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hi guys. i can see this is a common issue. i have heard a few different reasons about why this is happening. either it's the autofocus mechanism or the vibrate motor.whatever the reason, this should not be happening on a £600 piece of hardware. the quality control at apple is not what it used to be and when they are rushing to manufacture millions of devices to tight deadlines in china then this is a problem that was going to happen sooner or later.i am of the opinion that this is a fault with possibly more than 50% of all iphones manufactured to date and apple needs to do a product recall. it seems that they have told staff to not admit this as a fault to try and avoid just that.i got a replacement and it arrived, the rattle was slightly less noticable but definitely still there. i just ordered another replacement and will continue to keep doing so until i get a device that doesn't rattle.before anyone says that this is normal and it is SUPPOSED to rattle, that is BS. i have been to the apple store in brighton and tried the display models and even tried a few they had in the back after speaking with a staff member. out of the 12 phones i went through, 2 didnt rattle AT ALL. Now you tell me if that is normal and people should just put up with the substandard product that apple has churned out this time. I say NO, and the more people that actually make a stand, the quicker apple will be forced to spend some of their $600B on fixing this issue.
I have a problem with my iphone 4S 64gb and don't know if the app is the problem or the hardware of my iphone. That Apps is "WhatsApp 2.8.7" and it was working fine for a year and i used to update my iphone & Apps always ... but now it crashs right after the start.I don't know what i should do ... i can't reinstall it coz i have important conversations and groups created by me.I need help ....... !!!Thanks in advance.Alsuboosi.
Hello,sometimes my iphone 5 64gb is just shutting down and not responding, after having white lines on its screen.It happend to me about 6 times, and it looks like a serious hardware problem!what should i do?thank you.
the lock bottun of my iphone5 didnt work. but now i am in china. i need to stay here for several months. can i fix it in china? wht should i do?
My family and I recently moved to Shanghai for my dad's job. We bought an unlocked iphone 4s w/AppleCare in the U.S. and got a Chinese SIM card in china. I was riding my bike on the street and my phone fell out of my pocket and onto the road. The screen is completely cracked and the power on/off button is stuck. We're going back home for a couple months in the summer. Honestly, I don't want to have to deal with my cracked screen for another month. I'm wondering what my options are for this. Phone repalacement or phone repair? Do I have to wait to go back to the U.S. or can I go to an Apple store here and resolve it.
A weird rectangular, transparent, shield has appeared "above" any key selected from lock code to apps that blocks any tapping on any keys or keypad.If I tap hard and fast, it might catch but then enters the number, or whatever, multiple times (cause of rapid tapping). This has happened 6 times since March, where I've had to fully restore factory setting. First time, didn't know had to manually back up apps, dir., etc., so had to re-build it all 1st time. Since, same weird transparent shield appears, then no button will "select" or function until full restore. Because after rapid tapping, hard, one might stick, after 1, 2, 3, Dozentaps, it proves something transparent is blocking (the rectangle appears as a fine point box line hovering above anything I tap). This last time, the full restore put it back, and the problem is still there.Am back on my old 4S, which I kept, as spare (amazingly) until a fix. Will prolly have to send it in on a slow boat to china, where itwas made, which is gonna be quicker than a repair job, I'm sure. Nothing like this comes up on the forum, any advice is well appreciated.Thank you kindly.
My 16 GB iphone is just too darn small to hold what I need it to hold. I'm considering buying a used 64gb phone from a coworker, but I'm wondering what will happen to my AppleCare plan. Will it transfer to the other phone? If not, will I be refunded the unused balance?Do I just lose it?Can I pay a fee to transfer the plan to the new(used) iphone?
