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I have an iphone 5 still within the 1 year warranty. It has a small crack on the top right of the phone, which doesn't have any effect on the screen or touch capabilities. However, the phone also has a faulty camera and lock button. What I am wondering is, does the fact that the screen is cracked affect the ability to get a warranty replacement for the other two problems? Thanks!
The photos were superb earlier....suddenly all the photos taken became blur...tried all the available options ...but front camera is working perfectly
Speaker stop working while on a phone call also can not listen to music while on speaker
I bought an iphone 5 last month, for starters, i didn't notice that the Power Button was compressed as in its still working but just, it doesn't have the 'button click' feel like a normal iphone. Recently my friend bought an iphone too, when i compared our iPhones, i found out that his iphone's Power Button has a 'pop up' feel where mine is compressed. I'm from Kuala Lumpur and the place i bought it in Johor. Can i know whether can i get a repair or replacement for it? Who should i contact to do so? Note: i bought it in a small DIGI shop in Johor. And, i heard that iPhones bought in small retail shops cannot be replaced/repair/etc.
I can not hear calls through earpiece but is working on loud speaker, any ideas?
When a call or text is coming throug there is no sound. The settings seem fine. When I switch the side button to red nothing happens. What used to happen would be the bell sign would come up with a line through it indicating the ringer was switched off but now nothing happens whichever way I switch it. Vibrate is switched on in settings but it isn't vibrating either. Interestingly the alarm is working so the sounds are not completely gone. I have powered it off an back on etc., but it hasn't made any difference. Any advice. Thanks Paula
Hello, I bought an iphone 5 from the Canadian Apple store a few months back. I have just got back to the UK and inserted my UK sim card. I'm on Giff Gaff (O2) I can still make and recieve calls and texts. But most of my apps aren't working. Nor are any of my browsers. iMessage still works over 3G so i dont understand why my apps and safari arent sending or redceiveing data. Does anyone have any advice? Thanks in advance, Tom
MY I PHONE 5 ON OFF SWITCH NOT working
i think my touch screem is freeze, i dont know
Hello to all I have a problem when I make and receive calls. I have an iphone 4 black and when I did the update to ios 6.1.3 the proximity sensor no longer working. How to solve this? Best regards, Rui
I have a problem with my iphone 5. The home button is not working and I don't have an insurance. I bought this iphone at the apple store. Are they gonna replace my phone?
i cann't reset my iphone the phone speaks arabic touch not working properly
iphone 4s Wifi problem, After using the device of 7 month. wifi is not working. BEFORE WAS working FINE and now wifi is not able to identify. I tried all the possibilities to fix the wifi, such as resetting network, restart the phone, restore from iTune and setup as new phone, but the problem remain same. turning on the wifi can't recognise any network. any other idiea to fix the wifi of iphone. Thanks
I have just started to update the latest iOS 6.1.3 and my wifi disconnected and all of my contacts have been deleted. My phone has not updated to ios 6.1.3 as wifi stopped working. I have never backed up on iTunes on a computer, I always download everything directly from wifi onto my iphone. Can I get my contacts back? If I can, how? Please help!!
Hello! i have iphone-4. I was using a prepaid connection in which 3G internet was working properly. Now i switched to postpaid connection but now 3G internet is not working even it has been activated from the provider. It is showing a message 'Could not activate cellular data, PDP authentication failure'.
My iphone 4's from Japan and it's still locked. The only way that I can use it is through Gevey Sim. It's still in version/iOS 4.3. Any ways to update/unlock my phone to iOS 6? Home button's not working now so I need to have the assistive touch already.
My i phone5 got submereged in water...its working now, but the camera is not., My i phone got submereged in water...its working now, but the camera is not.
What should I do if the touch screen on my iphone 4 wont work?
I bought my iphone 5 from dubai. Now i am in India , and suddenly since yesterday the lock button of my phone is not working. I went to an apple authorized store and was told i can claim replacement only from the country i bought my phone from ! now what do i do ? i can't go back to dubai. Is there any other way i can replacement or fix this issue ?
So I just upgraded my iphone 4 to an iphone 5 literally yesterday. Strange lil bugs I get, but... This is just freaking me out. The phone had NO charge whatsoever when I opened it yesterday and tried to turn it on. Usually I get an iphone and its at almost full charge. Then the Brightness was already dimmed to almost nothing rather than being in the middle. I adjust the slider to light it up more and then hit the switch for Auto-Adjust Brightness... Nothing changed. At all. There's no brightness difference whether I have Auto-Adjust set to On or Off, and it's kinda hurting my eyes. Pleeeease tell me I didn't get sold a Refurbished iphone 5 as a New one at the Apple Store?!
I have an iphone 3g and my wifi wasn't working at all! The wifi button wasn't working like I couldn't press it at all, so my brother told me to erase my iphone. I backed it up and erased my iphone, it didn't work so he told me to jailbreak it because he thought maybe since my iphone was originally jailbroken it might just need it to be jailbroken again. I did that and when I looked at it again ALL apps were gone! There were no settings, safari, or app store nothing, it was just a blank page! (A blank page with, oddly enough, my same wallpaper still) When I tried to search up things on the iphone it was found, but it said it was not loaded at all. Help anyone??
