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Do not buy Apple product in Belgium, there is no support!!! So, here it goes: Three day ago I bought an iPhone 5, at a Mobistar shop in Belgium. 700 euros. Unfortunaly, it has a defective screen, light bleeding at the top of the screen. So I went back to the shop, to get an exchange. But no, they refused. They have to send it back to Apple for repair. It will take three weeks. But I can't stay 3 weeks without a phone. And I can't just pop the sim card into an old phone, either: it's a micro-sim, and the iPhone is the only one who uses that... Except maybe if I buy another new, top of the line phone... And I don't have the money to do that... So I call Apple, directly: "Did you buy it on our website? Sorry, nothing we can do. You have to go through the operator." So basically, I am screwed. I have to keep the defective iPhone. Thank you Apple Belgium! Thank you Mobistar!
I have already an iPhone 5. I use it with more than 900+ contacts, 5 email accounts from different providers actively, many apps, and with all a real life companion sure however, I need a second to use with a different telephone operator. I would like to have all my apps, contacts, emails, and everything there, too, like a mirrored one. One is in my left pocket one is in my right pocket.. Is that possible? If possible, how can I do it? Should I use it as another iPhone with another Apple ID or how it goes?? Any negative / positive points? Thank you, RomerQ
I upgraded from 3GS to 5 recently.My operator supports HD Voice calling.When I tried it from my iPhone 5 to any other phone which supports HD Voice, it was just regular call.In order to test we we in the same place several persons with HD Voice devices with the same operator.Between other devices it was OK.Putting others SIM cards into my phone didn't help. What else can I check? Any indicators, settings etc.?Is it iOS 6.1.3 which is installed or device itself?Wha could be done? Thanks for asnwering.
Hi everyone, Greetings from istanbul, I bought my iPhone 5 from Newyork in january 2013 and I have been using it in Istanbul/Turkey. I did complete whole legal procudure. ( service operator, passaport process and etc) But when I opened the brand new phone. I had faced with technical problem. The half of the screen resolution was lower than the other side of it. Sometimes I can barely see the half of the screen. Thus I really feel my eyes tired. My question; Is it possible to change the phone from different apple store in U.S ? or do I have to chage it from the place where I bought it in first. one of my friends will go Boston in may: does he replace the phone in Boston ? Very turly yours, Volkan
I think that my operator blocked the push notifications for iDevices, what can I do???
I've had my 4S since January 2012. All was well for about a year, and then the fun began.1) When the weather got colder (Less than five or six degrees), the phone would suddenly claim to have a flat battery, and turned itself off. Plugging in an external battery pack brought it back to life. Taking it back inside a warm building would bring it back to life again. 2) About twice a month, it crashes, and wipes all my contacts/calendar data. I started backing up to iCloud, so then it would restore from there, but muddle my contacts' photos up.3) It refuses to sync with iTunes. It says there's not enough memory. Sometimes on the phone, sometimes on my PC.4) At least once a day, it loses the ability to join any mobile network. Turning it off and on again usually allows it to rejoin my network (T Mobile).5) Instead of T Mobile, it randomly likes to show my operator name as 000-0000.6) It helpfully closes all my Safari tabs if I minimise Safari and use another app.7) The GPS is failing, which is a real nuisance because I use Nike+ for my daily jog. T Mobile's tech help were not very much help as soon as they realised I'd had the phone for over a year, and was therefore no longer covered by their warranty. They reckoned it was a hardware failure. I've purchased Apple Care today, and booked a Genius Bar appointment for Friday. Does anyone have experience of any of these problems?
I bought my iphone 5 from "du" official telecom operator in UAE dubai since almost 3 weeks with a two years data plan. The on/ off / sleep button started to have a problem, i have to press hard on it to operate it and there is no mechanical click sound. What shall i do in this case? There is no apple store in uae, only apple authorized sales shops. Can they replace the device? Or should du replace it?
