having connectivity issues with iPhone 5 when it switches from LTE to 3G

Whenever my iPhone 5 is on LTE and then I'm at a place that switches to 3G, it loses all connectivity to the 3G network. It shows the 3G but absolutely no network connection. The only way it starts to work is if I turn on airplane mode then back off airplane mode. I reset all network connection but nothing happened, is this a hardware issue or a software?

I need help with party in my dorm in game purchasing error iPhone 3G

I Can't purchase in the party in my dorm store it keeps saying error can't connect to iTunes and please contact iTunes customer support

Trying to update my iPhone 4 using itunes.

Trying to update the software on my iPhone 4, using itunes...getting error message "The iPhone software update server could not be contacted --- make sure your networks connections are correct and your network connextion is active, or try later" I currently have version 4.3.5 (8l1) ...What am I doing wrong and why is this so bloody difficult everytime I want to sync or update ??

I get an error when I connect my iphone 5 to my mac in itunes.

It says The iPhone “MB iPhone” cannot be used because it requires iTunes version 10.7 or later. Iphone says it is up to date. I have tried the setting the date to years ahead and turning off icloud and wi fi. Still won't work. Any help would be great.

how can i fix error 21when trying to restore my iphone iPhone 4S

have problems restoreing iphone  receiving error 21 messages

While doing update and restoring for IOS 6 on Iphone 4 an error appear it says-Unknown error-1 . I need help

I upgrade my IOS from 4 to IOS 6 and when i should restore the phone it come an error message with unknown error (-1) what can i do to solve this problem? know the phone aint working at all! HELP!!

error code-1 iPhone 4

OS update failed, I havé non after restore thé IPhone, an error code -1

No sound on appfunction iPhone 5

Hi guys i got my iPhone 5 about 2 week after launch and about 3 weeks later i lost all sound clicks from text's, game apps, YouTube wouldn't play any videos and it worked perfectly fine when i went to bed wake up in the morning to this.  I rebooted the phone and this resolved the issue, the phone was not in silent mode via settings or via the slider at the top of the phone.  the phone would be working fine for about 3 weeks then this would happen again same issues as above this went on till about the 14th December and Apple decided to change my phone now its happening again.  I am at a lose end does anybody know a fix or heard of this before as i am sure this problem could not happen too 2 different phones ?  Thanks

how to locate imei number of 013056001217782 iPhone 4S

helllo i lost my phone and do u guys know how to locate my phone of 013056001217782 i am here in nepal for vacation and it was a new phone please help

error 9 Very Common iPhone 4S

With my Iphone, it seems to be that whenever i plug it in it asks for a Itunes, which i have got, and it gets put into Restoration Mode, so i click Restore and it extracts the software but it doesn't install it onto the iphone but calls it error 9, is there anyway of getting rid of it, ive tried it with other laptops and USB cords but it doesn't seem to work:/Please help:P -Ben

my iPhone 4 Genuinely NEW or Refurbished Please HELP

#I just received my BRAND NEW, SEALED, iPhone4 32 GB FACTORY UNLOCKED which I bought from Ebay. After unboxing, I switched on the phone to find that it was already activated, and did NOT show the "Connect to iTunes" screen, which gave me doubts whether this phone is actually brand new, the phone does have that protective film on the front and back which normally comes with brand new iPhones, anyhow I went online and did some intense research and found interesting facts about the serial number, and from my understanding the phones with serial numbers starting with 5K could be a refurbished phone, and indeed my supposedly BRAND NEW iPhone which came in a sealed retail box with all accessories does have a 5K serial number, so I did some more googling and came across a web site which gives details about an iPhone with its serial number and it shows this phone is a refurbished one. I checked on Apple website for warranty and it says "We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to contactus."  #Now all you good knowledgeable people out there, please please shed some light on this matter.Is this really a genuine brand new phone? When I contacted the seller regarding     the phone being already activated, he said it is normal with phones     which are factory unlocked. But I believe it is actually supposed to     show  - “Connect to iTunes” screen. That was how it was with my     iPhone 3G. At least right out of a brand new box. Am I correct? How can a refurbished iPhone come in a     sealed retail box? Even if that was the case, would it cost the same     as a normal brand new FACTORY UNLOCKED iPhone because I paid US $     904.00 for this. Does Apple sell refurbished iPhones as     new? What confuse me is that the box have all the labels intact as     it was a sealed box, and the serial number and IMEI number match     with the actual phone. Should I consider this a genuine     product that Apple meant to sell as it is or better I go for a claim     and either get a refund or replacement from the seller on Ebay?.   Thank you very much in advance for all your kind help and insights. Attached are few images of the phone. 

