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iPhone listener can hear call waiting

Why it other party during facetime won't hear me after few minutes of talking iphone 5

Whenever I use facetime, the other party wouldn't be able to hear me after a few seconds/minutes. However, if I use my headphones, they can hear me properly.I think there's a glitch on my mic. Please help me

iphone 5 loudspeaker micsirivoice to text not picking up sound.

Hi, I am new to this forum so i apologise in advance for not following any rules thats set. I have a iphone 5, 16 GB for 6 months and for the past month or so i've been having issues with the microphone.     1. During a call if i want to use loudspeaker the mic cuts out so the person on the other end can not hear what i am saying, yet while during a call off loudspeaker          they can hear me fine.     2. Siri can not detect anything i say or any noise what so ever when i try to use siri, but can when using a headset.     3. When trying to use voice to text in messages no speech is detected. When using a headset under all three of these, they work fine, calling someone works fine aslong as i don't use loudspeaker.i have tried to restore the phone to see if this corrects the problems but no luck. The firmware version is 6.1.4, on EE 4G. Any help with this is appriciated. Tyler.

URGENT HELP iphone 4S

Last night i went on my phone to make a phone call but all my contacts were somehow deleted i tried turning off my iphone and then turning it on but still had the same problem. I dont know what to do i had icloud but never used the backup for it infact i had not signed in to it till the next day. I somehow managed to get a few of my contacts back through my messages. There were many important numbers in there. To top it off the most important thing to me was all my information on my calender list like my appointments, and many other important events. I do not know hot to retreive it if anyone could please help me it would be greatly appreciated. Thank-you

call confirmation without jailbreaking prevent accidental call iphone 3G

I found an app that provides a call confirmation without jailbreaking the phone called "Group Contact." in settings, if you turn 'return to the app after phone call" on, you get the message "you will be alerted before making the call, and the app will be re-opened after the call." Before every call, a call confirmation is delivered, which solves my problem perfectly!

iphone 4/4s iPod/iPod2 unlock and jailbreak

iphone 4 on t-mobile full signal but wont makereceive calls

Please help - My iphone 4 intermittently stops making and receiving calls/texts without warning, the phone will have a full signal and could be anywhere in the country but when you try to make a call it won't do it. If you then ring the phone it is as if it is turned off, if you then turn the phone off then on again it works perfectly well until the next time which might be in days or hours. T -Mobile talked me through a reset but this has not worked and Apple want a fee to help further as the phone is 22 months old, it is however little used and still looks new. Any help appreciated

Dropped iphone 4 in to toilet but hear me out

I dropped my phone into the toilet. I got it out as quickly as possible, but it did get submerged. When I got it out, the screen turned on by itself, but I didn't think much of it, and I stuck it in rice for a few hours. When I went to check on it, it seemed fine, as the screen turned on and all the buttons seemed to be working, other than being slightly laggy. The volume buttons worked, but the didn't seem to do anything to the volume. The speakers worked as well, and even the vibrating part did. the lagging didn't get any better though, so I decided to see if reseting it would work. It turned off fine, and the apple symbol came up, but that was where it stopped, and it now will not turn on. I checked the LCI in the headphone jack and the charging slot, and the one in the headphone jack has a tiny pinkish-red dot, and the one in the charging slot doesn't look red at all. I stuck it back into the rice just in case. Can anybody help with my situation?Just some info, up until I put my phone into the rice the first time, I was mostly in full panic mode, and even after I put it in the rice, I kept checking to see if it worked by pressing the sleep button. I'm pretty sure I did everything I'm not supposed to do, but what can I say?

What can I with my broken iphone mic

I purchased my iphone 4 while living in Hong Kong. I am now back in the UK and the phone has deveoped a problem where the mic cuts out during calls and the person I'm on the phone to can't hear me. I took the phone to the apple shop here and the girl told me that she would have given me a replacement but she can't because the phone is slightly different than the UK (european) model of the iphone 4. She then told me to call apple care and explain to them over the phone.  I called apple care and an american woman said she can't give me support unless I pay £25 but will email me instructions on reseting the phone, I told her reseting won't make a difference as the mic problem is a common one with iphone 4's and I've read it's a hardware problem. So anyways I reset my phone and nothing changed. I'm stuck in limbo right now and dunno what to do, does anyone have any suggestions? I think I'll get a galaxy when my contract is up this year.

south africa assistance iphone 5

i bought iphone 5 in new york.  i live in south africa. i cannot hear caller on the other side of the call. no-one wants to repair my phone because its an "international" phone. Where do i send the phone to in new york to try and get the phone working again?

