Will and iPhone 5 bought in singapore work in Spain

I'm about to buy an iPhone5 from an official retailer. I just read somewhere about different types of LTE... I just wonder if an iPhone5 bought in singapore will work in Spain, Thanks!!

Iphone 5 warranty

My iphone5 is broken. I don't have the proof of receipt for my iphone 5 and i bought it in singapore. Unfortunately, i'm here in the Philippines. Someone told me that i have to show a warranty receipt if i want my iphone5 to be fixed. Can pls. somebody help me?

My iPhone 4S can't work under 2100MHz bands frequency

I'm using iPhone 4S in Thailand.  Generally, my 4S went well under AIS (local carrier) 1800MHz but 2 weeks ago AIS has upgraded to be 2100MHz for faster network then my 4S turned locked. However, i tried putting my sim card to another 4S, it worked. I sent to an authorized dealer, they disregarded and blamed the carrier.  I bought from Apple Store in Thailand but was claimed once in singapore.  What should i do ? Thank you in advance.

iphone 5 problem

Dear sir As i have purchase ipnone5 from singapore on nov.2012 but now i have problem with phone is that it is getting very hot while talking, battery drain within 4,5 hoursi have to recharge it twice or thrice in a day,as now i am in india, here service centre in india not helping, so pls.take me out of this problem, where to go or whome to contact in india,my phone imei   no. **** serial no. F1*******TWDwaiting for your kind reply thanks With Regards, Amarjeet singh c-177, Gobind nagar,Race courseDehradun (uk)India <Personal Information Edited By Host>

Iphone 5 warranty

I bought an Iphone 5 in singapore but I live in the Philippines, will the warranty be honored here in the Philippines

iPhone 5 no wifi no bluetooth button grey . Battery loose so fast

I cannot do anything to turn on wifi and bluetooth.Wifi turn on button is grey, Bluetooth turn on button is "waiting sign".Battery loose so fast, about 4 hours empty from full charge. Updated to 6.1.3 I conclude it's the hardware problem I'm in Vietnam. but buying from singapore. Thanks

its all iphone 5 are same if i buy in china and hongkong its same in iphone 5 in usa thx

its the same features if i buy ihpone 5 in china or hongkong or singapore  its the same in iphone 5 in usa? tell me the difference if the iphone 5came in this country?

My iphone dead from singapore and i leave in greece and i have problem with support in greece what i can iPhone 5

Hello i have big problem i am seaman and i traveling arround the world i buy apple staff all the time from iphone 3g -3gs - 4- 5 i pad 1-2 macbook pro retina now i planing to buy imac my problem i have before one problem with my laptop and apple direct fix it to me and also buy it from singapore now i have problem with my mobile iphone 5 32gb i buy it also from singapore and i leave in greece i join to arrmy and no posible to use my mobile for 5 days the buttery come down and at last when i take off from army go back see my mobile empty put it on plug try to recharge but nothing fully dead not start no charge what i can do i speak with apple in greece and say me we check the problem but maybe you must send in singapore etc the problem i buy the iphone same price from greece no any change i have worldwide quaranty what i can do so i dont buy apple again only from greece is not possible i buy all my staff like this because i know if i have problem the apple have the best service but after that i very sad relay i dont know what i can do and in 5 months i lost 800 euro ... pls tell me what i can do   thx for your time

My iphone 5 fell off my hand and now back camera not focusing distances more than 1 foot. What to

My iphone 5 fell off my hand and now the back camera is not focusing distances more than 1 foot. What to do? Where can i repair this in singapore?

iphone 5 wifi problem

i bought a iphone 5 from singapore,it have a very very serious wifi problem 1.the iphone status show the wifi is connected,but i cannot surf the web at all2.when i disconnect the iphone wifi connection,i try to connect,but it will failed to join3.my iphone like to choose wifi,same iphone 5,my friend can connect,but mine cannot!!!!,my ipad can,but iphone cannot,arghhhh please help me solve the problem as fast as possible,i try all the ways like restore iphone,update to the latest system and no jailbreak at all！！！！ ｔｈａｎｋ　ｙｏｕiPhone 5, iOS 6.1.2

OOW repair for iPhone 5.

I have an iPhone 5 that was purchased in singapore.Got it as a gift from relatives visiting India Now the speaker is not working and I'm Aware that the warranty on the phone is not valid here.I would just like to know if the Out Of Warranty Repairs are available to an iPhone that is purchased in a different Country.  Thanks.

