my iphone 4s Cannot sync with my laptop windows xp

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my iphone 4s Cannot sync with my laptop windows xp

2012-08-11 00:19:04

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Dear Apple teams,

I am a new user iphone 4s

I have a problem of synchronization iphoe to the laptop (windows xp)

The question I why I can not sync iphone to the computer, always stop at step 2 when starting back up

if only I kept synchronized with the back up in the icloud applications on iphone instead lost all

please enlightenment of all

Regards,

Gin2

RE:my iphone 4s Cannot sync with my laptop windows xp

2012-08-11 00:19:04

Delete your most recent backup and try again. To do this go to iTunes preferences, on the Devices tab click on your most recent backup and click Delete Backup.

RE:my iphone 4s Cannot sync with my laptop windows xp

2012-08-11 00:19:04

There is no back up data, because I just re-install itunes.

and now still can not syc

RE:my iphone 4s Cannot sync with my laptop windows xp

2012-08-11 00:19:04

Check your hard drive for a backup that may not be listed in iTunes. Backups are located at one of the following locations:

Mac OS X: ~/Library/Application Support/MobileSync/BackupWindows XP: %AppData%Apple ComputerMobileSyncBackupWindows Vista: %AppData%RoamingApple ComputerMobileSyncBackupWindows 7: %AppData%RoamingApple ComputerMobileSyncBackup

If you find a backup in the "Backup" folder (they have long alphanumeric filenames), manually delete it and try syncing again. If you don't see one, and you're running Windows, try doing the following:

Quit iTunes.Start an elevated command prompt (Start Menu>All Programs>Accessories>right-click "Command Prompt">choose "Run as Administrator")Once in the command prompt, type "netsh winsock reset" (with our the quotes) and press ENTER.Reboot your computer.Restart iTunes.Connect your phone and try syncing again.