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camera is not working properly. At first it showed up with pink purple and all sorts of different pink and purple lines on the screen, it would also go in and out to different types of shapes. And now the shutter won't open and I can not switch from front facing camera to the rear camera. The buttons (auto,options) do not work either. I tried resetting the settings, restarting my phone, nothing has changed...
Hello Dear Sir/Madam, I want to ask a question about my broken iphone 5 screen. Unfortunately, I could not find a discussion title about that topic. The subject is that I want to change my broken iphone 5 with a new one paying $220 and giving back to you mine. And my question is what am I required to do that in any apple store in US. Could you give me the details about like do I need to give back my iphone as the way I bought it I mean with all iphone stuff like charger and headphone.. etc. And the additional and important question is here, I need an official paper written by Apple, which says that the old iphone is changed with the new one (indicating the IMEI numbers of both) to use it in my country legally, because I have already payed tax amount for the old one and I registered with the old one so to make the new one active.In my country,then legislations say that each person has a right to register only one mobile phone in 2 years; so I need to prove that the old one is given to back to your side. Is that possible? If you can answer my all questions as soon as possible I will be glad becuase I will be in New York in a few weeks so I need to learn all details about the topic to be prepared. Thank you.
I got my first iPhone as a gift the other day (32GB iPhone 5 from Verizon). However, the camera app on it does not work. When I launch it, either the closed shutter is displayed, or the screen is completely black and none of the "buttons" (i. e. Options and switching between front and rear cameras) work. I have tried completely closing out of the app and doing a restore of my iPhone through iTunes, but it still does not work. I have a case, but the lens is completely visible. Any help would be appreciated!
i picked my phone up out of the water and it was still on and working but now after about 30 mins it wont let me listen to music or change the volume of the ringer and now the icon for the ringer wont go away
Immediately upon "upgrading" the iOS, my phone's battery life was reduced by more than half. I restored as new and it didn't fix it. Apple then replaced it with a new phone that unfortunately is also running 6.1.4 and it's the same battery situation, possibly even worse than the last one. Seriously, if this persists, I'm going droid when my contract is up. What good is any phone if you can't use it for more than a couple hours without having to plug in. Weak, Apple. Really, really weak. No wonder your stock is tanking. You're releasing garbage.
When I sync my iphone 4s or my ipad in itunes with the lates upgrade in itunes I don't see how I can organize my apps, to move them from one screen to the other. I've looked all over itunes as the device is syncing and I see nothing, use to be on the right side and you could drag from one area to the other. Anyone know?
I dropped my phone into the toilet. I got it out as quickly as possible, but it did get submerged. When I got it out, the screen turned on by itself, but I didn't think much of it, and I stuck it in rice for a few hours. When I went to check on it, it seemed fine, as the screen turned on and all the buttons seemed to be working, other than being slightly laggy. The volume buttons worked, but the didn't seem to do anything to the volume. The speakers worked as well, and even the vibrating part did. the lagging didn't get any better though, so I decided to see if reseting it would work. It turned off fine, and the apple symbol came up, but that was where it stopped, and it now will not turn on. I checked the LCI in the headphone jack and the charging slot, and the one in the headphone jack has a tiny pinkish-red dot, and the one in the charging slot doesn't look red at all. I stuck it back into the rice just in case. Can anybody help with my situation?Just some info, up until I put my phone into the rice the first time, I was mostly in full panic mode, and even after I put it in the rice, I kept checking to see if it worked by pressing the sleep button. I'm pretty sure I did everything I'm not supposed to do, but what can I say?
i bought iphone 5 in new york. i live in south africa. i cannot hear caller on the other side of the call. no-one wants to repair my phone because its an "international" phone. Where do i send the phone to in new york to try and get the phone working again?
I have tried holding the 2 buttons to reset and nothing happens. The phone was on charge all night and only showed 1% battery so I turned it off and now it is non responsive. Please help!
