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I purchased my Iphone 4 while living in Hong Kong. I am now back in the UK and the phone has deveoped a problem where the mic cuts out during calls and the person I'm on the phone to can't hear me. I took the phone to the apple shop here and the girl told me that she would have given me a replacement but she can't because the phone is slightly different than the UK (european) model of the Iphone 4. She then told me to call apple care and explain to them over the phone. I called apple care and an american woman said she can't give me support unless I pay £25 but will email me instructions on reseting the phone, I told her reseting won't make a difference as the mic problem is a common one with Iphone 4's and I've read it's a hardware problem. So anyways I reset my phone and nothing changed. I'm stuck in limbo right now and dunno what to do, does anyone have any suggestions? I think I'll get a galaxy when my contract is up this year.
Hi,I have a broken iphone4 which was sold in Japan (It is locked by a Japanese carrier).I'd like to bring it to an apple store in the States to repair.Do they take it?I'd like to use it as a T-mobile Iphone4 after fixed.Is it possible?
Hi everyone.I bought my iPhone 5 from apple online store (US).Now I want to replace broken display. I have international warranty and it's still valid. I understand, that I should pay for it, but there is no any official support of apple in my country (Georgia).What can I do? I will be in Czech republic during this week and is it possible to replace my display somewhere in Czech Republic (or in nearby countries) without voiding my warranty?Note: I can't send my iPhone to US service because there is no any way to send it from my country. Thank you very much for your attention.
I got a small amount of water in my iphone, at first i thought it was ok but after about half hour the water had spread through my screen, and it started going blotchy and cloudy. The touch screen still works, speakers, charger, camera etc. Only thing is phone wont turn off? I tried the rice for a few hours but didnt do much. Does the apple warrenty cover water damage if not how do i get this repaired?
Since its my second time breaking it will it be free to replace the phone again? ihave apple care+
just restored my iphone to be like my ipod and I lost all my photos and videos..is there any way to get them back?
I have no system update setting on my i phone 4 in general settings can sum one help as im new to i phone ??
I have an iPhone 5 still within the 1 year warranty. It has a small crack on the top right of the phone, which doesn't have any effect on the screen or touch capabilities. However, the phone also has a faulty camera and lock button. What I am wondering is, does the fact that the screen is cracked affect the ability to get a warranty replacement for the other two problems? Thanks!
What is apple policy on replacing a first-time broken screen on iphone 4S
Has anyone noticed that since the last couple of updates (6.1.3 and 6.1.4) the search feature on the iPhone doesn't work. You can search ok but when you press what you're looking for is puts you at the end of the message without going to the area you need. Apple please fix it. Sooo annoying.
I have an older iphone 4s in hand with iOS 5 on it. I know that the current iOS is 6.1.4. Still, on my laptop is an older 6.1.2 iOS in iTunes since my last download. Is it possible for me to choose to upgrade to the older iOS, instead forcing to download the latest software? It is true that Apple always forced us to be on the latest iOS software? Thank you in advance for any intelligent inputs and thoughts.
I have my father-in-law's iPhone (an iPhone 4 running iOS 6.1.3), and my personal iPhone (an iPhone 5 running iOS 6.0) connected to the same iCloud account. Is there any way to separate the two so that apps I purchase on my personal iPhone don't download to his?
Okay, so I wanted to install vine (an app) but I can't. The reason why is because the free button (the app is free) is faded out so I can't download it. I tries so many different things but still I can't install certain apps. When I try to click on the button nothing happens. Because its faded so I can't use it.
