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Hello Dear Sir/Madam, I want to ask a question about my broken iphone 5 screen. Unfortunately, I could not find a discussion title about that topic. The subject is that I want to change my broken iphone 5 with a new one paying $220 and giving back to you mine. And my question is what am I required to do that in any apple store in US. Could you give me the details about like do I need to give back my iphone as the way I bought it I mean with all iphone stuff like charger and headphone.. etc. And the additional and important question is here, I need an official paper written by Apple, which says that the old iphone is changed with the new one (indicating the imei numbers of both) to use it in my country legally, because I have already payed tax amount for the old one and I registered with the old one so to make the new one active.In my country,then legislations say that each person has a right to register only one mobile phone in 2 years; so I need to prove that the old one is given to back to your side. Is that possible? If you can answer my all questions as soon as possible I will be glad becuase I will be in New York in a few weeks so I need to learn all details about the topic to be prepared. Thank you.
As the tittle above,can anyone teach me to check my iPhone5 from which country?Thank you.
helllo i lost my phone and do u guys know how to locate my phone of 013056001217782 i am here in nepal for vacation and it was a new phone please help
Lately I've been having probelms with my iphone 4s. I bought it in July of last year. The problems include: my lock button is jambed, the phone thinks that I have headphones in when I don't, and applications such as Camera and Safari constantly crash. The screen also does not always respond when I touch it and it does not ring or vibrate when I recieve calls sometimes (I did check to see if my ringer was on, along with vibrating in Sounds under Settings). I have Apple Care+. Can I trade it in for a refurbished phone? Also, for an extra fee would I be able to trade it in for a refurbished iphone 5?
#I just received my BRAND NEW, SEALED, iPhone4 32 GB FACTORY UNLOCKED which I bought from Ebay. After unboxing, I switched on the phone to find that it was already activated, and did NOT show the "Connect to iTunes" screen, which gave me doubts whether this phone is actually brand new, the phone does have that protective film on the front and back which normally comes with brand new iPhones, anyhow I went online and did some intense research and found interesting facts about the serial number, and from my understanding the phones with serial numbers starting with 5K could be a refurbished phone, and indeed my supposedly BRAND NEW iphone which came in a sealed retail box with all accessories does have a 5K serial number, so I did some more googling and came across a web site which gives details about an iphone with its serial number and it shows this phone is a refurbished one. I checked on Apple website for warranty and it says "We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to contactus." #Now all you good knowledgeable people out there, please please shed some light on this matter.Is this really a genuine brand new phone? When I contacted the seller regarding the phone being already activated, he said it is normal with phones which are factory unlocked. But I believe it is actually supposed to show - “Connect to iTunes” screen. That was how it was with my iphone 3G. At least right out of a brand new box. Am I correct? How can a refurbished iphone come in a sealed retail box? Even if that was the case, would it cost the same as a normal brand new FACTORY UNLOCKED iphone because I paid US $ 904.00 for this. Does Apple sell refurbished iPhones as new? What confuse me is that the box have all the labels intact as it was a sealed box, and the serial number and imei number match with the actual phone. Should I consider this a genuine product that Apple meant to sell as it is or better I go for a claim and either get a refund or replacement from the seller on Ebay?. Thank you very much in advance for all your kind help and insights. Attached are few images of the phone.
Hello! I live in Russia and love Apple very much, have many different products and never had any problems with them. And now I decided to buy a new iphone 5 and wasn't lucky. I bought it on 3.05.2013 in normal shop, then turned out that wi-fi and bluetooth are not working and the phone eats battery very fast. Shop doesn't want take it back, official services don't want to repair it for free, because it was made for USA. I really don't know what to do:( To buy android? Hope you can help me somehow, the best solution for me is to change it. Serial № of the phone: F17KF2E5DTTR; Part №: MD296LL/a; imei: 013428008469809. Thanks!
My iphone 4 has just completed my two year contract with vodafone. However in this time my phone broke and I used apple to repair it. Which in fact is actually a switch service. So now I have a different imei number than what I started with. I rang vodafone to unlock my phone, but they say they can't and there is nothing they can do as the phone was not issued by them. I also can't seem to find a way to unlock my phone via apple. So what can I do??Any help would be awesome!
