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See the chart below to determine whether you can upgrade your device and what you can upgrade to. If you do not have a Software Update option present on your iDevice, then you are trying to upgrade to iOS 5 or higher. You will have to connect your device to your computer and open iTunes in order to upgrade. IPhone, iPod Touch, and ipad iOS Compatibility Chart Device iOS Verson iPhone 1 iOS 3.1.3iPhone 3G iOS 4.2.1iPhone 3GS iOS 6.1.xiPhone 4 iOS 6.1.xiPhone 4S iOS 6.1.xiPhone 5 iOS 6.1.x-------------------------------------------------------iPod Touch 1 iOS 3.1.3iPod Touch 2 iOS 4.2.1iPod Touch 3 iOS 5.1.1iPod Touch 4 iOS 6.1.xiPod Touch 5 iOS 6.1.x-------------------------------------------------------ipad 1 iOS 5.1.1iPad 2 iOS 6.1.xiPad 3 iOS 6.1.xiPad 4 iOS 6.1.xiPad Mini iOS 6.1.x===================================== Select the method most appropriate for your situation. Upgrading iOS 1. How to update your iPhone, ipad, or iPod Touch 2. iPhone Support 3. iPod Touch Support 4. ipad Support a. Updating Your iOS to Version 6.0.x from iOS 5 Tap Settings > General > Software Update If an update is available there will be an active Update button. If you are current, then you will see a gray screen with a message saying your are up to date. b. If you are still using iOS 4 — Updating your device to iOS 5 or later. c. Resolving update problems 1. iOS - Unable to update or restore 2. iOS- Resolving update and restore alert messages
My iPhone 4 isn't charging and I wondered if it is a common problem, it's only a year old as I bought it from the Apple Store in New York. I've tried different leads incase it's a problem with that but they work on my ipad....help what do I do?
The thing is that i've been trying to use my iPhone 4S as master transmiter of GPS signals and accelerometer data for my ipad mini to use an app called air navigation pro, the deal is that when i try to pair my devices vía bluetooth they just seem not to recognize each other, the only way i can get them to work is by using personal hotspot or share internet option vía bluetooth, but thats the only way.I've heard theres a bug related to that, that our friends in cupertino just ignored when they updated IOS, Anyone can help me?, does Anyone has Any info about this, or maybe a solution.By the way since this may be due to my IOS instaled in my iPhone my devices are:-ipad mini wifi only IOS 6.1.3-iPhone 4s IOS 6.1.3Thanks in advance for Any info proportioned
My iPhone 4s getting turns off, when I open camera and start taking snaps. This happens when my phone battery is below 50%. Can any one tell me what would be fix for this ?
Hello, my name is Romina. I have iphone 5, but the camera don´t work, no open. I live in Argentina and y don´t know how i can give you mi Iphone to repar it.Sorry about my english.
what will i do? my phone was luck with a password
sorry for my English, I,m French... So my problem came yesterday, when I wanted charge my Iphone 4S with my plug electric my phone told me not recharge.. and after a few minute my Iphone was completed dead and now I changed the charger and I have no result... I can't open my Iphone ... Itried reset (home and power during 10s) no result.... So help me for my problem plaese thank's for your answers
Hi all, yesterday I had two requirements from my iPhone 4 and none of them was fulfilled, so I decided that this is my last Apple device. If any of you can change my mind, go ahead a try. 1st, I wanted to copy a file (pdf) from my local drive at home and then open it in ezPDF Reader. So I used NetPortalLite to access my drive and downloaded the file inside the NetPortalLite. But when I wanted to move the file to ezPDF app it didn't let. Why it is so complicated to move files between apps? I have tried to copy in NetPortalLite, then paste in ezPDF Reader... it didn't work! 2nd, I wanted to access my local drive at home to run a video file. This function is available only in paid apps, although other mobile OS have this ability. Why it is not possible to browse local drives directly from the iOS or Safari? Is it so hard to implement this function to the iOS and make it available by SMB://IP_ADDRESS or \IP_ADDRESS? Thanks
Libre office : could you please explain a little more ? Thanks
Hi, I hope somebody can help me out. I am having trouble downloading or updating apps on my phone as well as my ipad. The error I get on my iPhone states that the app is unable to be downloaded. Try again later. I've turned off and turned on my iPhone. I've signed out & back in to the app store. Any thoughts?
