Welcome to Apple iPhone news and Chat discussion forums. iPhone Discussions is dedicated to iPhone,Talk about iPhone modifications,software,reviews,Support, iPhone news , iphone mobile,iPhone OS and more...
Hi, all -
I have an iPhone 4 that I dropped (hard) on a tile floor. Back screen shattered, but phone still worked okay. Now, the wake/sleep button stops working intermittently. Point is, it's my fault, I broke it, and it's out of warranty anyway. I'd like to pay for an express replacement (I understand I can pay $100 or $149 or thereabouts, and Apple will exchange for a refurb; they send, charge me a deposit, then credit back the difference when I ship mine back to them). I can go to the Apple store if necessary, but would prefer to do this online (the instructions for ERS refer to the capability to arrange it online). I cannot, for the life of me, figure out how to do this online. I log into the online service advisor, and it only gives me the option of sending my phone in for paid repairs.
Is there a way to set this up online? (I would prefer online than having to call them, I'm antisocial that way! ) I appreciate any info.
If there is an Apple store within reasonable driving distance, schedule an appointment with the Genius bar and do the exchange in store. It will be done same day, same cost. No need to wait for the replacement device to be shipped.
Reply something about How can I arrange Express Replacement Service online iPhone 4 or Post a New Thread