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I have a fully updated iphone and Itunes but if i connect my iphone to my computer itunes locks up and nothing happens but my phone charges up. i cant do anything and the solution i have been told is to reset the iphone settings but i haent backed up my music. i have this
Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)
PACKARD BELL BV EasyNote_SJ51
Apple Application Support 1.0.1
iPod Updater Library 9.0d11
CD Driver 184.108.40.206
CD Driver DLL 220.127.116.11
Apple Mobile Device 18.104.22.168
Apple Mobile Device Driver 22.214.171.124
Bonjour 126.96.36.199 (118.5)
iTunes Serial Number CF9E803450AC5DDD
Current user is not an administrator.
The current local date and time is 2009-12-27 21:33:05.
iTunes is not running in safe mode.
Video Display Information
NVIDIA, NVIDIA GeForce 7000M / nForce 610M
External Plug-ins Information ****
No external plug-ins installed.
Network Connectivity Tests ****
Network Adapter Information
Description:NVIDIA nForce Networking Controller
Lease Obtained:Thu Jan 01 00:00:00 1970
Lease Expires:Thu Jan 01 00:00:00 1970
Description:Realtek RTL8187B Wireless 802.11b/g 54Mbps USB 2.0 Network Adapter
Lease Obtained:Sun Dec 27 21:25:57 2009
Lease Expires:Mon Dec 28 21:25:57 2009
Active Connection:LAN Connection
SSL 3.0 Support:Enabled
TLS 1.0 Support:Disabled
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2009-12-27 21:28:17.
CD/DVD Drive Tests ****
LowerFilters: Pfc (188.8.131.52), PxHelp20 (184.108.40.206),
UpperFilters: GEARAspiWDM (220.127.116.11),
D: Optiarc DVD RW AD-5540A, Rev 2.63
Drive is empty.
iPod/iPhone Connectivity Tests ****
iPodService 18.104.22.168 is currently running.
iTunesHelper 22.214.171.124 is currently running.
Apple Mobile Device service 126.96.36.199 is currently running.
Universal Serial Bus Controllers:
Standard OpenHCD USB Host Controller. Device is working properly.
Standard Enhanced PCI to USB Host Controller. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Device Not Currently Connected:
iPod nano (3rd Generation) running firmware version 1.1.3
iPhone 3G running firmware version 3.1
iPhone/iPod Touch Sync Tests ****
One or more sync tests failed.
and i cant seem to find help anywhere can anyone please help me
iPhone OS 3.1.2
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