I bought unlocked iphone 4 in china at the apple retail store and want to sell it on ebay in usa? Will it work in the usa with a carrier from the usa?
its the same features if i buy ihpone 5 in china or hongkong or singapore its the same in iphone 5 in usa? tell me the difference if the iphone 5came in this country?
hi.. im newb.. my missus & me just got 2 iphone 5 64gb, all up to date with ios and we both get the same problem. hopefully i can explain it properly. after u hit the button on the top when ur not using the phone and then come back later to use it, you press round button, sometimes nothing happens sometimes and it takes anywhere from 30 secs to a few minutes before it shows the slide to unlock screen. it doesnt happen all the time, but enough to be annoying. ive restarted a few times and this doesnt seem to have any effect. now my messages are doing the same thing - it hangs on a blank blue screen. my partner suggested it could be because its 64gb? either way, my phone is empty, like 50gb free. Any help would be appreciated. I use my phone for work & its annoying when u need to show someone a photo or something and right just then ur phone decides to go on vacation.....
I purchased my iphone 5 in Italy ,I'm currently living in Asia will I be able to claim for warranty from Thailand or china? Since this is going to be my first warranty claim for after using all the generation of iPhones .i would like to know to claim warranty do I send box and etc For the apple store or only the phone is fine. THANK YOU
Hello, I bought a iphone 5 64gb yesterday from a dealer, went home & tried to change the ringers & noticed I don't have any sound at all.Yes, I had tried the switch on the left side of the phone. Music plays with headphones, paused music took the headphones out & tried playing a song to no sound yet again. Did a factory reset, nothing. Have the current version of iOS. Anyone have any suggestions? Thank you!
Whether the iphone 5 brought in china mainland has the 4G or LTD modules
>>>Dear AppleCare， >>My iphone 5 was bought with full price in the USA from Sprint, and I was told that it is a global phone. >>But when I am back in china using local carrier, Can not be activated >>I can't believe that ! >>>Details: >>>SN:F1*******8GL <Personal Information Edited by Host>
Good morning, I have an Iphone5, 2 weeks approx, worked perfectly till yesterday morning. Problem: Turned on yesterday and 3G was there, then I turn on WIFI all morning worked from home as usual. Turned of WIFI went to the garage (no more signal as is underground) out of the garage no more 3G, EDGE etc, only for brief moment (seconds) I did the following operations: Reset network 3 times, 3G back for couple of hourse as I loose signal the phone doesn't go back any more to 3G no GPRS etc Changed SIM 3G as above. Reset the phone as above. Now with 3G of from setting I only use 2G and this is working well, still 3G is missing in action, other people around me same carrier SFR don't have the same problem, any ideas?
I purchased a factory unlocked 64gb a1428 iphone 5 last November for use on T-Mobile's network. It is my understanding that there were no hardware changes between the at&t a1428 and the upcoming T-Mobile a1428, as the Qualcomm radio is firmware upgradeable. I understand that there will not be a user friendly flash upgrade (I wouldn't trust an enduser to administer a firmware update that can permanately brick their phones), So I was wondering if those of us with factory unlocked phones would be able to have the upgrade done at an apple support center?
My sister ordered my iphone from china apple store,they shiiped phone from china to US. now im having some major fault with the phone im staying in India i got the phone only 2weeks back.how can i claim the warranty:(
If I buy an iphone in china, can I get warranty covered in USA?
Okay guys, Here is my issue with some backstory; Bought a black 64gb iphone 5 new as soon as they first came out.No issue. I upgrade my iOS as soon as updates come out, and this issue has been present since I upgraded to iOS 6.1.And has not been fixed since then. I sent a feedback form to apple before 6.1.2 was released, now even at 6.1.3 the issue has not been fixed. It's difficult to describe, and very hard to find anyone else with the same issue online, as the keywords used are similar to many other issues. Basically, when my phone is locked and the screen is off, I press a button, no response, this can be any button, even trying to power down the unit, but nothing happens. I can plug in the charger, no sound, no vibration, but 30-60 seconds later, the screen will come on, the phone will vibrate, and it will make a sound. Everything is back to normal. I've tried restoring, but it doesn't fix the problem, I would think it's a software issue as it only became an issue after I upgraded to iOS 6.1. This isn't an isolated incident as my girlfriend who I also set up with a black 16gb iphone 5 is also having the exact same issue. There doesn't appear to be any sort of trigger that causes it, it can happen once a day, or once every few days, or 10 times in 2 hours! It's not a huge issue I know, but it has led to missing calls, and even missing bids on eBay etc. I'm just here to see if anyone else is experiencing this issue, and to see if there's a proper way to describe this... freezing? unresponiveness? And perhaps this might help other people with the same issue if we find a way to resolve it. Thanks for reading!
