Welcome to Apple iPhone news and Chat discussion forums. iPhone Discussions is dedicated to iPhone,Talk about iPhone modifications,software,reviews,Support, iPhone news , iphone mobile,iPhone OS and more...
I have an iPhone 4s that is still covered under the AppleCare Protection Plan. I have a pretty significant crack across the screen and wanted to know if I have to pay any additional fees to replace the screen or replace the entire phone.
I was hesitant to purchase this protection plan at first about $70, but the customer service agent reassured me that there were no deductables and thats why I bought into it. But now that I look around on the support site, I see that it says that there are up to two incidents covered for a service fee of $49. Did I really get duped?
If you have AppleCare +, you are in luck, however, regular AppleCare does not cover accidental damage, including a cracked screen. Apple offers an exchange program and, depending upon the iPhone model, it's about $250US + tax.
If the issue is a manufacturing defect, there is no cost to have the device replaced.
If the issue is a result of user damage (like a cracked screen) and you have AppleCare+ Apple will replace the device for the minimal fee of $49. They will do this up to two times during the timeframe of the protection plan.
If the issue is the result of user damage and you do not have AppleCare+ then the Out of Warranty replacement cost is $199 for the 4S.
No, you were not duped, you were simply not completely informed. Whether that was a result of them not sharing all the information or you only hearing what you wanted, no one here knows.
Reply something about I have an iPhone 4s still covered under AppleCare Protection Plan. I have pretty significant crack across screen and wanted to if I have to pay additional fees to replace screen or replace entire phone. or Post a New Thread