IOS 6 wifi buttton greyed out iPhone 4S

I have the Iphone 4SAfter upgrade to  IOS 6 (6.02), the  wifi buttton is greyed out  - no poosibility to use WIFI connection ?How to solve that issue ?Best RegardsMarek

iphone 4s battery problem

After ios 6.1.3 my battery is getting worse!Yesterday I switched off my phone with 30-32% of battery, this mornig I switched on and the battery was 20%: during the night it lost about 10% of charge without using it!And another problem is the recharge of battery: now the battery recharge in about an hour from 5% to 100%, before the update was about 2,5-3 hours.What can I do?When will apple solve this problem with a new upgrade??

Backup Issues Deleting Other Files iPhone 4S

I recently replaced my iphone screen and afterwards I discovered that my camera roll had crashed. With it, I lost all of my pictures and videos. Luckily, I recovered them from a program that I had downloaded. However, the storage that used to take up my photos and videos on my phone had transfered to the "other" section on itunes. Is the only way to remove/decrease the storage of the "other" file by restoring your iphone? I don't want to restore my iphone because I am also having issues with backing up my phone. Whenever I try to back it up on itunes, it says "the backup was corrupt or not compatable with the iphone". My phone has never been backed up because of this issue, so if I were to restore my phone then all off my files would be deleted. I have tried reseting my phone, but the "other" section is unchanged. Is there anyway I can delete the corrupt files on my phone? I have tried removing all pictures, videos, apps, and music in an attempt to discover the source of the corrupt files but I haven't found them. Also, if I was to "restore backup" with my iphone from my ipad, would that mean losing my messages? 

i have lost my phone so have blocked phone and s through my carrier giffgaff this mean it will wipe phone as i had bank details etc in notes iPhone 4

i have lost my phone so have blocked the phone and sim through my carrier (giffgaff) does this mean it will wipe the phone? as i had bank details etc in notes!

can i get my data thru iclouds if my service disconnected iPhone 4S

can i get my data thru iclouds if my service is disconnected and i lost my phone

way to recover data was not backed up from my iPhone 5

Today I completed a software update for my iPhone 5 without backing it up because I did not receive a warning that all my data would be erased and so, did not realize it would be an issue. Upon completing the update, I realized my mistake but figured it was too late to revert the damage and continued with the restoration of my phone to its factory settings. After completing the update, I realized just how much data was lost (including important notes with financial information and images and videos of recent trips around Europe). Now I am desperate to try to recover the data deleted in the update. Is there any chance at all that I can recover something? The notes and videos are most important to me. I am also missing many Messages but that is less important to me. Can anyone please help? Any response is greatly appreciated!

Replace cracked display iPhone 5

Hi everyone.I bought my iPhone 5 from apple online store (US).Now I want to replace broken display. I have international warranty and it's still valid. I understand, that I should pay for it, but there is no any official support of apple in my country (Georgia).What can I do? I will be in Czech republic during this week and is it possible to replace my display somewhere in Czech Republic (or in nearby countries) without voiding my warranty?Note: I can't send my iPhone to US service because there is no any way to send it from my country. Thank you very much for your attention.

