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i just got the iphone 4s today. go to plug it up into my itunes, now it appears under device tab, but the summary screen where i go to backup and sync is completely blank, with only an apple logo on the left and a weird tiny lock symbol on the far right. i restarted my mac, iphone both. checked for updates, all the usual trouble shooting stuff. nada. i need my backup onto this phone.....anybody encountered this issue before please advise me what to do. much appreciation guys
Seems like a lot of us are having this issue with iPhone 4 and 4s devices. Are you running OS X Mountain Lion?
i am, the most up to date version as well. i had zero issues on my iphone 4 before today when i purchased the 4s. this is torture bro
I'm running Mountain Lion too, I'm wondering if this is the common thread between us. I've tried every way of fixing it, but no luck. Hopefully Apple Support will take note of these complaints and start digging into the issue.
Im running mountain lion and having the same issues, but i did bring the phone over to my windows XP pc and still same deal, shows up under devices but blank under summary on the right hand side.... never seen anything like this before... Anybody get this solved???? wow, hope we get this working!!!!
i thought id be the only one but clearly this is spreading, and hopefully someone over at apple will be so kind to shed some light on the issue asap...
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