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I recently tried updating my "never jailbroken" iPhone to iOS 5.1.1 and it went into recovery mode. Nothing that myself or the Apple Geniuses could do to get it to update or restore. No problem with the Hardware as per the Apple Genius just software. Due to the phone being Out Of Warranty but less than a year old I have to pay for a replacement.
2 calls to the Apple store Rideau to talk to a manager and no call back after 6 days. Customer service at its finest.
I am not very impressed with Apple due to the fact that is was an official software update that bricked my iPhone and not a hardware or user error.
Has anyone else had this issue and if so have you done anything special to have Apple cover the replacement cost.
Due to the phone being Out Of Warranty but less than a year old I have to pay for a replacement.
Something doesn't add up. The iPhone comes with a 1 year warranty from the original purchase date.
Unless you are not the original owner or if there is user damage.
Where did you get this phone from?
Original phone I purchased was in nov 2010 that was replaced in nov 2011 due to failure of the home button. Less than a year later and outside of the 90 day warranty software update bricked the phone. Apple Genius took phone apart and said it looked fine, definitely a software issue.
If it's less than a year old, but out of warranty, that means you tampered with it or it suffered physical damage. The warranty is 1 year.
No that is not correct. After one replacement the warranty on the replacement phone is 90 days. The first replacement, not the original phone, was less than a year old. Never jail broken dropped or tampered with in any way.
No. The replacement inherits the balance of the original warranty or 90 days, whichever is longer. If you a phone replaced, and the original phone was purchased over 1 year ago, and the replacement is over 90 days old, then you have no warranty, just as you would no longer have a warranty if the original had never had to be replaced.
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