Water Damage iPhone 4S

On May 18, 2013: Yesterday my cousin and I tipped our canoe while on a river. We had our electronics in a ziploc bag which included my iPhone 4S. We managed to save almost everything including the ziploc bag. We were stuck floating down the fast moving rapids for atleast 30 minutes keeping firm grip on everything. Once our fellow canoe group caught up with us we put everything in their canoe and made a pit stop. There we put the electronics out to dry (only a little bit of water got it). I managed to send one quick text out and tried hard to shut off the phone but it kept rebooting. When we got back to my grandma's house I investigated the iPhone. It was on and working BUT the flash was stuck on and the power button didn't always work, water behind the lower part of the screen  I tried hard to turn it off but it just kept rebooting. With no rice I just layed it out in the sun for an hour.  About 2 hours later we rushed to the mall and went to the Apple Store. They checked the status of the warranty and it just expired 5 days ago. Ugh.. So they just told us there was little they can do and they will replace it for $200.00. At this point I didn't want to give up. At the Apple Store the iPhone was having such a melt down. The Apple employee struggled to keep it on as it kept turning itself off (power button issue). Everything else was functional besides the back camera full of water vapour and LED light. About 3 hours after that I got home I put the phone in rice. I noticed the phone some how got into recovery mode.  Over night and about 24 hours later I took the phone out of the rice plugged into iTunes on my iMac. It was just on recovery mode asking me to recover it on iTunes. It wouldn't work because it kept going into UNKNOWN error 2001 and UNKNOWN error 2006. I read somewhere a fix can be putting it from recovery mode into DFU mode. But remember the power button isn't still working so it is impossible to go into that mode. I think I got it once but still had the same errors. I am not ready to give up. I know there is no such thing as minor water damage but it really does seem minor because everything was functional just the phone put itself into recovery mode with a messed up power button.  I'm asking what I should do now. I really don't want to spend $200 for another iPhone 4S when the next generation iPhone will come at what ever time. It seems pointless getting an old phone than a new one. I just want to be able to use this one until then. Thanks for reading my rants. Brady

My built in apps have disappeared how can person reinstall Safari Siri or App Store on an iphone 4S

I have lost my built in apps and do not know how to reinstall them on my phone.  The Safari and App Store icons are gone.  I can no longer surf the net on my phone and the little "microphone" key has also disappeared when I send text messages etc.  I now have to actually type the message instead of speaking into my phone.  Siri has also vanished.  Any advice?

So i restored my Iphone iPhone 4S

So i restored my Iphone ,i lost everything ,luckily i have a back up file on my computer..my question to any willing to help is how i can place my back up on to my iTunes to then sync it with my iPhone ?

Updating from OS 4 iPhone 4

I have OS 4 and am trying to update; the error message I get says "The required disk cannot be found." Do I need to get OS 5 before making the leap to OS 6? How?

I just restored my iphone to be like my ipod and I lost all my photos and videos way to get them back iPhone 5

just restored my iphone to be like my ipod and I lost all my photos and videos..is there any way to get them back?

Which uses most battery on standby 2G wifi or just wifi iPhone 5

Hello, Which mode uses most battery when the phone is on standby and on a wifi network and has 2G (EDGE) coverage.. 2G+wifi or just wifi? I believe it is 2G+wifi because when you put your phone to sleep, it turns off wifi leaving push connected through 2G which consumes very low power. If I have only wifi enabled, the phone can't turn off wifi otherwise it'd lose the push connection. Thanks.

Iphone 4s turning off every minute

My Iphone is turning itself off every minute.  I've tried a reset while hooked to a computer and it doesnt even give it enough time to complete the reset before it shuts down again.  Keep getting error messages or looses the connection. Hard reboot doesnt work either.  Please help

my iphone 4 giving me activation error . what now

Recently got this phone for my wife , I pluged it in ITunes and loaded it everything worked fine , then she change her mind ., she want another android !! so I reset the phone [ IPhone 4 ] Rogers and a few days later i plug it in my laptop Itunes and it's giving me activation error , try Shutting it off and back on , Can i Master reset the phone again even if i can't go into setting ?? pls help

power iPhone 5

I got Iphone5 to give gift to my mom on motherday i bought it from online i have also proof of purchase i go to apple store to book an oppoitment in regent street but i find the guy who treat me very badly first he too my phone go inside the lab after 20 minutes he com back and ask me proof of purchase i showed him after he told me can you come tomrrow we will fix it it will take time i said to him keep my phone for fixation and give me one paper as a receipt after he replied me we will fix it now please wait for 20minutes i said ok after 20 minutes he came back and said we can not fix this because you dont have proof of purchase i said i show you early but he said we dont accept that we cant deal with you.It seems may i criminal the way he treat me or something else i am shocked because next to me there is a lady and she is attractive as well one of apple employe treat such a nice way i feel happy the way he treats him she brings her sister phone the Apple employe change her phone straight way but in my case they ignore me.I dont know what is wrong with me because the way he treats me just ignoring me...i book oppoitment as name of(sazzad ahmed) at regent street time was 8.50 i cant remember the name of your employe because i was shocked the way of him to treat me such a worse thing for me in my life.Every time we preffer apple product because of his warranty services.please do something for me i am lso feeling ashamed this phone was a gift .

