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My built in camera is not working properly. At first it showed up with pink purple and all sorts of different pink and purple lines on the screen, it would also go in and out to different types of shapes. And now the shutter won't open and I can not switch from front facing camera to the rear camera. The buttons (auto,options) do not work either. I tried resetting the settings, restarting my phone, nothing has changed... I am thinking it's a hardware problem, and I do have apple care. Has this happened to anyone else? What is the solution to this problem, and how much would I pay? Please help, thanks!
Hi I have an iPhone 5 and the camera opens but it's black and at times it flickers with lines going vertically and it's the back one If anyone know anything about it I'd be glad to know and I've tried restoring nothing changed still the same
camera is not working properly. At first it showed up with pink purple and all sorts of different pink and purple lines on the screen, it would also go in and out to different types of shapes. And now the shutter won't open and I can not switch from front facing camera to the rear camera. The buttons (auto,options) do not work either. I tried resetting the settings, restarting my phone, nothing has changed...
Hi, I tried to update 3 apps on iPhone 5 about a week ago. They got 'stuck' while updating, and now are permanently frozen showing a greyed out icon, and saying the status as 'installing.' I have tried everything and need more suggestions.This is what I have tried:Restoring - no changeLogging off iTunes account, pressing home and lock button til apple icon appears, then logging back in - this changes the status to 'waiting' but it's still frozenHolding down icon to delete - it doesn't have cross above these 3 affected appsGone into -> General -> Usage -> then selected each affected app and Deleted them - no changePlugged into PC and synced, then tried removing apps and installing again - the icons aren't removed when I remove, but when I install them again, it does kickstart the icon to change to 'loading', but then it returns to 'installing' and is still frozenAdding a new app/ installing updates for other apps to check to see if iTunes account works - yes they added/ updated fineCalling Apple tech support. The guy was really nice and helpful, but his advice didn't work (as above.) He told me to contact the iTunes account support, and ask them to delete the apps from my purchase history and then try re-installing themContacting the ITunes account support - they emailed me back, and advised me that they checked my download queue and "updates of these three apps are not there." (?) So they gave me the advice to do as above. He also sent me to this link: http://support.apple.com/kb/TS1702 which at the last step says "If you continue to experience the issue, contact the developer of the application for further assistance." Now, my issue is: How the heck do I contact the developer, and will this help, when it seems to clearly be an iPhone problem? Should I give up and take the phone into an Apple store? Any other suggestions will help. Cheers.
Hello! I am planning on getting the iPhone 4 8gb. I currently have an ipod touch and plan on transferring my 700 songs. I'd also like to add about 150 contacts and will probably have about 200 photos at a time. I'd also add about 25 apps. Will it fit?
Have tried restore on iTunes and restore to new on phone. The issue is not changing even with that. Happened about a month ago and haven't been able to get it to work since. As soon as I click on camera, whatever the camera is facing is what it is frozen on. Sometimes the shutter won't even open and the video does not work either. None of the apps that you can take a picture with work either like Instagram, pict stich etc. Not sure what else to do. seberia8
My iPhone 5 is less than a year old, it is still covered by the regular warranty, i do not have apple care. I dropped my phone from a height of about 3-4 ft, and the screen loss all sensitivity. The screen itself is intact,however on the inside of the prhone some vertical lines are now visible. I have been told something called the digitizer is busted. Will apple replace this phone for me, or fix it? I am aware that more than likely i would have to pay for this service, but i was wondering how much, if they would be willing to do anything at all. thanks
My iphone frozen on screen with itunes USB cable
just restored my iphone to be like my ipod and I lost all my photos and videos..is there any way to get them back?
i dont know why my phone does this. it doesnt happen that frquently, i just had this phone like about a week ago. its like scan lines at the bottom of the screen. it happens where the lock screen is, at the sliding unlock thingy. does anyone know how to fix this?? it happens when its cold.