Hi everybody, i have white iphone 5 64gb. i dropped it a few times and middle housing gets scratchs. not big deal but it disturbs me and i want to change it complete to black, included screen home button etc... i dont want to use white anymore. is this possible in apple service?
My iphone 5 64gb Speaker's suddenly stopped working but the Earphone works find and the Headphones works fine to. But the speakers dosent work.Help someone?
I see a lot of people have this issue. What are the answers from Apple when you complain about this? I was one of the first ones to get one. It is a white 64gb and it has been in my purse or in a flat surface all of the time, unless in my hands. It hasn't dropped. Reading on the web has made me realize that this really is a problem with the phone. It is bent on the side where the volume buttons are located. I returned it to the store I bought it today, curious what they will say. Either they will blame me for causing it, or actually admit it is a problem with iphone % in general.I used the phone shortly before buying a bumper. I put the bumper on (this was yesterday, bought the phone in october) and an hour later I could not hear what people calling me were saying. They heard me juts fine, and also when using the headset I can hear..
I have a 64gb iphone 5. After updating to iOS 6.1.3, I can no longer receive email to my exchange account. I keep getting an "unable to verify" message. This happened immediately after I updated the phone. I tried turning the phone off and on after the update, and I then tried deleting the account and reentering the information. I did not have any luck. Has anyone had a similar problem?
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On Wednesday night I was on the toilet playing on my phone. After I was done my phone slipped out of my hands and in to the toilet. I quickly grapped it out of the toilet before the toilet flushed it down and immediately started drying it off. Now I was a little bit drunk that night so I wasn't completely in my right mind. I started to elevate it and lay it on a towel. I also knew from before that rice would help with drying it off. Not knowing at the time it had to be uncooked, I cooked a bag of rice for about 8 min and drained as much water from the rice as possible and let my phone sit in it for about 10 min. Well then I learned it had to be uncooked. So I put the phone in uncooked rice after it sat in the cooked rice for about 5-10min. I let the phone sit in a bowl of uncooked rice for the whole night and the next day at about 12, I took it out and tried turning it on. It thankfully came on, but needed to be charged, so I charged it via the wall for about 15-20 min. After checking it I saw that the apple logo was being displayed so I let it stay like that for about a couple minutes. Seeing nothing else was happening I started pushing the power and home button down at the same time to restart it. That did not work either and soon I was getting the message to plug into iTunes, which I did. Once I plugged it into itunes I put it into recovery mode to restore. That was working just fine. It started to extract the software, verified the restore with Apple, and started to prepare it for restore. Well after 1-2 minutes of preparing i got an error message saying iTunes could not restore it because of error 1603. I looked up this error and it says something is wrong with my windows operating system. I disconnected all USB drives, closed everything down, and restarted my laptop. I tried restoring again and the same error message came up again. So I decided to let the phone sit in rice again for about 24hrs. Now I have tried to restore it about 6 times now and keep getting the same error message. I have also recently taken out the SIM card and tried restoring it but the same error message and the same point in the restore process. Anyone have any tips? I have looked into taking it to Apple, but my only option would be to buy a refurbished iphone. I wouldn't mind doing that, but I don't want to spend a lot. I originally purchased the 64gb white iphone 5 from Apple and am not sure if they charge more for the 64gb model.
