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Hello to all I have a problem when I make and receive calls. I have an iphone 4 black and when I did the update to ios 6.1.3 the proximity sensor no longer working. How to solve this? Best regards, Rui
I have a problem with my iphone 5. The home button is not working and I don't have an insurance. I bought this iphone at the apple store. Are they gonna replace my phone?
A family member and I swapped iPhone 5's a few days ago, and even before we switched I noticed that their home button was creaking when you applied some pressure to it. Not necessarily pressing down on it to wake up the screen or anything like that. Also, when i do fully press down on it, it feels inconsistent and makes those creaking noises. The phone was purchased in January so it's well within the standard 1 year warranty. Is this a problem any of you have experienced? I would like to know if this is worth going to the apple store for or just learning to live with. Thank you!
I just bought my iphone 5 one month ago then i realise my camera was not functioning, It always stuck in black screen when i try open the camera apps. I found out there are actually many people who bought iphone 5 suffered this problem when i try to look for resolution online. I want to go for warranty but my phone got dent on it's appearance. Therefore, apple told me that my phone was unable to warranty. However, my purpose to warranty is to fix the camera instead of the dent on my phone. Can apple fix my camera problem? I really feel sad and regret for purchase the phone now because of the problem i am facing now. Hopefully apple can give me a satisfied answer. Thank you.
iPhone 4s Wifi problem, After using the device of 7 month. wifi is not working. BEFORE WAS WORKING FINE and now wifi is not able to identify. I tried all the possibilities to fix the wifi, such as resetting network, restart the phone, restore from iTune and setup as new phone, but the problem remain same. turning on the wifi can't recognise any network. any other idiea to fix the wifi of iPhone. Thanks
please help me with dis...I am using iphone 4..32 gb...i hav updated to ios6..i am experiencing serious lags...watever m doin d phone lags n goes to the home screen...frequency is much greater..please help me with it...i even replaced my device but same problem on new one..!!!!
HI... I tried to restore and update my phone software, itunes downloaded the software and it automatically updated the phone's it. Now during the initial configuration of the phone, it says that the software cannot be registered at the moment and tells me to contact the customer care. My phone is not even starting up now. Please help me resolve this problem
hey! i upgraded to an iphone 5 in october 2012. ive always had the iphones and never had a problem with them before. however, this phone has decided it no longer wants to charge, at first i thought it was the usb so i brought a new one for it. but it didnt charge it either. i have tried using different sockets ive even used my dockinstation but nothing works. the phone is all up to date and shows a message stating 'this accessory is not meant for charging' , anyone else having the same problem?
Something inside my phone moves and it is loud. I was told it was something with the hardware and it could be a lose battery. Has anyone else had this problem. This phone was replaced a month ago for another type of problem so there should be nothing wrong with it since the new phone came from an apple store.
my iphone 4s shuts down randomly on iOS 6.1.3. I tried everything. do others have this problem too??
I brought an iphone 5 as soon as they come out, realised yestoday when I took it out the case to clean it that it's bent near the volume buttons!!I rang local apple store and booked in to see a genius about this, just wondering if anybody else has had the same problem.. Has apple replaced your bent phone?? After paying over £500 for a phone you do not expect it to bend, I have took v good care of the phone!! Thanks any helps will be appreciated.
Please help me:( Iphone 5) I sometimes hear my own voice slightly while during a call. Do you have a problem like this? I am using Iphone 5 for 5 mounths but last 2 mounths I hear my own voice echo during the call? What is the problem? Is my phone tapped?
I made an in-app purchase but didn't get my item. I confirmed my purchase recieved my email receipt but no item. When in my receipt I hit the link to report a problem and am dumped into the neverending "support" website. I've made my way here- can someone give me an idea on what to do next? thanks
Hey i just got my iPhone 5.All my music copied over no problem. I do not have Wifi at home so i downloaded a bunch of apps/games using the Itunes store and now everytime i try and Sync/Apply it to the iphone it says up the top prepairing to sync... -> all the proceses as if its finished. Then nothing happends to the Iphone... Help
My iphone 4s no longer allows me to connect to any wifi connections. The option is greyed out and wont let me do anything to it. I have tried restarting and resetting the network connections and all settings but this has not worked. The wifi came back briefly randomly at one or two points but could not find any wifi networks. I have read on the internet it is probably a hardware problem so I will be taking it back to apple next week. Just wondered if anyone had any further ideas about the problems?
trying to reset my iphone4 and it keeps coming up with activation request could not be completed. if the problem persists, please contact customer care . so please help me to reset and get my iphone 4 back up and running thank you
hi, I have problem with my iphone 5
as i connect my iphone with itunes, it is not showing IMEI NUMBER? also it is not showing wifi or sim service. can you help me to solve this problem?
