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my iphone 5 was telling me to update i tunes i selected yes now i cant get into my phone as its now just displaying the usb connect to itunes icon
Hi, I tried to update 3 apps on iphone 5 about a week ago. They got 'stuck' while updating, and now are permanently frozen showing a greyed out icon, and saying the status as 'installing.' I have tried everything and need more suggestions.This is what I have tried:Restoring - no changeLogging off itunes account, pressing home and lock button til apple icon appears, then logging back in - this changes the status to 'waiting' but it's still frozenHolding down icon to delete - it doesn't have cross above these 3 affected appsGone into -> General -> Usage -> then selected each affected app and Deleted them - no changePlugged into PC and synced, then tried removing apps and installing again - the icons aren't removed when I remove, but when I install them again, it does kickstart the icon to change to 'loading', but then it returns to 'installing' and is still frozenAdding a new app/ installing updates for other apps to check to see if itunes account works - yes they added/ updated fineCalling Apple tech support. The guy was really nice and helpful, but his advice didn't work (as above.) He told me to contact the itunes account support, and ask them to delete the apps from my purchase history and then try re-installing themContacting the itunes account support - they emailed me back, and advised me that they checked my download queue and "updates of these three apps are not there." (?) So they gave me the advice to do as above. He also sent me to this link: http://support.apple.com/kb/TS1702 which at the last step says "If you continue to experience the issue, contact the developer of the application for further assistance." Now, my issue is: How the heck do I contact the developer, and will this help, when it seems to clearly be an iphone problem? Should I give up and take the phone into an Apple store? Any other suggestions will help. Cheers.
the icon that appears when you change the volume is stuck on my screen. Can anyone help?
hello, please how can i restore my iphone 4
I just got my software reinstalled on my iphone due to a glitch... I was told i can get my photos back from a resyncing from the cloud but I am having some trouble getting my phone to sync... any help would be great!
Hey, I have the iphone 5 A1429 GSM model and i am moving to the US in 2 weeks.I was wondering if my phone will support LTE in the states or if LTE is only available with the CDMA model. Hope somebody can help out! Thanks
Hello, i purchased my iphone 5 about three months ago. I keep it in tip top shape with a top of the line case. Just yesterday my sleep/wake button quit working. It will push down but nothing happens when i do so. Apple's troubleshooting said to turn my phone off then on or to try restarting it. However, I can't do either of these things because the button doesnt work! Do i really have to go all the way to the apple store to get it fixed? And if so will they replace it for free? Thenk you!
I just got the iphone 5 last month. I did an OS upgrade not too long ago. My phone seems to be draining very quickly. Twice I thought it was because some how, a number was called and I thought the line may have stayed open a good long time. Now I don't know. I mostly text, do no web surfing, ocassionally check my email. The past week I keep getting battery low message. Any thoughts/suggestions?
Good Afternoon, ive recently started up my own business fixing mobile phones - mostly cracked screens and chassis replacements. Just recently i thought id got a bargain on ebay regarding an iphone 4. It was described as working correctly, can make / receive calls and send texts etc but randomly locks up. Ive got the phone today, unfortunately its locked to the 3 network so ive got a micro sim on the way so I cant actually proceed further at this point. Although it did crash once on me when i tried to select language's etc - had to hold the home and power button down until it turned off. Ive read on the forums that this is a common fault, and can occur to any iphone - faulty or otherwise. And the main concensus seems to be to take it back to the store for a swap. My main question is - seeing how im likely to come across this fault again - is the fault software or hardware related? If its hardware related what circuit board is likely to be the culprit? If we could identify the problem then im sure I could just order the required part on ebay. The fact that apple havent recalled the iphone and that they will accept these faulty iphone's back and swap for new suggests to me its an easy fix - its just easier for the technicians to go in the store room and get a brand new one. Secondly ive just got another iphone 4 white - bought cheap as its totally dead. Tried a new battery and still nothing. Got a new dock / charging connector on the way - is it likely to be this at fault? Doesnt seem to be any sign of water damage, and it wasnt described as this on the ebay page. When id swapped the new battery over i tried to charge the phone ( to see if id fixed it ) and it got extremely hot - so i disconnected right away and left it to cool off. Whats likely to be the issue with that one? Thanks, and hope someone can help Adam
was locked password attempts didnt work got the phone connected to itunes and to try an recover it but now its stuck on itunes logo when i cut it on or off an back on . its not even plugged in the usb an it does this . help!!!!!!!!!!!!!!!!
