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I have an iPhone 4s still covered under AppleCare Protection Plan. I have pretty significant crack across screen and wanted to if I have to pay additional fees to replace screen or replace entire phone.

2012-08-02 10:53:02I have an iPhone 4s still covered under AppleCare Protection Plan. I have pretty significant crack across screen and wanted to if I have to pay additional fees to replace screen or replace entire phone. Reply Topic

I have an iPhone 4s that is still covered under the AppleCare Protection Plan. I have a pretty significant crack across the screen and wanted to know if I have to pay any additional fees to replace the screen or replace the entire phone.

 

I was hesitant to purchase this protection plan at first about $70, but the customer service agent reassured me that there were no deductables and thats why I bought into it. But now that I look around on the support site, I see that it says that there are up to two incidents covered for a service fee of $49. Did I really get duped?


RE:I have an iPhone 4s still covered under AppleCare Protection Plan. I have pretty significant crack across screen and wanted to if I have to pay additional fees to replace screen or replace entire phone.

#2
2012-08-02 10:53:02

If you have AppleCare +, you are in luck, however, regular AppleCare does not cover accidental damage, including a cracked screen.  Apple offers an exchange program and, depending upon the iPhone model, it's about $250US + tax.


I have an iPhone 4s still covered under AppleCare Protection Plan. I have pretty significant crack across screen and wanted to if I have to pay additional fees to replace screen or replace entire phone. Reply


RE:I have an iPhone 4s still covered under AppleCare Protection Plan. I have pretty significant crack across screen and wanted to if I have to pay additional fees to replace screen or replace entire phone.

#3
2012-08-02 10:53:02

If the issue is a manufacturing defect, there is no cost to have the device replaced.

If the issue is a result of user damage (like a cracked screen) and you have AppleCare+ Apple will replace the device for the minimal fee of $49.  They will do this up to two times during the timeframe of the protection plan.

 

If the issue is the result of user damage and you do not have AppleCare+ then the Out of Warranty replacement cost is $199 for the 4S.

 

No, you were not duped, you were simply not completely informed.  Whether that was a result of them not sharing all the information or you only hearing what you wanted, no one here knows.


I have an iPhone 4s still covered under AppleCare Protection Plan. I have pretty significant crack across screen and wanted to if I have to pay additional fees to replace screen or replace entire phone. Reply


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