My iPhone 4 isn't charging and I wondered if it is a common problem, it's only a year old as I bought it from the Apple Store in New York. I've tried different leads incase it's a problem with that but they work on my iPad....help what do I do?
Hello. I have a iphone 5 and i have just tried to start using my charger the wall plug and it charges then stops then charges then stop and this goes on and on till the fone is taken off charge has anyone else had this issue. Can u help me with this problem apple
I have been having issues with this button since I got my phone 6 months ago. Would it be quicker to send it pff, or make the long trip to my nearest store to get them to fix it?
I did got a update, witch were ment to improve the loudspeaker functions.After installing that, there were no more sound in internal speaker!I have to use loadspeaker, headset or bluetooth headset, to hear when talking anybody on phone.There was no problem with this before the update!!How can I get the Iphone to work normal again?
network problem in iphone4 while using wifi
hello sirmy phone is goes network connectionthere was display searchingplease check its the problem sir
Hello,Starting from a few weeks ago, my iPhone 5 has been functioning on its own accord. While swiping around the home screen or typing some things on the keyboard, the keys would magically press on its own. I had thought this was due to some hacking and turned off all forms of data, but the problem still persists. Is this a display issue?
My 4S Iphone would not sync although it would charge when i connected it to my computer. I got help from an apple representative who walked me through syncing with icloud to get back my contacts. My phone wil not hold a charge since then. Apple diagnostic said the battery was perfect??
Does anyone have audio fail problem on their iPhone 5 (iOS 6.1.4)? This happeded twice on my iPhone. First time was when I was using my phone as usual and it just suddently truned into mute by itself. The other one was when the alarm was ringing but no sound just vibration. I'm sure that I did not turn into silent mode. Except the sound, it still functions well. System just poped up a message asking me to reboot my device. It recovered after restart, but I still want to know how to deal with this problem.
My iphone even won't response when i connect it to my computer even Itunes can not find him and i'm sure it's my iphone that has a problem and nog my usb charger
My iPhone 5 camera have problem. During capture picture or video, it will appear pink colour screen and block the view. Please help!!
hi guys. i can see this is a common issue. i have heard a few different reasons about why this is happening. either it's the autofocus mechanism or the vibrate motor.whatever the reason, this should not be happening on a £600 piece of hardware. the quality control at apple is not what it used to be and when they are rushing to manufacture millions of devices to tight deadlines in china then this is a problem that was going to happen sooner or later.i am of the opinion that this is a fault with possibly more than 50% of all iphones manufactured to date and apple needs to do a product recall. it seems that they have told staff to not admit this as a fault to try and avoid just that.i got a replacement and it arrived, the rattle was slightly less noticable but definitely still there. i just ordered another replacement and will continue to keep doing so until i get a device that doesn't rattle.before anyone says that this is normal and it is SUPPOSED to rattle, that is BS. i have been to the apple store in brighton and tried the display models and even tried a few they had in the back after speaking with a staff member. out of the 12 phones i went through, 2 didnt rattle AT ALL. Now you tell me if that is normal and people should just put up with the substandard product that apple has churned out this time. I say NO, and the more people that actually make a stand, the quicker apple will be forced to spend some of their $600B on fixing this issue.
I recently had a software update (6.1.4) on my Iphone 5. I ran the update last week and everything seemed fine. However, as of yesterday my phone no longer made sound, it just stopped making sounds to everything. It makes no sound when it rings, when I receive a text/email or when I try to listen to music. The sound is completely dead. The little switch on the left of the phone is turned on for volume. I did a reset and nothing seems to help. Has anyone encountered this problem? Does anyone have a solution?
I bought an iphone 5 in November 2012, after 3 months my sleep-wake buttom ( power button ) did not work. I am still using my phone and my button is not woking? any solutions for that?