When I purchase the phone the camera works, but after a few days and having the iOS 6.1.4 installed it stops working!!!When I open it it just stays without open (not in black it just stays close!) I have already reset the iphone and re install everything through itunes but this does not fix the problem. What can I do?Thanks
This phone is done for, absolutely crushed and unusable. I received it as a birthday present in late February. I do not think my family has insurance on it. Is there any hope at all for me?
I was given an iphone 4s. This is the first time I use an iphone and I don't know the different while it was actually a jailbreak phone before. Therefore, when I check the Setting and see notification about update to 6.0.3 something, I pressed it and now my phone is completely not working at all even I after I pressed the home and power button at the same time to reboot.
I'd rather he didn't get into my phone to see everything I've deleted on it.
my iphone 4 is working well but itunes gives a message the contents of this iphone are not recognisable and giving restore as only option and i cannot do anything else like sync
Greetings, My i4 developed yet another problem in the series (previous issues concerned home button, power button and camera module)... Two nights ago, I had the phone plugged in the PC, in order to make backup, syncronize with itunes, change music etc etc... It took around an hour, maybe hour and a half, and I was surprised to see that the battery (which was not even close to flat) reached only about 70%. Shortly after I unplugged the phone, the battery dropped to 50%. That night I forgot to plug it in again, and I spent the whole day yesterday saving the battery. Later that day, I got home and plugged it in immediately. 2 hours later, the battery was still on 14%. I left it "charging" for the whole night, just to find out that this morning, it was still on 14%. While checking emails and stuff, the indicator "jumped" to 16%, but then dropped to 10%. Now it shows 3% eventhough it's still connected to the computer. There is a battery indicator on the lock screen, which means that it doesn't refuse the charger, but somehow the battery refuses to be charged. The indicator in the upper right corner shows "plug in" symbol, as if it has been charged, not a "thunder" as if it's still charging. I tried cleaning both the dock connector and the cable, I tried different cables, I tried charging from the wall socket and from various PCs, but nothing seems to work. Everything else seems fine though. Battery dead and needs replacing, or is it something more "fruttier"? Thank you!
I usually charge my iphone5 with usb connected to laptop. past few days, i got a call while charging the phone with usb. I raised the phone to speak, as soon as it touched left ear, I got a decent electric shock. The shock was pretty powerful. I ignored it first time, but after that, the same happened about 5-6 times. Now I do not speak while connected to usb. But I think this is not a normal behaviour of an iphone since other phones do not shock the user. Can someone help me?
When i put my phone to charge a pop comes up says cant support the charge
I bought iphone 5 from US in march now my iphone screen is not working. I am in India @ the moment and Indian apple stores denied to repair my phone any suggestion?? I nvr expect from apple to treat their customers like this.
I Can't purchase in the party in my dorm store it keeps saying error can't connect to itunes and please contact itunes customer support
Just a query if I took a picture and on my iphone and states my location, if I forwarded it would the other person be able to see the location too if they save it to their phone?
