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Cracked iphone 5 screen. App booked with Genius Bar this sat. How long do apple have phone to fix or do they give you replacement there and then?
I have a brand new iPhone 5 which cannot access the server without WiFi, I have restored the phone and network settings even replaced the nano sim but the Optus Store states that I now need to replace the phone at an apple store but the nearest store is an hour drive is there another location where I can replace the phone around the Bankstown area?
I got the iphone 5 about 6 months ago and have had wifi reception problems the entire time. I spend most of my time in my entertainment room (studio) which is on the opposite end of the house from the router. I have an imac, an apple tv2, an ipad, and (2) iphone 4 all using the same wifi and housed in this same room. They all have no problem picking up the signal and staying connected. My wife and her son both have iphone 4S and never lose connection when they are in my room. It's very frustrating because I was so excited about being able to mirror my phone through the apple tv and hd tv. I own an AT&T iphone 4 and a Verizon iphone 4 that aren't capable of mirroring. I have the original ipad which isn't capable of mirroring. My wife's 4S and her son's 4S are both capable and do it with ease but it's their phones, not mine. So I stayed patient knowing I would get the next upgrade and it was just a matter of time. Wrong. Between 5 phones, a desktop, a tablet, apple tv, PS3......My iphone 5 was the only one that won't connect. I am not talking about it loses the signal or cuts in and out, I am saying you have to walk halfway down the hall to even get it to detect the signal in the first place. Not a chance in **** of it actually staying connected to it. I talked to apple Support about the problem and asked if the iphone 5 had a weaker antenna or if there was a setting that needed to be adjusted. They were polite to me but in so many words let me know that my assessment was ridiculous and news to them. Well okay, no big deal, I just chalked it up as that maybe I got a dud this time as far as the antenna goes. Then, about a week ago, I dropped the phone and shattered the front glass and lcd. Luckily I had insurance and was able to get a brand new replacement. The problem is the antenna reception is exactly the same. So this was not an isolated incident and I wasn't crazy for asking about it. I don't see how they haven't received tons of complaints about this issue. I love apple products and probably just expect perfection because I have never had any major problems with any of my apple devices. But it is an unpleasant surprise that the newer model takes several steps back on such an important feature. Sorry for the rant and I remain positive that this issue can be addressed, if it hasn't already. P.S.....The iphone 5 that I got two days ago has an awesome new feature. If you are using the phone for an actual phone call, the person you are talking to can't be heard whatsoever. If you can get them to talk really loudly and repeat themselves at least three times, you will have a greater chance of comprehending the purpose of the call.
Again I stand corrected w, thanks, I read too fast.
HelloMy son has typed in my passcode wrong on my iPhone 5 and it says 'iPhone disabled please connect to iTunes'I had rung O2, and they said that the only thing they can do is do a restore on the phone but then everything will be deletedI'm not bothered about the apps getting deleted, it's the photos and videos I am most worried about because they are of my 4 month old daughter since birth and these are the only photos that I have of her. I have only sent around 20 photos to family and friends so if I lose all these photos on my phone then I will only have 20. There are over 2000 pictures of her on my phone so I really really need to get them back I don't have iTunes, I have never downloaded it or anything. I have always taken my pictures off just by plugging my phone into the computer, going to My Computer and copy and pasting them like that but I have not done this in 2 months and there are so many photos and videos that will be lost.I downloaded iTunes, logged in using my email and password but every time I connect my phone it keeps saying for me to put my password in on the phone but the numbers aren't on the phone screen.Is there any way I can get my photos back?Can apple get them back for me?Please help
My iPhone 5 IMEI no says it is purchased from USA whereas I had bought it in Hong Kong. It's still under warranty. The Sleep/wake button is not working and I would like to know whether can I get a replacement under warranty at an apple store in Singapore? I reside in India and there are no apple Stores located here. Nearest to me is Singapore. Kindly help.
The lock button on my iPhone 5 has stopped working... I don't live near an apple store, and my free 90-day AppleCare deal is up. I would like to avoid paying money for a one-time incident to use AppleCare, so is there a way for me to send in my iPhone in instead of visiting a store? Or are there other options at all? Thanks so much for your help in advance!
