iPhone not restoring error 1013 Out of warranty so Apple wont replace 3G

#1
vee99
2010-01-09 06:46:32iPhone not restoring error 1013 Out of warranty so Apple wont replace 3G Reply Topic

I started my contract in July 08 and am currently on my 3rd iPhone as the first two had cracks on the casing. My last replacement was May 09 therefore making my current phone 6 months old.
Since Friday I have been having problems with my phone crashing and saying I need to reconnect to iTunes to restore but when I connect to iTunes, it doesnt recognise the iPhone (it also says the IMEI and ICCID numbers are unknown). Ive put it in DFU mode but then get a pop up saying itunes cannot activate your iphone because the sim card is not inserted or a sim pin is required. I eventually managed to get it to start a restore only for it to say iphone could not be restored error code 1013. I then tried to use a different usb cable but still no joy. So I then tried my MBP as I was having no luck on my iMac. I eventually managed to restore it and get it working again until i turned the phone off the next day and back to the same problem. This time it fixed itself several hours later without plugging into iTunes but all the 3rd party apps wouldnt work. When I clicked on them it would just send me back to the home screen. I then turned the phone off again this morning to make it show the fault as Id decided to go to an Apple Store to see if they could fix it. When I got there they just did exactly the same things as Id already done and said it would be £140 for a replacement as I was outside of my 12 month warranty. I disputed this as this particular handset is only 6 months old but they said its classed as a repair not a replacement under the original 18mth contract so they couldnt swap it. So Im now stuck with a faulty iPhone mid contract with the option to pay for a replacement or to upgrade early with o2. Both ways costing me more money!!!! I have been told that I may have a case under the Sale of Goods Act 1979 as that states the product must be fit for purpose which this iPhone clearly is not!!
I have now got the iPhone working again (thanks to the MBP again) and have had to start from scratch and not restore from backup. I am fearful that if I turn my phone off again or it crashes that this will all start all over again!!
Can anyone shed light on this error or the warranty situation please as I cant afford to pay for a replacement?
Thanks
iPhone 3G 16GB White iPhone OS 3.1.2 16GB White iPhone 3G, 160GB iPod Classic, 32GB iPod Touch, iMac 24"


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RE:iPhone not restoring error 1013 Out of warranty so Apple wont replace 3G

#2
Tamara
2009-11-23 17:19:03

http://support.apple.com/kb/TS1275 may help you.
Replacement phones do not start a new one year warranty. The warranty still expires one year from the date the original phone was purchased.
MacBook , Mini (10.5.8), Airport Express, iPhone 3G x 2 Mac OS X (10.6)

iPhone not restoring error 1013 Out of warranty so Apple wont replace 3G Reply


RE:iPhone not restoring error 1013 Out of warranty so Apple wont replace 3G

#3
rrahimi
2009-11-23 17:19:03

What you are considering is probably the only viable option you have left. However, keep in mind that Apple has somewhere in TOS mentioned the particular issue with warranty, and you have accepted those terms.
MBP 2.2 GHz Core2 Duo, 4GB DDR2 SDRAM Mac OS X (10.6.1) Thinkpad T60p, iPhone 3G 16GB Black , iPod Nano 2g 4GB Silve

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RE:iPhone not restoring error 1013 Out of warranty so Apple wont replace 3G

#4
Richard
2010-01-06 03:49:01

I hate to say this, but as you have managed to crack the case on two iPhones, it suggests to me that your iPhones take a "more than normal" amount of physical abuse and I wonder whether there is some internal damage to the circuit board in this case.
R

iPhone not restoring error 1013 Out of warranty so Apple wont replace 3G Reply


RE:iPhone not restoring error 1013 Out of warranty so Apple wont replace 3G

#5
Jason Houldey
2010-01-09 06:46:32

Same problem with me, both with wi-fi problems, 1mnth out of the 12mnth period but second fone only 6mnths old, £140 to replace without upgrade to 3gs, rather disgusted by this, will think about changing to a blackberry.

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