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Hello, i purchased my iphone 5 about three months ago. I keep it in tip top shape with a top of the line case. Just yesterday my sleep/wake button quit working. It will push down but nothing happens when i do so. Apple's troubleshooting said to turn my phone off then on or to try restarting it. However, I can't do either of these things because the button doesnt work! Do i really have to go all the way to the apple store to get it fixed? And if so will they replace it for free? Thenk you!
I just got the iphone 5 last month. I did an OS upgrade not too long ago. My phone seems to be draining very quickly. Twice I thought it was because some how, a number was called and I thought the line may have stayed open a good long time. Now I don't know. I mostly text, do no web surfing, ocassionally check my email. The past week I keep getting battery low message. Any thoughts/suggestions?
Hello Dear Sir/Madam, I want to ask a question about my broken iphone 5 screen. Unfortunately, I could not find a discussion title about that topic. The subject is that I want to change my broken iphone 5 with a new one paying $220 and giving back to you mine. And my question is what am I required to do that in any apple store in US. Could you give me the details about like do I need to give back my iphone as the way I bought it I mean with all iphone stuff like charger and headphone.. etc. And the additional and important question is here, I need an official paper written by Apple, which says that the old iphone is changed with the new one (indicating the IMEI numbers of both) to use it in my country legally, because I have already payed tax amount for the old one and I registered with the old one so to make the new one active.In my country,then legislations say that each person has a right to register only one mobile phone in 2 years; so I need to prove that the old one is given to back to your side. Is that possible? If you can answer my all questions as soon as possible I will be glad becuase I will be in New York in a few weeks so I need to learn all details about the topic to be prepared. Thank you.
I dropped my phone into the toilet. I got it out as quickly as possible, but it did get submerged. When I got it out, the screen turned on by itself, but I didn't think much of it, and I stuck it in rice for a few hours. When I went to check on it, it seemed fine, as the screen turned on and all the buttons seemed to be working, other than being slightly laggy. The volume buttons worked, but the didn't seem to do anything to the volume. The speakers worked as well, and even the vibrating part did. the lagging didn't get any better though, so I decided to see if reseting it would work. It turned off fine, and the apple symbol came up, but that was where it stopped, and it now will not turn on. I checked the LCI in the headphone jack and the charging slot, and the one in the headphone jack has a tiny pinkish-red dot, and the one in the charging slot doesn't look red at all. I stuck it back into the rice just in case. Can anybody help with my situation?Just some info, up until I put my phone into the rice the first time, I was mostly in full panic mode, and even after I put it in the rice, I kept checking to see if it worked by pressing the sleep button. I'm pretty sure I did everything I'm not supposed to do, but what can I say?
When a call or text is coming throug there is no sound. The settings seem fine. When I switch the side button to red nothing happens. What used to happen would be the bell sign would come up with a line through it indicating the ringer was switched off but now nothing happens whichever way I switch it. Vibrate is switched on in settings but it isn't vibrating either. Interestingly the alarm is working so the sounds are not completely gone. I have powered it off an back on etc., but it hasn't made any difference. Any advice. Thanks Paula
Idk what's happening, it just won't stop spazzing out. the power button sticks every now and then and i have to use tweezers to keep it from doing so. I don't get it.
My iphone 5 recently started having problems with the ringer. The ringer will be turned all the way up, the mute button is NOT being used and the phone will not ring for calls or alert for texts. It is not always happening, but more so than not. I have tried rebooting the phone, the OIS is up to date and I do not have the "Do Not Disturb" set. I can be in the same spot with LTE and full signal have a call/text that is missed then receive a call/text and it rings. Does not seem to matter if the call is coming from a land line, same Verizon carrier cell or different carrier cell there is no noticable reason. Any ideas???
Do not buy Apple product in Belgium, there is no support!!! So, here it goes: Three day ago I bought an iphone 5, at a Mobistar shop in Belgium. 700 euros. Unfortunaly, it has a defective screen, light bleeding at the top of the screen. So I went back to the shop, to get an exchange. But no, they refused. They have to send it back to Apple for repair. It will take three weeks. But I can't stay 3 weeks without a phone. And I can't just pop the sim card into an old phone, either: it's a micro-sim, and the iphone is the only one who uses that... Except maybe if I buy another new, top of the line phone... And I don't have the money to do that... So I call Apple, directly: "Did you buy it on our website? Sorry, nothing we can do. You have to go through the operator." So basically, I am screwed. I have to keep the defective iphone. Thank you Apple Belgium! Thank you Mobistar!
Can anyone please help me understand what this line may be?It appears on screen when I take pictures and on the actual pictures as shown.If I zoom in a little it disappears and if I turn the camera to face me, even without zooming in, it doesn't show. Thanks for you help.
