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My iPhone was brand new yesterday. I took it home and put it on charge and when I went to play music it wouldnt play the sound even thought the song was playing. It also wouldnt let me listen to any tones when I went to change my text tone but if the phone rings then the ringtone will play. This is really frustrating, I had to get a brand new one as the one that I was given the day before had previously been blacklisted for some unknown reason. PLEASE HELP!!
Basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new). Has any of this been tried?
If none of the above resolves the issue, take it to Apple for evaluation.

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