I'm planning on buying the iphone 5 because I have an upgrade available. I have never owned an iphone before, but I do have an 2gn ipod which has 8 gbs and has 2 apps and have used 5.5 of my 6.84 gbs available with songs(1175 songs). I have also have 30 photos, and have 1.5 gbs left to fill. If I do get the iphone 5 I will not put music on it, because I have my ipod. I would like to have a lot of apps though, because I like to test them out, and give reviews on them. I have a fair amount of photos in my current phone(around 400), but the camera quality is not that good, and I think because the iphone 5 have a lot more gbs than my current one that I will want to take more than I usually do(although I would probably upload them onto my computer and delete the originals off my phone). I don't have that many contacts and I have a tablet where I play my games and movies on, so that is not an issue. I know this is a bit long but I really want to make the right choice because I plan on having this phone until my next upgrade which is in 2 years. I want to know if 16gbs should be enough or if should I go with the 32gbs? OR if I should just wait for the newer version to come out, and if this is worth to buy. I would also would like to know what the perks and downsides are too. Thank you for your patience and time.
i think my touch screem is freeze, i dont know
i cann't reset my iphone the phone speaks arabic touch not working properly
I have just started to update the latest iOS 6.1.3 and my wifi disconnected and all of my contacts have been deleted. My phone has not updated to ios 6.1.3 as wifi stopped working. I have never backed up on iTunes on a computer, I always download everything directly from wifi onto my iPhone. Can I get my contacts back? If I can, how? Please help!!
My iPhone 4's from Japan and it's still locked. The only way that I can use it is through Gevey Sim. It's still in version/iOS 4.3. Any ways to update/unlock my phone to iOS 6? Home button's not working now so I need to have the assistive touch already.
My phone is not download new update 6.1.4 software
can we get apple to make a fix to download that would enable the bluetooth file sharing with any deivce? i would like to to stay with Apple iphone but if they dont improve the lack of features.. i will move on and I know im not the only person to think like this. regardsgavin_p
What should I do if the touch screen on my Iphone 4 wont work?
I have a broken screen. Where's the best place to get it fixed ? I think Apple is pretty expensive. Is it hard to do yourself ?
Ok, so I got a iphone that my mom used for a day or two and set the Apple ID on. I changed the Apple ID, and it says so, but when I try to download the app it says her Apple ID, and not mine.
See the chart below to determine whether you can upgrade your device and what you can upgrade to. If you do not have a Software Update option present on your iDevice, then you are trying to upgrade to iOS 5 or higher. You will have to connect your device to your computer and open iTunes in order to upgrade. IPhone, ipod touch, and iPad iOS Compatibility Chart Device iOS Verson iPhone 1 iOS 3.1.3iPhone 3G iOS 4.2.1iPhone 3GS iOS 6.1.xiPhone 4 iOS 6.1.xiPhone 4S iOS 6.1.xiPhone 5 iOS 6.1.x-------------------------------------------------------ipod touch 1 iOS 3.1.3iPod touch 2 iOS 4.2.1iPod touch 3 iOS 5.1.1iPod touch 4 iOS 6.1.xiPod touch 5 iOS 6.1.x-------------------------------------------------------iPad 1 iOS 5.1.1iPad 2 iOS 6.1.xiPad 3 iOS 6.1.xiPad 4 iOS 6.1.xiPad Mini iOS 6.1.x===================================== Select the method most appropriate for your situation. Upgrading iOS 1. How to update your iPhone, iPad, or ipod touch 2. iPhone Support 3. ipod touch Support 4. iPad Support a. Updating Your iOS to Version 6.0.x from iOS 5 Tap Settings > General > Software Update If an update is available there will be an active Update button. If you are current, then you will see a gray screen with a message saying your are up to date. b. If you are still using iOS 4 — Updating your device to iOS 5 or later. c. Resolving update problems 1. iOS - Unable to update or restore 2. iOS- Resolving update and restore alert messages
when i bought my iphone5 the volume was the same as that of my ipod. after i ve updated it to ios 6.1.4 the volume has degraded. Is this due to the ios update or in the manufacture of the iphone 5 ? kindly help
I dont have the money to buy another iPhone for the coming years. So Id like to know if i can download the dutch version of siri whenever it comes out to my older iPhone (cause the one i want to buy is a 4s 16gb)? thnx for the respond!
I dropped my iphone 5 in water. The touch screen is not working, but its charging and im getting all my texts & notifications. I brought it four months ago without apple care. What can i do to fix it and if there cost what the estimate ?