i can't restore my iphone iPhone 5

HiI have an Iphone 5 and last night it just turned off while I was asleep so I charged and it turned and it worked but then turns off suddenly so i plugged it again for houers and it just got stuck on the silver apple so I pressed the button on the top right and the home button and it worked againbut while I was in a call it turned off and now it doesnt turn on so I tried to restore it and my itunes says there's a 2001 error and i already checked and my itunes and mac updetes are the latest ones what else can I do? Do I need a new phone?thanks

iPhone 5 camera problem

I just bought my iphone 5 one month ago then i realise my camera was not functioning, It always stuck in black screen when i try open the camera apps. I found out there are actually many people who bought iphone 5 suffered this problem when i try to look for resolution online. I want to go for warranty but my phone got dent on it's appearance. Therefore, apple told me that my phone was unable to warranty. However, my purpose to warranty is to fix the camera instead of the dent on my phone. Can apple fix my camera problem? I really feel sad and regret for purchase the phone now because of the problem i am facing now.  Hopefully apple can give me a satisfied answer. Thank you.

lost CONTACTS updated iOS 6.1.3. HELP iPhone 4S

I have just started to update the latest iOS 6.1.3 and my wifi disconnected and all of my contacts have been deleted. My phone has not updated to ios 6.1.3 as wifi stopped working. I have never backed up on iTunes on a computer, I always download everything directly from wifi onto my iPhone. Can I get my contacts back? If I can, how? Please help!!

iPhone 4s stuck in recovery mode. error code-1 .

I recently bought my iPhone 4s from a guy (who bought it from someone else). He sold it to me pretty cheap because when he bought it, one of his friends tried to restore it for him and it got stuck in recovery mode. I have no idea if the phone has ever been "tampered with" or not. He didn't seem to know much about it (said it was his first smartphone) and I thought I might have a chance of fixing it. I'm starting to lose faith in that...I've tried almost everything I can find. I know there are tricks for this all over the internet and I've tried almost all of them. TinyUmbrella does nothing, Redsn0w won't even install on my computer (frustrating!). Trying to restore from iTunes is useless. It gets to about 90% then comes up with error code (-1) and gives up. I've tried that route probably 20 times with no change. I know I could take it into Apple and they could look at it, but I have no information on the phone itself. I cannot get the serial number. Does anyone have any suggestions at all? I'll try anything that doesn't require me taking it to Apple and getting charged more than I paid for the phone to fix it....I run Windows 7. Thanks so much!

. iPhone 4

Hello! i have iphone-4. I was using a prepaid connection in which 3G internet was working properly. Now i switched to postpaid connection but now 3G internet is not working even it has been activated from the provider. It is showing a message 'Could not activate cellular data, PDP authentication failure'.

iphone iphone could not be restored an unkonwn error occurred 1015

the iphone " iphone :could not be restored an unkonwn error occurred(1015)

iOS 6.1.4 Battery Drain We need FIX APPLE iPhone 5

I have lost count of how many times I have been away from my office, looked down at my phone, saw anywhere between 10-30% battery life, and then a few minutes later have my phone go into shutdown mode.  This is absolutely RIDICULOUS and it needs to be fixed now!   Has anyone from Apple responded to this? Any kind of timeline in place for 6.1.5? Any help or information would be greatly appreciated. This is driving me crazy! I'm tethered to my charger!!!  Thanks!@dolfer