I attempted to use my iphone 5 camera, however the shutter will not open. I have tried cleaning the lense with a microfibre cloth, as suggested in troubleshooting, however it has not worked. Any suggestions on how this can be fixed
There was a wrong buy , an app called mobile selling platform. For travel agents to do their flight booking thro ipad . . This happened by mistake , as normally when u download any app it would ask for the password , but some how this time it did not and the down loaded happened . I tried stopping the down load by putting off the power button , but still did not work . Hence this situation. I tried reporting a problem thro the link in the invoice , but to no success .error is reported . I need a refund and reversal . As I have of no use of the apps . I am no travel agent and tried calling the India office but was told that they had closed for the day . So then I posted this query on the communities to seek help in sorting this issue .....need help .
I'm having issues with the camera on my iphone 5 where it locks up when I try to open the camera app or the screen goes crazy with multi-coloured white noise or a portion of the screen is covered in a purple band usually vertically.Has anyone else had this issue and managed to resolve it.Apple support have said to restore the phone or wait for iOS updates. I've done both and got a new phone and had the same issues. Any help would be great fully received.
Hi all, everytime I want to edit text I'm entering into the message box, I'm not able to do it, since the cursor always jumps to the end of the text.This makes it impossible to mark & copy some or all text, as well as rephrasing or correcting typos. The only 'workaround' I found is to keep the finger on the target position (and having the looking glass active) and then type one character (or delete on). I'm a little bit curious since my friend and me are experiencing that issue for a long time now though I found no reference on the net for it yet (except one to a wordpress app). It happens on a 3GS as well as on a 4, at least all 6.* versions of iOS, with the previous (2.3.1) as well as with the current Viber version (3.0.0).Also experienced on ipad (3rd gen, cellular edition) with 6.1.3 / 3.0.0 Any hints or tipps are very welcome! Thanks in advance &cu,-udo
So i have my brand new iphone 5, since out of the box (2 days ago) the camera is not working, the camera app launches when i hit the camera icon but the shutter wont open, now if hit home button and then open camera again the shutter opens but the screen is black and i can't use any button on the camera app (auto flash, switch to front camera, etc.). Last night i read somewhere in this forums to turn off "Cellular Data" on the facetime setting, and it started working, until today when i got the same problem. i already restored it as new and it did nothing. Please Help.
Is there a way to shut off mail from being able to open word documents?
I am not the most technically inclined, so please bear with me. About two months ago, lines began showing up in Safari every now and again. They would go away, so I didn't think too much of it. Then one night, while in a game app, the screen began "flashing" like a strobelight. It couldn't exit the app fully, was blinking half the screen in the app, part of the home screen, etc. You cannot see throught the commotion to use the phone, if the programs can even open. This happened all evening, through the night, and the entire following day. Then it stopped. It was fine when I took it to the AT&T store (the closest Apple store is 45 minutes away, so I wanted to be sure AT&T couldn't do anything for me) but by opening and closing programs and apps, I was able to force it to act up. Of course when I left the store, it worked fine again. It was fine for a few days, acting up only a time or two, but I drove 45 minutes to the Apple store. My Genius Bar member told me it was software based and that I should restore the phone, download the software again, and manually add my media back on. After the four+ hours of downloading and 2+ hours of adding media, it was fine again. That was about two weeks ago. Now it's back. I looked into the diagnostics (what I can see through the noise on the screen) and I have many different errors going on. Googling these errors codes is not providing much information, and again, I am not the best with this stuff. SO:-Is a latestcrash.plist or mediaserverd.plist the same as a panic.plist code? In turn, if they are, will Apple replace the phone as they supposedly do in the case of panic.plist crashes? -I've noticed a bunch of the issues seem related to audio and video functions on the phone. I have AudioToolbox, CoreFoundation, and CoreQuartz codes, for example. Are these things that would justify a replacement? I am sitting through another 4 hour software download right now in order to restore the phone again, but am afraid to lose that diagnostics info, but also cannot see the screen to send any diagnostics info to Apple. Is this something that is software based? Does that mean I am going to be doing this every few weeks? The phone is only 6 months old, but I don't want to let it go and loet the one year manufacturer's warranty. I apologize for being so verbose but I really cannot find anything online that sounds similar to what my phone is doing. Any guidance would be much appreciated.
For the past half year, every time I open my Voice Memos app, it shows the app interface and then immediately crashes and exist the app. This happens without me touching the screen after opening it.
