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What can I do if my phone does not slide to unlock? I have the iphone 5 and I can't restore my phone because my iTunes is not updated. My iTunes is not updated because in the meantime my Mac OS X is a 10.5.8 version. Having someone call is not helping either.
I have a bi problem. I want to update my iphone 4 with the new system ios 7.0.4. But after the update I could not start my iphone normaly. I dont have a home display only the screen with the words to restore the phone from itunes or icloud or to put a new iphone id. What can I do?? Please help me
Guys I cant update or restore my iphone 4.what to do?.help please! THE ERROR 3194
Hi i need help please Terribly!! I restored my iphone 5 on mac .. Once it done it Made my phone blank nothing appeared and Gave me error (3194) so i did the thing with hosts file andtried DFU so it started again .. But stopped and gave me Error (3) and tried again same mithod gave me error (3004) So to gave u more details if u want :My phone has signal problem it keep given me (searching..)And wont recognize sim card .. That was since ios 6.1.3 Now before i did the restore it was running on ios 7.0.2 I have never done jailbreak on it .. So Im stuck now i should never done the restore So please anyone smart :(I need my phone to come back Ive searched every where !! I know its new thats Why i came here .. My hopes are high in you guys :) Thank u for helping me ..
Hello all, I have a very distressing problem from a sentimental perspective. Having been travelling Czech my iphone randomly lost signal... and asked me to restore via itunes. As I was abroad, I thought trying to turn on and off again. This resulted in the reboot-loop for approvimatly 5 hours before it lost all battery. I got to my hotel and on recharge it worked! However, I put it in airplane mode to save my battery. On taking that off, it did the same no service message so I turned off again. It then rebooted randomly after a few hours of looping. Luckily I airplane moded it again and took as many holiday pics as I could. Can you guess the story's ending...? I kept in airplane mode and on landing in the UK, It got signal I sent a text, it went and then lost service. I wish wish wish i hadn't turned it off but I did and it's been looping for 4 days. I have lost all my pictures as I can't connect to itunes. The worst part is because of my keypad lock, itunes won't let me access the data on my phone to copy over or even do a restore (which i want to avoid as i don't use icloud and stupidely didn't back up in a few months/don't want to loose my holiday pics). Is there anyway to get the data off my phone...this is my primary concern before trying to salvage the reboot-loop and no service problems. Please please anyone to advise out there? Kindest thanks,I'm sick of the looping logo and weeping about my photo loss.
I wanted to find out how to make the iphone 4S iOS 7 battery life way better I don't get a lot of battery life I tried to restore it and still dies quick I bought my iphone 3 months ago
Hi everyone, I am currently having a pretty serious problem with my iphone 5 16GB (iOS7.0.2). Today, I discovered that my phone was "searching" for cell service despite being in an area with good coverage. This issue continued for 5 hours. I tried to turn it on/off, a hard reset, turning "airplane mode" on/off, and even tried to restore it! When I attempted to restore it however, iTunes told me that "Find my iphone" had to be turned off. Then, I kept getting an error that there was a problem deregistering it from my iCloud account. Finally, I decided (after creating a full backup) to put the phone into recover mode and try to restore it that way. Not only, did I get an "error (1)", I attempted that FIVE times and now my phone is stuck in recovery mode. Hopefully, I can get it fixed or else I'll have to replace the thing. PLEASE HELP ME. P.S. I might add that oddly, the phone still receives calls; my wife tried calling the phone, and it not only rings, it even goes to voicemail...
I updated to the new IOS today and during it something disrupted the update which meant then all i could do was restore my iphone to factory settings (annoying!) so i did that thinking i could just then restore it to a previous backup started this process but again something seemed to happen to itunes that disrupted this and then all i could do was restore it to the latest backup which was done when i plugged my iphone in for the last time which will have still been on factory settings now...how do i restore to an old version of a backup and not the latest one as it wont have any of my contacts i need an old version that does have my contacts on or are the old backups replaced and lost forever?