4S got run over by a car. I changed the broken display, functionality (sound, vibration, cameras, wireless, mobile data, emails and other notifications come in, I can here SIRI, etc.) is working (tested via cylay). Battery always low and phone turns off pretty fast after unplugging from the charger. Plugged in it turns off itself after about five minutes and restarts immediately again + display doesn't work (sometimes gets bright but there appears no clear picture only some grey tones). It worked about three times though that the display was clear and I could use the phone for about five minutes before it lost its picture again. What could be broken?
I was reading my Facebook page when the screen just went out all of a sudden. It still seems to respond to touch and Siri works but the screen is dark. What's up with that?
I'm trying to download a game onto my iPhone from the App Store. The app's information in the store says that it is 974MB. I have 2.2GB available on my phone, according to usage, but it still won't download. Help?
There must be something wrong with my account, because when my family and I try to download songs, apps, or updates, it at first prompts that it's installing, but then changes back into the button you press to download it (it cancels). Something I need to reset/change?
Have G4, downloaded photos and videos to Windows 7 Ultimate PC. Photos and videos showed up in an ipod Photo Cache file with a Photo Database and .ithmb files. I am looking for a "reliable" .ithmb converter to jpg, and likewise for the video format. TY:)
Hi, I am hoping someone can help me as my wife's iPhone completely froze up after synching with the latest version of iTunes. In the end, the only thing she could do was re-set the iPhone, thereby of course losing everything. Reconnecting to her laptop restored music and most apps, it seems she has to re-download the other apps again direct to the phone. Now the problem is images. There is an ipod cache directory on the laptop Pictures directory, and in this are folders labelled F00, F01 etc.. and a "Photo Database" file. In each of the Fnn directories is a series of files, called Txxx.ithmb, each of which is about 1,500KB. Doing a backup from the laptop indicates there are about 2900 files overall.Altogether there is about 3GB in this folder, so it looks to be a lot of space. Pointing iTunes to the directory containing all this and synching, still results in zero images being found. She went to the local Apple store for help, to be told these are not the images, but then elsewhere I have read that these are the full files, and this proprietary format contains three different resolution images. If the images taken on the iPhone are not here, where are they? Finally, how on earth do we convince iTunes to recognize these files and imporrt them again? Sorry to be thick but losing everything thanks to the latest iTunes was rather catastrophic! Any help/ideas/suggestions greatfully received... The photo files were a mix of photos taken on the iPhone and images previously uploaded from the laptop. Cheers Chipontheroad
Please help- its my understanding that iphone stores where you have been (location history). When I was searching the Internet to see if I could access this info, I found Pete wardens iphone tracker download (I think it came out in April 2011), but then I read that apple fixed this problem of storing this info on your computer too, by releasing a software update shortly after. Is that correct? If I backup my iphone to computer will it have a file on there that stores the history of where I and my iphone have been? Or is this no longer the case? I desperately need a log with time stamps, I need to prove where I have been in the last week (marriage problems). If iphone only keeps this info on the phone now, can I access it somehow?Thanks for your help-Alisha
I am having a problem with syncing my phone with my iTunes account. I have music I have purchased on my phone and music downloaded to my computer. If I try to download the music from the computer to my phone it tells me its going to delete what is on my phone.I have the iPhone 5.HELP ME!!!
Is anyone having issues with a lack of sensitivity of iPhone 5 screen. I am having to touch items several times to select or scroll the screen, when it does scroll it "jumps" to catch up making it hard to operate smoothly. I Also notice that the screen appears to have shifted up slightly cutting off top of wi-fi and battery symbols. These symptoms don't always happen and I cant be sure I can show them to a Genius. This my 4th iphone, so my expectations are only what I have experienced with the others.
I was promted to update a couple of apps. What can i do to get my programmes to install? They are stuck in "installing". There is plenty of space to download. Tried finding the apps to uninstall, both on my 4s and in iTunes. Cant find them.