Crashing and screen flickering problems. iphone 4

I too have had the "flickering/flashing" screen problem...I received my first iphone 4 on release day (6/24); had no display issues until 3 days later, on 6/27. First occurred while on call in car; phone continued to work but display was black; had to do the two-button "hard restart" method to reboot phone. I was away on vacation for a week (not near an Apple Store), and phone continued to have this issue at least once/day. It could be on any screen or app...had it occur on calendar, a game, the home screen, etc. It would begin flashing ~8 times, then go to a "lit up black" (not off but slightly and evenly lit up black). Sometimes it would be 75% black, w/ a whiter "band" across the top 25% of the display.I discovered that sometimes if I quickly hit the button on top while it was still flashing, I could "save it."I have videoed this (using my 3GS phone...now my wife's) a few times, and it also did it at the Genius Bar at my local Apple Store last Friday (7/9) when I returned it. They saw it in-person, and watched one of my videos, and promptly gave me a replacement phone.However, the NEXT day, 7/10, my replacement iphone 4 has started to do a similar thing...no "flashing/flickering", just goes to the "lighter black" screen. First occurred when trying to open the calendar. I contacted Tech support and spoke to someone at Apple for ~1 hour, who said there have been NO reported display issues from others, and thought it perhaps was due to a corrupt "Restore from backup" file. She suggested that I do a regular restore (not from backup), but I have hesitated to do so yet, instead looking/waiting to see if others have had this issue, as I don't want to lose contact, texting & calendar info.She also said it was not good to perform the "hard restart" (two button) function very much... I eventually have tried the "slide to power off" across the top of the black screen, and phone turned off and could restart with just the single (upper) button. So the phone is ON...just display isn't...I am an AVID iphone user (have had the 2G, 3GS and now 4 model) for 2 1/2 years, and this won't make me "switch"...I just want it FIXED..!

iphone 5 Rear Microphone

Hello, There appears to be an issue with my iphone 5's rear camera microphone. When recording video it causes white noise and I can barely hear any audio at all. To diagnose the fault I phoned myself and put music on. I could hear the music fine without loudspeaker, I then switched on loudspeaker while the screen was facing upwards (to test the front facing mic) and it was fine, once I turned the phone upside down, the audio cut out. To ensure that my desk wasn't just blocking my front facing mic, I switched loudspeaker off and then turned it back to face up, then again to face down and then switched loudspeaker back on. Unfortunately it confirmed that was the fault. I have recorded voice memos and front facing videos with no issue, but when using the rear camera I still have the same fault. I have cleaned out the small opening for the mic and haven't caused my phone any damage, so I can't understand why this would happen? Has anyone else had this issue? Will I have to have my entire phone replaced, the whole rear camera or just the microphone? Are there any fixes I can perform myself? Thanks,Ross

no sound iphone 5

suddenly there is no sound.  Not a problem before now cannot hear call, music, game etc

I have an iphone 5 and speaker just stop working while I was on phone an issue when you put phone on speaker also no sound when I try to listen to music

Speaker stop working while on a phone call also can not listen to music while on speaker

can not hear calls iphone 5

I can not hear calls through earpiece but is working on loud speaker, any ideas?

Purchased an app on iphone 5. Credit card has been debited but app not getting downloaded.

I have Purchased app on my iphone 5. My credit card has got credited but the app is not getting downloaded.. It app shows it is in waiting mode and the status bar is not getting moving . What can be the issue?This is the first time I have purchased an app from my iphone.