I just bought an iPhone 5 this past Friday for my first smartphone with Verizon, and I have been pretty happy with it so far, though I haven't been using it too heavily. Today, I had it with me all day long, and it seemed like the more I used it, it got pretty hot. Even hot to the point where I couldn't hold it in my hand in an air conditioned room. When this started to happen, I noticed a small spot in the upper right hand corner of the screen that turned yellow, almost like a sunspot. Seeing that, I turned it off for a bit, then turned it back on, and it was still there. I then didn't touch it for awhile, let it cool down, and when it did, the spot disappeared. So I brought it back to vErizon where i brought it, and by that time it colled off and the spot gone, so they couldn't help me, but they did say to bring it to the apple store and they can plug it in to see how hot it has been in the past. Is there any way that I can look at this myself rather than driving the distance to go to one, because there's not one incredibly close to me. Also, has anyone heard about this spot before? I'm worried about the heat output of these thigns because when my Otterbox comes in the mail, i'm worried about that heating up then shutting itself down, because my iPod does that from time to time in it's Defender. Thoughts? Thanks
So i was playing with my phone, put it down for a second and when i came back to it the screen was covered with black and white lines.. Ive tried to restart the phone, reset it and all but nothing seems to work. Does anyone have advice? I am overseas so going into an apple store isnt an option.
My wife's phone will not stop blinking with the apple icon on the screen. Turning it off and on does nothing. Hard restart does nothing.
My camera was working fine and taking great pictures then one day it just stopped focusing and the pictures are blurry. If I switch it to the front camera it works well and looks like it should but when I turn it back it goes back to being out of focus and I can't figure out how to fix it? Any suggestions or do I need to take it to apple? Thanks,Laurie
my sms accidently deleted they are still in iphone data base is their anyway i can get them back ?
My iPhone 4S volume isn't working. No sound when playing music. No ring or text message sound. If I try to turn volume up for ringer on side, the box appears, but no bar to show volume up or down. If I do a test ring in settings it works though. Silent switch is in the correct position. I tried a hard reboot (ignored the red slider). It worked a minute ago but then stopped again. It seems like it might have the problem when I'm trying to play music. Thanks!
Found tiny arc marks/damages on both side of my iphone 5 lightning adaptor's copper surface. I believe this caused my iphone 5 unable to charge ! Please help~ Will attach the photo of my lightning cable ASAP
due to some defect in my old iphone i got a new one but it had a dent like structure in it before it reached me I got my old phone exchanged at AASP but they say they dont hold any responsibility of the product what to do now ?? my phone is iPhone 5 its warranty expires on 10 december 2013WHAT TO DO?? DOES THE DENT MATTERS,AS ITS NOT MY FAULT AT ALL?
i need help on activating my iphone please.
I have a factory unlocked iPhone 4, I recently went on vacation overseas and was using a gsm sim from that country, naturally the iMessage and all werent working but I figured it was because I was out of the US. Since I've gotten back, and started using my old sim, my iMessage, iCloud, Facetime, and MMS messaging aren't working. It wont even allow me to activate, the buttons are gray, it's locked or something. And its not a network problem because my sim is working fine, internet, apps everything. Except for iMessage, iCloud..etc. Can anyone help?
Salve,ho appena ritirato un iphone 4 ricondizionato da un vs centro autorizzato e dopo appena di giorno ho riscontrato un grave problema durante l'utilizzo: durante quasi tutte le telefonate che faccio il mio interlocutore non riesce a sentire nulla (come se il mio microfono fosse impostato su muto), lo stesso problema è stato riscontrato con le cuffie originali apple e con il mio auricolare bluetooth della plantronics.Ho provato a ripristinare il telefono senza successo, dopo pochi minuti il problema si ripresenta. Ho provato ad usare anche altre applicazioni (es skype e registratore vocale) per verificare che non fosse un problema di hardware, infatti il microfono funziona perfettamente senza problemi.anche il controllo vocale funziona benissimo. riscontro questo problema solo effettuando e ricevendo chiamate.il problema è parecchio fastidioso visto che è quasi impossibile effettuare telefonate senza incorrere in spiacevoli interruzioni.avete altri clienti che hanno riscontrato questo problema?come mi devo comportare?