I'm planning on buying the iphone 5 because I have an upgrade available. I have never owned an iphone before, but I do have an 2gn ipod which has 8 gbs and has 2 apps and have used 5.5 of my 6.84 gbs available with songs(1175 songs). I have also have 30 photos, and have 1.5 gbs left to fill. If I do get the iphone 5 I will not put music on it, because I have my ipod. I would like to have a lot of apps though, because I like to test them out, and give reviews on them. I have a fair amount of photos in my current phone(around 400), but the camera quality is not that good, and I think because the iphone 5 have a lot more gbs than my current one that I will want to take more than I usually do(although I would probably upload them onto my computer and delete the originals off my phone). I don't have that many contacts and I have a tablet where I play my games and movies on, so that is not an issue. I know this is a bit long but I really want to make the right choice because I plan on having this phone until my next upgrade which is in 2 years. I want to know if 16gbs should be enough or if should I go with the 32gbs? OR if I should just wait for the newer version to come out, and if this is worth to buy. I would also would like to know what the perks and downsides are too. Thank you for your patience and time.
See the chart below to determine whether you can upgrade your device and what you can upgrade to. If you do not have a Software Update option present on your iDevice, then you are trying to upgrade to iOS 5 or higher. You will have to connect your device to your computer and open iTunes in order to upgrade. IPhone, ipod Touch, and iPad iOS Compatibility Chart Device iOS Verson iPhone 1 iOS 3.1.3iPhone 3G iOS 4.2.1iPhone 3GS iOS 6.1.xiPhone 4 iOS 6.1.xiPhone 4S iOS 6.1.xiPhone 5 iOS 6.1.x-------------------------------------------------------ipod Touch 1 iOS 3.1.3iPod Touch 2 iOS 4.2.1iPod Touch 3 iOS 5.1.1iPod Touch 4 iOS 6.1.xiPod Touch 5 iOS 6.1.x-------------------------------------------------------iPad 1 iOS 5.1.1iPad 2 iOS 6.1.xiPad 3 iOS 6.1.xiPad 4 iOS 6.1.xiPad Mini iOS 6.1.x===================================== Select the method most appropriate for your situation. Upgrading iOS 1. How to update your iPhone, iPad, or ipod Touch 2. iPhone Support 3. ipod Touch Support 4. iPad Support a. Updating Your iOS to Version 6.0.x from iOS 5 Tap Settings > General > Software Update If an update is available there will be an active Update button. If you are current, then you will see a gray screen with a message saying your are up to date. b. If you are still using iOS 4 — Updating your device to iOS 5 or later. c. Resolving update problems 1. iOS - Unable to update or restore 2. iOS- Resolving update and restore alert messages
when i bought my iphone5 the volume was the same as that of my ipod. after i ve updated it to ios 6.1.4 the volume has degraded. Is this due to the ios update or in the manufacture of the iphone 5 ? kindly help
There are ten, broad, grey lines across the display of my iPhone5. The display is virtually unreadable. How do I get rid of them?
Have G4, downloaded photos and videos to Windows 7 Ultimate PC. Photos and videos showed up in an ipod Photo Cache file with a Photo Database and .ithmb files. I am looking for a "reliable" .ithmb converter to jpg, and likewise for the video format. TY:)
Hi, I am hoping someone can help me as my wife's iPhone completely froze up after synching with the latest version of iTunes. In the end, the only thing she could do was re-set the iPhone, thereby of course losing everything. Reconnecting to her laptop restored music and most apps, it seems she has to re-download the other apps again direct to the phone. Now the problem is images. There is an ipod cache directory on the laptop Pictures directory, and in this are folders labelled F00, F01 etc.. and a "Photo Database" file. In each of the Fnn directories is a series of files, called Txxx.ithmb, each of which is about 1,500KB. Doing a backup from the laptop indicates there are about 2900 files overall.Altogether there is about 3GB in this folder, so it looks to be a lot of space. Pointing iTunes to the directory containing all this and synching, still results in zero images being found. She went to the local Apple store for help, to be told these are not the images, but then elsewhere I have read that these are the full files, and this proprietary format contains three different resolution images. If the images taken on the iPhone are not here, where are they? Finally, how on earth do we convince iTunes to recognize these files and imporrt them again? Sorry to be thick but losing everything thanks to the latest iTunes was rather catastrophic! Any help/ideas/suggestions greatfully received... The photo files were a mix of photos taken on the iPhone and images previously uploaded from the laptop. Cheers Chipontheroad