I have an iPhone 5 and the Numbers app on my iMac, ipad, and iPhone 5. I can view my spreadsheet in landscape on my ipad but not my iPhone. How can I get my iPhone to show the spreadsheet in a landscape orientation.
Av cable only plays audio not video. Any way to make this work?
I am tired of my iPhone 4S already after suffering through issues upon issues with the device. My screen is having issues now where at a moment's chance it goes dim. I have to reset the device to get the brightness back to normal. I've tried restoring without any luck of this resolving. Another gripe I have is that I'm continuing to have issues with apps like Mail, Safari, and other Apple installed apps just continuously force closing. I've been sending emails back and forth on my iPhone only to have Mail force close and I lose everything in my message. The phone acts sluggish and performs worse than previous 4S devices I've owned. I've had issues upon issues across multiple iPhone 4S devices. The device I have currently is my 5th iPhone 4S and even tho its less than a few months old after it was sent to me after multiple filler iPhones of refurb models from the store, I continue to experience issues that make me use my iPhone less and less as it becomes more unreliable with the crashes and multiple restores. My closest store is not within close distance so that's made owning an iPhone with issues difficult as not every thread on the communities forum touch on half the problems I continue to have. Thankfully at least Siri knows where I'm located compared to my other devices where she always thought I was in Pittsburgh where I picked the phone up at my nearest store over an hour and a half away. Now everything just seems to be more of a deficiency with iOS and the hardware than anything. Obviously there must be something wrong with the latest stocks of 4S devices if my issues are continuing. When I restore I'm always setting up as a new device. I'm never downloading or redownloading anything from my Mac or PC. Everything is just redownloading apps from iCloud within the App Store and having a ton of missing photos in my photo stream. I just don't understand what is wrong with my iPhone. I never experienced these kind of issues with my iPhone 3GS so its hard to swallow how terrible the 4S has performed with every single device I keep getting. I'm at a loss on what I can do. Does anyone have any tips I should try that Apple hasn't provided me with to fix or at least band-aid the issue long enough till I can upgrade with my carrier?
My iPhone 5 is plugged into a working charger (just used it to charge my ipad 3). The battery icon shows that the phone is charging, but the "percent charged" number does not change from 48%. Any idea as to what's going on?
Hi Its becoming incresingly annoying that I'm having to charge my iPhone twice a day. Its always 100% at the start of the day and come around tea time its down to around 30%. I do use it for whatsapp but thats about it during the day and after having an iPhone 3 & 4 I've never experienced such issues. I was told the battery life was improved with the iPhone 5? My main point is that its not always been like this and with having over a year left on my contract I need to nip this in the bud before it gets any worse. Things I have tried so far (To no avail) Closing all apps that are open.Lowered my screen brightness (I can only just see it) Any suggestions as neither of the above two have worked. Cheers Gareth
1. Starting on April 24th my iMessage option stopped working. When I would send a text to another iphone user they wouldn't receive the text. I turned that option off and sent test text messages - they went through. Turned iMessage back on - and nothing was received. Does anyone know why that would be happening? It is rather frustrating when a needed function does not work. 2. Also, I can not receive picstures over text anymore. I can receive them when I open my messenger program on my laptop, but nothing over text. Does anyone know what is going on with these issues?!
Just had to restore my iPhone 5 for the latest update (btw, why?!), and the latest backup iTunes will let me restore to is 11/18/12 (the day I started storing all backups to iCloud). Using my ipad, I accessed iCloud and it said my iPhone was just backed up on 5/4/13. How do I restore with the iCloud backup instead? Thanks very much,
From apps closing on their own, to apps having to be pressed twice to open, to the phones freezing. In recent months I feel that the apple software has been terrible. Why has this been happening?
Subject line says it all. I need to have multiple playlist windows open at once.