Add country code to my all contacts while not present-iphone 5

Hi there, I've suffering from a call receving problem which is - Example -  I have a contact saved at my phone "Mr. A" - 01619001234 [country code not present]But when i got call then it comes for - +88 01619001234, so its not showing Mr. A is calling. There are some numbers on my contact which contains country code (+88) and some of them not. So, how can i add country code number to each phone number while country code not present? Like -  Mr. A - 0161 900 1234Mr. B - +88 0161 900 4321Mr. C - +21 897 456 212Mr. D - 02 723456 91 I want those number like this -  Mr. A - +88 0161 900 1234 - will add country codeMr. B - +88 0161 900 4321 - will remain same as country code present and starts with + signMr. C - +21 897 456 212 - will remain same as country code present and starts with + signMr. D - +88 02 723456 91 - will add country code I hope i am clear to you. I need help asap. I tried International call Editor (ICE) apps, but it renames contact while country code present and also it need to select one by one.  Thanks in advance

Ringer not working iphone 4S

When a call or text is coming throug there is no sound. The settings seem fine. When I switch the side button to red nothing happens. What used to happen would be the bell sign would come up with a line through it indicating the ringer was switched off but now nothing happens whichever way I switch it. Vibrate is switched on in settings but it isn't vibrating either. Interestingly the alarm is working so the sounds are not completely gone.  I have powered it off an back on etc., but it hasn't made any difference. Any advice. Thanks Paula

Hardware problem iphone 5

Dear sir I am Apple supporter since 3G. And currently I am holding iphone 5 for less than 6 months. Recently I found that when I shake the phone, i can hear there are particle inside my phone. I went to Digi (mobile service provider).  They can replace me a re-conditioned unit which I think it is not right. It will be an repaired item which is not mine.  I would like to seek for your advise

i can't restore my iphone iphone 5

HiI have an iphone 5 and last night it just turned off while I was asleep so I charged and it turned and it worked but then turns off suddenly so i plugged it again for houers and it just got stuck on the silver apple so I pressed the button on the top right and the home button and it worked againbut while I was in a call it turned off and now it doesnt turn on so I tried to restore it and my itunes says there's a 2001 error and i already checked and my itunes and mac updetes are the latest ones what else can I do? Do I need a new phone?thanks

How to get iMessage to work when all it says waiting for activation iphone 4S

How to get iMessage to work when all it says is waiting for activation

Some help please I have an echo problem I hear my own voice durunig call iphone 5

Please help me:( iphone 5) I sometimes hear my own voice slightly while during a call. Do you have a problem like this? I am using iphone 5 for 5 mounths but last 2 mounths I hear my own voice echo during the call? What is the problem? Is my phone tapped?

my iphone wont wring iphone 4S

When i get a phone call the ringer doesn't work and I a missing all my incoming calls. Help what should I do.Thank You

my iphone has no sound unless earphones are plugged in iphone 4S

I can hear someone when I'm talking on the phone and if someone texts me while I'm talking on the phone I can hear it.  Otherwise, my phone makes no sound unless earplugs are in.  No ringer, no alarm, any video or audio....all silent.  Even Siri is quiet!

iphone 5 Internal speaker not working. IOS6.1.4

I did got a update, witch were ment to improve the loudspeaker functions.After installing that, there were no more sound in internal speaker!I have to use loadspeaker, headset or bluetooth headset, to hear when talking anybody on phone.There was no problem with this before the update!!How can I get the iphone to work normal again?

iphone 5 not ringing or alerting of texts calls going to voice mail

My iphone 5 recently started having problems with the ringer.  The ringer will be turned all the way up, the mute button is NOT being used and the phone will not ring for calls or alert for texts.  It is not always happening, but more so than not.  I have tried rebooting the phone, the OIS is up to date and I do not have the "Do Not Disturb" set.  I can be in the same spot with LTE and full signal have a call/text that is missed then receive a call/text and it rings.  Does not seem to matter if the call is coming from a land line, same Verizon carrier cell or different carrier cell there is no noticable reason.  Any ideas???

i have an iphone 4 orange uk locked i contact to orange uk they said my phone removed from their network so plz apple support team unlock my phone tell me now what should i now to unlock it

hey  i bought an iphone 4 orange uk locked.. i conacted orange uk to unlock my phone ... they said ur phone is removed from our network,but my phone says invalid sim .. and my phones status is wild card activated...  plz help me now what should i do>>> waiting for your kind reply thanks  apple team

built in speaker on my iphone 5 sounding grainy and scratchy. have fix

So last night I was talking via speaker phone and suddenly noticed that the sound quality was horrible.  It was extremely grainy and scratchy sounding.  At first I thought it was just something with the call quality so I turned off the speaker and talked on the phone normally.  Later I got an e-mail and noticed that the tone that it made also sounded scratchy.  So I tried playing a song through the iphone speaker and sure enough that was awful too.   I know it's the internal speaker because the music played fine through headphones.  Has anyone experienced this before?  If so, how did you go about fixing it? Thank you!