I have cracked my iphone 5 screen and want to replace it but not being told that the original screen is made in china while others saying in South Korea. Any idea where they are manufactured?
hi, everyone, I'm from china. I'm using an iphone 4s 16G black with a Trexta shell. I bought it in the Sanlitun Apple store, Beijing. Last night I wanted to change another shell. After I took off the Trexta shell, I found there was a sunken part which felt smooth by fingers on the back cover(the adge is not sunken). I've never dropped my iphone on the floor and there is no collision track you could see in the first picture. I thought it's like this when I bought it. so I posted these on the biggest apple communities of china, but no one had seen this kind of problem before. Someone thought it's a plastic forming problem. In my opinion, the Apple products represent the best and perfect. If it's really a plastic forming problem, I can't believe it would happen on the iphone. someone said "go to the Apple store and change a new one", but Apple customer service said, after 14 days, Appearance problems is not in the warranty scope. someone suggested me to keep it as a souvenir, cause it's a small probability event.someone joked that I can put my iphone on Ebay, it's an Apple with a bite, maybe someone want to buy it. Have anyone seen the same problem before? I hope you can understand what i'm saying, and forgive my poor English. Best wishes.
I live in china but spend time in Europe and the US on business.... where should I buy my iphone 5 - and what model? What model do they sell in the Apple store in Sanlitun, Beijing and does it support the LTE platform being introduced soon in Europe and hopefully here in china. Any help would be much appreciated.
i have a 32gb of storage on my iphone 5 and ive almost topped it off. im wondeing if there is anyway to upgrde the amount of storage i have to 64gb
Hi, I was in Malaysia but when I was download a apps in App Store their just told me need to change the location setting from china to others country!how do I do this setting?
Hello everyone I am sudhir from china .. i am indian person .. i am working here in china for last 8 month .. i use my i phone here .. i brought this phone from america.. before i using wifi without any issue ... my wifi is working so good in china ... now last week i got problem of my phone .. i unable to turn on my wifi button ... i try lot.. i resore my phone also .. i got same problem ..after i went nanjing ( shanghai) to app.store to repair my phone .. i got so surprise reply from them .. the service center people told me that american phone they do not repair in china app. store... another reply american phone wifi device is band here ,, so you can not use american iphone here in china... Please , help me to find out my solution Thankyou sudhir khatri
I have received an iphone5 for my birthday.I took it out of the box and tried to charge it but it wouldn't and it's not turning on.It has never been used and was still in its box.I can't send it back or get a receipt as it was purchased in china.I tried to contact Applebut failed everytime.The support is not very user friendly.What should i do?Thanks
Dear,My iphone 5 was not available these days after the 3G network,the ICON display 3G,but not working, Safari,App depend on network are all unavailable.i just try to switch on/off the 3G and Cellular buttons in Setting. after that it looks fine to access the internet.but few hour or mins later,it doesnt working again.My iphone 5 not jailbreak and using the china Unicom Carrier.Does anybody get the same issue??
I just bought in iphone4 in china. I can't get the new ios 6.1 An error pop up massage gives the error code (3194). I had a 4s previously and had no problems with this. Any advice?
I purchased a iphone 5 64gb that was jail broken and do not want a jail broken phone. I have selected erase all data on the phone and it seems to be hanging now for 30min. All I see is the spinning lined circle. Thank You
I have noticed that if I press to the right of the button it always fails but works if i press on the left side. Is anybody else having this issue???
i bought an unlock version of iphone 5 in the US, but im going to china....just wondering, in case of anything happen to my iphone, can i go to the apple store in china to fix it, thans
Can the iphone be repaired in an Apple store in china (Shanghai)? How much would it be? I bought the phone in Germany. Is that a problem?
Hello, I recently found an online ad posted by an Apple Store employee in Newcastle, England. I live in Italy and this ad was written in bad Italian because the employee said he has Italian parents but has always lived in England. Anyway, the prices are half the store price; for example he sells the iphone 4S 64gb for only 360 Euro and iphone 5 16GB for 430 Euro (instead of the 629 Euro from the store). It seems shady, but also very interesting... suggestions?
