple technician would be able to walk you through.Hope this helps.Regards.  On Feb 6, 2013, at 5:13 AM, ADEBAYO ADETOYE ALABA IBITOYE <info@adetoye50.com> wrote: Hello There, i have just finished or apple has just finished with me now,and i was opportune to be attended to by one of apple most senior iCloud Engineer or Technician. We were on this problems for couples of hours,apparently they could detect all my logins through out the night on this application. It was concluded that nothing is wrong with my iCloud account neither with iCloud in general as all my other applications is working fine. What this implies now is that they i.e. apple engineers refer me back to you as the developer of this application. The application is not communicating with device as well as to have a good Synchronisation with iCloud. They asked me to inform you that i have suffered as an elderly man through out the night and up till now nothing can be done from their end. They want you to look into the application and that    it will be monitor from their end for the next couples of Days as if i or others will get all their Documents stored in the iCloud. The Senior Technicians might get inn contact with you if there is NO remedy to this gruelling and gruesome situation that this application has put and expose me to since 17:00 Hour yesterday evening. I will hereby advocate for an improvement and utmost adjustment to this BEAUTIFUL APPLICATION. I know it can be made to work without any stress and PLEASE DO IT. MANY THANKS, The Reverend Canon Dr. IBITOYE. Sent from my iPad4⃣Highly reliable especially when you are on the GOOOOO!!!!! Grab one for your own use,you will never-REGRET HAVING ONE!!!!! On 6 Feb 2013, at 08:23, Contacts Journal Support <support@zaal-llc.com> wrote: Hi,At this point, I don't think Time Machine backups would help. The only thing that might be possible is if you are backing up your iPhone or iPad to iCloud. You can check this in the Settings app -> iCloud -> Storage and Backup -> is iCloud Backup turned On? It will also show you the Last Backup under the "Backup Now" button. If this is on, you can try to restore one of your devices to this backup version. You can follow these instructions: http://apple.stackexchange.com/a/75394/11236You might also want to consult an Apple Genius bar if you have an Apple store close-by or if it's convenient for you to do this over the phone. Hope this helps. Really hope you can recover this data.Regards.  On Feb 5, 2013, at 9:07 PM, ADEBAYO ADETOYE ALABA IBITOYE <info@adetoye50.com> wrote: Hello, Many Thanks, apparently i do use i cloud Sync on all my devices,but,i went to the FAQ where it says i should delete the cloud,this is the source of my Problems,apparently i would have contacted you earlier than this as it seems the latest update has been bugged,but i still manage to use it though. As soon as i delete the grey cloud,i lost everything on all my devices,all my 4 iPads,all my iPhones,my last result now is you,i can even taste any sleep as i need this file BADLY.. My last result is if you can put me through either on my Time Machine if that will still be intact. I have browse to see how i can get this work from any source. PLEASE KINDLY HELP...  My Regards, The Reverend Canon Dr. IBITOYE. Sent from my iPad4⃣Highly reliable especially when you are on the GOOOOO!!!!! Grab one for your own use,you will never-REGRET HAVING ONE!!!!! On 6 Feb 2013, at 03:38, Contacts Journal Support <support@zaal-llc.com> wrote: Hi,Thanks for your email. Were you using iCloud sync? When did you upload these missing documents? Do you use multiple devices ... if so, which device did you use to upload the documents? Did you use the "Transfer over WiFi" method, or did you use "Open In" from a different app? Let us know and we can see if there's any way we can help.Regards.  On Feb 5, 2013, at 5:14 PM, ADEBAYO ADETOYE ALABA IBITOYE <info@adetoye50.com> wrote: Dear Contacts Journal Support Team, I am sending this mail to let you know that i have been encounteringserious problems on my CONTACTS JOURNAL FILES for the past 6 to 7Hours. I have read all the procedure on The FAQ as well as deleting thisapplication on all my devices also i tried to go to Manage my Data aswell as resetting everything stated on the FAQ. But all my efforts isto NO AVAIL. I can get all my ToDo's and other Logs. But on my FilesSection where i some important Documents and folders,it is just comingup as loading,and if click any of the files,it will either says ERRORor THIS FILE IS EMPTY. Contacts Journal is a very good tools for me,but,i must confess thatas at this Time 01:05 London Time in England,i have been on thisproblems since 17:30 Tuesday the 5th of February 2013. I need to pullout a paper i have saved in This Journal to give a Lecture ThisMorning. Please i do not want to loose all my files as i have got vital andprivate documents stored and saved on this Application. I will be delighted if there is a way of retreating or getting thisDocuments back as they are very vital to me. Looking forward to hear from you in earnest. My Regards, The Reverend Canon Dr. ADEBAYO ADETOYE ALABA IBITOYE. St. Alfege Church,Church of England,Anglican Comm,Greater London,England,UK.

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