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So there is an issue plauging those of us who are trying to update to iOS 5.
When activating the iPhone itunes reads the following error "Sim not supported..."
SOLUTION - READ THE ENTIRE POST!
1. Call Apple customer support. (NOT YOUR CARRIER).
2. State your phone has a "Sim Not Supported issue.
3. Once you talk to an actual person tell them there is a "profile activation issue" with your account.
If they ask you to pay tell them this is an exception since this is a profile issue.
(YOUR WARRANTY STATUS DOES NOT MATTER).
4. They will edit your device profile and your phone will work in itunes within 24-48 hours.
(THE PROFILE IS ON APPLE'S SERVERS, ONLY APPLE CAN MODIFY THEM!)
5. DONE. HIT LIKE!
It doesn't matter if your device is an original or a replacement this is a solution for all "Sim Not Supported" errors. If you don't understand this guide, you should enroll in a local elementary school to cover some serious educational gaps.
if the iphone was jailbroken to remove a sim lock then updating the ios version will re-sim lock it
Yes, it will, but that doesn't pretain to this issue at all. Off topic, Please start another thread for your issue/comment.
if the iphone was jailbroken to remove a sim lock then updating the ios version will re-sim lock it
I very much suspect this is the problem for me - Apple Snr. Consultants has confirmed I have 2 profiles, one which is "flexible"???, however it seems I've been locked to O2 in UK. This ***** as I'm living in Denmark and uses TDC (Danish carrier).
I've spent hours on the phone trying to make them understand that its a problem in their DB's. The problem persists on refurbished device and no-matter which sim is used.
The iPhone was never locked - it was bought in an Apple Store in London - full priced, no carrier, no dataplan.
And I must stress that all have been most patient, polite and tried to be helpfull - however unsuccesfull.
Apple, please read your discussion-boards.
Yes, it will, but that doesn't pretain to this issue at all. Off topic, Please start another thread for your issue/comment.

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