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Hello Dear Sir/Madam, I want to ask a question about my broken iphone 5 screen. Unfortunately, I could not find a discussion title about that topic. The subject is that I want to change my broken iphone 5 with a new one paying $220 and giving back to you mine. And my question is what am I required to do that in any apple store in US. Could you give me the details about like do I need to give back my iphone as the way I bought it I mean with all iphone stuff like charger and headphone.. etc. And the additional and important question is here, I need an official paper written by Apple, which says that the old iphone is changed with the new one (indicating the IMEI numbers of both) to use it in my country legally, because I have already payed tax amount for the old one and I registered with the old one so to make the new one active.In my country,then legislations say that each person has a right to register only one mobile phone in 2 years; so I need to prove that the old one is given to back to your side. Is that possible? If you can answer my all questions as soon as possible I will be glad becuase I will be in New York in a few weeks so I need to learn all details about the topic to be prepared. Thank you.
#I just received my BRAND NEW, SEALED, iPhone4 32 GB FACTORY UNLOCKED which I bought from Ebay. After unboxing, I switched on the phone to find that it was already activated, and did NOT show the "Connect to iTunes" screen, which gave me doubts whether this phone is actually brand new, the phone does have that protective film on the front and back which normally comes with brand new iPhones, anyhow I went online and did some intense research and found interesting facts about the serial number, and from my understanding the phones with serial numbers starting with 5K could be a refurbished phone, and indeed my supposedly BRAND NEW iphone which came in a sealed retail box with all accessories does have a 5K serial number, so I did some more googling and came across a web site which gives details about an iphone with its serial number and it shows this phone is a refurbished one. I checked on Apple website for warranty and it says "We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to contactus." #Now all you good knowledgeable people out there, please please shed some light on this matter.Is this really a genuine brand new phone? When I contacted the seller regarding the phone being already activated, he said it is normal with phones which are factory unlocked. But I believe it is actually supposed to show - “Connect to iTunes” screen. That was how it was with my iphone 3G. At least right out of a brand new box. Am I correct? How can a refurbished iphone come in a sealed retail box? Even if that was the case, would it cost the same as a normal brand new FACTORY UNLOCKED iphone because I paid US $ 904.00 for this. Does Apple sell refurbished iPhones as new? What confuse me is that the box have all the labels intact as it was a sealed box, and the serial number and IMEI number match with the actual phone. Should I consider this a genuine product that Apple meant to sell as it is or better I go for a claim and either get a refund or replacement from the seller on Ebay?. Thank you very much in advance for all your kind help and insights. Attached are few images of the phone.
Hello, I am having a really strange problem with my iphone 5 for last 3-4 months. Sometime when i want to use my iphone from standby/sleep mode it dosent do anything! sleep/wake button, home button even silent/sound button dosent work. I know the silent/sound button dosen't work cause normally it vibrate when I turn it on. So the problem is my phone wont wake up from sleep/standby mode. The screen stays black and nothing works. If i press the home button and power button for 10-15 time very quickly, then it takes a screen shot and wakes up!! Sometime it stays in this stage for 5-10min. So here is what i did to solve the problem.1. I restore the phone from phone and ituens.2. I delete all icloud backup and started as a new phone3. I went to apple store and replace the phone with a new one!!4. I jailbreak it at last to see if it solve the problem!5. turn off the icloud to see if it works And sadly nothing of all this solved my problem! Now im not sure any specific app causing the problem but it almost impossible to find it out. So if anyone have any similar problem or any suggestion to solve it, then it will be really helpful.
where can find a repair on iphone in philippines
Last night i went on my phone to make a phone call but all my contacts were somehow deleted i tried turning off my iphone and then turning it on but still had the same problem. I dont know what to do i had icloud but never used the backup for it infact i had not signed in to it till the next day. I somehow managed to get a few of my contacts back through my messages. There were many important numbers in there. To top it off the most important thing to me was all my information on my calender list like my appointments, and many other important events. I do not know hot to retreive it if anyone could please help me it would be greatly appreciated. Thank-you
Have searched thru the posts and have done practically everything I could find and suggusted (inlcuding upgrading, a full reinstall of itunes and a simple reset of iphone (vs a restore which I cannot do as phone doesnt show in devices) . .but still no go . . This is also happening with my wife's iphone 5 so this is not personal to my phone. Please Help!!