iTunes cannot find update server iphone 4

After months and months of not being able to update my iphone 4 to the new technology due to storage usage, i was finally able to. Now after two hours of waiting, my phone says it was verifying the update. My phone turned off and then turned back on and i got the plug into iTunes icon. After i plugged it in it says that the iphone update server cannot be found.

iphone 5 Frequently Crashes to Apple Logo and Screen Lock

I have an iphone 5 64 GB running iOS 6.1.4 on AT&T. Over the past ~ three days, have noted that the iphone randomly "crashes".  Could be when I am using an app.  Could be when I am making a phone call.  Could be when it is simply connected to the power cord and haven't touched it at all. The cycle is as follows: Screen suddenly goes blankThe white Apple logo (which typicaly appears during boot-up) appears for 3 - 5 secondsI hear the "chirp" that normally sounds at the end of boot-upThe iphone lock lock screen then appears Sometimes, when the phone emerges from lock screen, the brightness is about half of what it was prior. I have not been able to isolate this behavior to a specific set of circumstances.  When it occurs during a phone call, the call is interrupted / other party is silenced, but if I swipe at lock screen, the call resumes (the other party notes that I went silent during duration). I have re-started / re-booted the iphone 15 times.  I have cleared all apps from the cache.  I have disabled all notifications and location services.  I have done a Reset All Settings on iphone and restored from iCloud.  I have done a Restore from iTunes.  The problem continues. I would say that this crash cycle occurs about every 30 - 60 minutes.  As noted, many times when I'm not even touching / using the iphone. Have also noted that when not connected to power supply, the iphone is quite warm, and battery drain is at an accelerated rate of 3x to 4x of "normal", worse than prior iOS 6 related battery issues.  Have also tried all the usual battery saving tricks - wifi is off, GPS is off, EQ is off, etc. Any thoughts before I head to the Genius Bar? Thanks! TCF

SIRI won't call mother of my girlfriend iphone 4S

SIRI won't call "the mother of my girlfriend" and says that an error occured or calls my own "mother"!Please, help me out. I work my self by an Apple Reseller and no one of my collegas can help me out!*the problem is not coming from my Contacts Book or Settings because everything is perfectly configured and this error is recent !Thanks. Paul.

Trouble Restoring iphone iphone 4S

I am having trouble restoring my iphone. When I try to restore it, it says I need to update my iphone first but I have already done so and my iphone says it is currently up to date. I also just try and dowload the update again to just try it and it comes up with an error and won't finish everytime. Help please!Also- another question, my iphone will never finish syncing but will back up the phone. Just says "waiting for changes to be applied."

MobileVOIP Skype not work after 6.1.4 iphone 5

Hi, I have an iphone 5. Sometimes I use the MobileVOIP app for Voip calls. After the 6.1.4 update the application does not send the audio to the speaker (both call speaker and external speaker). It seems that the application recognize the earphones also without plugging them or it is not able to reach the internal speaker. The application works good with earphones. Also trying with Skype, they don't work. Since the update focused on audio-problems, are there settings to solve this problem? Do any of you have the same problem? Thank You Roberto

my app updates are stuck in waiting mode iphone 3G

Apps are stuck "waiting" while updating. I've tried reset and reboot.

My iphone 5 has gone black but can still hear sound

Last night my iphone 5 went black and won't respond to anything. I can still hear soundlike siri and when a text comes through but I can't see anything. I have tried to restart it by pressing the home button and power button but that hasn't worked and I've tried to restore it on iTunes but that hasn't done anything, can anyone help?