I dropped my phone into the toilet. I got it out as quickly as possible, but it did get submerged. When I got it out, the screen turned on by itself, but I didn't think much of it, and I stuck it in rice for a few hours. When I went to check on it, it seemed fine, as the screen turned on and all the buttons seemed to be working, other than being slightly laggy. The volume buttons worked, but the didn't seem to do anything to the volume. The speakers worked as well, and even the vibrating part did. the lagging didn't get any better though, so I decided to see if reseting it would work. It turned off fine, and the apple symbol came up, but that was where it stopped, and it now will not turn on. I checked the LCI in the headphone jack and the charging slot, and the one in the headphone jack has a tiny pinkish-red dot, and the one in the charging slot doesn't look red at all. I stuck it back into the rice just in case. Can anybody help with my situation?Just some info, up until I put my phone into the rice the first time, I was mostly in full panic mode, and even after I put it in the rice, I kept checking to see if it worked by pressing the sleep button. I'm pretty sure I did everything I'm not supposed to do, but what can I say?
My iphone 5 is one month old and I cannot talk for 2 hours without my battery dying. It wasn't like this when I got the phone last month but in the last week - it won't hold any charge. My OLD iphone that is 2 years old has a longer battery life than this with tons of use. I have been turning ALL of the apps off (which i should not have to do with a one month old phone) and I still can;t get 2 hours of use without the battery dying on me. tI's starting to annoy me and if my battery is bad I just want to go get a new phone. Is anyone else having this issue or does anyone know how to check to see if my battery is bad? Any ideas is this can fixed? Thanks in advance for the help
I had a story about not charging iphone. PHcharge my iPhoneI insterday evening (Philippine Time). But it charged less than 1 second. It running out. I plug it anywhere but it not worked. I had to check the battery bar, i found that my iphone is depleted fast. I checked the LCI but it white. I tried anything:A. Charged for at least 15 minutesB. Turn on and off the iphone.C. Restart the iphone.D. Plug it to the computer. But it failed. I will need to seek repair on repair shops? I don't attempt to repair this iphone. I'm scared about this iphone is not charging. What I'm going to do? Sincerely,Treshan
I contacted Orange UK and they said that this iPhone4 is ready to be unlocked, but they can't unlock the phone because I am not the original contract owner. Why can't Apple unlock this phone, because the original owner doesn't care and has sold it? As far as I understand, I am one of at least 3 owners for this phone. I guess there could be more. I just wanted to have a normal iphone, why can't Apple help on this issue? I have previously had many apple products, this is the first one I bought used adn just wanted to restore it to normal. Another thing is that 3rd party services can unlock it for 200$. What is that they do to unlock it? Why can't apple make a small comission for unlcoking iPhones instead. People find ways to cheat and ripoff people who doesn't deserve to pay extra for the phone they bought. Here is my iPhones description: imei: XXXXXXXXXXXXXXXSerial Number: XXXXXXXXXXXPart Description: iphone 4 16GB BLACK Product Version: 6.0.1 Coverage Status: Out of Warranty Coverage End Date: First Unbrick Date: 29/03/11 Last Unbrick Date: 10/04/11 CTN: 7580088512 Next Tether Activation Policy Description: UK TMobile Orange. Lock Status: Locked
I bought the iphone 5 from Star One Mobile in Sim Lim Square Singpore recently. After reaching my place , just found that the serial number and imei number in my iphone 5 product and the packaging box are different. When I check on the website the packaging number shows the product is replaced but the number in product shows valid. Can some one explain the difference?I did not anticipate an Apple product having a difference in serial and imei number from the packaging --- probable that the Star one mobile could have changed the package?
as i connect my iphone with itunes, it is not showing imei NUMBER? also it is not showing wifi or sim service. can you help me to solve this problem?
bought the iphone 4 from my friend, he said when it was updated to 6.1.3 it wont register my orange/tmobile EE sims i rang apple and gave imei and its not blocked. anyone help please? im not sure what to do
Folks, I am getting confusing information from various sources.According to the service I am using for factory unlocking my iphone 5, as soon as I unlock my phone I will be able to use it on all GSM networks, except the original ATT. This is contrary to all the previous unlocks I have ever done on any phone. What is the reason why my phone will no longer work on ATT, if true? Can APPLE or ATT help me get it back on ATT network once I no longer need to use it overseas? Thank you for your help.
how did i know if the imei of an apple iphone 4s ia autnebticated
hello sirmy phone is goes network connectionthere was display searchingplease check its the problem sir
Today my iphone is not ringing it will only vibrate. I have check all the basic things. Please does any one know how to fix this?