I have been trying to update my iPhone's software for the past few weeks due to my current provider not being found. (A bar that says "Searching" is always at the top where my 3G should be.) Yet whenever I try directly from my iPhone, it always end with an error message. So, yesterday I tried updating directly from itunes and I let it download the new update and all that. However, after it finished trying to update my iPhone, it put my iPhone in a recovery mode and I've been trying to fix it eversince. I can not access my iPhone, all it has is an icon saying to connect to itunes. I've tried troubleshooting, checking my software, updating my computer etc. yet it still leaves me with this message: "The iPhone "iPhone" could not be restored. An unknown error occurred (-1)." I've looked on the apple site and I've made sure my security is up to date, my computer is up to date, my itunes is up to date and that I have restarted my computer. I am very irritated and I don't know what to do. I don't know what to do because my warranty is over with apple and I still have a few years on my contract. This problem has become relatively frequent with the replacement I've received from apple. Please post all suggestions or ideas to help with my problem, Thank you for your time. -Applefanatic23
I recently purchased an iPhone 5 (Monday, May 6th) and am convinced that the battery is defective. I attempted to get the phone replaced by AT&T since it is within their 14-day Return/Exchange policy, but of course they denied me based on it being a "technical" issue and therefore a problem I need to take up with Apple. Whatever that means.Background info: Left the house around 10:00 AM, battery fully charged at 100%Finished class at 12:00 PM, battery dropped to 53% (VERY minimal use, I was sitting through a lecture)Arrived at AT&T store at 12:15 PM, battery at 51%AT&T Rep turns off LTE, Wireless, Location Services, Bluetooth and Auto BrightnessThe only apps that were opened/used were Text, Mail (fetch set to Manual) and SafariAT&T Rep says there's nothing he can do, but these changes should "help"Left AT&T 12:25 PM, hopped on bus, got home at 12:45 PM, battery drops to 43% (ZERO use)Call nearby Apple store at 12:50 PM to set up an appointment (Call length: 11 minutes), battery drops to 41%Call Customer Support at 1:30 PM to run remote battery diagnostic (Call length: 16 minutes), battery drops to 32%Apple Rep says the diagnostics looks normal...... Battery life: 30%Usage: 2 hours 26 minsStand by: 6 hours and 3 minutes This can't be right. Is anyone experiencing similar issues with their battery? Does the usage information above look normal? Any suggestions and/or tips on what I can do? I'm so upset with both Apple & AT&T right now. The AT&T rep even suggested that I "turn off cellular data" to save the battery life. REALLY? I feel like I basically just purchased an ipod touch for $240!
So here goes... I have broken the screen on my iphone 5, it is completly shot but i can plug it in to itunes. The problem is that i have a passcode on the iphone so i am unable to bacup the phone in itunes as i can not enter the passcode.Is there any way i can remotley access the phone and enter the passcode. I have a new iphone 5 and want to sinc it with the data on my old phone, If anyone can suggest a way around this i would be forever in their debt. I have no old bacup or icloud or the like. I also know i could get the old phone repaired but would rather not spend money on this old phone. Any help would be greatly appreciated. I know im clutchinbg at straws.
my iphone 5 often losses its network signal. i am islanded from the network often. this affects my connectivity with my business & friends. with this problem my iPhone 5 is working like only an ipod. certainly iPhone 5 is not meeting the purpose of a mobile phone. can anyone suggest me some solution for this issue..? Regards,Arunkumar
This is a true story.Since 5 months ago I have received 3 faulty iPhone 5s from Apple store, everytime for a different defect. Here are the details: 1)I got my new iPhone5 in January. the home button got broken in just a week. So I went to apple store and they replaced it with a new one. 2)In April, the new phone's sleep button stopped functioning properly. Again I reserved an appointment and got a new one from Apple store.3) the day after I got the new phone I noticed that the phone's mic doesnt work while on speakerphone(my iOS is up-to-date) All I can say is that I am very disappointed. I am very relied on my phone because of the nature of my work and the iPhone has so far let me down many times. I had iPhone 4 before for almost two years and it functioned well until it had an unfortunate accident. I am pretty sure that this is not just being out of luck. This has something to do with the quality or design of the iPhone 5. How can I trust this phone until the end of my contract with my current provider while I wont have a warranty for the last two years?
I had to redownload my phone through iCloud because of a malfunction in the system, so I could not back up the phone. I had almost 800 pictures on my photostream before, some duplicates, but for some reason less than 100 photos re-downloaded to my new iPhone. It stopped downloading the pictures, and has not turned up any new pictures for about nine hours. Is there any way to get back those pictures? Thanks for any help!