Brand New iphone 5 Terrible Battery Life

I recently purchased an iphone 5 (Monday, May 6th) and am convinced that the battery is defective. I attempted to get the phone replaced by AT&T since it is within their 14-day Return/Exchange policy, but of course they denied me based on it being a "technical" issue and therefore a problem I need to take up with Apple. Whatever that means.Background info: Left the house around 10:00 AM, battery fully charged at 100%Finished class at 12:00 PM, battery dropped to 53% (VERY minimal use, I was sitting through a lecture)Arrived at AT&T store at 12:15 PM, battery at 51%AT&T Rep turns off LTE, Wireless, Location Services, Bluetooth and Auto BrightnessThe only apps that were opened/used were Text, Mail (fetch set to Manual) and SafariAT&T Rep says there's nothing he can do, but these changes should "help"Left AT&T 12:25 PM, hopped on bus, got home at 12:45 PM, battery drops to 43% (ZERO use)call nearby Apple store at 12:50 PM to set up an appointment (call length: 11 minutes), battery drops to 41%call Customer Support at 1:30 PM to run remote battery diagnostic (call length: 16 minutes), battery drops to 32%Apple Rep says the diagnostics looks normal...... Battery life: 30%Usage: 2 hours 26 minsStand by: 6 hours and 3 minutes This can't be right. Is anyone experiencing similar issues with their battery? Does the usage information above look normal? Any suggestions and/or tips on what I can do? I'm so upset with both Apple & AT&T right now. The AT&T rep even suggested that I "turn off cellular data" to save the battery life. REALLY? I feel like I basically just purchased an iPod touch for $240!

iphone 5 won't ring only vibrate

My iphone 5 stopped ringing and will only vibrate and the only way I can hear music is through the earphones.  Any suggestions?  Help?

Google maps App Issue Blue Tooth for GMC Acadia- iphone 5

I'm having an issue with the our blue tooth which is paired with our GMC Acadia.  It's works fine with the exception of each time it gives directions vocally it repeats "call Ended" through the stereo system.....   It does this every single time the App gives vocal instructions. Apple Maps - No problem although I need to be connected via USB which the vehicle has.  Apple Maps is fine so I'm not sure why all the Hype about Google Maps for iOS. I am just courious if anyone has come across this issue with the Google Maps for iOS in a vehicle.

Hi my iphone 5 speaker not working

I only had my phone for 3 weeks it jus stopped working last night I can't hear no one and they can't hear me I have tried rebooting my phone switching it on and off even took the sim out I don't understand what's happen please help

Battery Incoming call Problem iphone 5

Dear All, I have a problem with my new iphone 5...  1st The Battery is draining very fast even I am not using it, 3 times I am Charging, Morning (4AM), Noon (12) and Evening (7PM). I wonder if somebody has the same problem.  2nd. I can make a call, but most of the time my friends and family cannot reach me on my phone. I already visitid the network provider and said to key in #002# but still no effect, I have the same problem... Can any body help me regarding my problem Thanks alot in advance. Best regards to all...

Am facing Heat issues with my new iphone 5 16Gb device

Am facing Heat issues with my new Iphone5 16Gb device - it happens when i use loudspeaker option during a call - device gets heated up so quickly and its considerably high -- so a worrying factor ---- Anybody has any quick tips about this issue????

light bleeding iphone 5

Do not buy Apple product in Belgium, there is no support!!! So, here it goes: Three day ago I bought an iphone 5, at a Mobistar shop in Belgium. 700 euros. Unfortunaly, it has a defective screen, light bleeding at the top of the screen. So I went back to the shop, to get an exchange. But no, they refused. They have to send it back to Apple for repair. It will take three weeks. But I can't stay 3 weeks without a phone. And I can't just pop the sim card into an old phone, either: it's a micro-sim, and the iphone is the only one who uses that... Except maybe if I buy another new, top of the line phone... And I don't have the money to do that... So I call Apple, directly: "Did you buy it on our website? Sorry, nothing we can do. You have to go through the operator." So basically, I am screwed. I have to keep the defective iphone. Thank you Apple Belgium! Thank you Mobistar!

iphone 4S

Hi i am observing a problem in my i phone that problem is it continuisly displays switching of red screen that shows slide to switch off and this appears automaticialy and even when i am using some application or during call it starts coming up means it always come back and i already verified my power button it seems fine. Can any help me to sove this problem..thanks

Problems with calling and texting. iphone 4S

Hi! Just last night and this morning my iphone has been having problems. I asked my sister to call me, (as a test.) but her phone played (no ringing) "the person you have called is not receiving calls right now." I can not send text message either. We both have iphone 4s's. thankyou!

no speaker iphone 5

speaker will not work worked last night the now nothing will only vibrate and not ring but can hear to make calls

Shaking problem on iphone 5

My iphone 5 has a rattling noise in the back near the camera.. I realize that many people have this problem but mine is pretty bad... All I need to do is tilt the iphone a little and I can hear it... Is it something I should bring it in for?