my iphone4 is in recovery mode and it wont restore and it says, an unknown error occured (21)
Here goes my ordeal with my iphone 5s upgrade After waiting in line for over an hour I purchased the iphone 5s yesterday at Best Buy (Stonebriar, Frisco, TX). Later that evening, I noticed that when the time was 5:36, the home screen display was not showing the digit 6. Instead it showed a blur. I then changed the time manually to 6:36 and then to 6:43 and each time there was a digit 6 the display showed a blur instead. I must note that the phone was sitting in the grass which was a little moist (which I believe was the causing the issue). I immediately went back to the Best Buy location where I purchased the phone and requested a replacement after showing the defect. The store manager wanted me to wait in the line and I refused to do so (they sold me a defective phone so I did not see a reason why I had to go in that line all over again when it was just a replacement!). Anyways, after a tiff with the manager I left that store with my defective phone. Next day, I went to the Apple store (Willowbend mall, Plano). I was greeted by genteleman at the entrance of the store who nicely asked if he could help. The moment I told him I suspected my new iphone 5s was defective he said 'What!!' and made an expression of disbilief. Funny! I was asked to go to another peson who was standing and waving his hand further inside the store. I go to him and explain to him the problem and when I try to demonstrate it does not happen! Oh dear! Luckily I had enough screenshots in store and I showed them all to the store clerk. He then tells me that he can take the phone in for me and get it 'repaired'! In disbilief I ask him if he meant 'Replaced'? He says no, they will try to repair it first - he further speculates saying they will try a restore or maybe a front glass replacement and that if they still can't fix it, Apple will then replace the phone. In exasperation I tried to explain to him that the problem happened yesterday and then today it can't doesn't seem to happen, while adding that it is a brand NEW phone I purchased less than 24 hours ago and that I still am under the 14 day time-frame. I explain to him kindly that I would not be able to verify the fix (Apple does a restore or even changes the glass and returns me the phone and I must believe that the problem was fixed?? - Hel No!) and its not so nice to hear from Apple that they can't take responsibility for a defective product. He kindly says sorry and explains that it is policy and that they have to try to repair first. Oh how I wish I could've gotten Apple to sign my policy document for my money...sigh..don't work like that! So I left Apple and ran across to Best Buy mobile store asking for a replacement. The guy says Best Buy mother store and Best Buy Mobile store keep there own stock during holidays and he can't help. Sweet! I drive down 10 miles and go to a different Best Buy 'Mother' store and of course I'm asked to stand in the line. I swallow my pride and become a part of the line. My turn comes and again I explain the problem and of course the Best Buy clerk says 'Did you try a restore?' What!! Anyways, after a bit of reasoning (cribbing) with a couple of Best Buy agents, I was able to get them to replace my iphone 5s (and of course they didn't have a gold color so I had to settle for the space gray..not a big deal though as long as this one is not defective also!) So anybody had this display issue? Issue with Apple customer service? Rs, GH
I have forgotten the security passscode to my iphone, and therefore I cannot restore it- however I am not able to receive or send texts at the moment, is there anyway I can wipe the password to restore my phone? Please help!
Phone swithched itself off 2 days now stuck in boot loop with apple logo. I can get into dfu and restore mode but cant restore in itunes. Phone goes through preparing for restore and verifying with itunes then get the apple logo with progress bar it then waits a few seconds then phone disconnects and get error 9 in itunes. Tried on 3 different pc’s different leads and usb ports still get the same error.
Hi guys. My iphone has an issue with its battery since i updated my iphone from ios 6.0.2 to 7.0.1 until now ios 7.0.4. I have tried many things, like turn off parallax, background app refresh, location service, mail to fetch, air drop, bluetooth, celular data, delete icloud back up from iphone, delete email acount, reset all setting, restore from back up, restore and set it as new phone, but all thoose things didn't help. Now I loose 1% for 3 minutes. Before thoose update i loose 1% about 6 minutes. But i have been oberseving so far to know what is causing this issue. This morning i did the DFU mode restore, exatcly not recovery mode restore. After DFU restore completed, i watched every each percent of my battery begun increases to 4,30 minutes while using internet via safari. After that i restored again from my itunes backup, and the battery back to 1 % / 3 minutes while using safari with the same setting. This is first time my battery increases, and my first time i used the dfu mode restore. So far i always using itunes restore. I guess there are something make the battery drained. I think that icloud data and email account causes this issue. But when i try delete manually my two email accounts and icloud data backup. My battery still 1% / 3 minutes. So, are you guys have some experiences? Any ideas? Thanks before, regards from Indonesia
Is there any way to retrieve photos lost in a new phone after a restoration of the phone?