I lost my iphone 5 n I ask my provider to block the imei The phone..but fortunately I found my phone. Now can I use that phone overseas or how can I able to use that phone again? Any suggestions guys??
hi dear all please help me my iphone is lock. Right now I m in Azerbaijan(country) and i dont know how unlock phone. imei code: 013050007799547I want to add important data- i couldnt find Azerbaijan a list of countries in this site.thank you very much Message was edited by: Farxad
There seems to be a lot of people out there dropping their iphone in the bath so I thought I would share my experience of fixing mine.Firstly if its in warranty consult your dealer - if this doesn't help try the following: A lot of people say stick it in bags of rice / silicon, etc but here is a quicker, more reliable way which is far less likely to contaminate one of the connectors. You do not need any special equipment. Make sure phone is off (If you can still see the screen) - hold sleep and Home for 5 seconds and tap the red off button that appearsPop your oven on a low heat ( less than 100C) for 5 minutes.Wrap your phone inside a sock, doubled over a couple of times so the phone is well protected.Turn oven offPop phone into oven for 30 minutes or longer preferably You could use a hairdryer but be very careful to keep it moving to avoid any localised heat spots that could damage components. If the phone got really soaked you might want to jump down to taking the phone apart - if it is still full of water powering up or charging could result in further damage Let the phone cool and try to power up, if nothing happens check for any signs of water vapour still in the phone and repeat if present. Otherwise try charging and powering up Still no success? this step requires a very small crosshead (some need a 5star) screwdriver, don't compromise and try and use a larger one, damaged screws will cause you even more expense. Very cheap on ebay. Unscrew the 2 small screws at the bottom next to the speaker, slide the back up and lift away. Unscrew the very small screw holding the battery connector in place and pry up the connector (lift the side nearest the edge first). Be careful not to lose the screw or the small metal bracket under the connector. Use the plastic tab sticking up half way along the battery to ease the battery out (usual there is a small amount of glue on them). This will reset the phone (you will not lose anything but the phone will hopeful power up when the battery is replaced). This is a good time to try the drying procedure again to ensure there is no more moisture present. Reconnect the battery screw everything back in place and press the wake button. If this has not succeeded you may need specialist help to test more components.Good luck ( and I cannot stress enough - keep the temperature low when drying)
Hi there, my iphone's been stolen a few days ago and now I need to figure out my imei- Number to get the bill from Apple again, to hopefully get my money back from the insurance. So now my question: how can I figure out my imei- Number without having my iphone anymore? Please help me! Thanks
Ok so my iphone is pretty new I got it like a few weeks ago. It was fine at first but now it loses battery super quick. I charge it over night and in the morning when I unplug it I literally lose a percent immediately and then I check Facebook for a bit and it goes down to 95-93%.Is this happening to anyone else? What do I do about it? I'm running on IOS 6.1.4 and have about 7GB left from my 32GB capacity.
i have my iPhone4s T-mobile i want to unlock now so it how can i do my self verson - 5.1.1 (9B206) imei No. 01293 70083 09261Model- MD254DSerial No. C36GH05DDTC0
i buy iphone 5 from t-mobile and i paid full why t-mobile not unlock my iphone 5 T-Mobile Sim Unlock Request Sim Unlock Reference: 5828320 imei: 013428006907719Thank you for taking the time to contact T-Mobile. We have received your SIM Unlock Request. Unfortunately, this subscriber is not eligible to receive the unlock code at this time. In order to be eligible, the subscriber must complete the buyer's remorse period for their upgrade. Please submit a new request 14 days after this subscriber completed their upgrad
after I connected itune, my iphone lost imei
https://selfsolve.apple.com/agreementWarrantyDynamic.do If you purchased it from a legitimate source, this wouldn't be a question.