I recently purchased an iPhone 5 (Monday, May 6th) and am convinced that the battery is defective. I attempted to get the phone replaced by AT&T since it is within their 14-day Return/Exchange policy, but of course they denied me based on it being a "technical" issue and therefore a problem I need to take up with Apple. Whatever that means.Background info: Left the house around 10:00 AM, battery fully charged at 100%Finished class at 12:00 PM, battery dropped to 53% (VERY minimal use, I was sitting through a lecture)Arrived at AT&T store at 12:15 PM, battery at 51%AT&T Rep turns off LTE, Wireless, Location Services, Bluetooth and Auto BrightnessThe only apps that were opened/used were Text, Mail (fetch set to Manual) and SafariAT&T Rep says there's nothing he can do, but these changes should "help"Left AT&T 12:25 PM, hopped on bus, got home at 12:45 PM, battery drops to 43% (ZERO use)Call nearby Apple store at 12:50 PM to set up an appointment (Call length: 11 minutes), battery drops to 41%Call Customer Support at 1:30 PM to run remote battery diagnostic (Call length: 16 minutes), battery drops to 32%Apple Rep says the diagnostics looks normal...... Battery life: 30%Usage: 2 hours 26 minsStand by: 6 hours and 3 minutes This can't be right. Is anyone experiencing similar issues with their battery? Does the usage information above look normal? Any suggestions and/or tips on what I can do? I'm so upset with both Apple & AT&T right now. The AT&T rep even suggested that I "turn off cellular data" to save the battery life. REALLY? I feel like I basically just purchased an ipod touch for $240!
my iphone 5 often losses its network signal. i am islanded from the network often. this affects my connectivity with my business & friends. with this problem my iPhone 5 is working like only an ipod. certainly iPhone 5 is not meeting the purpose of a mobile phone. can anyone suggest me some solution for this issue..? Regards,Arunkumar
I'm having issues with the camera on my iphone 5 where it locks up when I try to open the camera app or the screen goes crazy with multi-coloured white noise or a portion of the screen is covered in a purple band usually vertically.Has anyone else had this issue and managed to resolve it.Apple support have said to restore the phone or wait for iOS updates. I've done both and got a new phone and had the same issues. Any help would be great fully received.
Hello,sometimes my iphone 5 64gb is just shutting down and not responding, after having white lines on its screen.It happend to me about 6 times, and it looks like a serious hardware problem!what should i do?thank you.
I have an iPhone 4. This morning I Fell and dropped it and the back cracked. Just about 45 minutes ago, my phone was knocked out of my hand and it fell on the floor. I picked it up and it would vibrate when i would get texts but the screen was black. I had heard somewhere that holding down the home and lock button down would fix the phone if it was frozen. it didn't seem to work. But when I got home I plugged my phone into the computer just to see what would happen. i thought i saw something faint light up on the screen. it looked like a usb cord. so i took the phone into a dark room but i let a little light hit it too. At just the right angle i could see the usb cord with an arrow pointing to an iTunes sign. so I connected it to iTunes on my computer. In just the right angle, I could see that i could unlock my phone. My phone screen was really dark so i tried turning up the brightness but it didnt work. So if just the right light hits the phone i can somewhat see the screen.Out of that light it just looks like the screen is black. I'm thinking that the screen light went out when my phone was kncked out of my hand. any help or advice?
I can not use the phone at all. It is frozen on the iTunes and USB screen. iTunes is not recognizing the phone as connected either. What do I need to do to fix it.
I am not the most technically inclined, so please bear with me. About two months ago, lines began showing up in Safari every now and again. They would go away, so I didn't think too much of it. Then one night, while in a game app, the screen began "flashing" like a strobelight. It couldn't exit the app fully, was blinking half the screen in the app, part of the home screen, etc. You cannot see throught the commotion to use the phone, if the programs can even open. This happened all evening, through the night, and the entire following day. Then it stopped. It was fine when I took it to the AT&T store (the closest Apple store is 45 minutes away, so I wanted to be sure AT&T couldn't do anything for me) but by opening and closing programs and apps, I was able to force it to act up. Of course when I left the store, it worked fine again. It was fine for a few days, acting up only a time or two, but I drove 45 minutes to the Apple store. My Genius Bar member told me it was software based and that I should restore the phone, download the software again, and manually add my media back on. After the four+ hours of downloading and 2+ hours of adding media, it was fine again. That was about two weeks ago. Now it's back. I looked into the diagnostics (what I can see through the noise on the screen) and I have many different errors going on. Googling these errors codes is not providing much information, and again, I am not the best with this stuff. SO:-Is a latestcrash.plist or mediaserverd.plist the same as a panic.plist code? In turn, if they are, will Apple replace the phone as they supposedly do in the case of panic.plist crashes? -I've noticed a bunch of the issues seem related to audio and video functions on the phone. I have AudioToolbox, CoreFoundation, and CoreQuartz codes, for example. Are these things that would justify a replacement? I am sitting through another 4 hour software download right now in order to restore the phone again, but am afraid to lose that diagnostics info, but also cannot see the screen to send any diagnostics info to Apple. Is this something that is software based? Does that mean I am going to be doing this every few weeks? The phone is only 6 months old, but I don't want to let it go and loet the one year manufacturer's warranty. I apologize for being so verbose but I really cannot find anything online that sounds similar to what my phone is doing. Any guidance would be much appreciated.