See the chart below to determine whether you can upgrade your device and what you can upgrade to. If you do not have a Software Update option present on your iDevice, then you are trying to upgrade to iOS 5 or higher. You will have to connect your device to your computer and open iTunes in order to upgrade. iphone, iPod touch, and iPad iOS Compatibility Chart Device iOS Verson iphone 1 iOS 3.1.3iPhone 3G iOS 4.2.1iPhone 3GS iOS 6.1.xiPhone 4 iOS 6.1.xiPhone 4S iOS 6.1.xiPhone 5 iOS 6.1.x-------------------------------------------------------iPod touch 1 iOS 3.1.3iPod touch 2 iOS 4.2.1iPod touch 3 iOS 5.1.1iPod touch 4 iOS 6.1.xiPod touch 5 iOS 6.1.x-------------------------------------------------------iPad 1 iOS 5.1.1iPad 2 iOS 6.1.xiPad 3 iOS 6.1.xiPad 4 iOS 6.1.xiPad Mini iOS 6.1.x===================================== Select the method most appropriate for your situation. Upgrading iOS 1. How to update your iphone, iPad, or iPod touch 2. iphone Support 3. iPod touch Support 4. iPad Support a. Updating Your iOS to Version 6.0.x from iOS 5 Tap Settings > General > Software Update If an update is available there will be an active Update button. If you are current, then you will see a gray screen with a message saying your are up to date. b. If you are still using iOS 4 — Updating your device to iOS 5 or later. c. Resolving update problems 1. iOS - Unable to update or restore 2. iOS- Resolving update and restore alert messages
The power button of my phone is not working properly. I just bought it last January in the US and I'm staying here in the PH, and the apple stores here still doesn't support it. How can I have it replaced? I think it's not working anymore.
My lightening cords are not working anymore. I have gone through four of them so far and the best working one is a $5 cord from a knockoff store. Is there something in the maintenance of the cords that we should be doing?
I did got a update, witch were ment to improve the loudspeaker functions.After installing that, there were no more sound in internal speaker!I have to use loadspeaker, headset or bluetooth headset, to hear when talking anybody on phone.There was no problem with this before the update!!How can I get the iphone to work normal again?
Microphone seems to have stopped working, any ideas>?
I have the iphone 4. iMessage was fine after the iOS 6.1.3 to begin with, but these last 3 days I haven't even been able to send one. My phone doesn't even recognise when someone has iMessage either. Have tried turning iMessage on and off, tried restarting the phone, have even restored it back to before the problems I have been having
I dropped my iphone 5 in water. The touch screen is not working, but its charging and im getting all my texts & notifications. I brought it four months ago without apple care. What can i do to fix it and if there cost what the estimate ?
4S got run over by a car. I changed the broken display, functionality (sound, vibration, cameras, wireless, mobile data, emails and other notifications come in, I can here SIRI, etc.) is working (tested via cylay). Battery always low and phone turns off pretty fast after unplugging from the charger. Plugged in it turns off itself after about five minutes and restarts immediately again + display doesn't work (sometimes gets bright but there appears no clear picture only some grey tones). It worked about three times though that the display was clear and I could use the phone for about five minutes before it lost its picture again. What could be broken?
I was reading my Facebook page when the screen just went out all of a sudden. It still seems to respond to touch and Siri works but the screen is dark. What's up with that?
Hey guys, my iphone 5 was bought in December at Bestbuy. I just made an appointment at the Genius Bar and I wanted to ask some questions about the one year warranty included with the phone. My phone had been working fine for the past six months and it's never been treated harshly ( I've always kept a good case on it and a screen protector ) however yesterday my lock button stopped working... whenever I click it the phone does not respond to it. The phone is basically new when taken out of the case and the only reasonable explanation for this, in my opinion is a defect of manufacture that recently showed up. I'm wondering what will apple do when I take my phone in? Will they replace it for another? Attempt to fix it? Will any charges be present? And what should I bring just incase they decide to replace it ( ex. headphones, charger?) Thank you.
Is anyone having issues with a lack of sensitivity of iphone 5 screen. I am having to touch items several times to select or scroll the screen, when it does scroll it "jumps" to catch up making it hard to operate smoothly. I Also notice that the screen appears to have shifted up slightly cutting off top of wi-fi and battery symbols. These symptoms don't always happen and I cant be sure I can show them to a Genius. This my 4th iphone, so my expectations are only what I have experienced with the others.
Speaker went silent it plays somewhat when you blow it the bottom of the phone. About 7 month old
I have a problem with my iphone 4S 64GB and don't know if the app is the problem or the hardware of my iphone. That Apps is "WhatsApp 2.8.7" and it was working fine for a year and i used to update my iphone & Apps always ... but now it crashs right after the start.I don't know what i should do ... i can't reinstall it coz i have important conversations and groups created by me.I need help ....... !!!Thanks in advance.Alsuboosi.
volume control on iphone not working need helpJust yesterday it was fine but now its not there I have a iphone 4s with iOS 5.1.1The volume button on the side no longer works when you press up or down it just pops up the screen that says ringer and the volume image but wont change the volume. Also where the volume is on apps like youtube is a black box and you cant change the volume or anything. Any help is appreciated.
