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I am living in Turkey and when I was in USA for holiday I bought iphone 4S from bust buy jacksonville. when I came to my country back I learned that iphone is locked. and than I connected with ATT&T customer services, they told me that you need AT&T account. but I am turkish person and living in turkey, I dont have this account. they told me we can not help you.
I paid for iphone 749 USD (regullar prices)
and phone is not working in turkey, att says we can not help you.. any body know that what can I do now?
copied my chat with att bellow.
You are now chatting with Sylvia Odonkor.
umit sefik: hello sylvia
Sylvia Odonkor: Hello! My name is Sylvia Odonkor and I am an International Care Representative. I’m reading your inquiry and I will be right with you.
umit sefik: I dont have a AT & T account because I am not living in USA
umit sefik: I am from Turkey
Sylvia Odonkor: Hello.
umit sefik: when I was in holiday I bought a iphone 4s from best buy jacksonville
umit sefik: now I can not use my phone in my country
umit sefik: I couldnt activitation here
umit sefik: what must I do please help me
Sylvia Odonkor: We cannot provide any unlock information if you don't have an account with AT&T.
umit sefik: what will I do now?
umit sefik: with iphone 4 s
umit sefik: I bought with regullar prices
umit sefik: 749 USD
umit sefik: if I can not use that phone here what will I do please help me
umit sefik: imei number: ***************
umit sefik: bought on 27.06.2012 from best buy
Sylvia Odonkor: We only provide unlock information for our current and previous customers, so I cannot help with this.
umit sefik: and I came to turkey on 30.06.2012
umit sefik: who can help me for that?
umit sefik: Can I write to any where my problem?
umit sefik: if any one not help me I can not use iphone here in my country
umit sefik: please help
Sylvia Odonkor: We only provide unlock information for our current and previous customers, so I cannot help with this.
umit sefik: who can help me
umit sefik: you know that?
umit sefik: can you tell me
umit sefik: so
Sylvia Odonkor: I don't have any information on who can help you.
umit sefik: there is ATT sim car in iphone
umit sefik: is it sufficient for your help?
umit sefik: sim card in iphone
umit sefik: and there is two numbers on sim card
umit sefik: one of: *********
umit sefik: and second: ***********
umit sefik: is that numbers help ?
Sylvia Odonkor: I am sorry, I cannot do anything with these numbers if you don't have an AT&T account.
umit sefik: how can I get ATT account?
umit sefik: from Turkey?
Sylvia Odonkor: You have to be in the US to start service with us.
umit sefik: now
umit sefik: its not possible
umit sefik: I am in turkey 13 hours far away with flight
umit sefik: did I made mistake to buy iphone from ATT?
umit sefik: I am aggrieved now
Sylvia Odonkor: I am sorry, there is nothing I can do about that.
umit sefik: why the seller saled that iphone to me if I dont have a ATT account?
umit sefik: I didnt know that
umit sefik: when I buy
umit sefik: if I was know.. I was not bought
umit sefik: isnt it?
Sylvia Odonkor: I am not sure, sir.
umit sefik: I paid 749 USD
umit sefik: for phone Sylvia
umit sefik: and phone is not working
umit sefik: where must I call or write
umit sefik: please help me
umit sefik: please
Sylvia Odonkor: I cannot help with this, sir.
umit sefik: who can help me Sylvia
Sylvia Odonkor: I don't know.
Your iPhone is locked to AT&T and only AT&T can unlock it.
From the AT&T website:
What are the eligibility requirements for unlocking iPhone?All requests for iPhone unlock must meet general iPhone unlock eligibility requirements before an iPhone can be unlocked.
General Eligibility Requirements for Unlocking iPhone
AT&T will unlock an iPhone under the following circumstances:
The person requesting the unlock is:a current AT&T customer ora former AT&T customer who can provide the phone number or account number for the accountThe iPhone was designed for use on AT&T's network;All contract obligations, including any term commitment, associated with the device to be unlocked have been fully satisfied; andThe iPhone has not been reported lost or stolen.
If you meet the above requirements, AT&T should be able to unlock your iPhone. If
you do not meet them, you should sell the iPhone to someone going to or living in
the US as it is not going to be of use to you.
You can sell your iphone ot someone in the U.S who can use it.
It is useless to you.
That can't be done. You cannot just "borrow" somebody elses account. The account is tied to the phone.
I am in Turkey 13 hours far a way from US with flight.. how can I sell to some one in U.S..
and its non used phone, if I sell no body give me 749 USD again.

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