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I purchased my Iphone 4 while living in Hong Kong. I am now back in the UK and the phone has deveoped a problem where the mic cuts out during calls and the person I'm on the phone to can't hear me. I took the phone to the apple shop here and the girl told me that she would have given me a replacement but she can't because the phone is slightly different than the UK (european) model of the Iphone 4. She then told me to call apple care and explain to them over the phone. I called apple care and an american woman said she can't give me support unless I pay £25 but will email me instructions on reseting the phone, I told her reseting won't make a difference as the mic problem is a common one with Iphone 4's and I've read it's a hardware problem. So anyways I reset my phone and nothing changed. I'm stuck in limbo right now and dunno what to do, does anyone have any suggestions? I think I'll get a galaxy when my contract is up this year.
Hi,I have a broken iphone4 which was sold in Japan (It is locked by a Japanese carrier).I'd like to bring it to an apple store in the States to repair.Do they take it?I'd like to use it as a T-mobile Iphone4 after fixed.Is it possible?
Hi everyone.I bought my iPhone 5 from apple online store (US).Now I want to replace broken display. I have international warranty and it's still valid. I understand, that I should pay for it, but there is no any official support of apple in my country (Georgia).What can I do? I will be in Czech republic during this week and is it possible to replace my display somewhere in Czech Republic (or in nearby countries) without voiding my warranty?Note: I can't send my iPhone to US service because there is no any way to send it from my country. Thank you very much for your attention.
On May 18, 2013: Yesterday my cousin and I tipped our canoe while on a river. We had our electronics in a ziploc bag which included my iPhone 4S. We managed to save almost everything including the ziploc bag. We were stuck floating down the fast moving rapids for atleast 30 minutes keeping firm grip on everything. Once our fellow canoe group caught up with us we put everything in their canoe and made a pit stop. There we put the electronics out to dry (only a little bit of water got it). I managed to send one quick text out and tried hard to shut off the phone but it kept rebooting. When we got back to my grandma's house I investigated the iPhone. It was on and working BUT the flash was stuck on and the power button didn't always work, water behind the lower part of the screen I tried hard to turn it off but it just kept rebooting. With no rice I just layed it out in the sun for an hour. About 2 hours later we rushed to the mall and went to the Apple store. They checked the status of the warranty and it just expired 5 days ago. Ugh.. So they just told us there was little they can do and they will replace it for $200.00. At this point I didn't want to give up. At the Apple store the iPhone was having such a melt down. The Apple employee struggled to keep it on as it kept turning itself off (power button issue). Everything else was functional besides the back camera full of water vapour and LED light. About 3 hours after that I got home I put the phone in rice. I noticed the phone some how got into recovery mode. Over night and about 24 hours later I took the phone out of the rice plugged into iTunes on my iMac. It was just on recovery mode asking me to recover it on iTunes. It wouldn't work because it kept going into UNKNOWN ERROR 2001 and UNKNOWN ERROR 2006. I read somewhere a fix can be putting it from recovery mode into DFU mode. But remember the power button isn't still working so it is impossible to go into that mode. I think I got it once but still had the same errors. I am not ready to give up. I know there is no such thing as minor water damage but it really does seem minor because everything was functional just the phone put itself into recovery mode with a messed up power button. I'm asking what I should do now. I really don't want to spend $200 for another iPhone 4S when the next generation iPhone will come at what ever time. It seems pointless getting an old phone than a new one. I just want to be able to use this one until then. Thanks for reading my rants. Brady
My son tried to put a game on my phone and restored it to my other sons phone settings. How do I get my phone settings back. Any ideas or am I totally screwed?
I have lost my built in apps and do not know how to reinstall them on my phone. The Safari and App store icons are gone. I can no longer surf the net on my phone and the little "microphone" key has also disappeared when I send text messages etc. I now have to actually type the message instead of speaking into my phone. Siri has also vanished. Any advice?
Please assist me with this issue: Ever five seconds the iTunes store asks for my Password! It continually pops up and after entering the correct password, it begins as though it was going to allow me to purchase an applicaction, song, video, movie, etc., but just pops up again and again, again and again wanting the password! it's irritating as **** that it won't stop...Can ANYBODY HELP ME PLEASE!WILL WILLWillwildthang@me.com
So i restored my Iphone ,i lost everything ,luckily i have a back up file on my computer..my question to any willing to help is how i can place my back up on to my iTunes to then sync it with my iPhone ?
i recently deleted text messages. I havent backed the i phone up since so im just wondering can i get these text messages back?