Apple leads the operator within 48 hours he said. The whole process up, but my phone did not open 48 hours. I do not understand why apple of trouble. When a pop-up on this phone please help
Hello I recent recieved one iphone 4 from one friend in France, but was sim lock, so i tried to contact the company operator. I explain the situation that i didnt had the number, or the original name from the buyer. In reply from them:"Bonjour Monsieur Breda, Vous souhaitez déverrouiller un mobile Orange d'occasion. Je vous informe qu'Orange mobile est en mesure de débloquer le mobile sous certaines conditions : - qu'il puisse identifier le client par son numéro de ligne Orange, - que la carte SIM Orange ait été activée au moins un mois après son achat, - et surtout que vous soyez le propriétaire d'origine du mobile. Si votre situation ne répond pas à ces conditions, l'opérateur n'est pas en mesure de vous fournir le code de déblocage du mobile. Ainsi, si vous avez acquis le mobile auprès d'un tiers, seul ce dernier est habilité à en obtenir le code de déblocage auprès d'Orange. De ce fait, si vous n'avez pas la possibilité de vous mettre en contact avec le propriétaire d'origine du mobile, votre seul recours est de le faire débloquer par vos propres moyens. Je vous remercie de votre visite, Monsieur Breda, et je reste à votre disposition pour toute précision." so are you guys promotion piracy ?? What can i do to unlock?? since my network doesn't unlock the device...
hi, iam from india my network operator is vodafone i can't send text messages from my iphone 5. getting an error when sending sms. plzzz help me..
Hello! I want to thank you for opening my iPhone, everything would be fine, but there is one small disappointment, the unit of Internet phone will turn into a phone, it sees the network operator's 3g network, but when trying to connect to the Internet, says that the network is not , tried several sIM cards of different operators, but all the same. Wore to the repair shop of my carrier, but I was told that the machine is OK, but the problem in the software. Excuse me for disturbing you, but please understand me without internet iPhone does not mean anything, just ask to take part in my problemme. Thanks in advance for your help. Sincerely Igor.Serial Number: 5K*****A4TThank you for making my request <Edited by Host>
This happens for many, but not all contacts trying to call me: They are getting occupied tone/signal. The iPhone does not ring or vibrate or turn on light upon incoming, but the "cold call" is registred in the log with time as "not answerd". I have checked with the telcom operator - who claim everything to be OK with the sim-card and the network as a such. They recommended to turn the pone off and on again - with result no signigican improvement.I have lived with this error for some months - so it is not an incident. Any idea of what the cause may be?
Hi, i have a problem with my iphone 4.I bought it with a 3's contract (italian operator) but for many problems i didn't pay the bill of the phone traffic however i still pay the phone. My operator put the iphone on the blacklist. How can i unlock the phone? thanks
My current operator allows and has included in my plan cellular internet tethering. (I had used their services on this device before as well). I have switched to another service provider (O2 - UK) at some point, and they have somehow disabled my personal hotspot option via a "Network Settings" message they have sent when I first switched over. Now I am back with my old GSM operator, but their support center does not know how to re-enable the option on my phone. The "Set Up Personal Hotspot" button in the "Cellular" tab is grayed out and cannot be used right now. I am already on 6.0.1 and cannot update the iOS. Tried resetting the Network settings several times - it does not work. I really do not want to revert back to factory settings - lots of things to lose.. I just thought I'd also ask here as well. (By the way I can insert my SIM to other devices and they can tether the internet, so the trouble is really in the device) I would appreciate any help.Thanks.
Hi, I bought my iPhone 5 16GB from bulgarian operator "M-tel" on 11/24/2012 with 2 years warranty. But now I have a problem with my display, on the screen I have a green dot (I think it's a bad pixel). My question is : Are the "M-tel" authorized to repair the phone or they have to replace it.? Here's the problemhttp://tinypic.com/view.php?pic=sg7u48&s=6
Hello! Bought as a gift 01/02/2013 IPhone 5 32Gb White in Dubai (United Arab Emirates) for the full price, there are copies of checks. Information on the phone at the end of the letter.Check once was not possible. When checked (01/10/2013), it appears that the phone is locked for Verizon USA. In Russia, this operator is not present. Sim card phone Russian operators not defined.What can I do to make the phone able to work with Russian SIM cards (GSM)? IPhone 5, White, 32Gb IMEI / MEID Model A1429 Part №. MD659LL / A Serial №. F1*******8H6 Thank you! Andrei Fedotov <Personal Information Edited by Host>
I m having iPhone 4 T-mobile OS 4.2.1. It was tied with orange operator in UK. Did apple provide facility to unlock it for India and how much it cost. What the process?? After that OS updating is possible??