Hey everyone I have been holding back from updating my iOS on my iphone 4s (I know - not a smart move) I am currently still on 5.1.1 and trying to update to 6.1.3 (finally) from the phone itself (not via iTunes) I am trying to downlaod and install the update using Wi-Fi connectivity, but it just wouldn't let me? Kept saying An Error occured while downloading... It didn't give me any error code or any other explanation. It just simply won't update I know it was silly of me to begin with for not updating for so long, but I don't understand why my phone is rejecting the update? If this is even what is happening.. Also I sent my iMac for repair recently, came back with a Lion (which was what I had on there previously anyway) but it wasn't updated? So I couldn't just open iTunes and restore all my contacts.. AND I am still currently in the process of downloading the updates - but something always happens as well, an error occured that I have to re-download the update, internet drops on and off, etc. -- The reason I wanted to update was (this is a whole separate problem) my 4s kept crashing the apps, not doing anything out of ordinary - it just crashes everytime i start or a open an app. So I would hard reset my phone (turning it off and on again) and then I would find all my contacts gone. No other entries are gone, just my contact names! All messages and calendar entries are all still there - just no contact names in my address book. ***? After sleuthing here and there, and found no real solution to this problem. I decided to update my iOS because one of the discussion thread I found told me to try that. Heck, why not. SO I tried uploading and this is where I end up.. Does ANYONE have any idea what the **** is going on? Does anyone else out tehre have the same problem? Surely this is not just me!!
When messages app is used, phone frequently freezes and the same thing happens when I open other applications on the phone. Any suggestions to fix this problem without resetting the whole entire phone?
Did you buy it from the Mac App Store or the iPhone/ipad App Store? If you bought it from the iPhone/ipad app store then you can use it on your iPhone.
I open up a video and the sound then works for a few seconds then it just stops. Any suggestions on how I could fix this or why it's happening
After the IOS update today, my mail icon will not open and the screen seems to have lost sensitivity. Any suggestions? Thanks.
Don´t buy a Iphone 5 It simply don´´t work stabil in the bluetooth word. I can sometimes, and sometimes not connect to me ipad 2 and PC. turn of and on, sometime i works some time i don´t work. I am waiting and Waiting because it is so slow to connect. I am very disappointed by having buying one of the perhaps the most expensive phone om market.But I can not use it in my proffessionel work life. Other phones do not have these problems.
Hi, I just upgraded to IOS 6.1.4 this morning no issues Upgrade went well. Now My Email Push Notfication is not working. 1. Bussiness Gmail Account - Configured as Exchange2. Hotmail Account - Configured as Exchange Both Account - Push is ON if some one send email i am not getting it. I have to manually open the Native Email client then i can see. Restarted the IPhone Twice. Any one facing similar issue?
Why won't my I phone 5 discover any blue tooth device? All our other older i phones are fine. Our I pad mini has the same issue.
A few days ago I got my iPhone unlocked from my provider (Telstra) as I am about to travel and wanted to put a country specific sim in it. Since then no non-Apple apps have worked.I have tried (many times) to :- 1. restore from a previous backup (plus multiple syncs) and using different backups2. delete an app and reinstall it3. download a new free app (and when that didn't work I deleted it and retried installing it)4. sign in and out of the app store on the iphone5. sign in and out of the app store on my iMac6. de-authorise and re-authorise my iMac7. wipe the iPhone clean and start with a fresh install8. And reset the device too many times. Nothing I have found on any site has worked. I thought the wipe the phone clean would have done it but it hasn't.I have wasted about 20 hours trying to get this thing working again. If I wasn't going on vacation tomorrow I would be at my provider getting them to fix their mess but I can't. Can anyone help? Please? iPhone 4S (Apps are active - just won't stay open)
hi guyz i just brought an unlocked verizon iphone 4s and i wanna know is it safe to sync iphone to my pcwithout losing my unlock? idk kno if itz factory or not but i dont have cydia.one thing that scares me tho is that, i know when i sync I'll lose all apps, and it came with an app called APN (unlockit.co.nz)which states when i open it: iphone APN changer this website will set mobile carrier info for dat access when you cannot editor do not kno settings. it dose not jailbreak or carrier unlock iphones click on the icon below to choose what you wish to do. i dont really know if i need this or not but itz another reason i been hesitantto sync my iphone. sorry for sounding like such a noob but i could use somehelp. Thanks
Went to apple store last week with a cracked screen on my 4S. It was out-of-warranty so they provided me with a refurb unit. Did a restore on the refurbed unit from icloud (running ios 6.1.3) and ever since then I've been having problems. The phone feels like it is overheating, the 3G only works intermittently, apps keep crashing and freezing, and the phone turns itself off at random intervals. I read online about the potential issues with exchange calendars, so I've turned off any calendars on my phone. Other than that, does anyone know how I can fix this issue? Is it hardware related, or is there something else I can do to improve performance? Thanks in advanceDan
I have iphone 4S that is UNLOCKED. I noticed after upgrading to iOS 6.1.2 and 6.1.3 the battery is draining quickly. - I searched thru the Apple forum and internet and followed troubleshooting steps to dissable any settings and applications that might increased the battery usage. Still after all the troubleshooting, my iphone has battery drain issues. - I called Apple and talked to customer support. The guy did his best effort to solve the problem but the solutions that he provided me I have already done it. I sent him a system report of my iPhone and he told me that the iphone is operating fine. I asked him if there is a way that I can downgrade the iOS 5 and he told me that it is not possible. 1. Who has the same problem and found a solution? Please provide the solution?2. Has someone been able to downgrade to iOS 5? Please provide steps? Thanks
Okay so my sister recently upgraded to an iPhone 5 because her iPhone 4s got a bit wet and it broke the camera. She gave me the 4s but it turns out it has quite a few irritating problems:The camera flash is always on. I tried a few software fixes that had worked for other people but no joy.The camera itself doesnt work. The shutter in the app doesnt open.The dock connector needs to be put at an angle for it to charge or sync and a slight movement can cause it to disconnect.The glass on the back is a bit cracked.The speakers don't work and it looks as if it is connected to a docking station in the music app when there are no headphones connected.She had this phone for over a year so there is no warranty but I have no problem with fixing/replacing some hardware myself. Would somebody be able to help me or point me in the direction for help with these probelms? any help or tips are greatly appreciated.