Yesterday, While "updating all apps" the apps turned gray, they say "waiting", and are frozen like this more than 24 hours later. I tried reseting my phone; tried holding the lock and home buttons down at the same time, and let the battery die and recharged it. Nothing worked.
hello i have iphone 4 and my screean is covered with multicoloured vertical lines,i double check my lcd and its works with other phone, I don't have any ideas what is wrong with this phone:( any ideas please hellp
Less than two months ago, I purchased an iPhone 4S 16G, as well as a LifeProof case, which the dealer told me was superior to an Otterbox. It is touted to be waterproof, dirtproof, snow/iceproof, and shockproof. Up until today, I have been quite pleased with my case, though the screen protector does make it a bit harder to to tap the screen. Today, I had my phone in my pocket. When I bent over, it fell out and hit the ground from a height of two feet. It was completely in its case, and I had performed all the checks recommended before using the case. It fell on to carpet. When I picked it up, the case was undamaged, but the entire front of my phone was shattered. It look as though it had been hit by a bullet. The screen still worked, but it was covered with tiny shards of glass. The damage seemed focused around the ear speaker at the top of the phone. I have in the past dropped an ipod touch, sans case, face down onto tile, and the damage was about 4x less than the current damage on my phone. I immediately called Apple, who told me that the warranty did not apply to my situation (though this was not a surprise). I would have to replace my phone, refurbished for $150 or new for $200. I then called LifeProof, at which point I discovered that their warranty only covers the case. They will not refund your phone, though they offered to give me a new case. The person I spoke to told me that he used a LifeProof case, and that his screen had cracked several times while using it. He recommended going to an independent phone dealership who would repair my screen. In short, this overpriced case does almost nothing. To be fair, I have had no problems with the waterproof aspect of the case. However, it will not protect your phone from even the most minor drop that would normally not damage the phone at all. I have seen several accounts of LifeProof owners who put their phone in their pocket and pull it out cracked. This case is not worth $1, let alone $80. For emphasis, I have included some photos of what my phone looks like after the fall. Remember, this was only two feet and onto carpet while in the supposedly shock-proof case.
I recently bought nike+ sensor and have just been for a run in it. However it won't let me upload my workout data via wifi. It comes up with a message saying: Nike+ipod cannot sync workouts because nike+ service is unavailable. I have tried and tried and again and it doesn't work. I have googled it and there is not any answer to it so far. any help would be appreciated.thanks
hello sir/madam, i had bought an I phone 5 64 GB in the month of january 2013 in taiwan. Once i used wifi it has frozen and shown a display connect to I tunes. when i connected it said me to restore the mobile and i have done it. again later 1 month the same problem occured and now i can't even restore it, some error occuring during restoring pls resolve my problem...
I am experiencing a problem with the iPhone 5 Camera.Whenever I open the camera app, a set of violet pink lines start flickering on the screen vertically. Whats the problem ??
I got an iPhone 5 on Friday and the battery *****. I've read every single forum, done everything, reset all settings, drained battery to 0 and then back up, even restarted to factory settings, turned off push, limited notifications, every thing every forum has told me to do. I even went to apple and they were no help at all, telling me my battery was normal. I don't think sleeping with 100% and waking up with 75% is normal, or getting 2 hours if limited use from my phone throughout the day. I have no idea what to do and I'm getting so tired of this. I did not pay 1000$ and wait 5 months for this. I really expected so much more. Someone help me, and give me a right answer, to help me fix this. Seriously getting so ******. Not even lasting longer than my ipod touch. <Edited By Host>
please could somebody help.i think my iphone4 has malware or a virus and would really appreciate suggestions on how to remove.wy safari browser is frozen and thought about a system backup to itunes and restoring factory settings.worried this would also infect my computer? thanks in advance.