This whole problem started when I first got my Iphone 5 around christmas time of last year. And i did the normal activation of my new Iphone and syncing my old iphone 4 with this new phone. I synced everything and it was all good, but i started to get these random text from people in my message log. I soon found out that i was recieving every text that was sent to my sister. And if i replied to someone who was texting my sister it would show up like she texted them, not me on a seperate number. Also when i text my sister she would get the text but immidiatly after i sent her it, i would also get a text from myself saying what i sent her. I will literally get a text message from my own number to myself, (Weird ****). So its like my sisters text messaging is fused with mine. Its only messages though, no images or anything else. In the beginging i didnt care about this becasue she wasnt recieving my text i was only getting hers. But now just today she tells me she is getting my text too. And thats a problem! This problem lasted all the way up to about 2 months ago and then i stopped getting her messages. But i gave one of my friends my old iphone 4 and once they activated it for there own use it started to happen again. They use a seperate plan then i do and there number on the phone is different. Before i gave them the phone i wiped everything off of it. i took off the contacts, messages, everything. They use a different apple account and icloud account now on the phone. So idk why it started up again i need help. Here is some background. My whole family shares the same apple account with everything. We have seperate phones, numbers and data for the most part. But with dealing with Icloud and itunes anything like that, we use the same account. My sister uses a Iphone 4s btw. With my old Iphone 4 i had no probelms with this, everything was normal. But once i switched to the new iphone 5 this problem has occured. Idk what this is about, i havent heard anyone else with this problem, but i need help! btw my other family members on their phones do not have this problem. So i think it has to do something with the icloud but im not sure! This is a serious problem and i need help! Goodluck!
My boyfriend upgraded to an iPhone 5 recently and decided to give me his old iPhone 4, but i'm on Vodafone and his iPhone is locked to Orange. So he rang up Orange to request an unlock which cost £20 and the guy said it could take upto 28days (which seems a long time to unlock a phone) The guy at Orange said the reason for this is that the unlock has to be done by apple (which makes sense) and so my iphone would go on a list and once it reaches the top of that list it will be done - (is this true?) It's been 3 weeks and my boyfriend still hasn't recieved an email to say the unlock has been successful. I'm starting to get impatient as I didn't think it would actually take the full 4 weeks to process(i know it hasn't been 28 days yet...) - but it's looking like it will take that long at this rate... if it gets unlocked at all! I would also like to know if my iPhone 4 has been jailbroken in the past - will this prevent the phone being unlocked by apple? Any help or advice would be great
Im wanting to buy an iphone, but the phone only comes with 30day warranty. Can i buy warranty off apple, such as the apple care plan? Thanks in advance :)
I bought my iphone5 last Mar 1, 2013. However, it was stolen/lost last friday Jun 14.How can I locked it for them not to use or resell it?I'm not registered at ICLOUD. I am not expecting it to be returned. I just want the unit to become useless already so that stolen/lost Iphone or any kind of apple brand gadget will no longer be of interest by others to buy it from any thief or any person who will resell it in just a small amount.
Hey guys, I recently noticed a grey spot in the lower left corner (portrait) in Camera app (see photos with the spot below). I don't know if I had this before, but haven't noticed it until now. The grey spot only appears in Camera, I cannot see any spots while using iPhone in other ways. Also, if I take a photo, the spot stays there. Most of the times it's not visible, however now that I've discovered, it kinda bothers me.I checked the leans, it's completely clean, unscratched and I do take a lot of care of my iPhone. I also have a case on at all times. Do you have any suggestion for solution or is that a know bug? Should I register a complaint at my carrier (I'm not in US, so warranty is covered by the carriers) or can that be solved by myself (no jailbreaking, please)? Thanks a lot!
Hi, looking to unlock my iPhone 5 so I can use a world sim while in USAI'm with EE but can't wait for the six months required to be with them before the will send me a code to unlock.
My iphone 5 has continually been "searching" for two days. I had the sim card swapped twice yesterday and nothing has changed. What could be wrong and what is my next step? More info: I have reset network setting, reset my entire phone as well. It will not allow me to even go through the process of setting up the phone so I'm stuck at the beginning screen. I've tried to set it up through wifi and through itunes with no luck. Before I reset it, it wouldn't allow me to update once the searching problem began.