I too have had the "flickering/flashing" screen problem...I received my first iPhone 4 on release day (6/24); had no display issues until 3 days later, on 6/27. First occurred while on call in car; phone continued to work but display was black; had to do the two-button "hard restart" method to reboot phone. I was away on vacation for a week (not near an Apple store), and phone continued to have this issue at least once/day. It could be on any screen or app...had it occur on calendar, a game, the home screen, etc. It would begin flashing ~8 times, then go to a "lit up black" (not off but slightly and evenly lit up black). Sometimes it would be 75% black, w/ a whiter "band" across the top 25% of the display.I discovered that sometimes if I quickly hit the button on top while it was still flashing, I could "save it."I have videoed this (using my 3GS phone...now my wife's) a few times, and it also did it at the Genius Bar at my local Apple store last Friday (7/9) when I returned it. They saw it in-person, and watched one of my videos, and promptly gave me a replacement phone.However, the NEXT day, 7/10, my replacement iPhone 4 has started to do a similar thing...no "flashing/flickering", just goes to the "lighter black" screen. First occurred when trying to open the calendar. I contacted Tech support and spoke to someone at Apple for ~1 hour, who said there have been NO reported display issues from others, and thought it perhaps was due to a corrupt "Restore from backup" file. She suggested that I do a regular restore (not from backup), but I have hesitated to do so yet, instead looking/waiting to see if others have had this issue, as I don't want to lose contact, texting & calendar info.She also said it was not good to perform the "hard restart" (two button) function very much... I eventually have tried the "slide to power off" across the top of the black screen, and phone turned off and could restart with just the single (upper) button. So the phone is ON...just display isn't...I am an AVID iPhone user (have had the 2G, 3GS and now 4 model) for 2 1/2 years, and this won't make me "switch"...I just want it FIXED..!
I've had my iPhone 5 16 GIG for 2 months. The day after I got it from the store I noticed a annoying rattle. I know that there had been many discussions about this topic, but I was wondering if apple would replace my phone? It does have some damage from my cell phone case but that's it. I've only dropped it twice, would apple replace it for free?
just restored my iphone to be like my ipod and I lost all my photos and videos..is there any way to get them back?
Hello, There appears to be an issue with my iPhone 5's rear camera microphone. When recording video it causes white noise and I can barely hear any audio at all. To diagnose the fault I phoned myself and put music on. I could hear the music fine without loudspeaker, I then switched on loudspeaker while the screen was facing upwards (to test the front facing mic) and it was fine, once I turned the phone upside down, the audio cut out. To ensure that my desk wasn't just blocking my front facing mic, I switched loudspeaker off and then turned it back to face up, then again to face down and then switched loudspeaker back on. Unfortunately it confirmed that was the fault. I have recorded voice memos and front facing videos with no issue, but when using the rear camera I still have the same fault. I have cleaned out the small opening for the mic and haven't caused my phone any damage, so I can't understand why this would happen? Has anyone else had this issue? Will I have to have my entire phone replaced, the whole rear camera or just the microphone? Are there any fixes I can perform myself? Thanks,Ross
How much 2 fix an iPhone 5at an apple store with a cracked screen?
Hi, I bought factory unlocked Iphone 5 from US in Dec 2012. I came back to India few days ago and accidently iphone's screen got damaged.The phone is under limited hardware warranty with no extra apple care plan. I talked to Apple care in India and they say they cannot replace my damaged phone even if I pay to them Can you please let me know the procedure as on how shall i get my damaged Iphone5 replaced , can i ship it to directly to Apple or do I need to ship it to some of my friend in US or do I have to follow some other procedure? Please suggest. Thanks,Rahul
i don't have access to itunes and my phone is locked i tried putting in my password too many times and not it tells me iphone disabled connect to itunes. help
I have a new iPhone 5. In settings, my Apple ID is correct. In the App store, when I go to "Featured" and look down at the bottom, my Apple ID is correct. However, it tells me I have 55 updates and when I hit "update all," it brings up an old Apple ID that I have not used in years. Help!
Im trying to press home and lock bottom at the same time but it didnt work, Also Im trying to put the cell in DUT and nothing happen. when i conected to the charger it gets to hot and dont charge.
When a call or text is coming throug there is no sound. The settings seem fine. When I switch the side button to red nothing happens. What used to happen would be the bell sign would come up with a line through it indicating the ringer was switched off but now nothing happens whichever way I switch it. Vibrate is switched on in settings but it isn't vibrating either. Interestingly the alarm is working so the sounds are not completely gone. I have powered it off an back on etc., but it hasn't made any difference. Any advice. Thanks Paula
There's 5 people and it was iMessage, and then it went to text? And half the people are iMessage and half are text, but now, only 1 is test and the rest are back to iMessage. But everyone's iMessage works in other conversations and group chats. How do I get it to go back?