Hi All, Need Help / Clarification. One my friend has above 100US$ balance in App Store, but from yesterday he gets message "not sufficient balance available" whenever he tries to buy an app (especially game World War)
how to fix the problem of activation
Hi, I am hoping someone can help me as my wife's iPhone completely froze up after synching with the latest version of iTunes. In the end, the only thing she could do was re-set the iPhone, thereby of course losing everything. Reconnecting to her laptop restored music and most apps, it seems she has to re-download the other apps again direct to the phone. Now the problem is images. There is an ipod cache directory on the laptop Pictures directory, and in this are folders labelled F00, F01 etc.. and a "Photo Database" file. In each of the Fnn directories is a series of files, called Txxx.ithmb, each of which is about 1,500KB. Doing a backup from the laptop indicates there are about 2900 files overall.Altogether there is about 3GB in this folder, so it looks to be a lot of space. Pointing iTunes to the directory containing all this and synching, still results in zero images being found. She went to the local Apple store for help, to be told these are not the images, but then elsewhere I have read that these are the full files, and this proprietary format contains three different resolution images. If the images taken on the iPhone are not here, where are they? Finally, how on earth do we convince iTunes to recognize these files and imporrt them again? Sorry to be thick but losing everything thanks to the latest iTunes was rather catastrophic! Any help/ideas/suggestions greatfully received... The photo files were a mix of photos taken on the iPhone and images previously uploaded from the laptop. Cheers Chipontheroad
My iphone has literally no storage left, when I plugged it into Itunes it said 10.9 GB were occupied by "other" what is other? i have 6 apps, no music, and 32 pictures and my storage is almost full. I'm wondering if anyone has come across the same problem as me and I don't know what to do to fix it. I had to delete basically everything off my phone because of the 10.9 GB other is taking up. I didn't know if I should restore my phone and set it up as a new iphone. Please help!
sorry for my English, I,m French... So my problem came yesterday, when I wanted charge my Iphone 4S with my plug electric my phone told me not recharge.. and after a few minute my Iphone was completed dead and now I changed the charger and I have no result... I can't open my Iphone ... Itried reset (home and power during 10s) no result.... So help me for my problem plaese thank's for your answers
Please help- its my understanding that iphone stores where you have been (location history). When I was searching the Internet to see if I could access this info, I found Pete wardens iphone tracker download (I think it came out in April 2011), but then I read that apple fixed this problem of storing this info on your computer too, by releasing a software update shortly after. Is that correct? If I backup my iphone to computer will it have a file on there that stores the history of where I and my iphone have been? Or is this no longer the case? I desperately need a log with time stamps, I need to prove where I have been in the last week (marriage problems). If iphone only keeps this info on the phone now, can I access it somehow?Thanks for your help-Alisha
So a nasty smash destroyed both Front & Back of my iPhone 4, and since having them replaced the Wifi signal has been really weak. I have seen other posts about screen replacement having to be done by going through the antenna, so something could be missing, or done incorrectly during the screen repair. Will definately be taking it back to the shop and finding out if It was put back together properly. In the meantime I was wondering if it is possible to share my Macbook Pro's Wifi (always full signal in my house) directly to my iPhone either using USB cable or through bluetooth. It's not been too much of a problem but it would be nice to use my iPhone in bedroom using the Macbooks good signal. Note: The replacement front screen on iPhone has a small gap >1mm between the screen and centre metal casing on the left side just above the Silent/Loud Switch, which can be noticed by light leaking through the gap. The metal casing also still has a small dent between the volume down buttons and silent/loud switch, again nothing drastic 1mm maximum
I am having a problem with syncing my phone with my iTunes account. I have music I have purchased on my phone and music downloaded to my computer. If I try to download the music from the computer to my phone it tells me its going to delete what is on my phone.I have the iPhone 5.HELP ME!!!
Hi. Last Saturday morning I lost my phone and immediately went onto iCloud and entered the phone into Lost Mode, sent the message and Played Sound. Spent all that day reporting the loss to the police, insurance and Vodafone and generally panicking. Went to bed that night, put hand under pillow and guess what, found my darling phone!!! What a relief!! Cancelled Lost Mode on iCloud and restored passwords, Vodafone etc. HOWEVER, at various times (and obviously I never get any warning), the lost alarm still sounds and in public, people must think I have stolen my own phone!!! I have tried different ways to stop the alarm happening again eg setting Lost Mode over again and then cancelling it again but the alarm still goes off. All I have to do is press the on/off button to stop it sounding but the fact that it goes off in the first place is the problem. It should be cancelled! Why does the alarm still go off? Can anyone help please? Many thanks Susan
I have an iPhone 5 64 GB running iOS 6.1.4 on AT&T. Over the past ~ three days, have noted that the iPhone randomly "crashes". Could be when I am using an app. Could be when I am making a phone call. Could be when it is simply connected to the power cord and haven't touched it at all. The cycle is as follows: Screen suddenly goes blankThe white Apple logo (which typicaly appears during boot-up) appears for 3 - 5 secondsI hear the "chirp" that normally sounds at the end of boot-upThe iPhone lock lock screen then appears Sometimes, when the phone emerges from lock screen, the brightness is about half of what it was prior. I have not been able to isolate this behavior to a specific set of circumstances. When it occurs during a phone call, the call is interrupted / other party is silenced, but if I swipe at lock screen, the call resumes (the other party notes that I went silent during duration). I have re-started / re-booted the iPhone 15 times. I have cleared all apps from the cache. I have disabled all notifications and location services. I have done a Reset All Settings on iPhone and restored from iCloud. I have done a Restore from iTunes. The problem continues. I would say that this crash cycle occurs about every 30 - 60 minutes. As noted, many times when I'm not even touching / using the iPhone. Have also noted that when not connected to power supply, the iPhone is quite warm, and battery drain is at an accelerated rate of 3x to 4x of "normal", worse than prior iOS 6 related battery issues. Have also tried all the usual battery saving tricks - wifi is off, GPS is off, EQ is off, etc. Any thoughts before I head to the Genius Bar? Thanks! TCF
Hi, I am using iphone5 black colour. When i use camera after evening i am getting problem like some bright colour coming frequentaly on the screen so i can see actual image so i cant click that photo.