Hello! January 8, 2013, I bought iPhone 5, being a tourist trip to the USA. Phone was bought without a contract with the operator for international use. Immediately after the purchase went to Russia. When you turn on the phone and activate it turned out that does not include no camera (either front or rear). When you contact an authorized service center for Apple (found via website Apple.com) I was denied warranty, based on the fact that Apple does not offer international warranty. Is this true? What to do and how to get a repair / replacement iPhone? By mail? Or I'll have to go to the U.S. to get warranty service? (data service center:AMOCPavlograd LANE, 10/6St. Petersburg 191119+7-812-325 1091)
I have seen on TV that some video operator uses Iphone as an external screen for his camera. I was wondering, what is the way to do it?
I want to know if my iphone 4S is simlock, is there a way to know that easyly except by using a sim card from another operator ?
Every day encountering the problem of losing signal ("no signal") even after update to iOS 6.0.2. I didn't notice any battery problems. The operator coverage is perfect in our are, so it seems to be the hardware or software. Moreover, I talked to my friend having iphone 5 - they also faced the same problem with signal.
I have concerned for ussing message. I have saved people in my contact. Once those people text me message, I can not see their ID name. I asked phone operator, they said unless I same a country code in contact. But I save contry code + phone number (+855 12 XXXXXX), one they call me ID name has not been notified. What is the solution on these?
Hello Everyone I bought an iphone 4 from ebay. The details of my phone is- Device: IPHONE 4 16GB BLACKIMEI: 012656008******Serial: RT113HG1A4SVersion: 6.0.XMac Address: D89E3F5CAF6CFirst Activation: 05/02/11Last Activation: 11/09/11Activated: trueWarranty Period: Out of WarrantySold to Country: United KingdomOperator: HUTCHISON 3G UK LIMITEDNetwork: UK Hutchison.Locked Status: LockedNext Tether Policy: UK Hutchison. The contract between HUTCHISON 3G UK LIMITED and previous user is over. So the previous user of this iphone 4 preserves the right to sell his/her iphone.So this selling and buying is authentic. By what right HUTCHISON 3G UK LIMITED will keep my iphone lock. This is my property. I bought it spending my money. HUTCHISON 3G UK LIMITED is not unlocking my iphone without the contract person (First user of the phone). I would like to go for judgment. What do you think guys….. Please advise me
HelloI have a Iphone 5.16 GB Purchased twelfth month, Slovenia operator T-Mobile ...I have a problem:When to photograph at night Iphone 5 has a big bag, can not focus, image, end image is very bad, not sharp!Iphone 4s had a better picture ....Apple please update the iphone camera to be able to start flash before take image night!
maybe locking back to at&t operator fix the problem? its real? or repeat unlocking?
Hello, i have change my cellular operator and wish use my Iphone 4 with my new operator.how can i unlock my phone to use my new sim card? thanks
First black Iphone 5 bought the 16th of November right out of the box with a small scratch on the edge.the Apple store did not want to exchange it with a brand new one, only a refurb. I refused.My operator change it the following day with a brand new retail box, the second one has a small scuffon the volume down button.Apple knows thes defects, but do not want to exchange them for brand new retail box.They say you have to buy it from an Apple store.Mine was bought from telecom shop with a phone contract.Is there any issue for this.Any help would be appreciated.Thanks.
I have a 3GS in Portugal with contract to Vodafone. I went to Canada for a year and since there is no Vodafone in Canada , i went to a canadian operator (ROGERS) and they unlocked the iPhone and it worked just fine.Now I'm back to Portugal, got a Vodafone SIM card and when i tried to upgrade to IOS6, i cant activate the iPhone. Got message " There is no SIM card inserted. Please insert card or conect to iTunes" somethin like that.What can i do?