I got a new iphone 5 but I cant find old apps on my Itunes account. Where are they and how do I putthem on my new phone?
My iphone 5 operates at about the speed of dial-up internet. Every time I try to do something I have to wait. My harddrive is not even close to being full and I always close out of my programs so I am confused. It is mainly a problem with contacts (adding, editing, viewing, anything). I also occasionally hardware reset (power and home button same time) to try and help but to no avail. Is this an Apple issue that a trip to the Apple Store will take care of? I am just sick and tired of having upgraded to an iphone 5 only to step backwards in speed and performance, plus switching over deleted over half of my contacts even though I had icloud set up on my 4 and also on my 5 so it should have been seamless. Is my phone a lemon?
i unfortunately purchased an iphone 5 only to find out wifi calling is not in it like most androids, any solutions?? (please don't tell me about skype or other wifi services) I am talking about a phone that just switches and calls out automatically on wifi for tmobile
My iphone 4 has just completed my two year contract with vodafone. However in this time my phone broke and I used apple to repair it. Which in fact is actually a switch service. So now I have a different imei number than what I started with. I rang vodafone to unlock my phone, but they say they can't and there is nothing they can do as the phone was not issued by them. I also can't seem to find a way to unlock my phone via apple. So what can I do??Any help would be awesome!
iphone 5 / factory unlocked / USA purchase.. Whenever i compose a new message (SMS), i already have a text (one of the previous sms that i hv sent to someone) there in the message box. I have tried resending the same to myself and other numbers and it gets delivered aswell. But what is annoying is everytime i have to compose a new message and click on icon on top right corner in message app to create a new sms// i have the text alrdy in my typing box and have to select all and delete it. And when i click on any previous conversations with my contacts and reply them this problem does not exist. This is only when i click new message compose icon or have to start a new conversation with someone. To me it seems as if some kinda signature is added in SMS but i couldnt find any option for the same. Please advice !!
Have a problem when using Remote App from iPhone5 to control Mac, it can't find the device
Hi there, I've suffering from a call receving problem which is - Example - I have a contact saved at my phone "Mr. A" - 01619001234 [country code not present]But when i got call then it comes for - +88 01619001234, so its not showing Mr. A is calling. There are some numbers on my contact which contains country code (+88) and some of them not. So, how can i add country code number to each phone number while country code not present? Like - Mr. A - 0161 900 1234Mr. B - +88 0161 900 4321Mr. C - +21 897 456 212Mr. D - 02 723456 91 I want those number like this - Mr. A - +88 0161 900 1234 - will add country codeMr. B - +88 0161 900 4321 - will remain same as country code present and starts with + signMr. C - +21 897 456 212 - will remain same as country code present and starts with + signMr. D - +88 02 723456 91 - will add country code I hope i am clear to you. I need help asap. I tried International Call Editor (ICE) apps, but it renames contact while country code present and also it need to select one by one. Thanks in advance
I have a truecaller app but it don't show names for unsaved no. When they calls as I was used in Samsung for example and when I asked the apps co. They told me that apple don't allow them to do..so please could u guys manage this
I'm planning on buying the iphone 5 because I have an upgrade available. I have never owned an iphone before, but I do have an 2gn ipod which has 8 gbs and has 2 apps and have used 5.5 of my 6.84 gbs available with songs(1175 songs). I have also have 30 photos, and have 1.5 gbs left to fill. If I do get the iphone 5 I will not put music on it, because I have my ipod. I would like to have a lot of apps though, because I like to test them out, and give reviews on them. I have a fair amount of photos in my current phone(around 400), but the camera quality is not that good, and I think because the iphone 5 have a lot more gbs than my current one that I will want to take more than I usually do(although I would probably upload them onto my computer and delete the originals off my phone). I don't have that many contacts and I have a tablet where I play my games and movies on, so that is not an issue. I know this is a bit long but I really want to make the right choice because I plan on having this phone until my next upgrade which is in 2 years. I want to know if 16gbs should be enough or if should I go with the 32gbs? OR if I should just wait for the newer version to come out, and if this is worth to buy. I would also would like to know what the perks and downsides are too. Thank you for your patience and time.