I am experiencing a problem with the iPhone 5 Camera.Whenever I open the camera app, a set of violet pink lines start flickering on the screen vertically. Whats the problem ??
I have two apps that I can't open, because it says it is Installing!This has been installing for a few days now. Both are purchased apps. How can I fix this?
i have an iphone4, but unfortunately i fell on the swimming pool with it. we tried to put it in the fan and let it dry for awhile. then tried open it but it won't open. they said it should be restored but it won't worked. i don't have the papers of purchase of this phone anymore. can apple swap it for a new one and i'll just add up even without the papers? because that is what my man did to his phone in OZ.
Still having app problems. Done the restarting done the deleting app and reinstalling it. Done the resetting to manufactures setting and still app crashes??? Any ideas
Hey all. I've downloaded the app VPN Fife to my iPhone 5 from a friends appartment, on their VPN. Works great. So, I want to sync to my Macbook pro, thinking it would just transfer over via the sync. It won't, not sure it even sees in on my phone. How do I get this copied over to my iTunes on my laptop. I'd like to sync it to my ipad now too.
On my iPhone, my mail app doesn't work. I get the "ring" that I have a new email and it shows how many, but when I click my app to look at the emails its blank and then just shuts down and takes me back to my home screen. I've turned it off and left it off for a minute then turned it back on and its still doing it. My ipad and iPod are fine, its just my phone doing it. Can anyone help me?
My iPhone 5 which is running iOS 6.1.3 for the past few weeks has bee charging off and on. I have two cords one that came with my phone and one I ordered off amazon, neither of the two cords is functioning proerly which is leading me to believe it may be a phone issue rather than cord. I wil plus it in and often get a "charging is not supported with this device" message ragardless if I use he provided apple brick, my laptop, or car port. It will mainly then switch off and on between charging and then just being plugged in not charging!
I made full reset deleting everything from phone and for 5 hours now it displays a moving circle in the screan and nothing happens
I've had my iPhone since release date. Everything has been working great up until about a week ago. The phone has an amazing battery life, I guess an update fixed that for me. But now my iPhone will reset itself out of no where 3-4 times a day at random times. The keyboard will get stuck on the screen after entering something and clicking done. Also the iPhone will freeze (I've tried leaving it for as long as a half an hour) and be totally unresponsive. I usually have to use the sleep/wake button in combination with the home button just to reset the phone so it works. It also randomly drops and won't connect to my home wifi at all, I also have a iMac, MacBook Pro, ipad mini, ipad 3, iPhone 3, 3GS, 4, 4S and all of these work flawless with zero problems on my wifi network. My warranty is out in September, but I'm worried about going to an apple genius and having them ask me to re create the problem. What if it doesn't happen at that time? What can I do?
I have two iPhones, one for myself and one for my wife. My wife's phone was having problems so Apple kindly provided me with a new phone. When I got it home and tried to install the backup, iTunes wouldn't let me. It said the operating system wasn't up to date and I would have to set it up as a new phone. I did this and now my wife's new phone seems to think it is my phone and I don't see any way of installing the backup of her previous phone. Any ideas?