I just saw that someone won the $10,000 gift card but who are the 50 others that won $500
Trying to update the software on my iphone 4, using itunes...getting error message "The iphone software update server could not be contacted --- make sure your networks connections are correct and your network connextion is active, or try later" I currently have version 4.3.5 (8l1) ...What am I doing wrong and why is this so bloody difficult everytime I want to sync or update ??
when i plug my iphone into the computer, nothing comes up. it doesnt even shoe on itunes. This is really upsetting me to the point of crying. please help me..
i was downloading an game aaplication ubfortunately i got stuck and when ever j connect my phone i get a message 'Race Gear' is not fully uploaded, how delete this incomplete software i dont have an software update tab in my i4
It says The iphone “MB iphone” cannot be used because it requires itunes version 10.7 or later. iphone says it is up to date. I have tried the setting the date to years ahead and turning off icloud and wi fi. Still won't work. Any help would be great.
i have an iphone 4s and it just turned off and wouldnt turn back on until i got home and plugged it in to the mains. however it wont connect to my carrier and wont let me turn wifi on or use the internet. all my data is still in place. however when i disconnect from the charger it switches straight off immediately. it also just flashes up the apple icon (on 10 seconds, off 10 seconds.......) when i connect to either car charger or computer. it also resets itself every single time i turn it back on using the mains charger. please help me understand what is happening to my phone is there anything apple could do if i took it to one of their main shops??? Kris (bulzy_23)
My sisters sim works in my phone but mine does not but my sim works in my sisters phone
My iphone 4s dont open up after I switch off it. When I click the switch on button it blinks the apple logo in the black background. Is there anyway that i can backup my photos since I cannot open my phone?
Long story short - went on a 15 mile bike ride with my iphone 4 stuck into my sportsbra - took it out to wipe it every so often, but moisture did get trapped in the case. Anyways, after the bike ride I went to Starbucks, phone was working fine. Pull phone out 2 minutes later - it has shut off. Nothing. Held home screen and lock button together, etc, nothing. Plugged into charger, nothing. I immediately ran to CVS, got rice, phone is in a cup of rice submerged as we speak. Am I screwed/should i go order a refurbished iphone at the Apple store tomorrow? Or will I maybe be in luck with leaving it in the rice overnight/until Friday? Any tips would be appreciated, thanks!!!
what do I need to do.? My phone will not come on it says hook up to itunes
phone says hook up to itunes
I upgrade my IOS from 4 to IOS 6 and when i should restore the phone it come an error message with unknown error (-1) what can i do to solve this problem? know the phone aint working at all! HELP!!
Have tried restore on itunes and restore to new on phone. The issue is not changing even with that. Happened about a month ago and haven't been able to get it to work since. As soon as I click on camera, whatever the camera is facing is what it is frozen on. Sometimes the shutter won't even open and the video does not work either. None of the apps that you can take a picture with work either like Instagram, pict stich etc. Not sure what else to do. seberia8
My iphone 5 camera lens is scratched! Can it be fixed under warranty?? I've only had the phone for 5months.
Does any one have problems with the iphone 5 failing to end calls from the screen. The only way I can get it to end is to hit the top button on the phone.
I don't now how but suddenly i see in stead of 1 screen 4 horizontal small screens afther tunrning on my I phone 5. When started furter on I see 4 times my screen with Apps. You understand it is a mesh. At the Vodaphone store they say its a hardware problem. The want to collect it and repair. Has anyone experience with this and now how to deal with it. Restart does not help also reset does not help. Thanks Jack
I was sitting in my bedroom and my mum comes in shouting at me for sending her a dirty text. The thing is I didn't send it! I was with my phone the whole time and I went on my recent messages with her and it didn't say I sent it! It just came up on my phone! My phone isn't jail broken and not sure what to do because I'm scared someone has been hacking my phone WHAT SHALL I DO?