SIRI won't call "the mother of my girlfriend" and says that an error occured or calls my own "mother"!Please, help me out. I work my self by an Apple Reseller and no one of my collegas can help me out!*the problem is not coming from my Contacts Book or Settings because everything is perfectly configured and this error is recent !Thanks. Paul.
I have had problem with my iphone 5. It have been switching off with out any notice. Today we could not turn it on again. We only got the apple sign. After awhile we got an error message and the screen turned red, all red! What should we do?
I have a problem with my iPhone 4S 64GB and don't know if the app is the problem or the hardware of my iphone. That Apps is "WhatsApp 2.8.7" and it was working fine for a year and i used to update my iphone & Apps always ... but now it crashs right after the start.I don't know what i should do ... i can't reinstall it coz i have important conversations and groups created by me.I need help ....... !!!Thanks in advance.Alsuboosi.
Hi, I'm having problem on buying in-app-purchase of Gems in Clash of Clans app Error hit Your purchase could not be completedFor assitance, contact iTunes Support at www.apple.com/support/itunes/ww/. Kindly assist Thanks
I have been trying to update my iPhone's software for the past few weeks due to my current provider not being found. (A bar that says "Searching" is always at the top where my 3G should be.) Yet whenever I try directly from my iPhone, it always end with an error message. So, yesterday I tried updating directly from itunes and I let it download the new update and all that. However, after it finished trying to update my iPhone, it put my iPhone in a recovery mode and I've been trying to fix it eversince. I can not access my iPhone, all it has is an icon saying to connect to itunes. I've tried troubleshooting, checking my software, updating my computer etc. yet it still leaves me with this message: "The iPhone "iPhone" could not be restored. An unknown error occurred (-1)." I've looked on the apple site and I've made sure my security is up to date, my computer is up to date, my itunes is up to date and that I have restarted my computer. I am very irritated and I don't know what to do. I don't know what to do because my warranty is over with apple and I still have a few years on my contract. This problem has become relatively frequent with the replacement I've received from apple. Please post all suggestions or ideas to help with my problem, Thank you for your time. -Applefanatic23
Hi, I have an iPhone 5. Sometimes I use the MobileVOIP app for Voip calls. After the 6.1.4 update the application does not send the audio to the speaker (both call speaker and external speaker). It seems that the application recognize the earphones also without plugging them or it is not able to reach the internal speaker. The application works good with earphones. Also trying with Skype, they don't work. Since the update focused on audio-problems, are there settings to solve this problem? Do any of you have the same problem? Thank You Roberto
I recently purchased an iPhone 5 (Monday, May 6th) and am convinced that the battery is defective. I attempted to get the phone replaced by AT&T since it is within their 14-day Return/Exchange policy, but of course they denied me based on it being a "technical" issue and therefore a problem I need to take up with Apple. Whatever that means.Background info: Left the house around 10:00 AM, battery fully charged at 100%Finished class at 12:00 PM, battery dropped to 53% (VERY minimal use, I was sitting through a lecture)Arrived at AT&T store at 12:15 PM, battery at 51%AT&T Rep turns off LTE, Wireless, Location Services, Bluetooth and Auto BrightnessThe only apps that were opened/used were Text, Mail (fetch set to Manual) and SafariAT&T Rep says there's nothing he can do, but these changes should "help"Left AT&T 12:25 PM, hopped on bus, got home at 12:45 PM, battery drops to 43% (ZERO use)Call nearby Apple store at 12:50 PM to set up an appointment (Call length: 11 minutes), battery drops to 41%Call Customer Support at 1:30 PM to run remote battery diagnostic (Call length: 16 minutes), battery drops to 32%Apple Rep says the diagnostics looks normal...... Battery life: 30%Usage: 2 hours 26 minsStand by: 6 hours and 3 minutes This can't be right. Is anyone experiencing similar issues with their battery? Does the usage information above look normal? Any suggestions and/or tips on what I can do? I'm so upset with both Apple & AT&T right now. The AT&T rep even suggested that I "turn off cellular data" to save the battery life. REALLY? I feel like I basically just purchased an iPod touch for $240!