On my iPhone, my mail app doesn't work. I get the "ring" that I have a new email and it shows how many, but when I click my app to look at the emails its blank and then just shuts down and takes me back to my home screen. I've turned it off and left it off for a minute then turned it back on and its still doing it. My iPad and ipod are fine, its just my phone doing it. Can anyone help me?
I have an issue where the phone worked fine - zero issues, I took a call, hung up then the screen became a line that looks like the apple logo motion blurred from the top to bottom then fades to vertical lines of blue and black. No restores resolve it. I have tried all angles of resetting it. To me it looks like the screens are woking but the os is bugging out... I can reset, reboot, restore and it goes throught the strange black and white screen (obviously the apple logo startup screen - then goes to the multicolored line screen - which is some freaked out version of the home screen.
My wife has a iPhone 4s 16 GB phone that she has had for about 16 months. It is out of warrantee now and go figure now it is having issues with the screen. On a daily basis, the screen shows strange colored lines. But they aren't straight across the screen, they seem to follow borders between different colors, like a contour line. And sometimes the entire image on the screen starts to jitter up and down. These can be temporarily fixed by pressing on the display, typically near the earpiece. I've opened it up and pressed on the display connector to make sure it is in tight, but the issue still shows up. I would think that being able to clear the issue by pressing on the display rules out any software issues, but the way the discoloration behaves is sure strange. Has anyone seen this issue before?
My iPhone 4S screen is broken. There are only blue and black lines after I dropped it. Should I mail it to apple and have then fix it for $199 or is there anyway I pay an amount to upgrade to the IPhone 5? Please help
My touch screen has white lines on the right side and the screen doesn't respond on that side. I have an appt with the Genius bar tomorrow, but since I can't unlock my phone, I also can't back it up! Is there any other way to unlock the phone? Or back it up without unlocking it? Thanks.
so this weekend i was on the my iphone 4s making a call then i pu tmy phone down i picked it up a few minutes later to check the time and i cant see my screen anymore its either just black or it flashes white and has lines through it i didnt drop my phone so theres no outer damage at all i can still use the digitizer and everything works fine it just seems the lcd has stopped working ive tried hard restart restoring my phone to factory settings and everythign else i could think of but nothing works i have a repair request set up waiting for apple to send me the packaging to mail them my phone just wondering if the apple one year warranty covers lcd failure as it was not my fault and i just bought the phone brand new 2 months ago
to cut a long story short. I was interested in an i-phone... got the details..checked them all.. on the phone and with the provider, VODAPHONE... told unlocked, not stolen etc etc. proceeded to buy the phone...new sim topped up £10 only to find it wouldn't work... Went into vodaphone store..been running around following thier advice..(they said I need a friend who is a customer on vodaphone to get passed the unlocking with a vodaphone code.. and they would do it for free given the circumstances...so i run errands go back and forth doing as they asked...got nowhere) SO IT IS NOW A MONTH LATER..and after complaining and complaining to thier email site and repeatedly asking for help in store..I am stumped as what to do and just have a glorified ipod. I WILL NOT BE FORCED TO REMAIN ON THE VODAPHONE NETWORK given the situation they have put me in and thier unwillingness to help so i refuse to use the phone with vodaphone... BUT WHAT can i do PLEASEEEEEEE? all they keep on suggesting is that I get the original owners details but he is not answering anything...and the phone is not registered as stolen etc so what is the problem!? As you can imagine I am really peeved by the whole thing as I actually carried out all the necessary checks, and whilst the phone was not bought directly from vodaphone, I went to them as the provider, to find otu about unlocking etc as it is always advised to do so..and it was them that gave me the wrong information but they still will not resolve the issue. I have even sent them phone records to confirm when I rung and the name of the invalid who told me the phone was unlocked in the first place. I really would much appreciate any help as they are ignoring my emails now.
Yesterday I was texting one of my friends when we got into a text bomb match thing when I sent a really long message like 100,000 characters my phone foreclosed the messaging app and everytime I have tried to foreclose it after hitting the home button twice it pops up with a blank little preview of what the messaging app would look like without any messages or options. Please help me fix this problem I mainly use my phone for texting! What are some possible solutions to the problem??