I dropped it in water.. for the third time. The speakers do work, when i activate siri it works and registers my voice, and earphones work aswell. Sometimes the volume slider will show up, but goes away in seconds. I restored phone, riced it overnight, used credit card to try and clean out the ports and q-tip in headphone jack. What else is there to do to fix this?!
Just yesterday I plugged in my headphones to listen to music, and music was only playing out of one side, and very vaguely out of the other side. I thought it was my set of headphones so I tried multiple sets of different headphones, with the same problem. Is there any way I can fix this? Or do I need to go to a best buy and try and get my phone repaired? Thanks
so i downloaded the line messaging app and i try to download new stickers from the sticker shop and it keeps saying your purchase cannot be completed??? help
Subject line says it all. I need to have multiple playlist windows open at once.
A weird rectangular, transparent, shield has appeared "above" any key selected from lock code to apps that blocks any tapping on any keys or keypad.If I tap hard and fast, it might catch but then enters the number, or whatever, multiple times (cause of rapid tapping). This has happened 6 times since March, where I've had to fully restore factory setting. First time, didn't know had to manually back up apps, dir., etc., so had to re-build it all 1st time. Since, same weird transparent shield appears, then no button will "select" or function until full restore. Because after rapid tapping, hard, one might stick, after 1, 2, 3, Dozentaps, it proves something transparent is blocking (the rectangle appears as a fine point box line hovering above anything I tap). This last time, the full restore put it back, and the problem is still there.Am back on my old 4S, which I kept, as spare (amazingly) until a fix. Will prolly have to send it in on a slow boat to China, where itwas made, which is gonna be quicker than a repair job, I'm sure. Nothing like this comes up on the forum, any advice is well appreciated.Thank you kindly.
Unable to buy the jelly line rubyThere is a message.your purchase could not be completedA temporary error has occurred please try again later (80006)Need to do?
My iphone 4s earphone jack seems to only play music through headphones (I have tried a number of different pairs), cannot change volume or use microphone.
Okay, so lets see if this works. So I've had my iphone 4 for about a year and a half, I've never really had issues beside the normal glitching and having calls drop here and there. Recently I've had an issue with my iphone connecting with just one individual. Yes, I know it sounds weird but keep reading. I have been able to make calls and recieve phone calls fine, however I cannot with just one single individual. They to also only have the same problem with me, however the only difference is they can hear me but I cant hear them or anything. We're able to text and send picture messages without any issues. Now sometimes when I try to call them, itll ring twice and then the line just goes dead, but thats usually them picking it up. I cannnot hear them at all. I've already done the reset on my phone and I've already contacted apple about this issue and their about as lost as I am because it doesnt make sense that this is only happening with one individual. I've also blew out the speakers and such like people have suggested. I use my head phones that came with my speaker, and ive connected and reconnected them incase my iphone thought they were plugged in. Let me give you a little bit more info. They have an android phone, we have the same carrier which is verizon and they live in another state (not sure if thats helpful). I'm completely lost because this has been going on for about 4 days now and its driving me crazy. This happened a few weeks ago, however it magically fixed its self ( im thinking it was because I had bad service). If anyone has any solutions that might help, please, please let me know.
I got an iphone 5 Friday plugged in the headphones Sunday and only one earbud played music so I took it back and the swapped it out we tested the earphones before we left both earbuds worked and now only one works. What's going on?
I have noticed for the past few weeks that whenever I bump my iphone 4S or put it down on a countertop / desk / bed or really any surface with less than the most possible care, it will vibrate and show the bell with a diagonal line through it. It isn't due to a notification. Is anyone else experiencing this problem? It seems to have been a recent onset. I run an unlocked iphone 4S on T-mobile in an Otterbox defender case. This seems to be since the t-mobile update.
Hi I'm a student and I currently live in Toronto but soon return to Italy. I wanted to buy the new iphone 5 unlocked and use Wind as an line. I have two questions:When I go back to Italy, I can use it, with the Italian line?Which model should I ask in the Apple Store? A1428? Regards and sorry for my english!
Hey, I'm first sorry for my English, because I'm from Germany. My standby button and my headphone input don't work anymore. The speakers are too quiet, so i can't hear music as loud as i could before. I hope somebody can give me an answer, how i have to pass this problems. A friend of mine said to me, that i can change my iphone with an fixed iphone for 150€. Greets,AbsolutStorm
Hi guys. Today when I played music through spotify to my car audio system (through minijack), my iphone 5 turned itself off in the same way it does when the battery is empty. At this point, the battery was at 40%. When I tried turning it on immediately after, the 'connect to power outlet' symbol showed up. I also remember I used the snapchat app at that point. Now a couple of hours later, I could turn it on normally and I have 40% power left. At the moment I'm running iOS 6.1.3 and I've never experienced this before. Has anyone else had this problem? Could it be related to the amount of power drawn through the headphone jack? Thanks!