Hi I have an iphone 5 operating on ios 6 through t-mobile in the UK.I have changed mobile operator and thus have transferred my old number ending 064 to the new account, ending 817.The problem is that my imessage account displays the 817 number and not my 064 number.I do not have the option to change the 817 number in my send and receive settings as it is ticked and greyed out.when sending a message the 817 number is displayed and none of my contacts know this number. Can you please advise how I change this number to 064? thanks S
hello, if i bye an unlocked iphone 5 from UK or USA will it work in Bulgaria
I'd like to investigate and get your comments about the battery life issues introduced with iOS 5, which iOS 6 failed to fix, only making it worse with even more services that potentially cause problems. It seems this doesn't affect everybody and always. For instance, Apple engineers using AT&T in cupertino do not seem very concerned by the issue, but if you are on Orange, Switzerland, it's another story. From my understanding, big battery drops (~10% / hour) are related to the way iOS handles bad cellular network conditions. Often, the iPhone will "think" it has cellular data available (o/E/3G icons next to the operator) where it actually won't be able to reach the operator and never receive a response. In this case, iOS will leave the 3G chip powered for several minutes until a timeout occurs, even having the phone locked. If mail is fetched every 30 minutes like me, it makes 5 minutes of usage per 30 minutes, and should easily drain your battery in one day.(Note that this will also happen every time you use the calendar for example, if it's synchronized with iCloud.) So first problem: a timeout way too long. It's an usual, but still annoying thing with OS X. Second thing, as long as iOS doesn't realize that the push connection is invalid (i.e. it thinks it has network but will actually not be able to receive anything) it's ok. If a small drop or change in connectivity happens though, the connection will be reinited, and that's where things get very bad. The connection may fail at that point: 5 minutes of battery usage (~2% battery), but iOS will try to reopen it right afterwards. If connectivity is not properly restored, 5 more minutes lost, and so on. This is shown as usage when you go to Settings > General > Usage.Yes, my mother did not use her iPhone 4S a single time after charging it yesterday, yet it was dead at the end of the day with 3 hours 30 minutes of usage. This do not happen on Android devices like my father's Galaxy S, who uses the same operator. For people who have battery life issues, have you observed something like this on your iPhone too?
Good evening. I have the iPhone 4 AT & T locked to a network, and then yesterday I did Acknowledgment unlock the operator AT & T. For all services phone verification on Emei says that my phone is unlocked. But I have a problem, after I insert the SIM card of the Russian operator MegaFon and I want to activate the phone through itunes, I have a pop up error utunes - "Your phone inernet damaged." IMEI my number - 012425005857805 and my serial number - 79043N9TA4S. Please help me to activate the phone.
I am trying to unlock my iphone, though ATT says that phone is not in their inventory list. They told me to contact Apple directly. The operator told it's an ATT I phone and ATT should unlock it. Please give me reply what can I do for unlocking phone.The phone is already our of contract and warranty, was used and activated on ATT. Has ATT logo on box, and Apple customer care specialist told that it should be on ATT database, thought ATT says it's not.
hi everyone, here's my problem: some time ago I bought an at&t iphone 4, today I unlock it by at&t method, but now I insert my local SIM and it doesnt recognized it , I restore it by pc and it doesnt work, here in my city TELCEL( local operator) told me that's maybe a hardware problem, i dont know many about this topic, maybe you can help me, thanks
I bought the 4s in mid June this year. After a good run for 2 weeks, Siri has stopped working on my phone - both via a 3G connection (Vodafone) as well as on Wi-Fi Whenever I log in Siri and give a command, the circle glows (in purple) about 40 times and after that the voice says" I am really sorry about this but I cannot be taking any request right now. Please try again in a little while" I have re-installed Siri 3 times, changed network operators (Airtel, Idea - in India and China Mobile - in China) to see if it is an operator issue but none have sufficed The team at the support centre (India) too have not been able to help me with this problemCan someone suggest any alternatives? NL
When I am taping USSD request *300# in my iPhone 3GS (4.3.5) it even is not sent to operator. When I am taping USSD request *300*1# I got error 'Unknown performing request. Unknown Error'.
