idea who or wear I can write complaint to An address or email iPhone 4

Try the contact us link at the bottom of the page if you want to complain.

Realistically, though, it's not going to do you much good. The warranty is 12 months with the exception of some European countries (Italy, I believe is 2 years).  If it's a hardware problem and you're out of warranty, you will have to pay for a replacement. Doesn't matter if it's an iPhone, a droid, or a washing machine.

What do you think is stupid? That Apple isn't just going to hand you a brand new phone for free when yours is out of warranty?  Sounds like you need to grow up and learn how the real world works.

Try the contact us link at the bottom of the page if you want to complain.

Realistically, though, it's not going to do you much good. The warranty is 12 months with the exception of some European countries (Italy, I believe is 2 years).  If it's a hardware problem and you're out of warranty, you will have to pay for a replacement. Doesn't matter if it's an iPhone, a droid, or a washing machine.

What do you think is stupid? That Apple isn't just going to hand you a brand new phone for free when yours is out of warranty?  Sounds like you need to grow up and learn how the real world works.

He then told me that it was a hardware problem with the phone, and nothing to do with me - I hadnt done anything wrong. So then why am I being arsed to fork out more money to replace this SECOND handset

Because your iPhone is out of warranty. If your car or TV fails when it's out of warranty, you'd be expected to pay for repairs. Why do you feel an iPhone would or should be any different?

are iPhones only good for 12 months or something?

No, but sometime things break. This can happen in warranty, or it can happen out of warranty. Sorry you were unlucky enough to have your iPhone fail when out of warranty, but that's something that can happen with anything you buy. You even got a free gift for having been left on hold, something I've never gotten from any other company, regardless of how long I was left on hold. So it doesn't seem to me that you've been treated that poorly.

I couldnt get Apple care for the iPhone because 1) I didnt even know what is was!

Apple certainly makes it clear what AppleCare is for and advertises it widely. If you missed it, that isn't Apple's fault.

2) I ran out of time by the time I found out you could even get it.

You had a full year. If you didn't take advantage in that time, you have only yourself to blame.

I'm with Tim; you seem to have a skewed vision of how things work and an unrealistic expectation as to what you're owed. Your iPhone is out of warranty, and as with any product that's out of warranty, you will need to pay for service. Accept it and either pay the replacement price, see if a third-party service shop can repair the iPhone for less, or buy some other product.

He then told me that it was a hardware problem with the phone, and nothing to do with me - I hadnt done anything wrong. So then why am I being arsed to fork out more money to replace this SECOND handset

Because your iPhone is out of warranty. If your car or TV fails when it's out of warranty, you'd be expected to pay for repairs. Why do you feel an iPhone would or should be any different?

are iPhones only good for 12 months or something?

No, but sometime things break. This can happen in warranty, or it can happen out of warranty. Sorry you were unlucky enough to have your iPhone fail when out of warranty, but that's something that can happen with anything you buy. You even got a free gift for having been left on hold, something I've never gotten from any other company, regardless of how long I was left on hold. So it doesn't seem to me that you've been treated that poorly.

I couldnt get Apple care for the iPhone because 1) I didnt even know what is was!

Apple certainly makes it clear what AppleCare is for and advertises it widely. If you missed it, that isn't Apple's fault.

2) I ran out of time by the time I found out you could even get it.

You had a full year. If you didn't take advantage in that time, you have only yourself to blame.

I'm with Tim; you seem to have a skewed vision of how things work and an unrealistic expectation as to what you're owed. Your iPhone is out of warranty, and as with any product that's out of warranty, you will need to pay for service. Accept it and either pay the replacement price, see if a third-party service shop can repair the iPhone for less, or buy some other product.

I think it's stupid that I've had to keep replacing my iPhone through no fault of my own and that my cousin dropped hers in water and was given a replacement one for free (it was out of warranty)

Also they told me that the replacement would cost £160 when online it says £125 or something?