I am not getting any sounds from my iphone 4S. The volume buttons on the phone will bring up the ringer display but no level indicator. Also, when the phone is locked and I slide to open it. There is no audible click. I've performed a factory restore and restore from back up. After the restore the sounds seem to work for a few seconds and then nothing again. The phone still rings when I get a call but only vibrates on everything else (texts, emails, alarms).
please help i need my phone
Recently, my iphone 4s, after i updating to ios 7, decided that it didn't want to let me turn on my wifi. It literally won't let me flip the switch to connect to the wifi. I have gone over my data allowence every month since this started, and would appreciate some help greatly. One of my friends told me I could fix this by restoring my iphone, which I tried to do by connecting my phone to my computer , but I'm not exactly sure how to do it. It came up with restore backup and restore iphone, but I don't want to lose all of my pictures. I know that backup saves contacts, settings, etc. but i wasn't sure about the pictures. Please help! Thanks
iphone was flashing apple logo then got it into recovery mode then restore so had to download 7.0.4 and that was successful but got error (21) when restoring it to phone and screen on phone flashed while doing this the went back to recovery mode but this time laptop could not detect the iphone this time when i tried it again it did the same thing constantly PLZ HELP ME!
Hi I would be really grateful if someone could help me. I have forgotten my password as i reset it last night when i was half asleep. I have tried restoring from back up but it will not let me as it is saying I need to disable find my phone. I can't do this as i can't access it on my phone and i cannot see where to do it on ICloud. Any information and help would be apprciated.Many thanks
I restored my iphone but it keeps asking me to connect to iTunes and restore it again and again
A week ago I purchased a new iphone 5s. Ever since i've had it I have been experiencing horrible battery life, even worse than my 3 year old iphone 4. When doing almost nothing (even just sitting there with it idle) my battery is draining at a rate of 25% per hour. I have read through others experiencing this and have tried all the tips... turning off locations services, background app refresh, etc but no difference. Have tried using it in plane mode and still very little difference. I did a full restore, setup as new phone, and just left it running with default settings and no additional apps and still the same problem. Even tried resetting all settings then running it down to 1%, but this didn't help. Tried it over both 2.4ghz and 5ghz wifi and no difference. Basically i've tried every possible thing i've read online. So I spoke with a genius online and he got me to send the diagnostics test. He said my battery came back as fine. He said to give it another day or so and if no improvment I could take it to an apple store to get it replaced. No improvment so I travelled 1.5 hours to visit my nearest apple store. They did the same diagnostics test as the guy did online, and again said "your battery is fine". I kept saying it isn't fine, as it drains 25% per hour. He didn't believe me and said "well you've only just bought it so you're probably just playing with it more which is going to drain the battery". I asked him if I could have a replacement seeing as though I have been through everything and he just flat out refused (and seemed shocked that I asked). He said "sorry but if our diagnostics say your battery is fine, then we cannot give a replacements... try it for another 3 weeks then come back if you still have the same problem". He said that in the start its normal for such battery drain, and that it gets better after a few weeks. Is this true?? This is the first time I have dealt with apple customer service and I'm extremely disappointed. He basically spoke to me like i'm an idiot, despite having gone through such extensive testing myself. What choice do I have now? Sell my phone I guess? After that I'm never going back to iphone again. Does anyone else have ANY ideas at all? Edit: The genius online also confirmed the serial number wasn't one from the batch of faulty batteries (apparently there was a bad batch with this problem)
My iphone is stuck in recovery mode since I tried a restore Before that it kept powering on and powering off eratically and lingered on the white apple screen. I thought an install would help. Retore attempts always fail, I get the message "The iphone "iphone" could not be restored. An unknown error occured (9)." Please help me!
My iphone5 screen recently stopped working (1 year and 3 wks after warranty expired!) and kinda froze so the screen sensor is disabled and is not swiping. Cant answers calls or access anything othe rthan commands via Siri and bluetooth incar/ headphones to play music and make calls.... My network provider advised me to back up and completely restore. When trying to restore via itunes it asks me to deactivate find my iphone app in settings. Trouble is i cannot access this due to broken screen/sensor... my phone has its passlock on also so siri will not open settings unless i touchscreen in my pin. using my sons phone i tried to locate my phone using the app find my iphone but it said i was 'offline' i accidently ended up removing the device from my account (happy clicking) and now icloud.com states no device registered. Grrrrrrrr and now i can only register device by changing settings on the phone itself. I cannot access my phone to change setting so cannot restore. how can i restore factory settings? or even completely deactivate/remove find my phone app.. I tried to delete it from itunes but it still shows im still active but with no device registerd. i am not sure if its something to do with icloud settings? im not that clued up with iphones despite being an apple customer for 5 years! can anyone suggest an alternative to restore the phone (in hope the screen will work) though i have read other posts and i dont have the random screen freeze... which is related to ios 7 upgrade... but it is permanent. I reckon I will need Apple to fix the sensory mechanisms inside please help as i am having to use a really rubbish smart phone...