Brand new iPhone 5 replacement to my old iphone 4 battery life sucks earpod volume too low during music

After a series of complaints and refurbished replacements of my iphone 4 for its home button issue, apple agreed upon giving me an iphone 5 - box packed and brand new. I was super excited that apple finally took responsibility and just then i had 2 bad experiences with my iphone 5 in less than 48 hours of use!  1st - the music volume on the ear pods is extremely low even on full volume. Have checked the volume limit, have verified there is no EU limit, have restored the phone as new! 2nd - the battery life *****! Like i said i have restored the phone a new. There have already been 3 updates to ios 6 and its high time this got solved. In less than 2 days i have charged my phone 3 times. I have listened to music on it for less than an hour so far, about 2 hours of calls on 3g, there is no LTE over here, and finally about 3 hours of facebook and whats app in past two days. Offcourse about 5  or so pictures i took to test the camera.  Today i unplugged the phone at about 8 am. Its 3:25 and the battery is dead!!! Can u believe it, they shipped this unit from singapore and i waited for it for nearly 20 days. And in less than 2 days i hate it! I am gonna re calibrate the battery this time and come back here and post what happens.  Till then, can someone tell me how can i make this thing sound the way it should. Cause right now the volume is just low.  Neerav Kothari I have checked it on the bundles earpods, the ones i purchased separately and the iphone 4 bundles earphone.

I am in singapore and have singapore AppStore account. All of sudden I am in US Appstore and told I need to switch to singapore store to update all my Apps. How I iPhone 3G

How do I switch to the singapore store in my iPhone 4 to update my purchased apps.Somehow now I am in the US store and cannot get out.I think this happened when I tried to buy a CD for sale in the US store

iOS 6.1.2 has signal strength issues iPhone 4S

I am M1, singapore subscriber. I have upgraded my iOS to 6.1.2 and my signal strength has gone down. 6.1.1 had no such issues. Whats wrong with 6.1.2?

I cannot purchase from apple store due to wrong account hong kong to singapore iPhone 3G

I cannot updates my purchase apps due to wrong store account - error message stated ,needs to transfer back to singapore apps store

in app purchase problem iPhone 3G

i recently bought an item in clash of clans. i accidentally clicked on the $128 item whereby i wanted to get the free items. is there any way i can get a refund? it was totally unintentional and accidential. hopefully you guys understand? im from singapore btw

Warranty question iPhone 5

I recently called Apple and asked if an iPhone 5 purchased in the US is covered by International warranty for service in country like singapore. The Apple rep said yes it would be covered, however he said it would be at the discression of the apple shop in singapore if they wanted to service the phone or not. After reading the US warranty, I see it says: Apple may restrict warranty service for iPhone and iPad to the country where Apple or its Authorized Distributors originally sold the device. This seems that Apple only may restrict warranty to country of purchase... meaning it is not definitive.  If the warranty was restricted to the US, wouldn't it say "Apple restricts warranty service ... "? It also says in the US warranty: You may be responsible for shipping and handling charges if the Apple Product cannot be serviced in the country it is in. Notice the last part "if the Apple Product cannot be serviced in the country it is in", seems to mean I could try to get a iPhone serviced in singapore at the apple store, but maybe they will refuse and I must send it back to the US.  If the US iPhone warranty was really only limited to the US, why not just say that in the warranty, why include that sentance above? Can anyone clarify the warranty policy for a US iphone purchased in the US and needs service in singapore?  Can anyone point to the sentance/section in the US warranty that states the warranty is only good for service in the US?

replacement for iphone 5

Hello out there, bought my iphone in singapore, but using it in indonesia.The phone is now dead, went back to singapore (@starhub) to ask for a replacement (they decline since i don't have a receipt). I tried taking it to the local service centre here, but they can't help me. Anyone can give me a suggestion on what to do? It's pretty new (bought dec 2012) but now completely useless.... Willing to pay for the replacement but no one would accept.  APPLE PEOPLE...help out here! I've been using your products for years, and because of this I'm really thinking of switching!!! thanks!