When a call or text is coming throug there is no sound. The settings seem fine. When I switch the side button to red nothing happens. What used to happen would be the bell sign would come up with a line through it indicating the ringer was switched off but now nothing happens whichever way I switch it. Vibrate is switched on in settings but it isn't vibrating either. Interestingly the alarm is working so the sounds are not completely gone. I have powered it off an back on etc., but it hasn't made any difference. Any advice. Thanks Paula
I brought an iphone 5 as soon as they come out, realised yestoday when I took it out the case to clean it that it's bent near the volume buttons!!I rang local apple store and booked in to see a genius about this, just wondering if anybody else has had the same problem.. Has apple replaced your bent phone?? After paying over £500 for a phone you do not expect it to bend, I have took v good care of the phone!! Thanks any helps will be appreciated.
My iphone5 isnt even a year old and the lock button and volume buttons are broke am i allowed to replace it?
i recently dropped my iphone4s,screen didnt smash or marked but wouldn't light up,made all the right sounds.took it to be repaired at local mobile shop and they sent it away to have new lcd and digitizer replaced. I got it marked and noticed home button had dropped then 5/6 days later 3 black marks/spots appeared on the bottom right hand side of screen??? returned to shop and engineer is refusing to repair as saying i damaged phone......I havent done anything apart from use it as it should be.can anyone shed some light as to why this is happening? many thanks
So a nasty smash destroyed both Front & Back of my iPhone 4, and since having them replaced the Wifi signal has been really weak. I have seen other posts about screen replacement having to be done by going through the antenna, so something could be missing, or done incorrectly during the screen repair. Will definately be taking it back to the shop and finding out if It was put back together properly. In the meantime I was wondering if it is possible to share my Macbook Pro's Wifi (always full signal in my house) directly to my iPhone either using USB cable or through bluetooth. It's not been too much of a problem but it would be nice to use my iPhone in bedroom using the Macbooks good signal. Note: The replacement front screen on iPhone has a small gap >1mm between the screen and centre metal casing on the left side just above the Silent/Loud Switch, which can be noticed by light leaking through the gap. The metal casing also still has a small dent between the volume down buttons and silent/loud switch, again nothing drastic 1mm maximum
There seems to be a lot of people out there dropping their Iphone in the bath so I thought I would share my experience of fixing mine.Firstly if its in warranty consult your dealer - if this doesn't help try the following: A lot of people say stick it in bags of rice / silicon, etc but here is a quicker, more reliable way which is far less likely to contaminate one of the connectors. You do not need any special equipment. Make sure phone is off (If you can still see the screen) - hold sleep and Home for 5 seconds and tap the red off button that appearsPop your oven on a low heat ( less than 100C) for 5 minutes.Wrap your phone inside a sock, doubled over a couple of times so the phone is well protected.Turn oven offPop phone into oven for 30 minutes or longer preferably You could use a hairdryer but be very careful to keep it moving to avoid any localised heat spots that could damage components. If the phone got really soaked you might want to jump down to taking the phone apart - if it is still full of water powering up or charging could result in further damage Let the phone cool and try to power up, if nothing happens check for any signs of water vapour still in the phone and repeat if present. Otherwise try charging and powering up Still no success? this step requires a very small crosshead (some need a 5star) screwdriver, don't compromise and try and use a larger one, damaged screws will cause you even more expense. Very cheap on ebay. Unscrew the 2 small screws at the bottom next to the speaker, slide the back up and lift away. Unscrew the very small screw holding the battery connector in place and pry up the connector (lift the side nearest the edge first). Be careful not to lose the screw or the small metal bracket under the connector. Use the plastic tab sticking up half way along the battery to ease the battery out (usual there is a small amount of glue on them). This will reset the phone (you will not lose anything but the phone will hopeful power up when the battery is replaced). This is a good time to try the drying procedure again to ensure there is no more moisture present. Reconnect the battery screw everything back in place and press the wake button. If this has not succeeded you may need specialist help to test more components.Good luck ( and I cannot stress enough - keep the temperature low when drying)
My iPhone 4S will only vibrate with incoming calls and texts! I tried resetting the phone, using the side volume panel, and changing the swipe bar in sound settings, but none of those seem to work. Any advice?
volume control on iphone not working need helpJust yesterday it was fine but now its not there I have a iphone 4s with iOS 5.1.1The volume button on the side no longer works when you press up or down it just pops up the screen that says ringer and the volume image but wont change the volume. Also where the volume is on apps like youtube is a black box and you cant change the volume or anything. Any help is appreciated.