i lost my iphone how can i find it through find my iphone

i lost my iphone how can i find it through find my iphone

Panic.plist iPhone 4S

Incident Identifier: 7278AA77-FCCC-44CE-ADD8-8EBAD10519F2CrashReporter Key:   00531215b0a305086fdeb7de5fd67bb11de76e3bHardware Model:      iPhone4,1Date/Time:       2013-05-16 17:33:29.088 -0400OS Version:      iOS 6.1.3 (10B329) panic(cpu  1 caller 0x8fba6397): "i2c1::_checkBusStatus XIP is still set (SDA is  probably stuck low); last write status 00010100 xfer 00000000 fifo  00000000 "Debugger message: panicOS version: 10B329Kernel version: Darwin Kernel Version 13.0.0: Wed Feb 13 21:37:19 PST 2013; root:xnu-2107.7.55.2.2~1/RELEASE_ARM_S5L8940XiBoot version: iBoot-1537.9.55secure boot?: YESPaniclog version: 1Kernel slide:     0x000000000f400000Kernel text base: 0x8f401000Epoch Time:        sec       usec  Boot    : 0x51954fdb 0x00000000  Sleep   : 0x5195500c 0x000c749c  Wake    : 0x51955095 0x00000009  Calendar: 0x51955095 0x00001c78 Task 0x80074c20: 11865 pages, 121 threads: pid 0: kernel_task thread 0x80087c70 kernel backtrace: 8be03cd0   lr: 0x8f4884d1  fp: 0x8be03d00   lr: 0x8f488d6d  fp: 0x8be03d2c   lr: 0x8f417ca7  fp: 0x8be03d44   lr: 0x8fba6397  fp: 0x8be03d84   lr: 0x8fba60a3  fp: 0x8be03da8   lr: 0x8fba5eb9  fp: 0x8be03dc8   lr: 0x8f7c4255  fp: 0x8be03dd8   lr: 0x8f7c4167  fp: 0x8be03dec   lr: 0x8f65792f  fp: 0x8be03e14   lr: 0x8f7c48e5  fp: 0x8be03e4c   lr: 0x8f9175ab  fp: 0x8be03e7c   lr: 0x8f9146ff  fp: 0x8be03e8c   lr: 0x8f9146c1  fp: 0x8be03e98   lr: 0x8f914861  fp: 0x8be03eb4   lr: 0x8f914d71  fp: 0x8be03ec0   lr: 0x8f65792f  fp: 0x8be03ee8   lr: 0x8f914d49  fp: 0x8be03ef8   lr: 0x8f64f86d  fp: 0x8be03f50   lr: 0x8f64c097  fp: 0x8be03f68   lr: 0x8f42fefd  fp: 0x8be03fa8   lr: 0x8f48655c  fp: 0x00000000 Task 0x80074968: 276 pages, 3 threads: pid 1: launchdTask 0x800746b0: 343 pages, 1 threads: pid 2: launchctlTask 0x80073e88: 950 pages, 12 threads: pid 13: UserEventAgentTask 0x800743f8: 613 pages, 7 threads: pid 14: wifidTask 0x80073bd0: 416 pages, 3 threads: pid 16: timedTask 0x80073660: 338 pages, 6 threads: pid 18: misdTask 0x800733a8: 461 pages, 2 threads: pid 19: mediaremotedTask 0x80072b80: 369 pages, 2 threads: pid 22: iaptransportdTask 0x800720a0: 1765 pages, 14 threads: pid 26: backboarddTask 0x80071878: 280 pages, 3 threads: pid 29: hpfdTask 0x80071308: 467 pages, 3 threads: pid 31: mDNSResponderTask 0x80070570: 192 pages, 7 threads: pid 36: syslogdTask 0x80600c20: 1428 pages, 20 threads: pid 39: mediaserverdTask 0x80600968: 322 pages, 2 threads: pid 40: powerdTask 0x806003f8: 696 pages, 2 threads: pid 42: fairplayd.N94Tas

iphone 5

hello sirmy phone is goes network connectionthere was display searchingplease check its the problem sir

Iphone could not be restored. An unknown error occured 3194 iPhone 4S

Please help.. i'm having this error when i'm trying to restore my Iphone

IPhone could not be restored. An Unknown error occurred 21 iPhone 4S

After having error (3194).. i have this error while updating my Iphone 4s.. please help..:(

My IPhone wont turn on after updating

My Iphone 4G was updating to the latest i.OS software on itunes (on my windows computer). As usual, my phone had to restart. It turned off, but as it was turning on (when the screen just shows that silver apple logo) an error message came up on itunes saying that it couldnt update the software (I forgot to get the error number). But my phone is stuck with that silver apple logo on it. My computer tells me to restore my phone, which I tried, but everytime I do that, itunes says "extracting software" and then it says "preparing to restore" then it comes up with an error message (number 2009). I have tried restarting my computer. My phone is stuck like this. What should I do? Please help!