If I were to exchange my iPhone 5 for new one will I be able to get it immediately on spot

Having some issues with the wake/sleep button and I'm thinking of getting it exchanged for a new set in singapore. However I'm living in Malaysia and I would like to know how long would the replacement process be. Thanks!

how can I send my phone to singapore for warranty iPhone 4S

hi, I'm in Vietnam, I got problem with iPhone 4s wifi, it's grey out (disable)! My phone is international version.I want to send to singapore for warranty! How should I contact Apple singapore, please advise ASAP! Quoc Si

Out of country iphone used in US iPhone 5

can i use an iphone 5 bought in singapore in the US using the ATT network

Extremely weak wifi on my iPhone 5

I bought my iphone 5 online through singapore apple store.As soon as i openned the sealed package, 2 faults were found.1. There is an obvious dent on the right hand top corner of the phone.2. The wifi did not work. I tried to bring my iphone to different places and searched for available wifi and it just could notfind anything, tried to search with my blackberry, ipad and other devices and it was found. I reset the phone to its factory setting through itunes, but did not solve the problem.I updated to ios 6.02 which says will fix the wifi issue, still did not solve the problem. I discovered that if i bring the device very close to its source (a router) it will find a signal butonly receives an extremely low signal & even if it's connected, it will last only about 30 seconds andit died again. Do you think i can replace it with a brand new one? The thing is i live in other countryand the warranty is not international. Thanks

iphone not hacked

Hi, My iphone was not hacked or jailbroken. I indeed "foolishly" selected "reset all contents and setting. Now it is blank. Kindly advise if I go to Apple shop in singapore, can any body help? Regards Lim Leong Fatt0065-9145 3903

I really need help with my decision in purchasing an iPhone 4

I will just go to my main concern.  I lost the phone of my aunt which is an iPhone 4. It was stolen from my bag. Out of common sense, I have to find a replacement because I know the my aunt invested money on it. However, brand new iPhone 4 here on our country are still pretty expensive for my budget. It is also hard to find becuase mostly stores no longer carry it becuase there is now iPhone 5. So, i have no choice, but to purchase a second-hand iPhone 4. So far, the second-hand iPhone 4 that I saw are from singapore and Japan.  Now, my question. How can I be sure that the iPhone 4 that I purchase will work in the United States when my aunt will go back to the US. She works and live in the United States. I want to make sure that she can use the phone when she goes back to the United States.  Please please please I need help.  I am already stressed finding money to buy a replacement. 

My iPhone 4 from singapore has been stolen pick-pocketed in China but I am unable to locate it with Find my iPhone .

My iPhone 4 (bought in singapore) has been stolen (pick-pocket) in Shanghai, China yesterday. I am unable to locate it wit Find my iPone. I have important document and personal info, work and travel photos in it. I've reported to the local police. What can I do now?Many thanks!

iPhone 5 CALL FAILURE on Vodafone Mumbai

I got an iPhone 5 from Heera Panna, 64 GB, but often calls fail on that. The calls are dropped though I have a full signal at my home at Hajiali (and where I used iPhone 4 with no problems at all). Already tried removing all apps, upgrading to 6.0.2, a new vodafone SIM card, Resetting Network Settings.  Nothing works. Can you suggest what to do?   I think the iPhone 5 was bought in singapore and the model is MD663ZA Apple support in India said that I can exchange it for another piece only at an Apple store abroad.  But they have no clue about the problem or solution.  Would appreciate your input.  Sid

Re Front Glass Breakage iPhone 4

Hi!I am from India. On a very serious note, I would like to bring into your notice about Apple Policies which are not favorable for customers like us.I was working in singapore and purchased this phone. 6 months back I shifted to India and by accident my phone fell down on my desk from my pocket and the front glass got cracked. I went to Apple Service center in my city. STRANGELY they told me to go to singapore to show this problem and they can't attend this problem as phone is not purchased in India. Now do you think it's possible to flew from one country to another for getting the phone repaired/checked??Pls let me know where should I put up my complain.Thanks and RegardsAmit Pasari

Applications problem You cannot update this software since you have not owned major version of this software. iPhone 3G

Hi all, RE: Applications problem: "You cannot update this software since you have not owned the major version of this software." Until recently, I have not encountered this problem.  And I am facing this problem for both my iPad and iPhone.   I only have 1 iTunes account and the most recent change was that I switched the location from singapore to UK (I'm currently in the UK).  I also updated my applications a couple of times before since the change in location, so I doubt it's due to the location change.  I've tried signing out of the account in the iTunes accounts on the devices, then signing back in.  I've also tried restarting the devices (and for the iPad, I even updated the iOS).   Any idea what else I can do to try to rectify this? Thanks and regards,Tammy

If I buy an iPhone from singapore will it be s locked to singapore network iPhone 5

If I buy an iPhone from singapore will it be sim locked to a singapore network?

iPhone 5 Battery Problem

i got my new iphone 5 here in singapore and my Battery drained very fast even if in standby mode..i turn off some functions to check if it will helped a bit but still the same..i hope APPLE fix this issue because im so dissappointed..!!!..my 2 yr iphone 4 battery is much better..Kindly fix this problem as soon as possible

iPhone 5 screen cracks

How much do apple charge for iphone 5 screen cracks in singapore?