My 4s is broke it started with the wifi greying out then the screen kept freezing and turning it's self on and off, I can't open any app's so I have done a full system restore and it is still the same I don't know what to do to get my phone working right again I can only text if the screen doesn't freeze I haven't dropped the phone and have really looked after it pls help
Hey guys was just wondering if i can get my phone to work plz help me out...i have recently purchased an iphone 4 IOS 6.1.3 from a local iphone repair shop here in my home town.. when i left after buying the phone i was able to use my home screen and i could go to my setting>about>where it stated the phone carrier was ATT.. i was told i could unlock the phone thru ATT where i could use it with any other carrier.. When i contacted ATT rep they had me connect thru iTunes and restore and update the phone .. For a long while i was stuck on the activation screen and couldnt get passed to see the home screen... I just recently had the idea to put in an activated sim from an ATT customer into my phone to get me passed that activation screen and was successful.. i also have completely reset all setting on phone including the network settings to where now instead of it saying Carrier>ATT it showed Carrier>NONE.. so i thought my phone was free of the ATT networks and was able to use my T-Mobile SIM to get on the T-Mobile Networks.. now it just says NO SERVICE.. then with me still being able to access my home screen i went back into setting>general>reset i went ahead and reset and erase iphone now .. i am back to not getting passed activation screen.. its showin insert sim and i put my tmobile sim inside the phone and it tells me its not correct for the carrier and its not supported.. and i cannot connect to itunes to restore nor can i see my home screen .. Now with me explaining that to sum it up if it showed no carrier why is it my Tmobile sim will not work ... and how can i get it to work
Hello everyone! I got my new iphone 5s 2 weeks ago. Since then i've used it daily and i had no problems with touch id. But about 3 days ago, i noticed that i can't add new fingerprints after a restore. It keeps failing when the animation is 99% complete. The scanning process was very fast at the beginning, but now i keep getting the "cannot add fingerprint message" and it suggests i try another finger. It's odd because i had no problems before and i keep my phone and hands quite clean. I've tryed restoring but no luck. What should i do?
hi i want to go back to ios6 but i cant i have i phone 4
I have an iphone 4S and I believe that it's currently on iOS 7.0.3. I was on Facebook for minutes and suddenly it kicked out to the home screen. I tried to click on the icon to get back in but it didn't work. Then I tried to open others app but still didn't work. So I powered off my phone and turned it back on to see if it was frozen. After it was back on, most of the apps were gone including Apple's apps such as Settings, Apps Store, Music, Safari and so on. I tried many ways to fix but it still didn't work out. I also tried to restore my phone using iTunes but it said I need to turn off "Find My iphone" app before doing so. The Settings is gone, I can't get in there to turn it off, so I don't know what to do now. :( Can anyone help me to fix this problem please? I need my phone to do school work since I don't have much chance to be on computer :(
Why doesn't my airplay show up in the control center on my iphone 4s. It clearly states on the apple support froms that it supports iphone 4s. I have done everything reset my modem and router, restore my iphone and computer but nothing works. My macbook air has airplay but it wont find my iphone and yes there both under the same internet.
Trying to restore my 4S from a backup, but keep getting the error message "iTunes could not restore the iphone <<iphone id>> because the backup was corrupt or not compatible with the iphone that is being restored." However the details on the backup file are a perfect match for the iphone. Any ideas appreciated....
did a software update on my 5 now it says it needs to be restored but itunes says it can not be restored. "unable to continue withactivation" Does anyone have suggestion s?
The camera app on my iphone 5s that is updated with iOS.7.0.4 isn't working. Is there a fix. restore didn't work.
