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my phone frozen with picture of plug and itunes symbol. It won t let me click on to anything else iPhone 3G

2012-05-05 00:19:08my phone frozen with picture of plug and itunes symbol. It won t let me click on to anything else iPhone 3G Reply Topic

I am new to iphones.  I am not technically minded at all.   I plugged my phone into the computer (Dell, Windows 7) and the window that popped up asked if I wanted updates.  I clicked install.  Then another window said it was unable to install as I needed the latest update of itunes.  I thought I had that on my phone!  Now my phone screen is totally frozen and won't do anything when I click the button at the bottom of the screen.  Help!


RE:my phone frozen with picture of plug and itunes symbol. It won t let me click on to anything else iPhone 3G

#2
2012-05-05 00:19:08

townwalker wrote:

 

Then another window said it was unable to install as I needed the latest update of itunes.

No, that meant you need to install the latest version of iTunes on your computer.


my phone frozen with picture of plug and itunes symbol. It won t let me click on to anything else iPhone 3G Reply


RE:my phone frozen with picture of plug and itunes symbol. It won t let me click on to anything else iPhone 3G

#3
2012-05-05 00:19:08

townwalker wrote:

 

Then another window said it was unable to install as I needed the latest update of itunes.

No, that meant you need to install the latest version of iTunes on your computer.


my phone frozen with picture of plug and itunes symbol. It won t let me click on to anything else iPhone 3G Reply


RE:my phone frozen with picture of plug and itunes symbol. It won t let me click on to anything else iPhone 3G

#4
2012-05-05 00:19:08

Okay, thanks for that - I will try it.


my phone frozen with picture of plug and itunes symbol. It won t let me click on to anything else iPhone 3G Reply


RE:my phone frozen with picture of plug and itunes symbol. It won t let me click on to anything else iPhone 3G

#5
2012-05-05 00:19:08

Okay, thanks for that - I will try it.


my phone frozen with picture of plug and itunes symbol. It won t let me click on to anything else iPhone 3G Reply


RE:my phone frozen with picture of plug and itunes symbol. It won t let me click on to anything else iPhone 3G

#6
2012-05-05 00:19:08

Meg, I went to itunes on my computer and clicked on to updates.  It said that I do have the latest version.  My phone won't turn on now.


my phone frozen with picture of plug and itunes symbol. It won t let me click on to anything else iPhone 3G Reply


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