I´m german on Philippines can I buy iPhone online in singapore and shipping to Philippines without pay taxes iPhone 5

Can anybody help me, I want to order a iPhone 5 in singapore and ship to the Philippines were I stay at the moment. Is there a problem with the taxes or is´nt it a problem cause I´m not a Philipino?

iPhone 4S got issue with hardware serial activation

I have just bought a iPhone 4S 32GB factory unlocked from singapore. It's in a box with full accessories, IMEI number and serial on the box and in the phone are the same. I tried to check its hardware serial on th website https://selfsolve.apple.com/GetWarranty.do before activating it, the result was: that iPhone is not active. And I activated the iPhone at ~10PM (GMT+7) Oct 24 2012. BOOM..I checked its hardware serial on that Web again. What the heck was going on? Valid Purchase DateA validated purchase date lets Apple quickly find your product and provide the help you need.Telephone Technical Support: ExpiredYou are eligible to purchase telephone technical support from an Apple Advisor.Contact Apple SupportRepairs and Service Coverage: ActiveYour product is covered for eligible hardware repairs and service under Apple's Limited Warranty.Estimated Expiration Date: March 12, 2013Is there anybody tell me the truth??? I'm stuck in this issue tonight and I may be lost my dream after a long day to save my money for my new iPhone

Could I use this over seas to Taiwan and all over Asia iPhone 5

I would like a clear defined response Please!!  I purchased the Black & Slate iPhone 5 64GB on AT&T on Apple's website - Not on AT&T's website.  Apple Store Order as follows: iPhone 5 64GB Black & Slate (GSM) AT&T Model My question is: With this iPhone 5 because I did not buy it at AT&T and I purchased it at its outright cost at $849.00 + AppleCare $99.00  Order Total $1,007.43 w/ $59.43 tax. Does the GSM in -> (GSM) <- mean its a world iPhone? or Does this mean its a "World iPhone" = If I bought it out right from Apple's online store from Apple it means its an unlocked iPhone 5 like the verizon model? An because I did not buy it with my upgrade and I bought it outright!!  Does this mean I can use it in Taiwan, Hong Kong, singapore, or other places in Asia? Will or should it still work over seas? If not, what do I have to do to buy the iPhone 5 to use it over seas to those places? I am under an AT&T family plan and I don't want to switch carriers. I did not use my upgrade. its on the 29th of January, 2013. I didn't want to wait that long. An the half upgrade is on the 25th of Dec. when the Apple store is not open. Thats why I bought it at such a high price. I don't plan on getting any other iPhone. unless they make it "wider" Not taller.   Thank you

iPhone 4S top button

My iphone top button is jam and stucked today morning, My phone is bought in singapore, but now i recently in malaysia.  I wanna ask that Apple store can change a new one for me in malaysia? or i have to back to singapore? Thank you.

Issues with international warranty iPhone 4

Hi,Last year on 8th October 2011 I bought my iPhone 4s from apple store in singapore and while purchasing it i was been told that this iphone comes with 1 year international warranty . As originally I live in India and out of the blue my iphone has started giving me a hard time. It's making call automatically, receiving calls automatically, its home button works occasionally depending on its mood from almost a month. Apple representative in India refused to accept the phone for repair (although it was under warranty)  and made several excuses, claiming that it was not purchased in India. With great expense - this is exactly what I did?Considering that its still under international warranty how can I get it fixed what do I have to do?  Kind Regards Munish Kumar

Varying warranty conditions iPhone 4

I purchased an iPhone 4 from singapore in the month of May 2011. At the moment, the home button of the phone is quite sluggish in response and I decided to take it to a nearest apple authorised service centre in India for check up and service. To my utter disappointment, they told me that they are not authorised to open and service apple products purchased from another country (in my case it is singapore). Is it a valid excuse as I presume that INTERNATIONAL WARRANTY doesn't put any restrictions on authorised service centres to give service no matter where in the world the apple product is.. Somebody kindly please advise...