I received a refurbished iphone 4 under the 1year apple warranty. My home/power button became stuck, so I went to the vzw store and was told that it was a manufacture defect. I received refurbished phone and sent other phone back. I got my bill and now they charging 299.00 for a damage fee, WHY???My phone has never been out of its case and I know it's not my fault that the button got stuck. I know I'm not paying for no damage fee when the damage had nothing to do with me! Guess ill find new phone carrier cause this is a big boat load of b.s,!!!!!
I got Iphone5 to give gift to my mom on motherday i bought it from online i have also proof of purchase i go to apple store to book an oppoitment in regent street but i find the guy who treat me very badly first he too my phone go inside the lab after 20 minutes he com back and ask me proof of purchase i showed him after he told me can you come tomrrow we will fix it it will take time i said to him keep my phone for fixation and give me one paper as a receipt after he replied me we will fix it now please wait for 20minutes i said ok after 20 minutes he came back and said we can not fix this because you dont have proof of purchase i said i show you early but he said we dont accept that we cant deal with you.It seems may i criminal the way he treat me or something else i am shocked because next to me there is a lady and she is attractive as well one of apple employe treat such a nice way i feel happy the way he treats him she brings her sister phone the Apple employe change her phone straight way but in my case they ignore me.I dont know what is wrong with me because the way he treats me just ignoring me...i book oppoitment as name of(sazzad ahmed) at regent street time was 8.50 i cant remember the name of your employe because i was shocked the way of him to treat me such a worse thing for me in my life.Every time we preffer apple product because of his warranty services.please do something for me i am lso feeling ashamed this phone was a gift .
I have just started to update the latest iOS 6.1.3 and my wifi disconnected and all of my contacts have been deleted. My phone has not updated to ios 6.1.3 as wifi stopped working. I have never backed up on iTunes on a computer, I always download everything directly from wifi onto my iphone. Can I get my contacts back? If I can, how? Please help!!
I recently bought my iphone 4s from a guy (who bought it from someone else). He sold it to me pretty cheap because when he bought it, one of his friends tried to restore it for him and it got stuck in recovery mode. I have no idea if the phone has ever been "tampered with" or not. He didn't seem to know much about it (said it was his first smartphone) and I thought I might have a chance of fixing it. I'm starting to lose faith in that...I've tried almost everything I can find. I know there are tricks for this all over the internet and I've tried almost all of them. TinyUmbrella does nothing, Redsn0w won't even install on my computer (frustrating!). Trying to restore from iTunes is useless. It gets to about 90% then comes up with error code (-1) and gives up. I've tried that route probably 20 times with no change. I know I could take it into Apple and they could look at it, but I have no information on the phone itself. I cannot get the serial number. Does anyone have any suggestions at all? I'll try anything that doesn't require me taking it to Apple and getting charged more than I paid for the phone to fix it....I run Windows 7. Thanks so much!
I contacted Orange UK and they said that this iPhone4 is ready to be unlocked, but they can't unlock the phone because I am not the original contract owner. Why can't Apple unlock this phone, because the original owner doesn't care and has sold it? As far as I understand, I am one of at least 3 owners for this phone. I guess there could be more. I just wanted to have a normal iphone, why can't Apple help on this issue? I have previously had many apple products, this is the first one I bought used adn just wanted to restore it to normal. Another thing is that 3rd party services can unlock it for 200$. What is that they do to unlock it? Why can't apple make a small comission for unlcoking iPhones instead. People find ways to cheat and ripoff people who doesn't deserve to pay extra for the phone they bought. Here is my iPhones description: IMEI: XXXXXXXXXXXXXXXSerial Number: XXXXXXXXXXXPart Description: iphone 4 16GB BLACK Product Version: 6.0.1 Coverage Status: Out of Warranty Coverage End Date: First Unbrick Date: 29/03/11 Last Unbrick Date: 10/04/11 CTN: 7580088512 Next Tether Activation Policy Description: UK TMobile Orange. Lock Status: Locked
i lost my iphone how can i find it through find my iphone
I deleted Safari icon by mistake and cannot find it on my iphone screen. When I click on any web url, it opens up in Safari but I cannot see Safari icon on my phone screen. Please tell me how can I reinstall Safari icon on my screen again. Thanks & Rgds, S. Prakash
My iphone 4s no longer allows me to connect to any wifi connections. The option is greyed out and wont let me do anything to it. I have tried restarting and resetting the network connections and all settings but this has not worked. The wifi came back briefly randomly at one or two points but could not find any wifi networks. I have read on the internet it is probably a hardware problem so I will be taking it back to apple next week. Just wondered if anyone had any further ideas about the problems?
how did i know if the IMEI of an apple iphone 4s ia autnebticated
When I recorded something using Photo Theater Lite and connected my iphone to mac laptop, the video didn't show up with the rest of the pictures and videos, how can i find the videos I took?