IMEI iPhone 5

I lost my iPhone 5 n I ask my provider  to block the IMEI   The phone..but fortunately I found my phone. Now can I use that phone overseas or how can I able to use that phone again? Any suggestions guys??

Fixed my phone but display still doesn't work iPhone 4S

4S got run over by a car. I changed the broken display, functionality (sound, vibration, cameras, wireless, mobile data, emails and other notifications come in, I can here SIRI, etc.) is working (tested via cylay).  Battery always low and phone turns off pretty fast after unplugging from the charger. Plugged in it turns off itself after about five minutes and restarts immediately again + display doesn't work (sometimes gets bright but there appears no clear picture only some grey tones). It worked about three times though that the display was clear and I could use the phone for about five minutes before it lost its picture again.  What could be broken?

iphone 4s error-1

iphone 4s error -1 please can anyone help

way of sharing my Macbook Pro's Wifi connection to iPhone 4 Not Using iPhone as hotspot for laptop other way around

So a nasty smash destroyed both Front & Back of my iPhone 4, and since having them replaced the Wifi signal has been really weak. I have seen other posts about screen replacement having to be done by going through the antenna, so something could be missing, or done incorrectly during the screen repair. Will definately be taking it back to the shop and finding out if It was put back together properly.  In the meantime I was wondering if it is possible to share my Macbook Pro's Wifi (always full signal in my house) directly to my iPhone either using USB cable or through bluetooth. It's not been too much of a problem but it would be nice to use my iPhone in bedroom using the Macbooks good signal.  Note: The replacement front screen on iPhone has a small gap >1mm between the screen and centre metal casing on the left side just above the Silent/Loud Switch, which can be noticed by light leaking through the gap. The metal casing also still has a small dent between the volume down buttons and silent/loud switch, again nothing drastic 1mm maximum

lost Mode Alarm continues-I found my iPhone 5

Hi.  Last Saturday morning I lost my phone and immediately went onto iCloud and entered the phone into lost Mode, sent the message and Played Sound.  Spent all that day reporting the loss to the police, insurance and Vodafone and generally panicking.  Went to bed that night, put hand under pillow and guess what, found my darling phone!!!  What a relief!!  Cancelled lost Mode on iCloud and restored passwords, Vodafone etc.  HOWEVER, at various times (and obviously I never get any warning), the lost alarm still sounds and in public, people must think I have stolen my own phone!!!  I have tried different ways to stop the alarm happening again eg setting lost Mode over again and then cancelling it again but the alarm still goes off.  All I have to do is press the on/off button to stop it sounding but the fact that it goes off in the first place is the problem.  It should be cancelled!   Why does the alarm still go off?  Can anyone help please? Many thanks Susan

error-1 iPhone 4

HELP PLEASE! A purchased a iphone 4 GSM model. I have been trying to restore it (being the screen said to connect to itunes) but when I went through the restore process, itunes recongnized it, it went through what appeared as all but the last second of restoring when I got a " The iphone "iphone" could not be restored. An unknown error occured (-1)". I have a copy of the Updater log if there is something particular I need to look for, please throw me some bones. lol. The log does list:0: RamrodErrorDomain/3ec1: BBUpdater/2unable to convert ramrod error 1004 ThanksKIm

my iphone 4s will not restore. screen shows usb plug and itunes logo

My iphone was last used yesterday, it ran out of battery. when i tried to turn it on today it displayed an iphone USB plug and itunes logo indicating to plug in and log on to itunes which i have done but itunes says it cannot be restored due to error 21Can anyone help me please???

SIRI won't call mother of my girlfriend iPhone 4S

SIRI won't call "the mother of my girlfriend" and says that an error occured or calls my own "mother"!Please, help me out. I work my self by an Apple Reseller and no one of my collegas can help me out!*the problem is not coming from my Contacts Book or Settings because everything is perfectly configured and this error is recent !Thanks. Paul.

Red screen iPhone 5

I have had problem with my iphone 5. It have been switching off with out any notice. Today we could not turn it on again. We only got the apple sign. After awhile we got an error message and the screen turned red, all red! What should we do?

Not able to purchase in-app-purchase in Clash of Clans iPhone 3G

Hi, I'm having problem on buying in-app-purchase of Gems in Clash of Clans app error hit Your purchase could not be completedFor assitance, contact iTunes Support at www.apple.com/support/itunes/ww/. Kindly assist Thanks