I was downloading songs from iTunes with my wifi and noticed that it would take up to 16 minutes to download ONE song. As with 3G, it downloads more than one song 5x faster. But uses up my data. Can you tell me what I can do to change this...
Hello, ok so i have this huge mess in my hands, lets start by saying this: I had an apple id which had no creditcard whatsoever on it, it was configured for USA app store right? ok so i get a debit card and it turns out i need to be from my country appstore to be able to use it, so i created a new apple id, and well the thing is i have about 30 apps or something which 15 are from one apple id and other 15 are from my other apple id, umm i cant seem to remember which were from one APPID and which were from the other, so i need help, cant i just reset the phone and download the apps again? (some are paid) please help!
just updated to iphone 4s from a 3gs and ringtones did not download only music purchase , ringtones appear on previous purchases but even if a go to itunes it shoes the icon to buy the ringtone .
my iphone 3gs had lower version of iOS and i wasnt able to download watsapp. during downloading its says update iOS 4.3 and i did connect my phone with iTunes. and i did fully update with 6.1.3 version.now I not able to activate my iPhone3GS after updated to ios6.1.3. The message said the activation server is unavailable but it has been unavailable for more than 24hours. It's abnormal, please help. Thank you!i need the permanent solution because i saw a lot of cideos to jailbreak but i really wont do that.
There was a wrong buy , an app called mobile selling platform. For travel agents to do their flight booking thro ipad . . This happened by mistake , as normally when u download any app it would ask for the password , but some how this time it did not and the down loaded happened . I tried stopping the down load by putting off the power button , but still did not work . Hence this situation. I tried reporting a problem thro the link in the invoice , but to no success .error is reported . I need a refund and reversal . As I have of no use of the apps . I am no travel agent and tried calling the India office but was told that they had closed for the day . So then I posted this query on the communities to seek help in sorting this issue .....need help .
Hello i use my id in a new pc and all was ok i use the in that pc the other day but the when back to my laptop and access to my account ask me add the debit card.then i write all the data of the same debit card, but say this is a incorrect information but i put the same information for my debit card. what can i do i cant download apps
I am not the most technically inclined, so please bear with me. About two months ago, lines began showing up in Safari every now and again. They would go away, so I didn't think too much of it. Then one night, while in a game app, the screen began "flashing" like a strobelight. It couldn't exit the app fully, was blinking half the screen in the app, part of the home screen, etc. You cannot see throught the commotion to use the phone, if the programs can even open. This happened all evening, through the night, and the entire following day. Then it stopped. It was fine when I took it to the AT&T store (the closest Apple store is 45 minutes away, so I wanted to be sure AT&T couldn't do anything for me) but by opening and closing programs and apps, I was able to force it to act up. Of course when I left the store, it worked fine again. It was fine for a few days, acting up only a time or two, but I drove 45 minutes to the Apple store. My Genius Bar member told me it was software based and that I should restore the phone, download the software again, and manually add my media back on. After the four+ hours of downloading and 2+ hours of adding media, it was fine again. That was about two weeks ago. Now it's back. I looked into the diagnostics (what I can see through the noise on the screen) and I have many different errors going on. Googling these errors codes is not providing much information, and again, I am not the best with this stuff. SO:-Is a latestcrash.plist or mediaserverd.plist the same as a panic.plist code? In turn, if they are, will Apple replace the phone as they supposedly do in the case of panic.plist crashes? -I've noticed a bunch of the issues seem related to audio and video functions on the phone. I have AudioToolbox, CoreFoundation, and CoreQuartz codes, for example. Are these things that would justify a replacement? I am sitting through another 4 hour software download right now in order to restore the phone again, but am afraid to lose that diagnostics info, but also cannot see the screen to send any diagnostics info to Apple. Is this something that is software based? Does that mean I am going to be doing this every few weeks? The phone is only 6 months old, but I don't want to let it go and loet the one year manufacturer's warranty. I apologize for being so verbose but I really cannot find anything online that sounds similar to what my phone is doing. Any guidance would be much appreciated.