I have an issue where the phone worked fine - zero issues, I took a call, hung up then the screen became a line that looks like the apple logo motion blurred from the top to bottom then fades to vertical lines of blue and black. No restores resolve it. I have tried all angles of resetting it. To me it looks like the screens are woking but the os is bugging out... I can reset, reboot, restore and it goes throught the strange black and white screen (obviously the apple logo startup screen - then goes to the multicolored line screen - which is some freaked out version of the home screen.
My wife has a iphone 4s 16 GB phone that she has had for about 16 months. It is out of warrantee now and go figure now it is having issues with the screen. On a daily basis, the screen shows strange colored lines. But they aren't straight across the screen, they seem to follow borders between different colors, like a contour line. And sometimes the entire image on the screen starts to jitter up and down. These can be temporarily fixed by pressing on the display, typically near the earpiece. I've opened it up and pressed on the display connector to make sure it is in tight, but the issue still shows up. I would think that being able to clear the issue by pressing on the display rules out any software issues, but the way the discoloration behaves is sure strange. Has anyone seen this issue before?
I can't buy what's app from credit card some problem. MSG is red line this methods is declined try another payment methods this msg
Hi, is there a cable available for iphone 5 headphone jack to standard aux jack? Want to listen to music through car stereo, but standard aux jack won't work as iphone female connection a different size. Please help!
Hello! This is my first time to enter the Apple Support Communities, and this is my first problem.Perhaps this video will explain everything: http://youtu.be/nKzWYuPNBSA I am using iphone 4 32gb GSM Model MC610LLIt is running iOS 6.1.3 It is NOT jailbroken. It will mess up my phone, anyway. Please help me! I'm short on cash right now so I can't afford a new phone! That's all
Hi,I have an iphone 5 and Macbook Pro 13" Retina. I "imessage" from both, and it worked smoothly before but now I am starting to have some problems.. First of all, on my Macbook, I can imessage people easily, but whenever I send it from my laptop, it does not sync to my phone. When i try to send a imessage from my phone, it says delivered, but the person on the other line sends back their answer in regular "text" form for EVERY one of their replies . It has been happening for a couple of days now and it is getting really annoying... Any ideas? Thanks!
Suddenly it's gotten so that my iPhone4S (on Verizon) isn't ringing when Bluetooth is on. It does get calls on the screen and it does make sound otherwise. I turn Bluetooth off, and it always rings now.I suspect this may be particular with the Pansonic land-line headset/bluetooth connection I use. It was great when working in that my land lines would ring (with the sound of my cell ringtone no less) and I could get cell calls on any headset in the house. It used to work all the time (For several months at least and perhaps my bluetooth on this phone isn't as strong as the old 3GS?)Something to look out for if your phone stops ringing and can't otherwise be explained or fixed by resets etc.
I don't understand. Is there a question in there somewhere? Or are you just benefitting us with this arcane bit of trivia on the inner workings of the phone? Cause Apple doesn't read these forums. Except for the invisible moderator who's only apparent job is to zap you if you get out of line. We're just ordinary customers with nothing better to do to while the time away. What we may think or do is of little concern to Apple (provided we continue buying the goods).
HI everyone (I'm not an english people so i hope you will understand that i write). Today, i download a free app but in reality it's a spyware and my iphone is not the same since i download this app.I Reset many times my iphone (it's an iphone 4S) with itunes without conservation but i think it did not work. More precise, it's not a jailbreak iphone so people told me download CYLAY but only if it's a jailbreak iphone and it's not, what it possible to do to delete everything and be sure it's ok. The app download call Avast! secure line VPN but it's not really avast it's a spyware and many people download it and have problems next. Thansk for your help and i hope you understand me.
I currently have a several year old Samsung Flyte phone. I am included with my wife's account under the AT&T family plan. My "line" has no data plan linked to it - her iphone 4S and her sister's iphone 3 do. The contract with AT&T for my phone/line expired several months ago. I'm thinking about upgrading to an iphone 4, but I don't want to give up my existing phone number. And, I understand that the iphone uses a micro SIM card - different that other manufacturer's phones. I'm pretty sure that I'll need to add a data plan to my "line" - not a big deal. Ideally, we want to add another line to the wife's plan (without data) and give the Samsung phone to her mom, who lives with us. But, I do not want to loose my phone number. We want my new iphone to have my existing phone number and the Samsung for her mom to have a new number. Is this possible?