My 4S iphone would not sync although it would charge when i connected it to my computer. I got help from an apple representative who walked me through syncing with icloud to get back my contacts. My phone wil not hold a charge since then. Apple diagnostic said the battery was perfect??
My iphone even won't response when i connect it to my computer even Itunes can not find him and i'm sure it's my iphone that has a problem and nog my usb charger
I just picked up a used iphone 5 and I noticed that it has an odd model number that I cant seem to find anywhere. I know it's a GSM black 32gb A1428, but it tells me it's number is MD640LL/A. It's not really a big deal, but I can't find that number listed anywhere. Anyone know what this particular model is?
hi dear all please help me my iphone is lock. Right now I m in Azerbaijan(country) and i dont know how unlock phone. Imei code: 013050007799547I want to add important data- i couldnt find Azerbaijan a list of countries in this site.thank you very much Message was edited by: Farxad
After months and months of not being able to update my iphone 4 to the new technology due to storage usage, i was finally able to. Now after two hours of waiting, my phone says it was verifying the update. My phone turned off and then turned back on and i got the plug into iTunes icon. After i plugged it in it says that the iphone update server cannot be found.
I am trying to record a video without sound with my iphone 5. I recently downloaded camera plus pro, hoping that it has that feature, but couldnt find it.Can you help me find it or can you let me know if there is another option. Don't want to buy another app though.
Okay so my phone is in a kinda phone coma but thats not the point, the point is that it can sync with iTunes and it can also backup, so I want to know is there a way I can see all my contacts names and numbers from my computer and NOTE I backed it up to the computer.
How to sync iphone with gmail?
My iphone constantly says not enough storage available but I barely have anything on my phone and its 16 GB. I have only about 7 apps that i use, 200 photos, less than 100 contacts and my music is only about 3 GB. The other unavailable space is a mystery. And i ive deleted so much already.
SIRI won't call "the mother of my girlfriend" and says that an error occured or calls my own "mother"!Please, help me out. I work my self by an Apple Reseller and no one of my collegas can help me out!*the problem is not coming from my contacts Book or Settings because everything is perfectly configured and this error is recent !Thanks. Paul.
My phone discharges very quickly. I turned off location services (except find my phone) and notifications (except phone alerts, message alert, reminders & calendars). I even put it on 4G instead of LTE. Does anyone have any suggestions? Help! Leslie
I was promted to update a couple of apps. What can i do to get my programmes to install? They are stuck in "installing". There is plenty of space to download. Tried finding the apps to uninstall, both on my 4s and in iTunes. Cant find them.
How can I transfer my contacts from Motorola android to iphone 5
Can anyone help, how to import the contacts to I phone from samsung kies backup file
Okay so first my iphone 4s had a storage problem. So I bought an iphone 5 and restored my old settings to the iphone 5. Sadly that carried over the storage bug to my new phone. I went and reset all of the factory settings and started from scratch. I have now fixed my storage problem, but I made this a new iphone, and did not restore from a back up this time. I set it up with the same phone number of course, expecting it to take in my contacts from my cell phone number. I sync everything, and my contacts are there. But they aren't MY contacts....they're my mom's.... So how can I get rid of her contacts and import mine. I tried turning off iCloud contacts and deleting them, and turning it back on. But its the same. Help!?
This happend to me last night,my other iphone 3 was stolen a few years ago. They used the account from that iphone to go on icloud on the pc. Then they putted my new iphone in lost mode and typed in a code that i don't know what do i need to do about this?
I am unable to switch on wifi to find a network. I have done a hard reset and a factory reset, I have reset my network settings and still no joy. I would return it to the apple store but its 1 month out of warranty.
