iPhone 3G update to 3.0 with repeated 1013 errors-now bricked iPhone-

pwvl
2009-06-18 17:19:04iPhone 3G update to 3.0 with repeated 1013 errors-now bricked iPhone- Reply Topic

Attempting to update an iPhone 3G to 3.0 from 2.2.1 and its now a brick.
Note that Ive tried this now from THREE different computers, two macs and one windows box with identical results. Ive uninstalled iTunes on the windows box before doing the update attempt.
The error message is 1013 which also takes you to this highly uninformative page: http://support.apple.com/kb/TS1275. Ok, the USB cables and ports on three computers see the same problem error. So its either the iPhone itself or iTunes 8.2 (23) or both. Digging a bit deeper I found that there is a log file kept on the mac. Change to this directory from your home directory ~/Library/Logs/iPhone Updater Logs/ where youll find one iPhoneUpdater N.log file for each attempt to update that youve done.When the error occurs Apple asks if I want to send the info to them! YES!!! Make sure you do so that they can sort this out.Ok, looking in this log file (I wont dump it all here) you can see a number of errors. The end of the log file shows: ...Powering radio on through AppleBaseband- Ping failed, trying again, 21 tries left- Ping failed, trying again, 20 tries left- Ping failed, trying again, 19 tries left- Ping failed, trying again, 18 tries left- Ping failed, trying again, 17 tries left/ Exception at :0:- BBUReturnTimedOut(10)/16: Pinging timed outunexpected bbupdater exit code 16==== end of device restore output ====2009-06-17 23:39:34.000 iTunes124:11483: <Restore Device 0x188a3ef0>: Restore failed (result = 1013)2009-06-17 23:39:44.000 iTunes124:20b: iTunes: Restore error 1013Clearly there are some problems. Earlier in the log file it had problems updating a number of files.Now Ive tried this Connect your iPhone to the computer. press and hold sleep and home, and as soon screen goes blank, count off 5 seconds, then let go of sleep and keep holding home. That didnt change anything. sigh.Its almost as if this particular version of the iPhone that I have is incompatible with the current iPhone 3.0 operating system components. Maybe there is a bad driver? Hmmm....Ok, here is another error in the log file.Loading FLS file /usr/local/standalone/firmware/ICE2_04.26.08.fls...OKSending Block of type CodeClass(0) from file /usr/local/standalone/firmware/ICE2_04.26.08.fls...Beginning Dynamic EEP erase at 0x20E40000 to 0x20EBFFFE...Progress: 0 percent, 0 of 524286 Progress: 100 percent, 524286 of 524286. OKSending Security Block...OKErasing Load Area from 0x20040000 to 0x2068FF66 (this will take some time)...OKSending data for mapping 0: progress: 0 percent, 0 of 6618984 progress: 0 percent, 2048 of 6618984 progress: 0 percent, 4096 of 6618984 progress: 0 percent, 6144 of ...6618984 progress: 99 percent, 6617088 of 6618984 progress: 100 percent, 6618984 of 6618984. -- OKChecking validation result...- Warning: Validation result code indicates failure, result code = 0x0So clearly the file /usr/local/standalone/firmware/ICE2_04.26.08.fls isnt transferred properly! Something is amiss somewhere...Could it really be that it cant download the update file to the iPhone due to USB problems? Surely Apple has access to fault tolerant file transfer protocols they can use?Sigh... now Im without my primary phone... grrrr... arrrrg... should have waited....Apple maybe you could learn something about ACID TRANSACTIONS and include them into the update process to guarantee either 100% success or 100% abort rollback?
I dont know if this is relevant but now in iTunes on the iPhone page it no longer shows any values at all for the name, capacity, software version or serial number fields which is kind of spooky. Does this mean that I need to take the phone in for service? Is it permanently toast?
MacBookPro iPhone OS 3.0 Update to 3.0 Bricked Phone


RE:iPhone 3G update to 3.0 with repeated 1013 errors-now bricked iPhone-

#2
RonAnnArbor
2009-06-18 17:19:04

Nobody here is going to be able to help you with this. Bring it in for service. If you have an Apple Store near you, make an appointment with the genius bar. They can reinstall the software for you in-house. If its a hardware problem, theyll take it from there.
Mac OS X (10.4.10) Macbook Pro -- iPhone 3G

iPhone 3G update to 3.0 with repeated 1013 errors-now bricked iPhone- Reply


RE:iPhone 3G update to 3.0 with repeated 1013 errors-now bricked iPhone-

#3
pwvl
2009-06-18 17:19:04

Hi, thanks... thats the current plan... didnt find this particular problem in any posting on the net... part of posting this here is so that others can find it when they have the same problem... and there is always the remote chance that someone from apple might have a solution...
all the best
MacBookPro

iPhone 3G update to 3.0 with repeated 1013 errors-now bricked iPhone- Reply


RE:iPhone 3G update to 3.0 with repeated 1013 errors-now bricked iPhone-

#4
pwvl
2009-06-18 17:19:04

Ive spoken with FIDO and they suggested that the problem could be a server problem downloading a corrupted file... also they asked if Id seen a provider server message box in iTunes which I havent... maybe there are different updates for different countries and the servers are mixed up somehow?
In any event they suggested that I visit the Apple Store to see if they can help.
They also indicated that this sort of problem happened last year with the servers and that many customers were calling in with the same problems this year...
MacBookPro

iPhone 3G update to 3.0 with repeated 1013 errors-now bricked iPhone- Reply


RE:iPhone 3G update to 3.0 with repeated 1013 errors-now bricked iPhone-

#5
Cheffer
2009-06-18 17:19:04

Ive got exactly the same problem, same error message when I try to update the phone and same errors in the log file.
Spent an hour on the phone to APPLE and ended up talking to one of their iPhone specialists. In the end he asked me to send him the logs & iTunes diag files from the 3 different PCs I tried, with the promise that they would call me back. That was 6 hours ago, still no call and still got a bricked iPhone. Ive only had it 2 months.
I have a funny feeling this is going to be a warranty job.
Home grown Windows Vista 64 bit OS

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