I wanna get iphone 5 from Apple Store at china . Can ı get simfree iphone 5 from there? Can someone reply??im in turkey . if chinese apple store has got simfree iphone 5 i will get there. if not i must search from other countries . Can ı get simfree iphone 5 from Chinese Apple store? Who knows? This's too important for me. Please help me. i need ur help..
Hi - I purchased a 4S iphone in Thailand about three weeks ago while I was on vacation there. Three days later while I was already away from Thailand a pixel on the left side of the screen busted and a horizontal line is now across my screen. On my way back from Thailand had enough time to stop by the Apple store in Hong Kong and the tech support team there told me that only an Apple store in Thailand can help me replace or fix my phone at possible no charge. I called the apple retail store in Bangkok and the sales person told me I only had 15 days to return the phone to him for a possible exchange. I live in china and I am not planning on traveling to Thailand just for the phone. What are my options to have the screen either replace or fix? Thanks, Rene
My iphone 5's power bottom is not function, the porblem is I'm in china for holiday. However, I bought my iphone in Melbourne. Is that possible I can replace my phone in apple store in china, say Beijing or Shanghai? somebady tell my I can't get my phone fixed in china bacause I purchased it in Aus. is that true?
I was just wondering if i can check weather or not if the earpods are real or fake~ I have friends who bought iphone5 in china, the phone and function all work just fine. But the earpods can't use on iphone4 or 4s, it doesn't work on it. Could you please adivse me weather or not if the earpods from iphone5 suppose to work with iphone4/4s, weather or not if the phone is from US, china, or HK. Thanks and best regards,Euston
My iphone 5 64gb is heating when I'm using it,the camera has purple haze when i click pictures not in every picture but a few and it lags the pictures are supposed to be clicked in an instant..no burst shot..and the battery lasts just 5 hours.. I'm not sure i have restored the phone couple of times tried notification, location and I have put off almost everything .. Except edge when I'm out .. I can barely ise 3g ..When I play games it dies in 2 hours? I'm just wondering .. Is hardware issue? Or software bug or was it deliberately designed like this .. Please Apple.. Help me resolve my issues .. I love my device a lot :( it's just 2 month old ..
Help please my iphone 5 64gb been replaced twice buy local apple store each time the device gets updated its starts draining battery crazy only lasting me two hours on battery life.Why does this happen.
I was in class today using my iphone 4S 64gb.I set it down on my desk, and turned around to answer sombody's question. When i turned back to my desk, i knocked my iphone onto the tile floor (3-4 feet) and it completely obliterated my screen. Now, as apple is extremely expensive compared to other options, if I was to fix this myself, what would i need? I relaced the glass & LCD screen on my iphone 4, which was easy because i knew that the LCD was broken. But with this phone, ive noticed that the screen works. So does that mean i would only need to replace the glass? Or do i still need to replace the entire display?Thanks in advance
I bought 4s as a christmas gift to little brother in china from Amazon.just found it was locked by Verzion.I contact the Amazon and they told me here could solve the problem for me.Is anyone do me a favour?
My iphone 4 (bought in Singapore) has been stolen (pick-pocket) in Shanghai, china yesterday. I am unable to locate it wit Find my iPone. I have important document and personal info, work and travel photos in it. I've reported to the local police. What can I do now?Many thanks!
Have terrible iphone 5 back up, iOS version 6.0.1. Just got it on the 31st of December and I'm extremely disappointed with the way my phone is running. I charge it around the night and use it from 9am and my battery dies by 4pm only with usage of Facebook, Whatsapp and a bit of browsing the net on Safari. A friend of mine advised me to drain the battery and charge it once it does and follow this through for a whole week, will this method work and later improve my battery life?
i own a iphone 4s at china and the ISO is 5.1.1 . i realise that my phone don't have a hotspot. Any chance to open it back ?