Hello, I bought an iPhone 5 from the Canadian Apple store a few months back. I have just got back to the UK and inserted my UK sim card. I'm on Giff Gaff (O2) I can still make and recieve calls and texts. But most of my apps aren't working. Nor are any of my browsers. iMessage still works over 3G so i dont understand why my apps and safari arent sending or redceiveing data. Does anyone have any advice? Thanks in advance, Tom
I went to best buy today to buy a snap on case for my iphone and I went to geek squad for them to put the case in and I saw that they were pretty rough with my iphone, they tried pushing the iphone in as hard as they could and then it snapped on I am too scared to take off the case again cuz it seems like it will be hard to put back on. How durable is the unibody in terms of scrathes and dents?
Recently got this phone for my wife , I pluged it in ITunes and loaded it everything worked fine , then she change her mind ., she want another android !! so I reset the phone [ IPhone 4 ] Rogers and a few days later i plug it in my laptop Itunes and it's giving me activation error , try Shutting it off and back on , Can i Master reset the phone again even if i can't go into setting ?? pls help
I received a refurbished iPhone 4 under the 1year apple warranty. My home/power button became stuck, so I went to the vzw store and was told that it was a manufacture defect. I received refurbished phone and sent other phone back. I got my bill and now they charging 299.00 for a damage fee, WHY???My phone has never been out of its case and I know it's not my fault that the button got stuck. I know I'm not paying for no damage fee when the damage had nothing to do with me! Guess ill find new phone carrier cause this is a big boat load of b.s,!!!!!
back in November, I got my iPhone 5, and the day got it without even touching the home button, it was slightly pushed in, and by that I mean the home button slightly sinks in & It really bothers me. It was new brand out of the package, do you think if I will to the Apple store they would be able to help me? My friend also has an iPhone 5 and hers is perfectly inline with the rest of the ahardware on the bottom of the phone. Hopefully this makes sence. Help please me!
I got Iphone5 to give gift to my mom on motherday i bought it from online i have also proof of purchase i go to apple store to book an oppoitment in regent street but i find the guy who treat me very badly first he too my phone go inside the lab after 20 minutes he com back and ask me proof of purchase i showed him after he told me can you come tomrrow we will fix it it will take time i said to him keep my phone for fixation and give me one paper as a receipt after he replied me we will fix it now please wait for 20minutes i said ok after 20 minutes he came back and said we can not fix this because you dont have proof of purchase i said i show you early but he said we dont accept that we cant deal with you.It seems may i criminal the way he treat me or something else i am shocked because next to me there is a lady and she is attractive as well one of apple employe treat such a nice way i feel happy the way he treats him she brings her sister phone the Apple employe change her phone straight way but in my case they ignore me.I dont know what is wrong with me because the way he treats me just ignoring me...i book oppoitment as name of(sazzad ahmed) at regent street time was 8.50 i cant remember the name of your employe because i was shocked the way of him to treat me such a worse thing for me in my life.Every time we preffer apple product because of his warranty services.please do something for me i am lso feeling ashamed this phone was a gift .
I have a problem with my iphone 5. The home button is not working and I don't have an insurance. I bought this iphone at the apple store. Are they gonna replace my phone?
A family member and I swapped iPhone 5's a few days ago, and even before we switched I noticed that their home button was creaking when you applied some pressure to it. Not necessarily pressing down on it to wake up the screen or anything like that. Also, when i do fully press down on it, it feels inconsistent and makes those creaking noises. The phone was purchased in January so it's well within the standard 1 year warranty. Is this a problem any of you have experienced? I would like to know if this is worth going to the apple store for or just learning to live with. Thank you!
I have just started to update the latest iOS 6.1.3 and my wifi disconnected and all of my contacts have been deleted. My phone has not updated to ios 6.1.3 as wifi stopped working. I have never backed up on iTunes on a computer, I always download everything directly from wifi onto my iPhone. Can I get my contacts back? If I can, how? Please help!!
Bought an IPhone 5 & after 13days the home button stopped responding. Got a replacement (probably a refurbished one) from Apple store. Now exactly 13days later the home button has started playing up again.
My FT shortcut was accidentally deleted from my iPhone, how do I get it back?
I bought my iphone 5 from dubai. Now i am in India , and suddenly since yesterday the lock button of my phone is not working. I went to an apple authorized store and was told i can claim replacement only from the country i bought my phone from ! now what do i do ? i can't go back to dubai. Is there any other way i can replacement or fix this issue ?
Something inside my phone moves and it is loud. I was told it was something with the hardware and it could be a lose battery. Has anyone else had this problem. This phone was replaced a month ago for another type of problem so there should be nothing wrong with it since the new phone came from an apple store.