Please help I have only had it a month and it stopped working. I need help to get it fixed, its upsetting. I can give more info on request hust need to get it fixed.
I recently purchased an iphone 5 (Monday, May 6th) and am convinced that the battery is defective. I attempted to get the phone replaced by AT&T since it is within their 14-day Return/Exchange policy, but of course they denied me based on it being a "technical" issue and therefore a problem I need to take up with Apple. Whatever that means.Background info: Left the house around 10:00 AM, battery fully charged at 100%Finished class at 12:00 PM, battery dropped to 53% (VERY minimal use, I was sitting through a lecture)Arrived at AT&T store at 12:15 PM, battery at 51%AT&T Rep turns off LTE, Wireless, Location Services, Bluetooth and Auto BrightnessThe only apps that were opened/used were Text, Mail (fetch set to Manual) and SafariAT&T Rep says there's nothing he can do, but these changes should "help"Left AT&T 12:25 PM, hopped on bus, got home at 12:45 PM, battery drops to 43% (ZERO use)Call nearby Apple store at 12:50 PM to set up an appointment (Call length: 11 minutes), battery drops to 41%Call Customer Support at 1:30 PM to run remote battery diagnostic (Call length: 16 minutes), battery drops to 32%Apple Rep says the diagnostics looks normal...... Battery life: 30%Usage: 2 hours 26 minsStand by: 6 hours and 3 minutes This can't be right. Is anyone experiencing similar issues with their battery? Does the usage information above look normal? Any suggestions and/or tips on what I can do? I'm so upset with both Apple & AT&T right now. The AT&T rep even suggested that I "turn off cellular data" to save the battery life. REALLY? I feel like I basically just purchased an iPod touch for $240!
I have tried resetting and erased all data but still no luck detecting network. 3G is found briefly when powering back up. I have tried two different sims from two different providers 3 an Vodafone but whilst carrier is found neither connect. Wifi if working fine as are all other phone functions. Any ideas?
my iphone 5 often losses its network signal. i am islanded from the network often. this affects my connectivity with my business & friends. with this problem my iphone 5 is working like only an iPod. certainly iphone 5 is not meeting the purpose of a mobile phone. can anyone suggest me some solution for this issue..? Regards,Arunkumar
hi i have i phone 4 brought from saudi and it is working in india but internet is not working ... please tell how to operate internet iam using 2g sim of idea
I left my iphone 5 on my night stand over night and when I woke up, the phone said SIM FAILURE and instead of the carrier name it said INVALID SIM.I tried re-booting and it didnt work, then I took the sim out and placed it back in again and it still didnt work, so I restored my iphone and it still doesnt work and now I cant even enter the phone since you need a working sim card to activate it HELP ME PLEASE!!
ihave update ios 6.1.3 and my wifi it's never turn on again
My iphone stoped working and when i plug it in the apple logo comes up then goes away, i brought it to a repair shop where they thaught it was water damgaed but they treated it for that and it turned out that that is not the problem and that they didnt know what to do with it.. what should i do with it now?
Any way to fix this?
When my iphone 5 is locked the volume buttons are not working. I have to unlock my phone in order to change the volume using the volume buttons. Is this normal for the iphone 5 or is there something wrong because I know that the volume buttons can be used when locked when I had the iphone 4
Hi Apple . My wifi not working ...i have already try reset network it seem the same .... sometime i only able to use for few hours after that my wifi not working anymore and sometime event i have to shut down my iphone for wifi connection . Now it become more worst sometime i unable to turn on my wifi .... pls email me for solution . I purchase my iphone from Apple Store online from malaysia but currently im working at oversea . Can i get warranty at Taiwan ?
I only had my phone for 3 weeks it jus stopped working last night I can't hear no one and they can't hear me I have tried rebooting my phone switching it on and off even took the sim out I don't understand what's happen please help
Hello apple support community.My i phone 5 that I recently bought last Sunday (May 5th) has some major issues. The battery life is TERRIBLE!! I have tried to lower brightness, turn off lte, turn off vibration, etc... But nothing is working!!! I exchanged the iphone for another black 32 gig, but event this one is pretty bad. I got 5hrs 20mins of usage, and 7hrs 16mins on standby. This is my second charge on this new phone. I drained it down to 0% when I first got it and then an overnight charge for 8hrs all the way up to 100%. PLEASE HELP!!!!!!!!!!!!! All answers would be greatly appreciated!- Biggie_LP
I recently had my 4S replaced after my previous one had water damage. It was working fine at first but suddenly, whenever I take photos with my phone, they're not saving to my camera roll. I don't think it's a question memory space as I only have 1 photo on my camera roll.
I've issue with the sound of iphone 4s, last 2 days, suddenly no sound coming out of the speaker but it is ringing and speaker during calls working well But no sound for example: for the video clips, youtube, games apps, etc. I've restored the iphone but the issue not yet resolved. I hope I'll have an answer for my doubt. Thank you