Fixed Invalid S No S on iPhone 4S AT amp T

2011-11-01 17:53:01Fixed Invalid S No S on iPhone 4S AT amp T Reply Topic

Summary of Post - Fixed the "Invalid SIM" / "No SIM" errors on my US AT&T iPhone 4S by getting a new SIM card from AT&T.

 

Like many users on the boards, I recently developed an "Invalid SIM" / "No SIM" problem with my new iPhone 4S.  I'm in the US, on AT&T, with a black 32GB 4S.

 

After activation late last week, about every 12 to 24 hours I would lose the AT&T signal bars at the top, the AT&T indicator itself would vanish, and in its place would be "Invalid SIM."  (I don't have a SIM passcode.)  Other iPhone features through WiFi would still work.  For two days, a reset of the phone (holding the sleep and home buttons until the Apple logo appears) would get the SIM and the AT&T back.  Today, however, it was stuck on "Invalid SIM" even after several resets.  I took the extra step of turning the phone off, ejecting the SIM using a paper clip, reseating the SIM in the tray, and inserting the tray.  After powering on, the phone would only say "No SIM"--an even worse problem--and no amount of resetting, powering off, or reseating the SIM would get it back to even "Invalid SIM," let alone working and able to send/receive calls. 

 

I went to the local AT&T store (a real AT&T store, not a partner store or authorized reseller) and they gave me a replacement SIM.  I then called AT&T service to have to new SIM activated.  I turned off the iPhone, ejected the old SIM, installed the new SIM, and powered on.  The new SIM seems to be working as I have the AT&T indicator back and can send/receive phone calls and text messages.

 

This was a very frustrating problem, tempered somewhat by the helpful messages on this board and a nice AT&T sales rep at the store who was willing to help with no hassle.  I have seen other messages where the problem reappears even after a new SIM, and as I have no idea what caused the problem if that happens to me then I will seek a replacement iPhone.

 

There may be some different or less draconian fixes that work for others, but I wanted to share what worked for me.  I also wanted to share that -- at least at the Atlantic Station store in Atlanta, GA -- AT&T was willing and able to solve the problem in under two minutes.


RE:Fixed Invalid S No S on iPhone 4S AT amp T

#2
2011-11-01 17:53:01

I went to the local AT&T store (a real AT&T store, not a partner store or authorized reseller) and they gave me a replacement SIM.  I then called AT&T service to have to new SIM activated.

Just curious... why didn't the AT&T store activate the SIM when they gave it to you?  Why did you have to call them?


Fixed Invalid S No S on iPhone 4S AT amp T Reply


RE:Fixed Invalid S No S on iPhone 4S AT amp T

#3
2011-11-01 17:53:01

I went to the local AT&T store (a real AT&T store, not a partner store or authorized reseller) and they gave me a replacement SIM.  I then called AT&T service to have to new SIM activated.

Just curious... why didn't the AT&T store activate the SIM when they gave it to you?  Why did you have to call them?


Fixed Invalid S No S on iPhone 4S AT amp T Reply


RE:Fixed Invalid S No S on iPhone 4S AT amp T

#4
2011-11-01 17:53:01

Hi Paulcb--

I have my iPhone through my company, which has a National Business Account with AT&T.  The local AT&T stores can't do anything for phones on such an account, and so I have to call to make any changes or activate a SIM.


Fixed Invalid S No S on iPhone 4S AT amp T Reply


RE:Fixed Invalid S No S on iPhone 4S AT amp T

#5
2011-11-01 17:53:01

Hi Paulcb--

I have my iPhone through my company, which has a National Business Account with AT&T.  The local AT&T stores can't do anything for phones on such an account, and so I have to call to make any changes or activate a SIM.


Fixed Invalid S No S on iPhone 4S AT amp T Reply


RE:Fixed Invalid S No S on iPhone 4S AT amp T

#6
2011-11-01 17:53:01

it's not the hardware, it's the software, just give it time...restore iOS5 just as a backup measure in case the SIM issue arises....


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