Hello everyone! I've got a problem with my iphone 4S and I hope someone here can give me a hint on how to fix this... Last year in March I was on vacation in Las Vegas (I live in Austria/Europe) and bought a new unlocked iphone 4S GSM in the Apple Store in the Forum Shops in Las Vegas including AppleCare+ (I just learned that iPhones can only be serviced in the Country where they are bought - my bad). Lately I was browsing through my Apple support profile and noticed that my iphone was not registered there. So I tried to enter the serial number of the device and got this message:We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to contact us. I knew this could not be true so I called Apple Care here in Austria and first I was told that - according to its serial number - my iphone has been replaced, and that it never should have been sold. I also was told that I have no chance of getting any service for this device despite the Care Protection Plan because the device is invalid due to its status as "replaced". And last but not least I was told that I could never receive any service for this device because American devices cannot be repaired in Europe (I was not aware of this fact and would have expected the salesperson in the Apple Store to tell me because I definitely told him that I am from Austria). Meanwhile I wrote an email to the store where I bought the iphone from but it's two days now and I have not received an answer (or any indication that my email was received) yet. Is there anything I can do? Yours,Michael
When I check the weather in the notification tray and in the built-in weather app it says it's Sunday and the temperature is 45 degrees where I am. That's incorrect. It's Thursday and 67 degrees. I also tried weather for major cities and it's showing the wrong day and temperature for them as well. I checked Yahoo Weather and that data is correct. I restarted my phone and at some point it showed the wrong data for my town in the local weather page, but the correct weather when I manually added my town, but when refreshing it's wrong for both. There's a number of complaints on Twitter about this. What's going on? How can Yahoo's weather be correct, but the iphone's wrong since the iphone weather app uses data from Yahoo?
I do not so much have a question, but a statement: I did the upgrade to iOS 6 last night. I had to delete a lot of apps to make room for the upgrade and did a small icloud back up to save space. But, after waiting and seeing the upgrade time kept going up and up, I just went to bed. Woke up in the middle of the Night to check and my phone said to connect to iTunes. When I did, it told me I had to restore my phone. So I had no choice because, it would not leave the connect to iTunes message on my screen otherwise. This is a horrible glitch!
I have iphone 5 and try to sync it with my computer (Windows 7 Max.). I have already installed ITunes and verified my computer in AppStore. But anyway I have problems with syncing applications. For example, I've downloaded Translator and tried to install it to iphone. I've clicked "Sync" in window "Programs", but it goes only up to the third step from four and fails. In window rights it is shown, that this program is already installed, but when I turn off my iphone from computer, I check and can see, that programs were not installed.My computer is also already verified, so that I can connect it with iphone. In common settings on iphone I have already turned on restrictions so that I can install applications. Could you tell me what should I do? I hope that someone had the same problem.
Hi please tell me how can i check my iphone has network issue or not can it has any testing procedure so i want to know that i have my iphone issue or it has sim card problem so please let me know any useful tips in small time
I purchased an iPhone4 32 GB from my friend and i want to know that either this iphone is Indian or not. Can any one tell me that is there any way to check this through imei number, Serial Number, iTunes or iCloud.
You are not addressing Apple here, we are users just like you. Also, not a good idea to put your personal number on the world wide forum here for anyone to get. The iphone has never supported bluetooth file transfer. This is a known fact. check this support document for information on what bluetooth profiles the iphone does support. http://support.apple.com/kb/HT3647
Hi All, So I have disbled my iphone 4s by forgetting my passcode (like it seems many other people do!). Also as the phone went dead as I was away for the weekend the SIM is also locked. I have often backed it up to iCloud but I never had the camera roll back up option ticked as I cannot see it when I sign into iCloud. I dont have iTunes on my laptop or access to the original iTunes where it was synced a year and a half ago. My question is can I get the phone unlocked by Apple? ( I have the imei number and proof of purchase) Is there any way of keeping or getting my photos/videos and messages? When I had my phone plugged into the laptop and was clicking backup through wifi will this have also backed up my photos? Thanks!
My almost 6 month iphone 5 had a bend along the SIM section of the phone. I made a genius appointment to check it out. I got a new iphone 5. My question is about the support profile. It is listed a 'REPAIR' in My Support Profile. I thought this was an exchange, or is an exchange a type of repair?