My iPhone 4S loses contact with SIM card and displays -NO SIM- where the operator logo usually resides. This has happened to me four times already since it first happend on June 15, 2012. I've gone to my local service provider (Globe Telecom) four times to report the incident. All they do is replace my SIM card everytime. This fourth time, I managed to sway the conversation towards replacement of the unit. But according to the representative, it would take two weeks for them to replace the unit, leaving me with no phone in the mean time. 1. Has anybody else experienced this -NO SIM- occurance in this frequency?2. Is it standard Apple policy to take two weeks to replace a defective unit? Thanks and regards! Benny
Dear SirWith this letter I am reporting an incident that made me unsatisfied with the level of after sale service at all.13 months ago, I purchased an iPhone 4G from Mobily company (main mobile operator in Saudi Arabia). The problem started 2 weeks ago when my iPhone went down suddenly, I tried to connect to iTunes to fix it, but the phone keeps trying to restart with no success. I finally approached Mobily Co. Who refused to receive the device claiming that guarantee has expired 3 weeks ago. I requested fixing it on my expense but again they refused.Right now I am stuck, no one is accepting fixing the problem and the device is totally down. When i connected it to iTunes it showed me a message telling me that I should head to the nearest Apple store to fix this,Please advise me what I need to do. I really am surprised how uncooperative the service provider was.Thanking you in advance and looking forward to hearing from you to guide me.
Hello, I bought the phone model, iPhone 3Gs in U.S.model: 87947STB3NPIMEI: 01 202500 503862 8I have to do work and travel but my iPhone 3Gs is locked to the operator AT&T, I’m from (Thailand), and in my country it does not work with my operatorplease unlockthanks in advance
Hi guys, is this "PART MC605IP/A Iphone4 locked to operator?
Can I suppose I have bought not original device but replaced from somewhere? I have got it from 6 months ( I bought it at GSM operator) and till this time I should have send it to the service 3 times! They clearring it and sending me back telling its OK...... What can I do?
well, this is the problem, i have a iphone 4 adquired, in Movistar Telefonica venezuela, but i made a mistake when use iTunes to Up iOS 5.1.1, so i have baseband 4,12,01 and the iphone status is LOCKED, but im using a sim card Movistar and notthing just say no service. i called to costumer service movistar venezuela, and he says, sorry Apple Inc says: movistar venezuela can give unlock codes, and any other operator in vzla So, Apple can help me to unlock my iphonE because is logic, im movistar, im using a sim card movistar, BUT DONt WORKS? please i need help to un lock c:
hi I abdo of Morocco I have an iphone 4 encoded on vodafone igpt I contacted the operator told me that he does not decode these iphone vodafone that's what I sent to my demende to unlock my iphone plz I want to unlock my iphone gift for you is unlock iphone plz here is my IMEI: 012533001899661 THANK YOU
hi, i have iphone 4 locked to vodafone spain, i tried contact the, but the operator answer in spanish, i emailed them, they didnt reply, can apple connect me with vodafone spain to discuss unlock my iphone 4? notice i live in cyprus and i dont speak spanish, also i contacted vodafone uk and they told me no relation with uk vodafone spain and uk. pls apple help me connect with vodafone spain, or any suggestions?
I bought my brand new iphone 4S from 3HK (3 Telecom Hong Kong) on 16 April 2012 with 2 year phone service and 1 year warranty. The unit failed to power up on 6 June 2012 about 2 weeks after I updated ios5.11. I took it to the 3HK repair center on 9 June 2012. 3HK refused to repair my iphone or exchange a new iphone for me by claiming that my iphone 4S is not original iphone. My iphone is in my possession 24 hours a day. The unit was functioning normal before it breakdown. I could still using it to send and receive email before the night before I sleep. Any advice to help me to catch who rip me off : (1) 3HK sold me used equipment as brand new, or (2) repairman in the 3HK's repair center swapped my iphone with a used and modified iphone.
i hear that the new iphone 5 will have the new operator Mountain Lion ,,if i am buying i phone 4s ,,can i upgrade to the new operator ,,or it is only for iphone 5 ?
hello this erdal from istanbul turkey i get an iphone 4 from united kingom there was working with vodafone uk operator and now when i came to turkey my iphone doeant work i have simlock problem on my iphone 4 thats why i need your help about that what should i do im looking forward to get an answer from you thank you have a good day
Hello!I live in Ukraine.I purchased a the phone on ebay.comBut when he came to me and I put the card of the operator, it does not work. (((Tell me what to doThank you!
Hello, I just arrived in the UK. I use to live in France where I bought an Iphone 3GS with Virgin as operator. When I arrived in the UK I bought an Orange SIM Card, but when I inserted the new SIM int the IPhone I had no Network!!The problem is persisting, normally my phone is unlocked. ANY HELP?
How can I unlock my iPhone to work with any operator (it's locked to AT&T, but they refused my request to unlock it, I wanna use it in Armenia)?