I can't search my serial number on Apple website. iPhone 4S

I can't check my warranty status now. But I remembered I was able to check before. I bought my iPhone 4s on 2012 in singapore by signing plan. What can I do now ?

Payment when using Debit Card singapore iPhone 3G

I recently made a Debit Card (POSB GO - singapore) and added this to my apple ID. I have purchased some apps and was wondering if Apple was going to send a bill (to pay on a AXS machine/iBanking) or is it gonna cut from by debit card (main bank account) since my main bank account is linked to my debit card.. PLEASE HELP!

IPHONE 4S NOT ACTIVATING

i have bouGth iphone 4s from mohammad mustafa, singapore its not activating in india, apple support says its lock by starhub singapore what should i do now???

How to return iPhone outside US

I just found out that Apple offer a iTunes cash in return of our old iPhone. I'd like to know if this can be done outside US, more specific on singapore?

My IPhone can't be switched on nor it can be restarted. I have no idea what happened.

Hey! I have some huge issues with my Iphone 4. Before I start describing the problems, I shall describe the situation my Iphone has been in. I bought my Iphone 4 on Aug 2011 in singapore and it was stolen a few months later(Nov 2011). Fortunately, the police found my phone and returned it to me last month (July 2012). When I got back my phone, my phone was jail-broke. I managed to restore the phone back to its factory settings by doing a hard reset through Itunes. And now as I am travelling around USA, my phone broke down. It happened after I snapped a photo up on the mountain and my phone just died. What happened was after snapping a photo, I placed it back in my pocket. I took it out again a few minutes later and the screen was black. I tried restarting my phone and there was no response. I was up on the mountain and there was no contact with any water or liquid. I did not drop my phone either and I was stationary after snapping a photo. Could it be the water vapour from the clouds since I was pretty high up the mountain? Initially, different thoughts came to my mind. I thought it could be the low temperature and the altitude that could cause my phone to not function temporarily. But when I descend from the mountain, my phone did not work still. So I plugged my Iphone to my charger and it switched on. Then on the screen it said Activation required and asked me to plug my phone to Itunes. So I tried plugging it to my laptop and initially the Apple logo appeared and then it disappeared after a few seconds and then came back on again. It has been doing that whenever I connect my phone to my laptop. FYI, my laptop is a Macbook pro. Then I tried disconnecting my phone from my charger and my laptop, and it cant be switched on at all. As i plugged my phone to the charger, my phone switches on and asked for an Activation and then it will stay on the connect to Itunes Screen. The instant I disconnect the charger from my phone, the screen went black. My concerns now are, 1) What are the procedures if I were to bring my phone to an Apple repair store in USA since I got my Iphone through a contract plan in singapore? Is there anything I should be aware of? 2)If my phone was jailbreak and I managed to restore to its factory settings, are there still any remnants of the jailbreak software in my phone that could cause the demise of my phone? 3) What exactly happened to my phone? Is it common for Iphones? I am travelling down to Philadelphia tomorrow. I hope I can find an Apple Store in the vicinity tomorrow. Very frustrated that my Iphone 4 just broke down on me suddenly. Hope someone could help me out here! Thanks! Cheers!!

i have already changed my apple account to Aussie store but when i go to apps store it s still showing singapore Store and i can t even buy apps now can help iPhone 3G

ok what i did was, i just go to Setting> Store>Tab ID >view apple ID> then change country from singapore to Australia then follow instruction to update payment info as well. now my ph country is already Australia. But i when i open app store, it's still showing Singpore store. (i m not creating new account, just change my exisiting account)thanks

S Card not supported iPhone 4S

I bought iphone 4s from Starhub singapore. But after using for 3 months the phone was stolen.Somehow I was able to get that phone back. But now whenever I try to put my sim in it, it esays the Sim card is not supported. First i used to receive " No Service" message. i was able to access a few applications.Then i tried restoring it from old backup.But then it starts setting up the iphone and gets stuck at the SIM card activation coz it gives error message that the sim card is not supported. Now it doesnt go beyond this. How to get rid of this error?