Happy Thanksgiving - My son updated his phone to iOS7 tonight and after that, he hasn't been able to enter his password on the screen. Keeps telling him it's not the correct password. I tried restoring his phone, but received a message that Find my iphone needed to be turned off from the iphone before it would restore; had the same message when trying to restore from a backup. Now his phone is disabled for 60 minutes. We've tried turing the phone off and on again also. Any help would be great. Thanks
Hi, is anybody else experiencing this issue? Recently I have had people telling me they were trying to call me but my phone did not ring at all and it had full signal as far as i can tell - I have also tried calling people and getting absolutely nothing happening. Tried to phone my phone from my girlfriends iphone 4s (ios6) and it wouldnt ring... also reversed the process and couldnt call her, texts regularly fail to send as well... this problem seems to be intermittent. I live in Edinburgh and as far as im aware Three has good coverage here, my girlfriend and her mum both have iphone 4s's and are on the 3 network and do not have this issue so this makes me think it is related to the iphone 5 in some way. I have also noticed when i do have a conversation with someone the clarity is not very clear. Has anybody had any similiar experiences/ know what i should do? - The closest Apple shop is 50 miles away so it's a last resort taking it to a genius bar! Have tried all the usual steps, turn on/ off aeroplane mode, soft reset, turn phone on and off, resent network settings etc and the problem is still there - I have done everything short of a full restore! iphone in question is White iphone 5 32GB running iOS 6.0.1 Thanks in advance. Lee
How do I restore it? Do I just click restore on it, then download all my apps all over again? Will I lose my notes? Email? What exactly will I lose / how will I make sure I do this right?
The iTunes Store app has mysteriously vanished from my iphone 5s running 7.0.2. It was literally there one minute and gone the next: I checked the phone, locked it, then had to check something else and when I unlocked the icon was missing. So far I have tried: A full system search - the app does not appear in the universal search list.Tried getting Siri to launch it - Siri replies that it cannot find an app called iTunes.Checked restrictions in the general settings - restrictions are off.Done a full wipe and restore from a backup prior to the app going missing - iTunes app still not present. Any ideas would be greatly appreciated!
After a rather hopeless chat to Apple Support, I was wondering whether anyone had any ideas. As per the image below, approximately once a week my phone will show 'zero bars'. - 3G works fine- incoming calls and outgoing calls fail (do not work)- airplane mode does not fix the issue- turning the phone off and then on again fixes the issue- it therefore can not be a signal issue (as the signal will be fine after a restart). T-Mobile UK / EE support also had no idea. Between both sets of support we have reset the network settings, and reset the phone (backup, restore). As I said, it's happening approximately once a week, and becoming rather annoying as phone calls get sent to voicemail, and I don't realise until I notice the signal indicator. Any thoughts would be more than welcome. Best wishes Henry
HelloI had issue syncing music to my iphone 4S a couple of weeks ago and had to restore from back up. I have since tried again to sync and had same issue. I restored again as this solved the issue and on this restore have been told my phone is over capacity, other is nearly 11gb. I have restored for a second time from back up and tried numerous other solutions on here but so far these arent working. I dont want to restore from new if i can help it as this doesnt seem to work for others. does anyone have a definate solution?
Hey there! Please help me!! I'm having a problem with making calls on my iphone since the last upgrade to 7.0.4 (11B554a) The whole phone app is very sluggish, even switching from Contacts to Recents to Keypad, etc, and it can take aaaaages to start making a call, which then drops in and out for the entire conversation, rendering it useless. It makes no difference whether I am the caller or the recipient of the call.It happens when I have full reception and have never had this problem at home before.I have to resort to the landline when I'm at home, but it is happening all the time when I'm out, or at work, and makes me look like a fool! It's especially frustrating when it happens during crucial conversations. It even takes ages to end a call. Do you think I should restore my iphone from the back up I did before the most recent upgrade?Will it let me do that, or will it just restore all my stuff onto the new OS? I would be very grateful for any advice here!Nicola
I recently got a new MacBook Pro and have been trying to no avail to successfully sync my iphone apps over wifi to it. My old MacBook has been deauthorized for my iTunes account/iphone backups, unselected sync over wifi ect, and the phone been enabled on the new system, purchases transferred and backed up, but in the iTunes Wi-Fi Sync settings on the iphone it is still listing my old MacBook as the system it will sync apps to and apart from backing up my phone (but not apps). How do I fix this? I'm assuming if I restore my phone to factory and then restore from backup on my new iTunes the old settings will still be there? I have looked online for quite a while now and can't find an answer to this question. Thanks in advance
My phone locked itself onto the "connect to iTunes" screen during a recent restore. Went to the Apple store and they restored it from iCloud. The backup was from a few months ago. Now, if I restart the phone, it asks for my Apple ID and username. Never done that before. Also weird is that the Apple ID is a friends email, not mine. I corrected the Apple ID by entering my email and Internet password and the phone starts. But it continues to do this every time I restart it. I've gone through all the settings and they all have my correct Apple ID/email Any solutions?