So I just upgraded my iPhone 4 to an iPhone 5 literally yesterday. Strange lil bugs I get, but... This is just freaking me out. The phone had NO charge whatsoever when I opened it yesterday and tried to turn it on. Usually I get an iPhone and its at almost full charge. Then the Brightness was already dimmed to almost nothing rather than being in the middle. I adjust the slider to light it up more and then hit the switch for Auto-Adjust Brightness... Nothing changed. At all. There's no brightness difference whether I have Auto-Adjust set to On or Off, and it's kinda hurting my eyes. Pleeeease tell me I didn't get sold a Refurbished iPhone 5 as a New one at the Apple store?!
i just cracked my screen just yesterday and i need get it fixed asap
I brought an iphone 5 as soon as they come out, realised yestoday when I took it out the case to clean it that it's bent near the volume buttons!!I rang local apple store and booked in to see a genius about this, just wondering if anybody else has had the same problem.. Has apple replaced your bent phone?? After paying over £500 for a phone you do not expect it to bend, I have took v good care of the phone!! Thanks any helps will be appreciated.
Hey i just got my iPhone 5.All my music copied over no problem. I do not have Wifi at home so i downloaded a bunch of apps/games using the Itunes store and now everytime i try and Sync/Apply it to the iphone it says up the top prepairing to sync... -> all the proceses as if its finished. Then nothing happends to the Iphone... Help
Hello. I have an i4. My calendar icon went missing after I respringed my i4 when I changed the theme. I tried with restore my home screen layout but that didn't work out. I restarted it without luck. Went on to look if I had misplaced it, but that was not the case. I have a jailbroken i4. Is there anyway I can get the calendar back? Thanks in advance.
How do I change my app store from the US store to another country's store? I changed my app store to the US store quite easily. The phone showed a pop up window that made that simple to do. Now it seems I can't reverse it or I can't remember what I did the first time to change it. My apps are now not updating because it says I am in the wrong store. Does anyone know what to do?
I have an iPhone 3g and my wifi wasn't working at all! The wifi button wasn't working like I couldn't press it at all, so my brother told me to erase my iPhone. I backed it up and erased my iPhone, it didn't work so he told me to jailbreak it because he thought maybe since my iPhone was originally jailbroken it might just need it to be jailbroken again. I did that and when I looked at it again ALL apps were gone! There were no settings, safari, or app store nothing, it was just a blank page! (A blank page with, oddly enough, my same wallpaper still) When I tried to search up things on the iPhone it was found, but it said it was not loaded at all. Help anyone??
My iphone 4s no longer allows me to connect to any wifi connections. The option is greyed out and wont let me do anything to it. I have tried restarting and resetting the network connections and all settings but this has not worked. The wifi came back briefly randomly at one or two points but could not find any wifi networks. I have read on the internet it is probably a hardware problem so I will be taking it back to apple next week. Just wondered if anyone had any further ideas about the problems?
trying to reset my iphone4 and it keeps coming up with activation request could not be completed. if the problem persists, please contact customer care . so please help me to reset and get my iphone 4 back up and running thank you
My iPhone 5 battery drains a lot. After 42 minutes of usage, and 5 hours of standby it drops to 89%. I'm just wondering if thats normal. I was wondering, if theres a way I can completely restore my iphone. Like restore nothing back onto it, only my text messages and imessages cause those are really important.
My iPhone 4 isn't charging and I wondered if it is a common problem, it's only a year old as I bought it from the Apple store in New York. I've tried different leads incase it's a problem with that but they work on my iPad....help what do I do?
My lightening cords are not working anymore. I have gone through four of them so far and the best working one is a $5 cord from a knockoff store. Is there something in the maintenance of the cords that we should be doing?
I have been having issues with this button since I got my phone 6 months ago. Would it be quicker to send it pff, or make the long trip to my nearest store to get them to fix it?
Folks, I am getting confusing information from various sources.According to the service I am using for factory unlocking my Iphone 5, as soon as I unlock my phone I will be able to use it on all GSM networks, except the original ATT. This is contrary to all the previous unlocks I have ever done on any phone. What is the reason why my phone will no longer work on ATT, if true? Can APPLE or ATT help me get it back on ATT network once I no longer need to use it overseas? Thank you for your help.
I dropped my phone with an otterbox defender case on the phone on its back, directly following the fall (maybe 3ft) the screen remains black, however, the phone is still on because I get text messages and emails. I believe that the digitizer may have been dislodged from the logic board. Should I investigate the phone myself or take it in, mind you the nearest apple store (grrr) is almost 60 miles away.
I have the iPhone 4. iMessage was fine after the iOS 6.1.3 to begin with, but these last 3 days I haven't even been able to send one. My phone doesn't even recognise when someone has iMessage either. Have tried turning iMessage on and off, tried restarting the phone, have even restored it back to before the problems I have been having
My 4S Iphone would not sync although it would charge when i connected it to my computer. I got help from an apple representative who walked me through syncing with icloud to get back my contacts. My phone wil not hold a charge since then. Apple diagnostic said the battery was perfect??