When my iphone 5 is locked the volume buttons are not working. I have to unlock my phone in order to change the volume using the volume buttons. Is this normal for the iphone 5 or is there something wrong because I know that the volume buttons can be used when locked when I had the iphone 4
I just bought a second hand (perfect condition) iPhone 4S today, the user sold it because they had upgraded to an iPhone 5. The previous user did not restore the phone they just deleted all of their previous data (contacts, pictures, applacations, they left their 1,100 songs though), so I planned on restoring it later tonight to start fresh. I had it activated to my phone number at the Verizon store on my way to a family party and used it throughout today but put barely anything onto it knowing I would be restoring it tonight. I got home and plugged it into my laptop and went to iTunes found "Emily's iPhone" and then hit the restore button like normal, it worked perfectly fine and went the whole 14 minutes it said it had to. Then my phone went to the "connect to iTunes" screen when it was already connected. I checked to make sure everything was plugged in correctly, and it all was perfectly fine. I tried the manual reboot (holding the home and lock buttons for a few seconds) and all it does is shut off and bring me to the same "connect to iTunes screen".. someone please tell me how I can restore my phone! Thank you, Emily
hi i am experiencing problems with my volume buttons on my iphone 5 .The volume is stuck on full so usable but not ideal .Also the on / of button has become unresposive & works only randomely .The phone is only 7 months old & in mint condition not been dropped just started happening last nightb . Any ideas on a solve ?
My iphone tunred off and it won't turn back on. I have tried charging it, I have tried holding both buttons for 5 minutes at a time. It still does nothing. I've tried going to chat with apple service but i need to turn on the phone to see my serial number to get to that. I'm stuck can anyone help?
Hello, I've had my iPhone 4S since July 2012 and am currently on a 2 year contract with EE in the UK. I've been having a problem for about a week now that came to my attention about last Friday. Basically whenever I dial a number and someone picks up the phone and I begin talking, nobody can hear me? They won't hear me say anything and will simply hang up, I've recalled this happening to several people but I wasn't sure if there was a genuine fix or whether it merited getting a new handset? I've considered taking to direct to EE because the nearest Apple Store is in Manchester, and I only want to travel there if I have good reason to. Is there any known fix for this? i have tried resetting my phone by holding both buttons but have yet to do a full restore (Last resort) Just wondering if anyone knows? -Matt
Just yesterday I plugged in my headphones to listen to music, and music was only playing out of one side, and very vaguely out of the other side. I thought it was my set of headphones so I tried multiple sets of different headphones, with the same problem. Is there any way I can fix this? Or do I need to go to a best buy and try and get my phone repaired? Thanks
Is anyone facing the issue on iphone5 power button? where it doesnt funcation when pressed on the right side of the button but it works when pressed left side of the button.
I have an Iphone 5... I cannot make calls or receive calls. I reset network settings and I have reset the SIMS card and I am still having the same problem. My husband is on the same cell service as I am and he is not having any problems. When I try to make a call - it goes directly to call ended - when people try to call me it goes directly to my voice mail. on the left hand side at the top all it says is seraching - my wifi is connected... i also keep getting NO Service.. Can anyone help? Thanks
Yesterday, While "updating all apps" the apps turned gray, they say "waiting", and are frozen like this more than 24 hours later. I tried reseting my phone; tried holding the lock and home buttons down at the same time, and let the battery die and recharged it. Nothing worked.
My silent switch is not on, ive tried turning it on and off, ive tried hitting the volume buttons on the side and it brings up the ringer volume icon but it doesnt have those white squares under it anymore. none of my apps will play the sound they are supposed to and when my phone rings the sound only comes on sometimes. i didnt drop it or anything either. i went to bed and woke up and it wasnt working. how do i fix it?