My volume bar disappears when I remove the headphone jack from it, making it unable for me to play music/videos without my headphones. I have cleaned out the proper places and I have even reset my phone (I did not hard reset it, I only reset all of its settings). I don't know how else I am supposed to fix this problem unless I have to go to an Apple store... which I hope isn't the case as I live about three hours away from the closet one.
hi all ive tryed to look on line and cant find nothing on this matter hopefully someone can help me i had the iphone 5 and my network kept going i rang my network and said all was fine so i ended up getting rid i have no bought a new iphone 5 and yet again doing the same thing ive been in the 02 and all is fine ive rang apple and cant talk to me as i bought the phone of a mate of mine they will only put it in my namr if i no his email and number which i dont have.. when he got the phone he regisered it in his name is there any way i can change this to me i can use me user id and stuff but when ringin apple there asking for the email of my mate i dont have thanks
my iphone 4s wont let me type some letters when i text and there is a line in the screen but it is not cracked does anyone no how to fix it
The speaker grill next to headphone jack doesn't produce sound. Is this normal? I cover each side one a t a time.
I got in a trade a iphone 5 white a unlocked one clean ram from the owner of has some marks on the back but the headphone jack My music sounds distorted so I'm wondering can I replace the phone at the apple store ? Do I need proof that own the phone or anything
I've had my iphone since October 21st, 2012. This is a white, 16gb AT&T iphone 5. The issue here is the ONLY way to get my iphone to play sounds is to have headphones in. It plays no sounds whatsoever unless its using headphones or during a call on the speaker by the from facing camera. I've tried turning my phone on and off, updating it to iOS 6.1.3, restoring the settings to factory settings, restoring my phone, then using a backup. I've tried the q-tip in the headphone jack, and pushing on the bottom right side of the phone for 10 seconds. It's only had a very,very small amount of water in it maybe 3 weeks ago. I rarely drop it, and I do my best to keep it in great condition. The first time I noticed the issue with no sound is right after I tried to use FaceTime, using speaker phone. I'm hoping there is someway to fix this without having to drive all the way up to the nearest Apple store and hassle with them. Any more suggestions, I'd gladly appreciate it.
hello everybody, until just recently my iphone 4s home button was perfectly fine. Now, it feels like it below the glass or stuck down a little . My friends iphone doesnt have that problem and mine is newer than his. His home button is perfectly in line with the glass and feels right. Why doesnt mine? Please anyhelp will be aprecciated. Thanks
We found that your app uses one or more non-public APIs, which is not in compliance with the App Store Review Guidelines. The use of non-public APIs is not permissible because it can lead to a poor user experience should these APIs change. We found the following non-public API/s in your app:_terminateWithStatus:If you have defined methods in your source code with the same names as the above-mentioned APIs, we suggest altering your method names so that they no longer collide with Apple's private APIs to avoid your application being flagged in future submissions.Additionally, one or more of the above-mentioned APIs may reside in a static library included with your application. If you do not have access to the library's source, you may be able to search the compiled binary using "strings" or "otool" command line tools. The "strings" tool can output a list of the methods that the library calls and "otool -ov" will output the Objective-C class structures and their defined methods. These techniques can help you narrow down where the problematic code resides.We appreciate that you may have made the precautions in your code for using non-public APIs, however, there is no way to accurately or completely predict how an API may be modified and what effects those modifications may have. For this reason, we do not permit the use of non-public APIs in App Store apps.If there are no alternatives for providing the functionality your app requires, we encourage you to file anenhancement request. Or, try working with the Apple Developer Technical Support team to explore alternative solutions. On occasion, there may be apps on the App Store that don't appear to be in compliance with the App Store Review Guidelines. We work hard to ensure that the apps on the App Store are in compliance and we try to identify any apps currently on the App Store that may not be. It takes time to identify these occurrences but another app being out of compliance is not a reason for your app to be.For discrete code-level questions, you may wish to consult with Apple Developer Technical Support. Please be sure to:- include the complete details of your rejection issues- prepare any symbolicated crash logs, screenshots, and steps to reproduce the issues for when the DTS engineer follows up. For information on how to symbolicate and read a crash log, please see Tech Note TN2151 Understanding and Analyzing iphone OS Application Crash Reports.If you have difficulty reproducing this issue, please try testing the workflow as described in <https://developer.apple.com/library/ios/qa/qa1764/>Testing Workflow with Xcode's Archive feature".