Hello, Before two years ago We both iPhone 4S,White,16 GB in Miami in apple INC. apple store,Lincoln road.Last week the iphone locked. But we both this Iphone for European market UNLOCKED. Please, can You help us.Best reguards,Andreja Dujic
I've had a flaky lightning connector on my iPhone 5 the past week or two, where the cord must be jiggled around to charge the phone properly, and it's continued to get worse. Just confirmed with apple that it'll be getting sent back for warranty work this week (it's a first batch iPhone from Sept. '12), so I need to back everything up and wipe the HD. Last night I ran the battery down (bad idea) and it did something it's never done before - I got the flashing red battery symbol with the cord + lightning bolt. Tried charging it via wall adapter and USB to my MacBook, and of course, nothing changed, but I also am only guessing that it's charging because the connector is flaky. After reading some posts of others' ideas on here, I left it plugged in overnight, hoping that it's been charging, and now it's completely dead and unresponsive. When I jiggle the cord around I get no response. Is there anything I can do? Any hope of reviving it so I can wipe it out? If I use my "find my iphone" app will it still work on a dead phone to wipe it out?
The problem I am having is that my iPhone 5 will connect to my wifi at home but won't connect to my wifi at work. Everyone else can connect at work with no problem with their iPhone 4,4s,android phones and iPads.The network I am trying to connect to is a secret network that I have to manually search for it and input a password. I don't have trouble finding the network the issues I'm having is whenever I put the password in it will say wrong password 10times in a row then it might connect for about 10min then it will disconnect itself and when I try to connect again it will either say wrong password or unable to connect to wifi!!!!! Please help I need wifi at work since I am there more than I'm home.Any help will be greatly appreciated. Thanks again
I have an iPhone 4s ( ios 6.1.3 ). My wifi signal was very weak, but now, it doesn't even turn on. The on-of switcher is freezed and can't be turned on. PLEASE HELP IT'S SO FRUSTRATING!
apple recently replaced my broken iPhone 4s with a new one. Everything was great, the backup on my computer worked and I had all mystuff from the day before it was replaced. However, when i plugged it in to add a few new songs, they didn't sync. In fact, my itunes never finshes a sync anymore, it just stops here for no reason. Any suggestions?
I lost my iPhone 4S and just set up my new iPhone 5 by restoring from iCloud. The Voice Memos are greyed out. Is there any way to get them back? Thanks!
hi sir i am use the iphone 3gs .one day i was suddenly deleted the ultrasnow.Then my phone was stuck in apple logo after i watch one page in wapsite that is tell redsnow install computer to iphone then i am try the trick download the ifunbox then install reasnow then reboot but my phone is stuck in apple logo.after i m watching youtupe then do the jailbreaking in my iphone 3gs .its was failed .But it was no use .my apple iphone 3gs was stuck mode in always ,i am put in charger it not connect
Hi all, Haven't been able to find anything on this. I have an iPhone 4s which I had been using to iMessage over wifi with my friends while I'm in China (took out my Verizon sim card). I got an international (China Mobile) SIM card today after unlocking w/ verizon, etc. But now my old number is not "registered" with iMessage (I checked this in messages on my macbook) and changing my number in my phone isn't helping. Is there a way that I can readd my US number so that when people iMessage my US phone number it goes to my iPhone which is now a different, international number? My apple ID still has my old number registered in it, but the Messages settings in my phone show the new international number without a means to add my old number. I'd rather use my US number over my Chinese phone number if theres a way that I can set it back to that number. Any help would be greatly appreciated!
My fully charged iPhone 4s used to last enough for 1 day. Today, I accidentally plugged iPhone into an iPad 3 charger for about 2 hours, then I noticed that it is getting abnormally hot. After this incident, the phone drains battery by decreasing 1% of the battery every minute. I went to see apple technical support, who tested and said for certain that the problem was the battery (after assuring me that it should be fine to charge iPhone 4s with iPad 3 charger!). After charging me a hefty fee, I left the store, and iphone 4s still drains battery like before. Can my phone be fixed without requiring me to get a new phone? Can I get my money back from apple techincal support, who gave me a wrong diagosis of my phone?
my iphone5 has been stolen..my IMEI ********** shows has been replaced...so can you give me the new IMEI NUMBER??i have the case and the invoice..have no idea how the apple store can change him a new one!!!! <Edited by Host>
when i get to the activation screen i get this message. this iphone is currently linked to an apple id. sign in with the apple id that was used to set up this iphone. and when i try my apple id it come up with incorrect apple id or password. p.s i did not buy this phone brand new so the apple id im guessing its linked to is the old owner. can anyone help
I recently updated my iPhone 4 to iOS 6.1.3 and am now unable to view apps on the App Store. It tells me it's has too many http redirects.
Through my gmail I received a notice that my iPhone 5 had been found in a certain location nearby. Is it possible that you continue doing this in the case it is found again?