I use iPhone 4 32GB. I upgrade the iOS from 5.1.1 to 6.1.3. On the previous iOS, i don't have any problem. But after i upgrade my phone, my right headset doesn't work. I've clean the jack, plug, etc; I've tried to change the sound settings, music setting, etc, but it doesn't change anything. My headset still mute, exactly the right side. The left one is still okay. I've tried to plug another jack and nothing change. Anybody help :'(
iPhone 5 won't charge correctly. Only charges when I put pressure to one side on the connector. I know you're thinking "It's the cable or the wall adapter. It's not. I have 5 genuine apple lightning cables, happens with all of them whether plugged in to an ac outlet, USB on a pc, or in my car. This is my 3rd iPhone 5 since my original purchase in October. The other 2 phones failed with this exact problem. The last time, I took the non charging phone in to a Verizon store (no apple stores near me) and asked them if they had seen it before, they told me that my phone was the only one they ever seen with that issue. So they offered to call apple and ask if this is a known issue with iPhone 5's, they also responded that they haven't seen this issue. Is this true? Am I the only one with this issue, for 3 phones in a row?? Seems unlikely. Anyway, I ask if anyone else has had this happen because if this is in fact something that happens often, I'm going to get a different phone. I love my iPhone 5, but not enough to go through this every month or two.
Hello I have an iPhone 5 that I purchased upon release in New Zealand around December. Recentlly, more and more often, I will go to check messages or notifications on my phone by pressing the home or power button to wake it and display the lock screen (a simple enough task, one would imagine). However the screen will not show. They phone simply stays black. Sometimes I can press either button again and it wil wake, other times I will need to wait anywhere up to 10 minutes. I have tried factory restoring my phone to no avail. It is on the latest release of iOS and has had no water damage or major shock damage. Thanks for any help you can provide,Caleb
the app buttons just doesn't get clicked..it stays freeze.. i mean it doesn't change the status from 'Free' to 'Install' same thing for paid app also...kindly help me out
Hello community. I do get the fact that there is million of threads, but I want to know the opinion of others on this particular case. I dropped my phone into the toilet (luckily, it was clear) and immediately got it out. As I had no experience with these kind of accidents, I actually didn't turn off the phone. I used a towel and then I wobbled my phone to get rid of the water. Then, as the phone started rebooting itself, I dried it with a hairdryer (yes, I'm an idiot) and used a vacuum cleaner to help the proccess. It kept saying this error [NAND] FileFlashAndMedia or something like that, so I turned it off for good and tried to restore it - I started getting the -1 error. After several repetitions, iTunes finally started restoring my iPhone 5 and everything was back to normal. But then I came to the dreadful realization that the screen does not respond. Everything is ok - all the buttons, the display, even the sound seeems to be fine. So after these 15 minutes of panicking I started to read articles and watch videos of other people. Put the phone in a bowl of rice, sealed it and I turn it on from times to times to find out if the screen started responding. Any suggestions? Do you think there is a possibility to recover it?
i purchased iPhone 4 , 5 days ago and i notice slight gap (as shown in pics).I could easily insert piece of paper inside the gaps..this gap is at top, bottom and on right side (near SIM tray) . should i be worried? will Apple service centre replace it with a new one OR REFURBISHED ONE ? . I live in India (New Delhi).
I purchased my iPhone last November not I'm finding my power not responding 100% when i press it on left it totally works fine right side and middle it doesn't function . I never dropped my device still standard warranty is active . Please help me what to do ;((((
My ringer is not functioning. Adjustable buttons on the side doesn't seem to work. They only work when the earphone is inserted. Tried the settings on Sounds but to not successfull.Wot can i do?
my phone's side black paint is coming out. what to do. many thanks.!!
Vandaag ineens problemen om het volume te regelen met de + en - knoppen. Dit schint een bekend probleem te zijn met Iphone 4s met IOS 6.1.3 Het afzoeken van iNet heeft mij niet naar de oplossing gebracht. Kan iemand mij helpen ??
My new iPhone5 camera or video camera does not function. The buttons are greyed out. Is there some setting to enable the camera?
Hello, i had my iPhone 5 exchanged few weeks ago due to button unresponsive, i recently noticed my iPhone becomes very hot on back panel and left side of the phone is this normal? Should i take it to apple again?
My touch screen works, but not the right side. why is this
hi guys... i have an iphone 4 running ios 5.01 i believe.. about 3 weeks ago, suddenly it just died for no reason. i didn't drop it or anything.. i pressed and hold the home and spring board buttons, but nothing happened. the phone would only turn on if it is being charged. even then, it is not functioning at all.. it says no service on the top left, the wifi is greyed out.. most of the apps wont work. when i selected any of the apps, they flashed briefly then go back to main menu. and the phone dies again as soon as i unplugged the it from the charger. the battery says a 100% while being plugged. there is an alarm icon on top of the main menu.. last night, all of a sudden, the phone just started to function again while being docked to the charger... after being unplugged for about a week or so. and everything just works... but this morning after i have been using it for a few hours since last night, it died again... so it looks like there is a loose connection inside the phone or there is a chipset or something thats beginning to fail inside phone.. just wondering if anyone has experience this kind of issue with their iphone 4.. its very irritating.. i never drop the phone, never got in the water.
