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I have the Iphone 4s, my screen has been cracked since 2 months after i got it in November 2011, 3 days ago my lock button started acting funny, now it is completely stuck. I went to apple store today and they will NOT replace it because the screen is cracked and the damage could have affected the button. How could all of a sudden a cracked screen make a button stuck completely? I have read alot of reviews about how some apple techs will replace your phone, and others make you pay the 200$ to get a new one. Why should i have to pay 200$ for something that is apples error? The screen crack isn't even bad? Does anyone have any advice on what I should do?
A cracked screen is not covered by warranty, that's why you'll have to pay for the replacement.
You may look for 3rd party repair shops, but there is no guaranty, that changing the screen will make your button work again.
What type of damages are not covered by my warranty?
Apple's Limited Warranty for iPhone excludes coverage for damage resulting from accident, disassembly, unauthorized service and unauthorized modifications. Please review the warranty for further details.
copied from Apple - Support - Service Answer Center
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