I'm a noob here to using Game Center, as I've always used FaceBook. However, I'm looking to add new friends (neighbours) for The Sims FreePlay game. None of my contacts use Game Center, however.I couldn't find a 'add me please' Thread here.Maybe this could be one?
I want to block the number 41325106714. they are bugging me for the last 3 weeks. so far I have just given it a separate ring tone so that I know right away it is them. Is there an app that I can use for that purpose. I could not find anything that was helpful.
I just bought a second hand (perfect condition) iphone 4S today, the user sold it because they had upgraded to an iphone 5. The previous user did not restore the phone they just deleted all of their previous data (contacts, pictures, applacations, they left their 1,100 songs though), so I planned on restoring it later tonight to start fresh. I had it activated to my phone number at the Verizon store on my way to a family party and used it throughout today but put barely anything onto it knowing I would be restoring it tonight. I got home and plugged it into my laptop and went to iTunes found "Emily's iphone" and then hit the restore button like normal, it worked perfectly fine and went the whole 14 minutes it said it had to. Then my phone went to the "connect to iTunes" screen when it was already connected. I checked to make sure everything was plugged in correctly, and it all was perfectly fine. I tried the manual reboot (holding the home and lock buttons for a few seconds) and all it does is shut off and bring me to the same "connect to iTunes screen".. someone please tell me how I can restore my phone! Thank you, Emily
Hello! I have an iphone 4s. Some time ago, I deleted some persons out of my contact listand and also the messages in my inbox. But when I slide to the right (search screen) , I can still find their names and the first sentence of the message. Can I delete this? Thank you so much for helping !
video camera on my iphone did not save video and i can't find it and its taking up memory, anyone know how to find it and clear it?
I just downloaded the find my iphone app to my Windows 7 PC. Where did it go and how do I launch it to locate my iphone 4? I see the file find iphone 2.0.2.ipa in my Music/iTunes/iTunes Media/Mobile Applications directory but nothing happens when I double click it.
My iphone 5 has a badly cracked display. As I'm out of the UK at the moment, I took it for a Genius Bar appointment in the USA. They told me it wasn't possible to get a replacement from them, and I would need to contact Apple in the UK to find out if I could get a replacement shipped to me. Before I spend money on expensive international phone calls, does anyone know if it's possible to do this? Are there any other ways I can get my screen fixed or phone replaced while I'm out of the UK?
I am not the most technically inclined, so please bear with me. About two months ago, lines began showing up in Safari every now and again. They would go away, so I didn't think too much of it. Then one night, while in a game app, the screen began "flashing" like a strobelight. It couldn't exit the app fully, was blinking half the screen in the app, part of the home screen, etc. You cannot see throught the commotion to use the phone, if the programs can even open. This happened all evening, through the night, and the entire following day. Then it stopped. It was fine when I took it to the AT&T store (the closest Apple store is 45 minutes away, so I wanted to be sure AT&T couldn't do anything for me) but by opening and closing programs and apps, I was able to force it to act up. Of course when I left the store, it worked fine again. It was fine for a few days, acting up only a time or two, but I drove 45 minutes to the Apple store. My Genius Bar member told me it was software based and that I should restore the phone, download the software again, and manually add my media back on. After the four+ hours of downloading and 2+ hours of adding media, it was fine again. That was about two weeks ago. Now it's back. I looked into the diagnostics (what I can see through the noise on the screen) and I have many different errors going on. Googling these errors codes is not providing much information, and again, I am not the best with this stuff. SO:-Is a latestcrash.plist or mediaserverd.plist the same as a panic.plist code? In turn, if they are, will Apple replace the phone as they supposedly do in the case of panic.plist crashes? -I've noticed a bunch of the issues seem related to audio and video functions on the phone. I have AudioToolbox, CoreFoundation, and CoreQuartz codes, for example. Are these things that would justify a replacement? I am sitting through another 4 hour software download right now in order to restore the phone again, but am afraid to lose that diagnostics info, but also cannot see the screen to send any diagnostics info to Apple. Is this something that is software based? Does that mean I am going to be doing this every few weeks? The phone is only 6 months old, but I don't want to let it go and loet the one year manufacturer's warranty. I apologize for being so verbose but I really cannot find anything online that sounds similar to what my phone is doing. Any guidance would be much appreciated.