My iphone 5 is less than a year old, it is still covered by the regular warranty, i do not have apple care. I dropped my phone from a height of about 3-4 ft, and the screen loss all sensitivity. The screen itself is intact,however on the inside of the prhone some vertical lines are now visible. I have been told something called the digitizer is busted. Will apple replace this phone for me, or fix it? I am aware that more than likely i would have to pay for this service, but i was wondering how much, if they would be willing to do anything at all. thanks
Hi guys i got my iphone 5 about 2 week after launch and about 3 weeks later i lost all sound clicks from text's, game apps, YouTube wouldn't play any videos and it worked perfectly fine when i went to bed wake up in the morning to this. I rebooted the phone and this resolved the issue, the phone was not in silent mode via settings or via the slider at the top of the phone. the phone would be working fine for about 3 weeks then this would happen again same issues as above this went on till about the 14th December and Apple decided to change my phone now its happening again. I am at a lose end does anybody know a fix or heard of this before as i am sure this problem could not happen too 2 different phones ? Thanks
My daughter has put a passcode on her dads iphone 4s and cant remember it and after multiple attempts it is now in "connect to itunes. My husband does not want to lose the photos on it. Is there a way to get photos off before restoring
My iphone 5 suddenly went to "No Service" and has worked ony intermittently since. I have tried shutting down and re starting, resetting the netowork settings, putting phone in airplane mode and the back on and turning off wi fi, all to no avail. Any suggestions???
Hello Dear Sir/Madam, I want to ask a question about my broken iphone 5 screen. Unfortunately, I could not find a discussion title about that topic. The subject is that I want to change my broken iphone 5 with a new one paying $220 and giving back to you mine. And my question is what am I required to do that in any apple store in US. Could you give me the details about like do I need to give back my iphone as the way I bought it I mean with all iphone stuff like charger and headphone.. etc. And the additional and important question is here, I need an official paper written by Apple, which says that the old iphone is changed with the new one (indicating the IMEI numbers of both) to use it in my country legally, because I have already payed tax amount for the old one and I registered with the old one so to make the new one active.In my country,then legislations say that each person has a right to register only one mobile phone in 2 years; so I need to prove that the old one is given to back to your side. Is that possible? If you can answer my all questions as soon as possible I will be glad becuase I will be in New York in a few weeks so I need to learn all details about the topic to be prepared. Thank you.
Dear All, I dropped my iphone a few months back and ever since it's been in a support case (I bought it 1 day after dropping the iphone 5 to the floor... how cruel can life be). I'm not worried about the dent in the upper right corner (power button). I'm more concerned about sound it makes when you shake it (it had this since day 4 already)... + the fact that the power button is not working anymore (even that I can overcome if needed).Nevertheless I'm worried about the warranty. I live in Europe (Belgium) and have to say that I'm completely disappointed in the service of the store where I bought my phone (an official apple reseller but not an apple store). With that said I rather know my options in terms of warranty other than asking it in the shop (cause they'll argue anyway). It's an official iphone, done nothing fishy with it (only shouldn't have dropped it )
helllo i lost my phone and do u guys know how to locate my phone of 013056001217782 i am here in nepal for vacation and it was a new phone please help
With my iphone, it seems to be that whenever i plug it in it asks for a itunes, which i have got, and it gets put into Restoration Mode, so i click Restore and it extracts the software but it doesn't install it onto the iphone but calls it Error 9, is there anyway of getting rid of it, ive tried it with other laptops and USB cords but it doesn't seem to work:/Please help:P -Ben
I got my first iphone as a gift the other day (32GB iphone 5 from Verizon). However, the camera app on it does not work. When I launch it, either the closed shutter is displayed, or the screen is completely black and none of the "buttons" (i. e. Options and switching between front and rear cameras) work. I have tried completely closing out of the app and doing a restore of my iphone through itunes, but it still does not work. I have a case, but the lens is completely visible. Any help would be appreciated!
Lately I've been having probelms with my iphone 4s. I bought it in July of last year. The problems include: my lock button is jambed, the phone thinks that I have headphones in when I don't, and applications such as Camera and Safari constantly crash. The screen also does not always respond when I touch it and it does not ring or vibrate when I recieve calls sometimes (I did check to see if my ringer was on, along with vibrating in Sounds under Settings). I have Apple Care+. Can I trade it in for a refurbished phone? Also, for an extra fee would I be able to trade it in for a refurbished iphone 5?
i picked my phone up out of the water and it was still on and working but now after about 30 mins it wont let me listen to music or change the volume of the ringer and now the icon for the ringer wont go away
i cracked my iphone and i was wondering can i get a new phone or do they just fix the screen?
