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2013-05-21 22:45:08

i cracked my iphone and i was wondering can i get a new phone or do they just fix the screen?


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2013-05-21 22:45:08

If you are referring to the AppleCare protection plan:  If you have AppleCare plus, they will repair or replace your device for $49.00 USD.  If you don't have AppleCare Plus, the accidental damage would not be covered by the limited hardware warranty.

 

If you are referring to your Cellular Carriers insurance, it depends on the plan, and you should contact the carrier or the insurance provider.

 

You do have the option of having Apple repair or replace the device as an out of warranty repair.  The OOW Repair fee is $149.00 USD.


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2013-05-21 22:45:07

my iphone 4 wont power on


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2013-05-21 22:45:07

have you tried an alternate sync cable and/or computer?  Were you experiencing issues prior to this failure?


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2013-05-21 22:45:07

How can I get my phone to ring and vibrate again? the silence button is not red, volume is turned up,settings seem as always.  What to do?


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2013-05-21 22:45:07

It's possible that the ringer/vibrator needs replacement.  If you've tried all of Apple's suggestions with no success, take it to your Apple Store.  If it's within your warranty period, you might be covered. 


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2013-05-21 18:23:07

I had bought the iphone 5 four months ago. The problem is that it gets heated too much. I noticed it recently. What should I do? Should I take it to apple store to replace? Will they replace my iphone 5?


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2013-05-21 18:23:07

The Basic Troubleshooting Steps are:

 

Restart... Reset... Restore from Backup...  Restore as New...

 

 

Restart / Reset

 

http://support.apple.com/kb/ht1430

 

Backing up, Updating and Restoring

 

http://support.apple.com/kb/HT1414

 

 

If you try all these steps and you still have issues... Then a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is the Next Step...

 

Be sure to make an appointment first...


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2013-05-21 18:23:07

All batteries and charge warm up while charging, but they should not feel hot.  Make sure you are not using a case on the unit when it is charging, and if this persists take it to an Apple store genius bar to be tested.  If it is defective they will replace it.


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2013-05-21 18:23:07

I have tries restoring and restarting. But it is not working. How can I make an appiontment to Apple store.


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2013-05-21 18:23:07

I have remoed the case as i felt if it was causing some problem. but the device gets heated still. not only while charging but also during texting, or using other applications


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2013-05-21 18:23:07

nabinkafle wrote:

 

... How can I make an appiontment to Apple store.

 

http://www.apple.com/retail/geniusbar/


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2013-05-21 18:23:06

My iphone is disabled after enetering the screen passcode incorrectly. I followed the steps and the settings were restored. The phone, however still indicates "iphone is disabled, connect to itunes", and it now wants to follow the restore process again. Can I enable the phone without restoring the phone for a second time?


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2013-05-21 18:23:06

Hi Stefanie Burger,

 

Thanks for using Apple Support Communities.

 

iOS: Unable to update or restore

http://support.apple.com/kb/HT1808

 

Hope this helps,

Mario


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