It appear some longitudinal lines on my screenCan I fix it or the touch is broken?
I have some longitudinal lines on the screen and the touch is not working properly now
I have a Verizon iPhone 4. No contract in a few months. No SIM card. Will I be able to use my phone as an ipod Touch when my contract expires? Will I be able to (all with wifi): send iMessages? browse the web? update apps?
Suddenly it's gotten so that my iPhone4S (on Verizon) isn't ringing when Bluetooth is on. It does get calls on the screen and it does make sound otherwise. I turn Bluetooth off, and it always rings now.I suspect this may be particular with the Pansonic land-line headset/bluetooth connection I use. It was great when working in that my land lines would ring (with the sound of my cell ringtone no less) and I could get cell calls on any headset in the house. It used to work all the time (For several months at least and perhaps my bluetooth on this phone isn't as strong as the old 3GS?)Something to look out for if your phone stops ringing and can't otherwise be explained or fixed by resets etc.
The button on my iPhone 4 is stuck and does not work so i can not press and hold the home button and the power button to reboot it. I tried to reset my iPhone throught the Settings in General. Once I did that the screen went black with the little loading circle in the middle like if I turned it off and stayed like that for the past 2 hours and it won't stop. it's not frozen because the circle is moving (loading) but it's been over 2 hours and I've tried everything. I'm not sure if it takes that long.
i have problem my iphone 5 Horizantol lines black and white(appear on my hand set) and stiill active ,moble repairing shop guy told me the problem in display must change display after changing the display screen problem still ....,any body know about this problem??? i make hard rest but problem not solved (Power +Home button)
I wan to know if the Nike+ipod sensor is compatible with iPhone 5.. or do I have to buy other sensors instead of Nike.. ??
Ok so, since yesterday afternoon, while i was on my facebook, it suddenly popped out that there's a problem with the connection blah blah blah, but it was still connected to the wifi, so I just ignored it for a while, until i want to use it but i can't, coz every app that needs wifi was just loading & loading and it took forever but i wasn't updating to the latest post like that.. I opened my tumblr, twitter, instagram, imessage and facebook, but it's stuck on the same last post from yesterday. It really bothers me, I reset the network setting for a couple of times, and nothing happens. If you're gonna ask what carrier i have, It's MTS but i don't have a sim. Yet i can still use it like an ipod. the push notfication shows on my iphone, like when it's locked and someone message me on fb or retweet something on twitter. Then when i do open that notification, and the app will load then it'll stop. I also updated it to the latest iOS (6.1.3) a month ago. What do i need to do??? Need Help.
The apple ID associated with my iphone is showing up as my son's ID for his ipod Touch 5th gen. When I look into the settings everything is set to my email address, but when I attempt to update it shows his email address and says I have the wrong password. I did not have this issue until I updated the iOS system. Can anyone help?
I'm experiencing the following symptoms:-my iPhone does not respond when I press the home button or the sleep/wake button-neither does it respond when I press the home button and the sleep/wake button at the same time-at times my iPhone does turn on, but it freezes up and the screen starts to go white or green and purple lines start forming-it seems to work normally despite my difficulties with the screen I have tried:-going to the apple store. The gentleman there ran some tests and they showed nothing wrong.-restoring my iPhone through iTunes -pressing the home button and sleep/wake button at the same time-updating my phone to the latest version of iOS I would really appreciate it if someone could shed some light on my unfortunate iPhone problem. I'm at a loss of what to do especially since I went to the apple store and was told nothing was wrong with my phone. When I went there, I explained the problem and the gentleman pressed the home button and the sleep/wake button and it miraculously turned on! It was fine for the next three days, but it started acting up again. Thanks
How can I get it across to Apple that the moment they let Facebook Home take over the home page on my iPhone or iPad I am gone forever and will never EVER buy an iPhone or ipod ever again? Facebook want to know far too much detail about my life as it is. Why would I want them to be able to track my every movement and know who I am calling on my iPhone. This is an infingement on my/your privacy. If news paper journalists can get done for hacking into yours or my phone, what will Facebook get? And what will Apple get if they are found to be helping Facebook gather this information without the iPhone users consent??????