I lost my iphone 5 in the beginning of the school year in August. It's almost December now, do you think they'll keep searching for it even though it hasn't been found yet. Or will they stop looking because its been so long. Also my sister lost hers as well over the summer at the beach and she said that if her phone was connected to a computer by the person that stole it then it could be tracked that way also. And if YHWH person did Connect it to their computer and restore it could they track it by computer? My main question is will they give up looking. I never turned on find my iphone because I never thought I'd lose it I kept it by my side constantly. And now it's gone:/ but any advice is welcome preferably helpful advice though
Hi, got my iphone 5S a few weeks ago, noticed the battery life wasn't very good but put that down to my using more as it was new. Now I have settled down with it the battery life is still terrible. I have done everything recommended by Apple, full restore etc. Have also turned almost everything off which sort of defeats the object of having a smart phone really. But within 15 mins of being fully charged on 100%, and not using the phone it goes down to 87%, and down rapidly from there if i use it. Contated O2 and they say they will have to send it away, and it should be back withn 4 days which I am not very happy with, why should I be without a phone for 4 days.
I have an iphone 4S that I have been able to keep going by restoring. Now my regular steps arent working. I get the apple logo sign, the horizontal download bar and then instead of downloading, it goes black, brings up the apple logo again, and then the iTunes logo. I did receive an error msg 43_ _ once. I have tried this on two different computers. Does anyone have any tips for me? I unfortunately do not have another USB cable.
Hi,I'm new to the cominuty so please be patient I have an iphone 5c and recently experienced some issues with my camera app on new iOS7(7.0.3) where video option disappears completelty. The only way to get it back is to restart the phone. It started on 7.0.2. It does not happen very often but alweays when I need to make a quick video. Apple said itis unknown bug so could not help. Thanks
i am trying to restore my iphone ?
How to restore iphone 5 from infinite recovery loop? I keep on getting error while undergoing restore in itunes and i could not use my phone anymore since it is in recovery mode? Need help badly. :(
My boss gave me her iphone 5, her carrier is AT&T. I have an iphone 4s, my carrier is Verizon. Apple told us to have AT&T unlock her phone from the AT&T network and we would be able to switch my phone with the one she gave me. Apple has unlocked the phone and we have restored it to its factory settings, Verizon is now telling me that it can never be used with any other carrier than AT&T. Is this correct? If not what do i need to do to change the phone over to my Verizon account?
So I had to restore my iphone 5 because whenever I'd tap a conversation in the Messages App it would delay and then only show the last recieved message, with no conversation history! OR it would delay in launching and would show that I have NO conversations. Here's the weird part:As I was restoring from the Cloud it asked me for a password to an Apple ID that is NOT MINE and that I have never seen before. Upon further research I have found that the site that is hosting the email address in the ID is not in fact a real site and is know for spam. It's Yeah.net. I have never let anyone else use my phone to download things and I got the phone brand new from AT&T. I'm not really sure what any other explanation could be except that my phone was hacked! Help!
I am going to SCREAM I had to restore iphone 5s to factory settings as I had reset my passcode and somehow 'forgotten it'. I assumed I must have missed a key somewhere but now I'm beginning to wonder whether it's me at all. It has, I believe, backed up from computer but I'm trying to set up again. As soon as I get to the wifi set up screen it tells me the password for the wifi is incorrect. NO IT BLOODY ISN'T !!!!!!!!!!!!! I've unplugged the wifi and turned it on again, but it makes no difference. I can't get to any other screen on the phone to fiddle with settings because I can't get past the wifi set up . I am stuck. It is driving me MAD. It has taken SO long to get this far and I still have no phone. I am going to throw the **** thing on the floor and stamp on it any minute. What can I do? Anybody ... pleeeease ...!!!!!!!!