During FaceTime call to my friend my iphone 4S decides to turn itself off got an idea on why it doing this

My iphone 4S randomly turns itself off during a call on FaceTime. I have no idea why..?

Outgoing calls iphone 4S

Hello, I've had my iphone 4S since July 2012 and am currently on a 2 year contract with EE in the UK. I've been having a problem for about a week now that came to my attention about last Friday.  Basically whenever I dial a number and someone picks up the phone and I begin talking, nobody can hear me? They won't hear me say anything and will simply hang up, I've recalled this happening to several people but I wasn't sure if there was a genuine fix or whether it merited getting a new handset? I've considered taking to direct to EE because the nearest Apple Store is in Manchester, and I only want to travel there if I have good reason to. Is there any known fix for this? i have tried resetting my phone by holding both buttons but have yet to do a full restore (Last resort) Just wondering if anyone knows? -Matt

iOS 6 Upgrade wiped my phone had to restore to factory settings and lost my all data. iphone 4

I do not so much have a question, but a statement:  I did the upgrade to iOS 6 last night.  I had to delete a lot of apps to make room for the upgrade and did a small icloud back up to save space.  But, after waiting and seeing the upgrade time kept going up and up, I just went to bed.  Woke up in the middle of the Night to check and my phone said to connect to iTunes.  When I did, it told me I had to restore my phone.  So I had no choice because, it would not leave the connect to iTunes message on my screen otherwise.  This is a horrible glitch!

Phone volume low. iphone 4S

My phone volume is very low only for calls. I use the Voxer walkie talkie app and the ear piece volume is loud, but as soon as I make a call or listen to a voice mail, the volume is near mute as max volume. Any solutions?!

iphone 4s 6.1.3 problems with 3g In and Outgoing Calls

Hi Everybody!I got a factory unlocked (originally was Vodafon locked) iphone 4s with firmware 6.1.3.When I insert my sim (Hungarian Telenor) when only EDGE is on it founds the signal and seems like everything is working.After a few hours or sometimes even a day passes by a phone stays on full signal with Carrier logo and Edge on, but my friends reporting that they cant call me(like im offline) and i cant make calls either.The interresting stuff is that the Edge connection is fully working during that im offline for my friends via Calls and i can send and recieve imessages and viber messages.When i switch 3g on it disconnects from service drops the EDGE and never finds the way back and stays 'searching' or 'no service' at all.. I thought that its my Carrier's fault so i went to spoke with them and tried 5different micro Sims( cause i wrote that 4s-s are sensitive to SIM card types).. this thing not worked either, Then i tried the phone with a T-mobile SIM card.. it does the same..connects to the services,but with 3g switched on not finding service..so totally like with my sim. Here Comes the bumm... i Tried the phone with vodafone sim and everything works.. simple connectivity to 3g with full internet usage,can make and recieve calls...I spoked with all of the Carriers and also Apple and no body can give me nothing..the phone is off varranty so changed to a new one isnt an option..Anybody? Something? im beginning to give up .. please help if you can..Thanks!!   ps.:i restored over 20times,reset network settings,switch off and on automatic setting time.. every little possible things that people wrote on forums before..

iphone 4S wifi button grayed out

Hi, I have an iphone 4S with wifi button grayed out similar to the case here http://support.apple.com/kb/TS1559andhttps://discussions.apple.com/thread/4638071?start=0&tstart=0 I already performed a network reset, reset to factory setting and updated eveything via itunes. I know that its most likely a hardward issue as stated in the forum. Now here is the problem.  I bought the iphone from a local (philippines) online reseller http://lazada.com.ph.  Lazada would only give the the apple 1-800-1441-0234 number and will not accept any repairs and service.  I would never purchase anything from lazada specially electronics because of how they handled my case. Absolutely no support and repair /service channels for iphones bought from them.  As per lazadas advice, I called the 1800 number and was again adviced to call the local carriers.  I was adviced by the apple chat support to contact my local carriers. Local carriers like smart and globe would only accept repairs and service for iphones bought from them. I visited several local apple reseller stores and they decline to render service because the unit was not bought from them. I cant seem to get technical support and have the iphone checked by an authorized service center. What and where is the proper channel for me to get support and have the unit repaired or replaced? Thank you in advance.

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