My touch screen has white lines on the right side and the screen doesn't respond on that side. I have an appt with the Genius bar tomorrow, but since I can't unlock my phone, I also can't back it up! Is there any other way to unlock the phone? Or back it up without unlocking it? Thanks.
Hi, my iphone will not turn on. I've put it on charge and tried holding to the two buttons but nothing happens. What can i do?
Hi all, So just got two slightly paranoid questions, but as my iPhone 5 is brand new I just want to be sure. Battery lifeSo I had a 3GS prior to purchasing the 5 and I just feel that the battery life is less than ideal. My battery lasts 1.5 days (with my turning off the phone when I sleep). Is this about right? Low to medium usage, i.e. chatting, surfing a bit, checking emails and social media with WiFi on and GPS off and most notification off and medium brightness and 3G turned on. Is 1.5 days right or should it last longer? I am pretty sure my 3GS lasted longer when I first bought it. Unresponsive buttonsI purchased the phone about a week ago. An iPhone 5 16gb. I haven't dropped it and this far the only way I have charged is to let it drain fully and charge it back up to 100%. It has worked fine this far but today something slightly odd happened. The phone had gone to sleep and I needed to check something but the home button was completely unresponsive. I pressed it a number of times but absolutely nothing happened. I also tried the top button, again nothing happened. Then I tried holding the top button because I thought that I might have turned it off accidentally. Again, nothing. The little "you need to charge your phone" screen didn't even come up. I might add that the phone had 23% juice at this time. Then I tried to connect it to the charger and the moment I plugged in the phone it came back to life. It has worked fine since. My question is, can anyone explain this? Is the phone broken somehow? What could have caused it? As I said, I haven't dropped the phone at all, and I've only had it for about a week so this seems very odd indeed.
my iphone 5 power button isnt functioning properly, but if i press on the left side of the power button it works, right side it doesnt. Is anyone facing the same problem? is there anyway i could fix it?
Hi everyone, Greetings from istanbul, I bought my iPhone 5 from Newyork in january 2013 and I have been using it in Istanbul/Turkey. I did complete whole legal procudure. ( service operator, passaport process and etc) But when I opened the brand new phone. I had faced with technical problem. The half of the screen resolution was lower than the other side of it. Sometimes I can barely see the half of the screen. Thus I really feel my eyes tired. My question; Is it possible to change the phone from different apple store in U.S ? or do I have to chage it from the place where I bought it in first. one of my friends will go Boston in may: does he replace the phone in Boston ? Very turly yours, Volkan
I just got back in an Iphone after being a droid guy for a few years and I am having an embarassing noob problem, I cant seem to find my library on my phone. First my laptop that had all my music stored on it died so i went to Bestbuy and got a new one, I signed into itunes and was able to get all of my music from the cloud, as far as "the cloud" is concerned i really no nothing about it other than it knows what I have bought and seems to back them up for me. The next week i got an iphone 5, I set it up on my pc and created a huge playlist and dragged it on over. My problem is that when I open Itunes on my phone it goes straight to the store and I cant seem to find MY library, if I go to MORE it shows DOWNLOADED and PURCHASED which contains the songs from the playlist. I dont know if im having a cloud problem, phone problem, or pc problem, can someone stear me in the right direction please.
Hello, I bought a iPhone 5 64gb yesterday from a dealer, went home & tried to change the ringers & noticed I don't have any sound at all.Yes, I had tried the switch on the left side of the phone. Music plays with headphones, paused music took the headphones out & tried playing a song to no sound yet again. Did a factory reset, nothing. Have the current version of iOS. Anyone have any suggestions? Thank you!
my iphone tells me to contact my provider, my provider tells me on help pages to contact apple. how can I find out my status of Sim unlock from the apple side? and what about a SIM that has never been used in itunes before. ? ... Can somebody help?
this started after a sceen replacemet, tried restoring but still nothing, does anybody know whats wrong with it?