I reset my iphone on reset all settings and media and it just goes to the apple logo and then the buffering circle. Is there any other way than holding the home button and power button since my power buttons broken? Please and thanks.
Whenever I try to sync my iPhone 4S, iOS 6.1.3, to my new Asus computer with Windows 8, I get a message saying "iTunes cannot read the contents of this iPhone. Go to the Summary tab and restore." So I go to Summary and hit restore, and it doesn't seem do anything, other than want to download new iPhone software, which always takes about 4 hours, and I inevitably end up with some sort of error that prevents it from loading. I've removed and reinstalled iTunes, and restarted my phone, but it doesn't seem to work. I would like to be able to sync to my computer, but it doesn't seem to work. Before I was on an Asus computer with Windows 7 and it worked fine, and now I can't get it to work at all. I have the same Internet Security provider as before, so I don't think that's it. Can anyone figure out what I should do? Thanks
Isn't this covered under manufacturer defects? Meaning, I should be getting a new 5 for free. I do have apple Care.
I've heard that iPhone 5 will not be able to connect in the Brazilian 4G network. Is it true?
Over the last 4 months or so, my iPhone4's download rate has progressivly slowed. WiFi is still working fine, but cellular data was noticably lagging with missed texts, slow applications, and generally slow browsing. Since then I have switched carriers twice thinking it was a problem with cellular service provider, but to no avail. This last week I have had no ability to connect to my service provider's data network, evident because that little '3G' icon at the top no longer appears in any part of the city I visit. I removed the protective case around the iPhone thinking it could be an antennae issue, but no, still not working. Paranoid, I even checked to see that cellular 3G is turned on in the device settings; it is, and I felt stupid for even doubting that it wasnt. Is it normal for a cellular phone's hardware to degrade? Could there be an enviornmental factor i'm not seeing?
Hi all My iphone 5's home button will only work when pressed at one side if you press it at the right hand side it wont work at all and some times it doesnt work at all. I have booked a genius appointment but i switched back to my old 4s because i didnt want to use the phone until this was fixed so i had to get my nano sim changed back to a micro sim, Will apple still replace the phone even though i dont have my sim to pop in it ? thanks
WELLLLLL, yesterday i merged my contacts with icloud and my sister got all my contacts. stupidly, she deleted them and now i lost ALL my contacts. I need most of my contacts and i think the design of icloud is completely stupid because of this feature. please help me... thx
Why is there not an option available to extend the iPhone warranty to an international warranty? Especially with a phone that you tend to take with you whenever you travel having to go to the country you bought it originally is a pain and sometimes not feasible. In my case : when I travelled from Hong Kong to a business trip in the Netherlands and then on to the US my iPhone 5 got stolen at the airport in Hong Kong. luckily I only had a prepaid SIM for Hong Kong in the iPhone so I went online and ordered a new simlock free iPhone 5 at the Dutch online apple store to be delivered in Amsterdam a few days later. So far, so good. I am currently in China and my iPhone 5 sleep button broke down. As I had to be in Hong Kong last week I thought I would stop by the Causeway Bay apple Store after making a genius bar appointment. They checked the iPhone 5 and confirmed the sleep button was broken and it would be swapped for a new one. However on checking my serial number they told me I had to go back to The Netherlands to get it fixed.... So here is a problem, I am not planning on being there any time soon. Why is it not possible in the global economy we live in to get an international warranty? I called apple Care and they suggested I could try in an apple store in North Carolina where I am due in a few weeks, but they could not guarantee they would swap the phone. Now the end of July I am due in the UK and from what I read now an iPhone bought in any EU country could be swapped in another EU country. so that would mean I could swap it in London? Very odd. Always travel with my MacBook Air and MacBook Pro and these do have international warranty.
Hi, when I go to wake my iPhone 5 from sleep it normally works, but about twice a day, when I press the home button it won't wake, then I try the power button and it still won't wake. But then I wait about a minute and it works again, any suggestions to fix it, or if you know apple will replace it would be much appreciated. Thanks.
I was restoring my iPhone and on my computer there showed an information that I have to wait a few seconds and my phone will start working again. There appeared that apple logo on my phone and it's stuck.... what should I do? Please help!
I have installed iOS7 software and my phone will not work now. The message displaying is unable to activate phone is not registered as part of the iphone developer program.
what do i do to get it back pleeaaaseee this is urgent !!!!!!!!! help