Woke up this morning and went to check the time and my iphone seemed like it was dead. It had been plugged in all night just as usual. Thought that maybe the charger was bad so I went to another charger but It would still not power on. I held the home and power button and it did power on asking to connect to iTunes. I ignored that and turned it off and back on. Now it seems fine and it was at 100% charge. My question is, What could have caused this? Should it be a concern and should I take it in to Apple to look at it?Thanks,Ben
hello i have iphone 4 and my screean is covered with multicoloured vertical lines,i double check my lcd and its works with other phone, I don't have any ideas what is wrong with this phone:( any ideas please hellp
I need my phone to be locked in order to use my corporate email system, but I'm not sure if it is. I can only find previous strings about how to unlock a phone, not how to tell whether or not it's locked. And I don't have another SIM card to try out. Can someone please tell me how to check it? Just bought the phone 2 days ago at Best Buy and Verizon is my carrier. Thanks in advance!
I connected my wife's iphone 5 to her computer to back it up, sync it and and check for updates. An error message came up and put the phone into recovery mode. Now we cannot get it out of recovery mode. We do not want to restore it as there are numerous photos that would be lost.Any ideas?
Dear sir As i have purchase ipnone5 from singapore on nov.2012 but now i have problem with phone is that it is getting very hot while talking, battery drain within 4,5 hoursi have to recharge it twice or thrice in a day,as now i am in india, here service centre in india not helping, so pls.take me out of this problem, where to go or whome to contact in india,my phone imei no. **** serial no. F1*******TWDwaiting for your kind reply thanks With Regards, Amarjeet singh c-177, Gobind nagar,Race courseDehradun (uk)India <Personal Information Edited By Host>
I can connect using wifi without any issues and surf the net. Connections seems to be fine and my friends who are on the same service have no issues. Any ideas on cause?
This started as my iphone saying searching= my imei number was gone i tried to restore and i got the error-1 idk what that is if anybody can help thank you...
i know one of the pins has come out for sure because i put it under my lamp to check!WILL APPLE DEFOS REPLACE IT? ITS STILL FULLY UNDER WARRENTY!!!
Hello I have an iphone 5 that I purchased upon release in New Zealand around December. Recentlly, more and more often, I will go to check messages or notifications on my phone by pressing the home or power button to wake it and display the lock screen (a simple enough task, one would imagine). However the screen will not show. They phone simply stays black. Sometimes I can press either button again and it wil wake, other times I will need to wait anywhere up to 10 minutes. I have tried factory restoring my phone to no avail. It is on the latest release of iOS and has had no water damage or major shock damage. Thanks for any help you can provide,Caleb
How can I check to see if my iphone has AppleCare or not?
Device: iphone 4S (GSM)iOS Version: 6.1.3Capacity: 16 GBJailbreak: NoCarrier: TELCELCountry: mexico Problema con el Volumen:Lo que pasa es que a veces es de que cuando tengo reproduciendo musica / videos derepende se le va el audio al iphone y desaparece el control de volumen, y tarda para que aparezca de nuevo, no se que es lo que pasa o por que hace eso, si a alguien le sucede algo similar y lo pudo arreglar, por favor pueden indicarme cuales son los pasos a seguir para quitar esta molestia. Problema con el Reproductor / Musica:La cancion ya termino y no se cambia la caratula y empieza la otra a sonar, o la cancion se esta reproduciendo y la barra de la cancion (no del volumen) no avanza se queda en 0:00 y la cancion esta sonando e incluso acaba la cancion empieza la otra y la que puse originalmente esta en la pantalla principal. No se si este problema venga relacionado con lo del control del volumen. La verdad si sabe alguien como solucionar estos dos inconvenientes se lo agradecere mucho. Problem with Volume:What happens is that sometimes I have is that when playing music / videos suddenly going to the iphone and the audio volume control disappears, and it takes to bring up again, do not know what's going on or why do that, if someone happens something similar and could arrange, please can tell me what are the steps to follow to remove this annoyance. Problem with the Player / Music:The song is already finished and not changed the cover art and the other begins to ring, or the song is playing and the bar of the song (not the volume) does not advance stays at 0:00 and the song is playing and even just the song begins and the other that originally put this on the main screen. Do not know if this problem comes associated with volume control. Actually if anyone knows how to solve these two drawbacks agradecere it much.
i've dropped my iphone 4 down a drain and i have also lost my box. The insurance company wants my imei number, is there any way to get this without the phone or the box?
Hello everyone, I rencently purchased an iphone 5 from a person selling it on craigslist. the iphone is an At&t model and according to the person i bought it from the device is unlock. Is there anyway of telling if this is true without inserting a sim card for a different carrier? Are those websites where one enters the imei number a safe way to determine unlock status?