Hi, (iphone 4 16gb)I recently had to change the front screen with a replacement set, I did everything to A standard,all the cables correctly connected etc, but when i try to turn the phone ON it does nothing.I plugged it into a wall main charger and now it turns on/off every 10seconds only reaching the apple logo boot.It has not once booted to the main screen. Before all this the iphone was bought second hand, its legit but had a damaged screen, withthe screen displaying red lines anywhere with light with the brightness flashing when bright. Now it looks to be fixed, since the apple logo previous on boot had a red line through the centre, but now has totally gone. I know this forum does not support people fixing there own iphones, but its not in warranty and i cant afford to buy a new one just yet. Does anyone know whats happening.Simply it only boots when connected to a power source, lasts for around 5-8seconds on apple logo, switches off and does the whole process again.I cannot simply hold down the power and home to get DFU mode since it restarts too fast.
I attempted to update to the latest software update for my iphone 4s. BIG MISTAKE. I don't know how to contact Apple as my phone does not work. Its late at night so I cant even go into a store. The reason is that the update did not work. Now my phone is not registered on my iTunes account and I can't seem to even restore the settings. How the **** am I suppose to contact with a phone I cant even switch on? Can't even find a complaint line to contact / email. Not very happy at all.
I hva a iphone 4S unlocket (can i use with any carrier) and yesterday bought a micho-SimCard int T-Mobile. The phone reconize the microSimCard, becaus in the opción "Settings->Carrier" appears a line "T-Mobile". I Had chosen the option but it doesn't work.
My iphone 4S does not manually dial. My keypad does not make noise when I hit the number keys. Also I noticed when I increased the volume buttons the word headphone appears - can some one offer advise
I like my Iphone5 but I've already had two of them due to defective speaker modules. The symptoms are that your external speaker will begin to crackle and fail and you won't be able to hear conversations well or music. Then, the speaker will just stop working. You can still listen to music and use your phone using the headphone jack and earphones but there will be no SPEAKER function. This is a known issue with the Iphone5. Here is how to remedy it: 1. Make an appointment on line with your nearest Apple store for the GENIUS BAR. 2. Bring your receipt when you go and make sure you have backed up your phone to the Icloud or to your home computer BEFORE you go in.3. Make sure you know your Apple ID and password because you'll need it to log in to your new phone.4. They will either replace the faulty speaker module with a new and improved version OR they will give you a new phone. I am a Verizon customer so I sent my first phone back to Verizon and they sent me a new (refurbished phone). It only lasted a month and that speaker gave up the ghost. I made an appointment with Apple and they diagnosed the problem in 5 minutes. They were out of stock in Albuquerque of the speaker modules so I got a brand new phone with a new and improved speaker module. If your speaker has stopped working, don't bother with any of these tips and tricks, just go to APPLE and let them figure it out. They'll stand behind the product and fix it or replace it. It's not your fault. John in Albuquerque
hi, I have an Iphone3, with IOS 4.2.1. I had line, and line worked well. (last week!) Now, for line, I need IOS 4.3. And IOS 4.3 doesn't work for iphone 3. How could I use line in my iphone? Thanks for your help.arnaud
Hi experts, need some help. I've had my iP4 for 2 years now, mostly trouble free. Recently my sounds have "mostly" stopped working and I just can't figure out why. I've done a lot of troubleshooting so here is what the symptoms are: - Volume up/down buttons do not work, nothing happens when pressed- Silent switch does not work, nothing happens when switched- Lock sound does not happen- Phone does not ring (only vibrates)- Phone does not alert or chime - Some apps audio does not work, but most apps play audio fine (youtube, music, videos, most games, etc)- When selecting ring-tone or alert sounds I can hear the sound, so the speaker is working fine Here is what I've tried- check all settings and switches, certainly not a setting issue- cleaned the dock connector with a brush, it is very clean- cleaned headphone jack, and insert/remove headphones multiple times- wiped all settings and restored to factory settings- updated to latest ios6 firmware- deleted "com.apple.iapd.plist" file using iexplorer, did nothing Seems like I'm just about out of options now! Thanks for any help.
Hi, My iphone 5 is stuck on headphone mode, What can i do? Please help!
Hi, I've just purchased a brand new an iphone 5 online. Problem is, I'm battling to open the SIM card slot using the key or tool provided. What's the solution? I'll appreciate your assistance. RegardsKexxo
Hello, I have a problem about my wife's white iphone5. I bought it in line for a whole day last Septemper. She loves it so much. But yesterday she accidentally scratched the APPLE logo on the back of iphone5. She felt very sad, and hope me can do something for her. I know it's impossible to exchange a new one. Do you have any suggestion for me? Can I pay money to repair it or exchange a better one? Please help me, thank you. Peter