Customer care Escalation iPhone 4S

Hi, I had purchased by iphone 4 from singapore last year and now am in india and phone is out of warranty, to my bad luck phone screen has developed yellowish tint on left side of the screen and now i wish to get it replaced, i dont mind paying the fees. I had called up the Apple support, spoke to one advisor and further spoke to his senior too, i was told as india doesnt have any retail outlet same cant be replaced in india, but same can be replaced in other countries where there are apple retail stores and preferred would be Australia and HK as my phone was from singapore, i even got the address of HK IFC mall retail store. On basis of above i arranged the phone to HK through my brother and when he visited Retail staff said as this belongs to singapore this cant be replaced here and this is so annoying now...that m badly stuck, on basis of CC info i had arranged it to HK How can i get this case escalated to highest possible level....would request support here... Thanks...

I am currently in Shanghai and having problem connecting to WiFi can Apple change new set iPhone 4S

Dear Sir / Mdm, I have problem connecting to WiFi and have also launch a Apple Support  with case no 325420648 with singapore and Apple Support Express Lane in Apple Shanghai. Apple Shanghai have confirmed it could not be serivce in Shanghai and have to change a new set with Apple in singapore. Currently I am station in Shanghai and unable to make plan to go back singapore to have it change.  Seek your kind advise and assistance if Apple could arrange the exchange of handset by courier service ? I am now very handicapped without the WiFi service and without my iphone 4s. Hope to hear from you soon. RegardsKelvin ChewShanghai mobile : (86) 139 169 37956.

Can i get my iPhone replaced from singapore which was bought from USA

I bought an Iphone 4 from US which has an extended applecare coverage.... I believe that there is a hardware problem in my iphone....Can it be replaced in singapore ?As i will be visiting singapore this week......If NO then what are the options for me...And if YES then where can i get it done ??

second replacement unit automatically shuts down and never opened again. can i asked for brand new replacement since it'll be my third replacement iPhone 4

Last September 13, 2011 I purchased an Iphone 4. I was told that it's warranty is good for 1 year. On may 13 2012, the sleep/wake button of my iphone malfunctioned. I immediately brought it to store where i bought the unit. They sent it to singapore for service. 10 days after, on May 23, 2012, I received a text message from them telling me that my "replacement unit is available for pick up". Meaning that my old unit was replaced. When the customer representative and I checked the replacement unit issued to me, we saw deep scratches in front and back of the unit. I returned the unit to them because of the deep scratches. They told me that they'll return it to singapore and will make a new report. Comes June 12, 2012 when i received a message again from them saying that my replacement unit is again available for pick up. the customer service representative and I checked the unit again for scratches. Finally the unit is clean. On June 23, 2012, the replacement unit issued to me automatically shuts down for 8 times. i quickly brought it to the store. Even their security saw the problem of my iphone (because he helped me troubleshoot it first). on the last time we tried opening it, it hanged and didn't continue to open. So for the third time, the unit is again subject for check up to see if it is under warranty. my concern is, apple is very vocal about their warranty which is "replacement".. Is there anything I can do to ask for a good unit from apple since this matter is a big inconvenience for me where in i have to provide myself another phone where i can use my number. and the worry that i might get another bad replacement unit.

About Fix iPhone 4

Dear Applesupport, I have a question for my iphone. I bought the iphone from singapore. And now my iphone was broken. I took it to singapore Apple store to fix it. They must need my invoice and Warranty card.  But I lost it. Could you kinldy let me know how can I fix it or who can I ask?  Waiting for your answer Many thanks. Aya Zhang8613501637926bennett_zhang@hotmail.cm

I broke my Iphone back case and no service center in Indonesia

Dear Apple Communities,I'm from Indonesia recently I just broke my Iphone 4 32Gb White Back Casedropped it accidentallyjust the back case, fortunately no other part broken and no authorized service center in Indonesiaso I couldn't find any genuine spare parts I'm looking for the genuine back case, I can open the iphone back case myself thoubut my question is, is it sold separately? since I have relative either from singapore or Australiaanyway to tell them to sold it separately for me?I mean like a code or official email from Apple itselfso I have the proof, and can tell the authorized Apple store to sell it to my relativeand they can bring it back when they visit me in Indonesia please help me, thx  Why I'm looking for genuine apple parts?since the non-original one is making my camera blur all the timethe surface also not the sameand the white color is slightly differentand I dont like itin short- the original one is the bestso I need to get the original one desperately here's the conditionmiraculously the lens is okay no single scratchI'm only looking for the back case replacement, once again help me thxsorry for bad grammar